To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

My son bought his first car yesterday. He's only 19 years old and needed to finance, so most other…read morecar dealerships would barely even talk to him. Rob was helpful from the beginning and it was a very painless process getting him into a nice reliable car.

Reece and Marie were Awesome with the mom and dad and selling them the car they were looking for…read more Was actually fairly hard to find a good example of the low mileage make and model and fully optioned car they were looking for, for they money they wanted to spend; but Automall had it and they were very easygoing, friendly, personable, and enjoyable to deal with. We did have an oil leak we fixed by tightening up the oil filter (couldn't get any easier than that), but that's par for the course with any used car. You have to expect things like that or worse. ...but they couldn't be happier. Anyway, thank you very much, they Love the car and will probably still be trying to figure out all the snazzy new fandangled buttons a year or two from now. Excellence in used car buying here.

Buying a car from North Florida Automall was a fantastic experience! I'm sad I waisted time and…read moredidn't go there first. The selection of cars was awesome! I found two that day that met my criteria (and had been looking all over North Florida with no luck). I heard about North Florida Automall mall from a friend who also had a great experience. They will definitely me my first stop next time, you get a great car at a fair price and not of the sleazy car dealership shenanigans.

Bought a new, to us, Camaro 2SS from Alex yesterday. From the moment I called to inquire on the…read morevehicle, until we walked out the door with the keys, the transaction was seamless and quick! The car was EXACTLY how they described it, the pricing was EXACTLY what they promised. The people at AutoBasics are super friendly, easy to work with and best of all - they do not play the typical car dealer games! Absolutely recommend purchasing a vehicle from AutiBasics!!!

I made an appointment for test drive then buy a car today. I drove 3 hours for this appointment…read more When I got there, they showed me a car that wasn't even in a drivable condition. A big chunk was missing of the side wall of one of the front tires. The car was extremely dirty and beaten up. That was false advertising. I don't even understand why they made an appointment for this car. But clearly they don't care about people's time and money. I am very disappointed.

Absolutely great service, knowledge and fair pricing. The best auto repair facility I have ever…read moreencountered. Recommended highly.

The fastest car repair in Jacksonville, Florida. Great communication and fast service!read more

Car buying can be extremely stressful . This team at ultimate motors is very helpful and goes above…read moreand beyond quality work to ensure your satisfaction. Special shoutout to Tom , he is a great personable sales associate and makes you feel comfortable through as you navigate at the dealership come see him ! 10/10 team and owner here .

I bought a 2017 Ford Edge from Ultimate Motors on 4/26/25 from Tim Wombolt and it seemed like a…read moregreat experience for me, my wife, and kids but turns out I was sold a car with a major problem that was apparently given a temporary fix to hide the problem and get rid of the car. About 8 months later the car starts running really bad so I take it in to get it serviced and cone to find out i need to spend $7,000 on a new engine because the head gasket was apparently going bad and they failed to disclose that issue with me. I had the car towed from the 1st mechanic to Ultimate Motors in Jacksonville to get them to help me because it doesn't seem right to stick the customer with the bill but instead I didn't really get much help from them either. They had my cars for about 3 weeks with no communication until I had to go there and talk to them only for them to say they reached out to the extended warranty company Alpha Extended Services who say they cover the engine and yet they denied the claim saying they don't cover head gaskets when last time I checked a head gasket is part of the engine. Ultimate Motors seem like they honestly wanted nothing to do with me and acted like i was annoying them. They tell me I need to have it towed to a Ford dealership to see if the car has an extension warranty on it so I have to get it towed yet again. Once there I'm told by 3 different mechanics that Ultimate Motors definitely covered up the problem with gasket sealer and they sold me a bad warranty company and that an issue like this is 100% supposed to be covered. I'm not done fighting this because I definitely was scammed. If you're looking to get a car I'd stay far away from Ultimate Motors of St Augustine and Jacksonville because they'll sell you a car no matter what the condition and will do as little as possible to help you when things go south. I should have known this place was a red flag when the battery died the following day after I purchased the car

I have to share what an awesome experience I had with Terra Motors! The process of buying my car…read morewas honest, straightforward, and easy from start to finish. Alex was professional and always prompt with communication and handling what needed to be done. If you want 5 star service when buying your next vehicle or boat, visit Terra Motors in Jacksonville.

Alex was amazing to work with! We go an amazing Range Rover from him and flew in from AL to get it…read more excellent place to buy a car.

I've bought three vehicles from this dealership over the past 13 years and NEVER regretted any of…read morethem . Several of my friends have bought from them as well and are happy with their cars . These people treat you like family and will help you get what you want . They've gone out of their way to help me on this last SUV when I was stranded due to an accident , they picked me up and brought me to their dealership , worked out all the details and put me in the SUV I wanted with NO HASSEL ! No other dealer in town would have done this ! If you need a good ride at a reasonable price these are the folks you want to deal with !

My wife and I have bought several vehicles over the years from them. Jamie and Company have always…read morebeen good at finding what we need. It's not just a matter of going into the lot and selecting - tell them what you're looking for at what price and they'll keep you in mind. It doesn't always happen overnight. Additionally, they helped us with some issues that were self-inflicted. They have a loyal customer base for a reason. Bill S.