To all those who have experienced the monumental incompetence and indifference of this branch, use your power as a customer and and write a strongly worded email or drop a line on the twitter handle of every business that uses FEDEX as a delivery partner that you won't give them your business if they don't switch to a better shipping partner. This kind of pathetic service is simply unacceptable. They DON'T work their behinds off, they SIT on it. FED-UP of FEDEX!!! read more

FedEx is incompetent at delivering packages. Tell me what *is* the point of an "express" service if the package never actually arrives at your door? I could have sent it via book mail and it would arrive faster with less hassle. I get at least a few packages sent to my house every month, and yet somehow UPS and USPS manage to actually get my packages delivered every time. Yet each and every time a package is sent via FedEx, it gets returned to THIS FACILITY for some reason with the puny excuse that the driver was unable to deliver it. But do we get left a notice? Does anyone contact us to let us know what the problem is? No. Of course not. Our package just sits at the facility while we have no idea why it hasn't arrived. FedEx sucks. They won't be getting any more of my business. read more

Got two packages routed from thos location: Surprisingly, both packages were undeliverable apparently because I was not available. I specifically stayed at home that day and the driver , for some unknown reason, never even walked up to my door, ( mind you, you have to enter a driveway to knock on my door, and its impossible for me not to see the driver. This facility has lying drivers, and horrible service. They also never answer the phone, probably because they are too busy cooking up lies about trying to deliver packages but customers were unavailable. CRAP. Go somewhere else or hold the package at another location. read more

Most incompetent delivery company and location. They lost a 6ft x 4ft, 100lb package. On the set delivery day they claimed it couldn't be delivered because no one was home. I authorized the package to be left before this, I was home, no one came. Next day they claim it was delivered while I was home. Immediately checked outside because I didn't hear anyone, and unsurprisingly no package was delivered. Immediately called and they claim they lost the package and to file a claim. Why does it show delivered? Why lie about no one being home? I've advised the shipper to not use FedEx again. DON'T USE FEDEX. read more

Ridiculous service. An expensive package was sent to that facility days ago and they continued to postpone delivery of my package. It was stated my package was on a FedEx vehicle at 3am to have not gone out for the entire day. The sad part is this occurred for 2 consecutive days with customer service blatantly lying saying it's currenty on route to me by 3 different individuals. When I demand to just pick up my package at the facility I kept receiving the excuse that they will deliver the package as quickly as they can tomorrow. At this point its simply suspicious why they wont tell me the status of the package itself and why it has been delayed so many times. It's not even an extremely large package, a single individual can move it with ease. Might as well use USPS with how terrible fed ex has been with the last 3 of my packages. read more

Upon tracking my package, I see that it arrived at this facility on Friday at 6:24am, with an delivery date of that same day. A few hours later, I get a notification that my delivery date is "now pending." It is now Monday, and I still have not received my package and see that it has just been sitting in this warehouse all weekend. No attempts to get it on a truck, and when I called to see if I could pick it up, the customer service rep told me I couldn't, as it was a sorting facility only. Disappointed in the obvious laziness of the employees at this location - how hard is it to scan and load a package that's less than 2 pounds? Upon calling customer service AGAIN (today) to inquire about said package, I was told they would have to start a case on it, because it could possibly be missing. Seriously? So there's a possible thief that just needed my dogs new harness for himself? Amazing. Their protocol for this would be to contact the original sender and process a refund, and then I would have to contact the original sender to re-order the product, thus waiting even longer for my product, only to be sent through the same facility as before. Yay, FedEx (that's sarcasm, btw.) read more

The absolute worst customer service I've ever experienced in just about any business setting. I think the woman who runs the intercom has got to be actually TRYING to get fired. She's got to be the most unhappy person I've ever dealt with. in addition to the fact that FedEx ground in general is horrible. I also spoke to another person who gave great customer service but sounded just as unhappy as intercom beast. read more

All my FedEx ground shipment going thru this hub are either extremely delayed or lost. So far, I have not had a smooth experience with this hub. Based on amount of reviews where people have lost packages at this site, activities there seems to be very suspicious. FedEx should really start an internal investigation. read more

Incompetent. Holding my package for 10 days now, no explanation on why. I kept calling, and the customer rep kept saying it's going out tomorrow. It's been 10 days now, no idea what these people are doing all day. read more

My package was marked to be delivered but once they noticed it was originally scheduled for tomorrow they decided to hold onto it for another day. FedEx Ground is laughably bad. read more

HEY! FEDEX! Does anyone from your broke-dick company ever read these feedbacks? I think not! These people can sometimes sound like disrespectful worthless scuzbags. Never trust FedEx at their word. I knew of express, ground, but did you know 'home delivery' is a separate, third party contracted group who don't work on Mondays? The dispatch says they do not have a way to contract drivers, which sounds like a blatant lie. In MY little town, the dispatch can contact their drivers either via 'hitting' the drivers 'board' or via cellular contact. All of their drivers anytime! NEVER again will I use FedEx for anything other than delivering squirrel crappola or used diapers! read more

I originally called FedEx support for a lost package. They were very helpful and gave me a reference number. They then directed me to call the hub to see if they could locate my package. This is where it went down hill. I first spoke with Anthony Torres who was extremely hopeless and lazy. He eventually hung up on me. I called back and spoke with Margherita. I asked if her associate briefed her on the situation and she said no and didn't know what I was talking about. She then proceeded to tell me about my package without me giving her my tracking number. I asked her if Anthony had given this to her and she said yes that he was there. I called her out for lying and she denied it even though she originally said she had not been briefed on the situation. They refused to let me speak with a manager. They refused to help in any way. This was the worst customer service interaction I have ever experienced with ANY company. They deserved to be fired. read more

Again FedEx ground drivers still don't know how to deliver as stated on package label. Also supervisors don't return phone calls. This is for the Newark facility. read more

If I could, I would give it a ZERO rating! I sent a package to a friend in Palo Alto on December 1st, the box was approx. 12 inches by 14 inches by 10 inches, not so small that they'd lose it, nor so large as to cause handling issues. It was originally labeled at a Fed Ex office by a Fed Ex employee on my end, so the label was clearly typed out. All it had was a chunk of fabric in it - nothing that anyone should want to steal - and I extra-taped the box just in case. The package got into the Newark facility on Monday December 6th, and from that point on the Fed Ex driver has FAILED to deliver this package for FOURTEEN DAYS! I certainly will NEVER use Fed Ex again for ANY deliveries coming out of the Newark facilities, as THAT distribution center seems to have MAJOR problems, issues and ineptitudes! read more

Awful delivery service my package has been out for delivery for 3 days in a row. Its still not delivered no idea where it is why put it on a truck for delivery if you are not going to deliver the package!!! read more

If I could give no stars I would. This review is for fedex in general, not only this location. Although their driver is largely to blame for not submitting the doortag number into their system. I was not provided a tracking number for my package. I called several times telling them I would be unable to sign for the package and I wanted them to leave the package at the door, and they said only the sender has the ability to change that. So they did their standard 3 delivery attempts and held it at their location for pick up. I provided them with 2 of the 3 door tags to look up the package. They couldn't find it, because their driver didn't follow protocol and didnmt submit the door tag into their system. They were unable to look up my package with any other details, and told me to call their 1800 customer service. I called twice and they were unable to provide a tracking number either, they couldn't even find the package in their system. Now my package is sitting in their warehouse with 60,000 other packages, and I'm still unable to receive my package due to their employees inability to do simple data entry into their system. My package is pretty much lost at this point, thanks to Fedex, and their stupid policies. They should have left it at my door as I requested numourous times. A policy which is supposed to offer more security ended up being less secure than it would have been if they had left it at my door. I will never choose Fedex again if given any other option. read more

This is the third time that one of my packages has been routed to this location and is stuck in a perpetual state of "Delivery Pending" with no other information or updates. There's something seriously fishy going on and I'm surprised corporate FedEx has allowed it to continue for so long. For reference, this has happened to me twice before the pandemic. I've tried calling the location and have been told both times that they are "trying to locate the package" and that they'll ship it out once it's found? But that's it, they won't ask for an email or a contact number to keep you posted. That's .... pretty inexcusable honestly. Y'all. Get it together. read more

Seriously worst service for delivery. If you pay for 3 day service you are guaranteed to get many apologies from everyone you call in 800 fedex office but delivery. They tried to deliver on 2 weekdays but then they convinently skipped Saturday when folks are home. After telling fedex to hold the item in office, they said item was on truck for circulation for Monday Tuesday and then Wednesday. Nicely done 3 day delivery turns out that my packet get 5 day free ride in my town. With delivery center blaming 800 office, and other way around. It is cyber rush season as told by fedex employee but it was easy to take money with 3 day delivery. read more

They lost an expensive package. It required a signature upon delivery. The first time a driver came, no one knocked on my door. The person just slapped a door tag on my door and left. Then I requested to do a pickup because I stopped trusting their drivers. Three days later, they attempted to redeliver at my address despite my pickup request, saying that the driver didn't get the message in time. The package was then marked as delivered even though it wasn't. I was home the whole time and no one knocked. When I checked the "proof of delivery" there wasn't even a signature on the proof, just a couple of dots. When I complained, they said that the driver would look for the package and that he'd get back to me, but that never happened. Instead the Newark center contacted me to tell me that my package was lost. read more

It was my Mistake a Typo Error on entering the Address when Buying stuffs Online which resulted into Delivering at Wrong Address. I explain this to the Associate and She was very Kind to understand and Assured the Driver will pick up and Deliver it to the Correct Address I provided them. And YES they recovered and Deliver all 3 packages. Big Thanks to FedEx Team at Newark Facility. read more

[Update] It appears FedEx has taken into account some feedback from yelp, and this time around it was a stellar experience. The staff helped me track down my packages, contacted the contractor, and had them delivered. Though the delivery happened two days late, the staff kept me updated on the status through out. It was a very professional and courteous exchange as well. Come to think of it, I think the overall FedEx process is to blame than the staff - FedEx seems to have contractors handle the delivery, which introduces problems to start with. As a result, the staff at the Newark location have a tough time piecing things together if something goes wrong. In my case, the contracted driver was sick and he did check-out the packages but parked the truck in another FedEx location in San Jose, and never showed up for work. Overall, I had a very positive experience this time around, so the five stars are for the staff of this location than FedEx. read more

I purchased a motorized car toy for my nephew from Walmart and FedEx was the carrier. The day of the delivery, I came home to a very upsetting surprise, the careless FedEx driver did not leave the box by my front door but left it on my driveway in front of the garage. Especially during Christmas when thieves are stealing packages, FedEx could've put me in a bad situation if someone with the wrong intentions were to drive by my street and see this very large box sitting on the driveway. Whoever this lazy driver was.... he needed to just walk another 10 feet down the walkway to my front door where it would be hidden from plain sight. read more

FedEx - The lazy FedEx driver left this huge package on my driveway instead of carrying/dragging it another 10 ft where its out of sight - Shipping Centers Near Me - Newark, California

the worst experience i have ever had pertaining to a delivery in my life. same issue as others, told package was on truck out for delivery for 3 days now. now the delivery date doesnt even exist. says no scheduled delivery date. the run around is maddening and unacceptable. i wish i had a choice of who was delivering my mattress from wayfair because id choose a bunch of pea brained monkeys to deliver it over this fedex facility because id be sleeping in my new bed by now. i bet the 5 star reviews are from workers and management trying to save their jobs before corporate comes and fires them all. the incompetence is mind blowing. read more

F***king a$@holes is what their delivery guys are. UPS and USPS never do any mischief. But these FedEx guys are horrible. They always deliver packages to our apartment community office when the packages clearly states to be delivered to the person mentioned and needs signature. I wait by for these idiots at the door for important time sensitive original documents and the delivery notification arrives. I get shocked at first and scared who got my documents. Why is it f**king hard to deliver your job for what you get paid for and customer has clearly paid your for the services? Then they get upset when people are stealing our jobs outsourcing them. When we behave like a**holes of course our jobs are going to be taken away. -10 stars for F**kEx read more

This facility is horrible!!! I have never ever had a problem with a package coming from Walmart or Amazon and within 2 weeks 2 of my packages have mysteriously disappeared after leaving Tracy, CA and arriving here. The best is on one of my packages was updated to say that there was a "local delivery restriction"...so when on the phone i was asked by 2 different people if i live in a gated community or have a gate around my home. NO. I live in a regular suburban neighborhood with free street and house access!!! One of my items is now 4 days late...thats alot when its something important for a newborn!!!!!!!!! read more

I wish I could block fed ex from delivering to my address! They're literally the laziest delivery company out here. If your package weighs more than 20 pounds they will never bring it off the truck! I will make sure I cancel any product coming from fed ex. It's seriously not worth the headache read more

I ordered a bed frame from Wayfair, which was shipped as three separate packages via FedEx Ground. According to Fedex tracking, all three packages arrived to the Newark sorting center last Saturday. On Monday, two packages were delivered. Wait a minute, two? I'd think as a professional delivery company, efficient logistic management is their speciality and all three would be delivered at the same time... Then again, what do I know? Maybe it does make more sense to make multiple runs to the same address (NOT!!). When I call the national FedEx customer service, I was reassured that the third package would be delivered on Tuesday. Surely you can guess what happened on Tuesday- item wasn't delivered! So I called national customer service again and eventually spoke with someone at the sorting center. I was then told the item was "one of 40 not delivered today". The associate then went on to reassure me the item would be delivered today (Wednesday). On one hand, I (try to) understand no delivery management / system is perfect. On the other hand, I was "reassured" to expect the item delivered. Don't make a promise when you can't keep it! The waiting game is on. Meanwhile, I have two packages that I stare at in my living room. So close, yet so far... read more

It is not a Post office and Fedex is not a post service . It is a jungle. They lost my large and expensive mattress. The warehouse says it is in the truck . The driver says it's not loaded and it's in the warehouse . The result is that my delivery keeps being postponed everyday. So far I have taken two days leave ( I only have 12 days a yr) sitting at home waiting for my delivery . Tomorrow it will be the third day I'm off work . Just imagine the career and financial loss. I have had to change and cancel travel plans and I badly needed that mattress because I have a neck problem that is very serious. So they are also affecting my health and the mattress is so expensive that I cannot afford to buy another one. If they loose a 70 lb mattress , then what happens to smaller objects ? Last night I called this warehouse office at Newark and talked to a lady who told me she will call me back . Of course she never did . I called the Fedex costumer service and ask them to deliver my package as soon as possible because I wanted to travel and I needed it last night . But instead he sent a message that the customer had asked for package to be delivered later !!! I clearly told him I want it right now and I have taken days off sitting at home waiting for it. But he did the opposite ! These people are the most incompetent humans I have ever known and the hardship that they have caused is beyond words. We should not let them to play this cruel game with our lives , money and time so easily . I would give them minus infinity score if I could. By the way , Fedex won't share the phone number of the Newark office but you can find it on yahoo . ---- Update: after talking to costumer service many many tunes , talking to managers , asking the commerce company to put a trace twice , I received my package. Thanks to a lady at this station which I guess was named Sussan , or something similar. At least someone was competent . Still I won't change my review since having one single competent person won't change a business. They need to change their culture . Still thanks to that lady. read more

Package delivery from San rafael to Sunnyvale (62mi) taking more than 5 days. Truck broke down, so they missed delivery and returned it to shipper & refused to hold it at the newark center which was 30 mins away one way. read more

Terrible service!!!! I got an email "Your delivery is scheduled for tomorrow, 02/06 Delivery requires a signature, Estimated between: 9:55 am - 12:50 pm". I stay at home and waiting a delivery. They didn't call and notify me about the delivery was canceled for the next day. Only the next morning, I got the email: "Your delivery is scheduled for today, 02/07", I called to customer service and requested to call me 20 minutes prior the delivery to my home. They didn't call me and re-attained for the next day. I called again for with the same request for the next day and left the same comment on the re-attend ticket. The driver came to my door, read the instruction and disappeared. Now I called to the office and asked the driver to come back. They told me I have to wait till Monday now!!!!!!! F-K! read more

BTW, this is FedEx in general. Worst company ever...well companies! I am returning my package to Dell with a return label. I call the number to schedule a pick up. AFTER 10 minutes of working with the animated phone operator - entering all my info...then could not make heads or tails of my address, I get a live one. I start all over again giving her my info; she is a nasty Hispanic woman (I know - I am Hispanic and pick up on our accent). So after all that, she schedules the pick up 4 days from today. Really?! I decided to drop off my computer in person - never had this issue with UPS...I have yet to go and drop off my package, but my experience with FedEx has been negative the 15+ times I had to work with them. Dell needs to use a different shipping company - I plan to complain again to Dell - the delivery of my computer was a 4 day nightmare. I have to say....I always request UPS when ever I need shipping arrangements...unfortunately, some companies have contracts...how disappointing. If FedEx reads this, GET IT TOGETHER! read more

This Fedex location consistently fails to deliver packages. With over four packages now they claim to put the package on their truck each day but then state no one was there to accept delivery, including in cases when I've been home all day or the packages themselves required no signature and could have been left on my doorstep. The only conclusion I can reach from these experiences is that the drivers are in fact making no attempt to actually deliver packages. UPS, FedEx Air, USPS and even Ontrac have no trouble delivering to my location. What gives? read more

Couple months ago I was waiting for a carport that I bought online it was sent out from the store right away but FedEx FedEx I had I don't even know what to say about FedEx there they made my waiting for the carport so miserable when I called nobody could tell me anything about my package I was able to track it one day next day I wasn't able to track it for the next few days almost a week and it went on like that for about two months almost. I don't know what it's like now but I do know that I had a really bad experience and this is what I'm saying about it and my rating for it is no stars at all. Now when I shop online I let it let the store know that I don't want it sent to me through FedEx is if that's who they use and then I will pay extra if they can send it through UPS instead or something else but not FedEx. Sorry I feel bad leaving this with you but they made it really bad for me. The only reason why I rate at one star is only because I had to it was won't except no stars to put a review. read more

I ordered a product to be delivered for Mother's Day. It was originally due to arrive on 05 May. I received a text stating that it was rescheduled to 06 May.It did not arrive. When I checked the status online it said Delivery Pending and it was in transit. The history showed that it arrived at the facility at 06:25 AM on 06 May. On 08 May I spoke with an agent and he said he would look into where the package was and get back to me. Here it is 12 May and no call back and no package. So much for good customer service and on time delivery. read more

I've been ordering from Princess Polly and for some reason they only use Fedex. It claims that it will come in about 2-3 days, but takes about 2-3 weeks, if not more to show up. The place my package is coming from is in Southern California and needs to show up in Bay Area, which takes literally one day to ship. What happens is it gets close and always ends up stuck in Hayward, CA for a decade with excuses like (delivery exception or pending notification). This has happened 5 times and now I schedule to buy items 4 weeks in advance because of how ridiculous Fedex is. Not really sure what happening, but they will be bankrupt soon with this type of service. Don't get me started with the lying delivery estimates. read more

Quite possibly the worst shipping center. My package arrived and for two weeks would go out for delivery and come back that same night to the shipping center. After contacting customer support, and they promised same-day or next day air, still no package. I finally requested to be shipped to another location so i could pick it up. read more

Terrible service FedEx ground - holding my package hostage, refusing to deliver on expected time, promising re-deliver on same day and not acting as promised. You are forcing a working mom to drag her baby to your center 20 miles out of the way, mid week, on working hours, through rush hour traffic to pick it up.I spent my entire Saturday at home waiting for this one, called you 4 times and that's the result. Here's a service I should not to use again! read more

I'm really getting tired of almost every (okay, at least 50%) of FedEx delivery being a problem and I've literally had not one issue with UPS in years. Most recently, FedEx Home attempted delivery of a package twice at my residence, which I missed. No worries, I'll pay to have it rerouted to my workplace on Friday. I paid $5.00, which was overly complicated and involved setting up an account and verifying identity through credit information -- it was a pain in the butt, but maybe props to them for ensuring security. Today the package was not delivered to my workplace. Tracking history said delivery attempted around 10am, during which the business was wide open to the public. I called and spoke to two customer service representatives, neither of which were particularly helpful, and both confirmed the attempted delivery address at my workplace. Since this was the third attempt, they said I'd have to drive from the Peninsula to Newark to pickup the package. As I was on the phone with Customer Service, I arrived home to find what? A new door tag from today's failed delivery at my residence. If you're going to take my $5.00, you could at least properly reroute the package. Now I'm left with hoping the request for another delivery (which I was told may or may not be honored, at the discretion of the Newark center) goes through. And that they don't now make that delivery to my workplace, which will be closed on Saturday. The representative assured me that the redelivery attempt -- if honored -- would be to my residence. Somehow my confidence in success is low. I hope I'm wrong because I -really- don't want to spend two hours driving to pick up this package. read more

3 days since they received my item and couldn't deliver and guess what they gave the excuse that they are sanitizing my items due to COVID -19 (for 3 days!). Safe excuse to throw at customers. read more

Worst place ever! Said my package was delivered. No, it wasn't! Fedex can't even get into my apartment building without calling me. If somehow they miraculously manage to break into my building, I was home waiting for the package and nobody knocked on my door to deliver the package! read more