Fed ex delivers to anyone standing around your home. Has no problem giving an expensive IPhone to anyone that will sign for it before Christmas. Do not do business with this delivery service, they won't even follow up on this issue. Serious... read more

Had to ship a package for work. It Was very easy to drop in and ship from this location. I was in and out within 5 mins. The staff knew exactly what service I would need to get it to where it needed to go on time. read more

Staff s friendly and nice. I think her name is cindy . I have a package should be arrived on yesterday but somehow it didnt. I called to request for picking up , however it was aready with the driver but she s very nice to help me fix this problem. She talked to her manager and the driver came back with my package. I m so happy cuz i need my books for my final coming up at 3 pm. 5 stars read more

I JUST have to write this...after a few bad experiences with FEDEX!! sigh!! Like they always said..they will deliver BY 4pm...so I waited...and waited (I'm a stay at home mom!!)...and waited...but the whole day was gone and I had to just leave to pick my daughter from school which is a 2mins drive and back...BUT they claimed they were there and no one was home! I didnt' get a undelivery note from them that they were here! yeah...like they hide behind the pillar and waited till you leave and they have a chance to say they were there at that time!! worst..they don't attempt to come back to deliver the same day! so...I made a call to Fedex to tell them to leave my package in Fedex office as I am so done waiting and I will pick it up MYSELF! and the ok guy on the phone said someone will call to let me know once the package arrive at the office...about an hour later...a lady called to confirmed if I wanted to pick it up myself...and I said yeah, after I wasted the whole day...and I was just asking her why didn't the driver gave a call before they deliver to ensure delivery...and her reply was "the driver DOES NOT have a cell phone"...and repeated to me TWICE!! what an idiot! and I didn't even say to call me while he was driving! how stupid is she to tell me that I have to believe that? I wanted to tell her "hello..are you stupid enough to think I would believe he DOES NOT have a cell phone?" instead I said ok ok..just leave in the (damn) office and I will pick it up MYSELF! I had to laugh at her stupidity later on! FEDEX...you are going DOWN with such bad services because you have a bunch of stupid irresponsible people working for you!! I just don't know how to rate you..but ok..just one star...for the guy who took my call...even though he didn't sound that enthusiastic about helping...sigh! and I can't post without giving any star! and to think we paid so much for this service delivery! let see how the pick up at the store this evening turns out....I just check online and the parcel is in Pleasant Hill and I have not received any call to confirm that is there for collection....thinking about their services gives me a headache! read more

The team at this location went above and beyond to find a package, get it delivered and stayed in touch with me every step of the way. It took me 4 or 5 people to get to them, but once I talked with Aaron, I felt so much more comfortable and confident that he would do everything he could to locate the package. In the end, Christine! found the package and personally handled it. She ensured it got to its destination for a training program that was taking place in Napa, and called me a couple times to let me know what was happening. Awesome job and follow-through, and I was so appreciative of all they did!! Pacheco FedX is awesome! Great job!! read more

I was very impressed that I received my package the next day (on Christmas morning) instead of having to drive to Concord as I thought I would have too. I was a little frustrated that they did not contact me to let me know they were bringing it. I was delayed leaving the house but I was already up and getting ready to go pick it up and I would have been more unhappy if I had driven 15 miles to pick up something that was going to be delivered. However, the delivery driver was courteous and professional and the FedEx Ship Center helped to rectify the situation they had cause the previous day which is excellent professional conduct. Thank you FedEx for fixing the mistake and helping to make Christmas Day more relaxing! read more

Bad customer service!!! I told them to knock on the door because our door wasn't working and they didn't even knock at all. I ended up calling their store and man, the lady was rude. I've never had someone this rude on the phone before. read more

If I could give no stars I would. My package was scheduled to be delivered 2 days ago, yet, it was not. It needs to be signed, which I am fine with, so I took days off to be home for the original delivery date, and since it has not come, I took off another day. Nothing. I called, they told me it will be there that day by 8:30 pm. I waited till 9:30 pm and called them back as it was not delivered. Now they are saying it is going from (the town next to mine) to the sorting facility back to Chicago, which is an hour away. Like really? why when the location where it is now is 15 minutes away? So, I asked if I can pick it up, since I have appointments, and they are not giving me the date or time when it will be more likely to be dropped off. They can't do that. Really? Now I have to contact the sender to have them change the delivery options because FedEx sucks. And when it comes to customer service on the phone, they are giving your running around. One girl hanged up on me when I asked for a supervisor. I had to call 4 times to even get somebody to try to be nice and try to work with me (even though they did not really give me other choices, but at least the last person was apologetic and pleasant, the other 3 not so much) read more

Someone overnighted me a package to arrive by noon. They delivered it to the wrong house. When we reported this they just told me to pick it up at 6 at their center. Then the truck wasn't even there at 6 so I had to wait even longer. I wasted so much of my day because of their errors and they did nothing to remedy this or repay me for my time, gas, etc. What a pain in the a**! Seriously avoid fed ex at all costs. They have delivered to the wrong house on multiple occasions for me. read more

Bad customer service, some reps don't even know when they close. I've had multiple deliveries not delivered to my address, tracking says business was closed or nobody was home & a door tag was left. Nothing was never left at door nor did a FedEx truck even come down my street. I stayed home 2 days in a row waiting for a important package! You'd think they'd have GPS in the truck or of lost would've called.... read more

just drove here for nothing like a moron. says its open til 6:30, i arrived at 6:06 and it was dark (on a thursday). thanks a lot.

We had water samples that needed to be taken to the lab for testing. They only had a 24 hour viability, so we used first overnight so the samples would be there first thing in the morning. I spent 1/2 hour on the phone with the 800 number at 10:30 because they showed them still sitting at the facility. She just kept telling me she was sending them a message to tell them it was urgent. She claims she didn't even have a phone number to call the facility directly. She said it was weather related - well they're only 100 miles away and the skies are clear! It will cost us hundreds of dollars to have to redo this sampling!! Next time we use a courier service and not FedEx!! read more

Do not use FED Ex. This Fed Ex was to deliver a pkg to my doot step the driver forged my signature and got away with it. When I called the location they gave me the run around then they said "We are waiting to get our truck back which is more impotant than your pkg". After they got the truck back they fired him without any charges. BTW dont get the insurance unless you read the fine print. "The pkg is only insured if they pack it" Fed Ex is the worst. read more

I ordered a smartphone to be over night-ed to my address in Benicia. I took off a couple of hours early from work so I could sign for it. So I'm sitting in the kitchen of my upstairs apartment when I hear the truck pull up and I look out the window to confirm it is Fed Ex. I go to my front door waiting for the sound of him coming up the stairs when I suddenly hear the sound of his truck pulling away! He never even got out of truck. I pull up the Fed Ex tracking site and I keep refreshing it and sure enough an "unable to deliver - customer not available" message. Liar! Now the Fed Ex depot is about 12 min away (its about 2:45) so I get on my bike and ride over. I explain the situation to a lady at the desk and she apologizes several times. I ask if another delivery attempt can be made and she says the driver won't be able to do that. Why not ? It's 3 o'clock now he was just at my place at 2:17 and his route isn't over till 6 o'clock. So now I can wait till six or go back home and come back. I'll probably go back which will put me back $10 dollars in toll all because driver was to lazy to walk to my door. ***Oh, here's some icing on the cake, at six o'clock (apparently the pumpkin hour for all FedEx trucks) I check the tracking web page and my package had been brought back to the facility at 5:07 pm but they "unable to make a second delivery attempt." Unable to make the first delivery attempt, unable to climb the stairs to my apartment, the dispatcher's unable to coordinate a 20 mile round trip into a 55 minute time frame. At least the FedEx driver on You tube that threw the computer monitor over the fence got his of his truck. http://www.youtube.com/watch?v=kUI2GtmDsco read more

It never fails to have Fedex not deliver your package on time or deliver it to a wrong address. I own a business and I even have my hours of operation posted and Ups always delivers. I hate dealing with this company. They dont even attempt to redeliver that same day. Its like, oh no one is there to receive it. Tag on the door or sometimes no tag and will attemp another day but still try to deliver during our closed time. I have refused to deal with companies that uses Fedex because I've had so many problems with them. Sucks for those companies and I have dealt with companies that changed their delivery vendors because of this crap. read more