Did exactly what I asked for with a car that was sitting for a long time. I know the car needs more…read morework, but he was not pushy at all. Had zero issues with communication or pricing

Little rough around the edges but they do great work and price fairly. I've used them repeatedly…read moreand will continue to do so.

Had to have the drag link replaces in my wife's jeep before a long trip. I had the part and they…read morefit me in on short notice, work was done on time, fair price, and exactly as they said. No upsell or other pushy tactics that can be common at some mechanics. Would recommend them to anyone who needs repairs!

I had some issues with my car that needed fixing. Brandon was extremely helpful in walking me…read morethrough the process and coordinating with my warranty company. They were extremely quick with repairs. Will definitely use this shop again.

I needed an Oil Change on my 2013 F150. I called Auto Nation Ford Jax & was told that the next…read moreappointment available was about 13 days out on Feb 1. I then called North Florida Lincoln & was told that their next appointment available was 5 days out on Jan 24th. I called Bozard Ford & was told that I could bring it in today & that it was about a 1 hour wait time. I drove from Jax to St Aug near the outlet mall. I went to Bozard Ford service lane & they directed me to Quick Lane for my oil change. I was a little reluctant but found out that they are owned by Ford so I went ahead & brought it in. My service advisor Sonya recommended Ford's Garage restaurant for Lunch & I was able to walk the short distance there. By the time I finished my lunch, I received a call that my truck was ready. I was back on the road in less than an hour. I believe that they washed the truck too. Full Synthetic (7 quarts) was $106. Great service & Sonya was knowledgeable & friendly.

Did a level kit on my Tundra. Brought for alignment for like $200 plus and 30 mins. I had to bring…read moreback 3 weeks later because alignment was off and had positive camber. Fixed alignment but told camber fix would be $200 plus. Surprised camber isn't included in alignment cost which wasn't cheap. Checked another franchise shop - $170 for alignment and camber. Vs $450 here

Newfound loyal customer here almost don't want to do this review because they are hands down the…read morebest auto shop and I've been to many in Saint Augustine and as a girl I am always charged too much. I honestly don't wanna share the best kept secret. Why have a million mechanics when you can have two of the best? Price is right and the experience they have is second to none. Tell them the girl with the yellow car sent you!

I trust the mechanic at this shop. He practices with honesty and integrity. I have had only good…read moreexperiences with this shop, I highly recommended them. I know my car is safe and taken care of. Great value. Thank you for such great and honest work!

I had a Mass Air Flow error on my 2019 Chevy Cruze. Also had a TPMS (tire pressure monitoring…read moresystem) that needed to be replaced. All done in a day and the price was not hateful -- 400 bucks for both including labor. Today the check engine light came on again, related to the MAF. Another MAF related error came up. I happened to read about the air filter before I drove down and mentioned it to Schaeffer. After checking, discovered the filter had warped causing part of the issue. Schaeffer replaced it for free! Always fair and customer driven. Cheers!

I requested a quote to replace the Mass Air Flow (MAF) sensor on my 2019 Nissan Rogue Sport…read more The shop quoted $388.65 for the OEM sensor, $80 labor, plus $199 for "reprogramming the module," for a total of $744.15. As someone who works on cars myself, I know that a MAF sensor is plug-and-play on this vehicle and does not require any programming. The "reprogramming" they quoted usually just means driving the car around to recalibrate the computer, which takes minutes, yet they charged $200 for it. When I spoke on the phone with a representative who gave the name "Trevor," he said the reprogramming might not even be needed, but they wouldn't know until after doing the work. To me, this interaction felt untrustworthy. He also used jargon unnecessarily to make it sound more complicated than it is, something any reputable mechanic shop should avoid. The labor to replace the sensor is typically 5-10 minutes, and the part can be purchased OEM (Nissan factory) for ~$230-$250. My advice: get a second opinion or buy the part yourself to save hundreds of dollars.

Came in for my 8am oil change appointment. I had been in before for my 2009 Camry. Now I brought in…read moremy '22 Camry. It was quick I waited about an hour not bad. I received a recommendation on my 4 tires needing to be changed; tread was worn, advised it could be dangerous when the roads are wet. First quote was about $1100, I declined because I wasn't expecting it. Shortly after the man that checked me in said he could add a discount if cost was an issue brought it down to $953 tax included. I did schedule that service out 2 weeks. Nonetheless insie was clean, spacious, there wasn't a list of "to do's" like the dealerships hound you for. It also didn't take super long like the dealership does even with an appointment. Kind, friendly service, no pressure buying.

Oil change and new tire go to place for over a decade! I love Ray's Tires. The staff is old school…read morefriendly and genuine!

Requested for a multipoint inspection, tire rotation and rim repair from pothole. Everything was…read moredone on a timely manner and special thanks and highly recommended Robert Guenther as service manager. Communication was exceptional! Thank you Rob! Attaching the before and after.

From the time I called to make a service appointment until the end of the call, the service…read moretechnician that answered the phone was upbeat, happy to help and was genuinely concerned about my satisfaction. Being new to the area, I was unfamiliar with this dealer. They were not my normal Ford dealer, so I was very impressed at the way that they explained everything to me and made sure that I was comfortable in what services I was receiving for my car. I had lots of points to use and they allowed me to use the points to do my service. All in all, a wonderful experience and I would highly recommend their service department. They also picked up and delivered my car back to me and included a complementary car wash.

John and Angel were awesome! They were very efficient, pleasant to work with, good communication…read morethroughout my repair, and my car looks as good as new! Highly recommend.

My 2022 Chevrolet Tahoe was returned from Crash Champions St. Augustine (#0688) with visible mold…read moreand standing water beneath the second- and third-row carpet after a bumper and sensor repair. The manager on duty confirmed the shop has no surveillance cameras and initially denied all responsibility, offering only to "detail" the vehicle despite visible mold and moisture. Because of that refusal, I was forced to open an insurance claim for shop negligence. Only after that claim was filed did the shop reach out saying they wanted to "take photos" and "look again," which I declined due to the biohazard condition and lack of secure indoor storage for vehicles at that facility. And quite frankly hostile nature, saying I wasnt being civil. I gave them every opportunity to fix this before escalation. This incident has been formally filed with: * Florida Department of Agriculture & Consumer Services (FDACS Case #2510-01788) * Florida Attorney General's Office * Florida Department of Highway Safety & Motor Vehicles (Region 3) The vehicle remains contaminated and will not be returned to this location. All evidence--including photos, call logs, and insurer documentation--shows the damage was discovered within hours of pickup. Date of service: September 25 - October 8 2025

BUYER BEWARE! I had an oil change done on my Mazda CX-5. I returned to complain about my car's oil…read morelight being on. The manager took the car put it on the lift and said the oil plug was loose, IT DIDN'T NEED ANY OIL! I told him there was oil all over the floor of my garage. He had no answer! The oil light turned on again and I took it to Mavis who straightened out the problem. All the hacks at Grease Monkey care about is how much they can sell you! They are useless!

was in and out with no issues whatsoever so ever. the Manager, Cooper, valued my time and made the…read moreexperience quick and awesome. quick and easy oil change. Everyone was super nice and helpful and price wasn't bad all all.