My neighbor organized a huge operation for donations of food, supplies, and clothing to be sent to…read morethe refugees fleeing the Ukraine. As part of the shipping, they needed boxes and Josh was very gracious in donating a bunch to the cause. Thank you for your kindness. We will definitely keep you in mind whenever we need to buy boxes in the future!

With a previous van rental, I made a mistake and returned blankets to another U-Haul location…read moreinstead of with the van (I needed to return a dolly there that 995 Detroit didn't have). Josh, the manager, charged me for the blankets. Today, I attempted to return some more U-Haul blankets that I had to get that money back. First issue, the very rude Latino male employee (let's call him 'Carlos') kept speaking with my male assistant and not to me. I am the customer, not my assistant. We both redirected 'Carlos' to me, but 'Carlos' kept speaking to my assistant as if he had anything to do with the transaction I was attempting. My assistant was simply carrying the bin of blankets from my car to the business. 'Carlos' pretty much refused to make eye contact with me, and even after being told by both of us that I was the customer multiple times, he continued to speak with my assistant. 'Carlos' was redirected by both of us about a half dozen times. Finally, I told 'Carlos' he was being sexist, he turned to my assistant and said he liked his hair. WTF? Absolutely unprofessional. Second, eventually 'Carlos' told me he couldn't do what I was asking for and gave me an 800 number. I called on speakerphone while in the shop. It was discovered that the charge for the missing blankets was not made with my account information (even though the credit card on my account was charged), so I could not be reimbursed for the blankets I was returning. Now, I need to find the paper receipt to get my money back. I would say I miss Josh whom I have dealt with previously for a couple of years, but he was the one who did the charge not on my account. At least Josh would speak with me, the actual customer.

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

Smooth transaction without hassle. Friendly staff that seems to know their stuff. Good, efficient…read moreservice.

Aside from returning Amazon packages, I use this store to re-ship items my youngest son ordered…read morefrom his new home is Massachusetts but entered his childhood home address instead of his new one! Lol. I like it, in a weird way, this will always be his home. Today when I went in I had boxes with incorrect labels and my granddaughter in my arms. They already had in the computers my son address from previous mailings. So they did the labels for me! It was very easy. This store hasn't let me down yet!

Need more than one person working All ways a long Line…read more every time we go in there the service is not good n No one can Say we will be with you shortly

I rented a motorcycle trailer to pickup a large toolbox. Made the reservation online and called the…read moreday before to check it was all good. Once we got there checked in and they had to move some trucks out of the way but that lady loaded the trailer and checked all the lights and connections. I doubled checked and took a video just in case. Returned it 30 minutes before close and wheeled it off to the side the guy checked it out and we were all good. Price was same as receipt when I placed it. Very easy rental just make sure you reserve it beforehand.

Today I had the opportunity of meeting Joseph, the store manager. His overall customer service was…read morestellar and far exceeded my expectations. I was looking for boxes to hold mirrors and picture frames and he was eager to help. He described correct and safe methods to enclose mirrors. He willingly and freely offered used supplies (both blankets and boxes). The transaction took only a few minutes but I was overwhelmed with emotion about his generosity and frankness. He went above and beyond the typical service offered toward customers. As a manager, he will easily model correct service behavior to his employees, of that I am sure.

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Everything went perfect! No problems whatsoever. They were available last minute…read more Put all my items where they needed to be and packed things up professionally

AK and his crew did amazing job moving us from northern CA to Salt Lake…read more Original communication and estimating was easy and fast (pricing was very competitive!!!). When a week before our move we needed to change a date by two weeks because of construction delays, that was not a problem. When at the last minute we asked if we can add a piano to the list of moved items, that was fine as well. But most importantly was the care the guys took with our items! They wrapped every piece in the soft blanket and added plastic wrapping outside to keep in place. They stacked items in the way that nothing would get damaged. On delivery, they were on time and moved everything to designated rooms and assembled everything we needed! No scratches or damages in the house when moved out or moved in! All the horror stories I heard from friends who have moved before and I was so worried about - not the case with this team! Highly recommend!

What a wonderful service! They dropped the moving boxes off, and pick them up on the other side, so…read morethere's no mass of cardboard and paper. Everything stacks well in the home and in the truck. Sarah (ZippGo) was patient and kind and helping me figure out the right package for our needs. All members of the team were friendly and professional.. I would definitely use them again.

ZippGo moving boxes provided a wonderful service for our move. After seeing some neighbors using a…read morereusable box service, I decided to look into using something similar. ZippGo rents you a certain amount of boxes based on how many rooms/square feet you are moving, and they deliver the boxes to your address, you use them for a move, and they pick them up at the new address. It was easy to schedule and make sure the drop off and pickup worked at an appropriate time. The boxes themselves are sturdy plastic, and the top interlocks so you don't need any packing tape. The boxes fit on top of each other which makes them easy to stack and move. You can also pick box inserts that are designed for plates and glassware which made it so easy to move these items. I would recommend ZippGo in a heartbeat- it made our move faster, easier, and more eco friendly too!

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

When I first got there, I was in a hurry and only did the "drive by" of the unit they were going to…read moregive me. All I knew to care about was the size. I did not realize there are other things to care about when renting a storage unit. So I pay the fees for the "free month" (administrative $25, insurance $8, a lock $12.99---now 15.99). I am ok with this for it would cost me more in gas to go to my other storage unit. I thought I would be there for three months total. I got to my storage unit and started to unload. It did not smell good, like someone left something to die in there. I started become suspicious of the rat traps that were along side the building so I looked a bit more carefully at my unit. Good choice because there were dead rat stains (you know, like an outline of the victim) on the floor. Not just one, nor two but three! YUCK! Complete with body juices and hair on one!!! Even if it was cleaned up, I would be afraid of what my clothes could smell like after a vacation in storage. So why three stars and not one? The way they handled the move. They get a 5-star for customer service. I walked in the office and the guy was horrified to hear of this. He said obviously someone did not do their job. He moved me to another unit and because I was in a rush, he told me he would do all the paperwork without me there. I came back later to grab the key, move my clothes and move my stuff to the other unit. I insisted on one not in that building. My next unit was perfect, complete with a light in it. I guess someone stored food items in one of the units and rats came. There must have been another dead rat someone close in the building. Unfortunately they have to wait until people move out to find said rat. Luckily, I know eventually dead rats mummify and stop smelling. Good cause that one building smelled really badly. The options in Martinez are few...and I would have given 5 stars had it not been for the above issue. Kudos to the staff who was always friendly and helpful. Also, a good place to buy boxes.

Disappointing Experience Handling a Rat Infestation…read more I have been renting a unit at Public Storage on Pacheco Blvd in Martinez since January 2026. Unfortunately, in early June, I discovered evidence of a rat infestation affecting my storage unit. I found what appears to be rodent contamination on items stored inside my unit, despite the fact that I do not store food, pet food, or anything else that would reasonably attract rodents. As soon as I discovered the issue, I notified the property manager, Alex. To his credit, he agreed that pest remediation was needed. However, more than two weeks have passed since I reported the problem, and as of this review, no pest control company has been brought in to address the rat issue. The delay has been frustrating, especially considering the potential risk to customers' belongings. I also requested to be moved to a clean, unaffected unit at no additional cost. Alex relayed my request to the district manager, Billy, who ultimately denied the request. I was disappointed that no reasonable accommodation was offered, particularly given the circumstances and the ongoing concerns about contamination. What bothers me most is not that rodents were found at the facility. Unfortunately, pests can be a problem anywhere. What matters is how management responds when a customer discovers a problem. In my case, I reported the issue immediately, asked for help, and proposed reasonable solutions. Instead, I have been left waiting while the problem remains unresolved. Customers rent storage units because they expect a clean and secure environment for their belongings. If you are considering renting at this location, I recommend asking detailed questions about pest control procedures, response times, and available options if your unit is affected by rodents. I hope Public Storage takes this feedback seriously and improves how these situations are handled going forward. At a minimum, customers deserve timely action, clear communication, and practical solutions when problems like this arise.