I will start by saying that this hub seems to have an issue with drivers being overloaded. I had my package marked as out for delivery for four days before it was actually delivered, which was very frustrating given that it required a signature. The reason why I gave them four stars is because I was able to call this location and quickly speak to several team members who are understanding and worked hard to help me resolve the issue. They provided a level of customer support that I'm really not used to in this day and age which I really appreciated read more

Why even lie that you tried to deliver and not a trace of you trying with all the cameras everyone running around their homes? I'll accept the sorry for the delay. But lying? No passes. Nice try on the fake delivery slip and making it blurry like no one would notice. Why Best Buy uses your service for high priced items is beyond me. read more

FedEx - The fake photo they passed off as an attempt. - Shipping Centers Near Me - Newark, California

The customer service is horrible, my package has been stuck there for 2 weeks, call was not answered, emails were never replied, fedex outsourced this location. value is 0. read more

Sold an item on SidelineSwap, they sent me an invoice to print and a label to add onto the box. Sometimes it's usps, sometimes it's FedEx, I've never had an issue before until earlier this week. I dropped my package off at the mowry location and that same night it was transferred to the Newark facility where it then sat for 11 days. After selling a different item on SidelineSwap through usps and the buyer receiving the package in 3 days, I decided it was time to call FedEx to see what the hell was going on with this package. First, I called the number on Google for this location and a random man picked up the phone, I asked if this was FedEx, he said "no you want FedEx this is the number." Already some sketchy behavior, once I call that number I get a woman by the name of Nos who then tells me my package has been sitting at their facility for 11 days. I say "I know that's why I'm calling" she says she's going to reach out to her supervisor and that she will call me back. After an hour and a half of waiting, I call again and it's Nos, I ask if she got a hold of her supervisor, "oh umm no not yet, I'll call you back" and hangs up. An hour later I get a call from a random number asking for the person I'm sending the package too. After I explain to her I'm the sender and the package is supposed to be going to the person who's name she kept using she tells me, "oh there was a problem with the trailer and your package no longer exists." I had to ask her to confirm what she said because none of it made any sense to me how "my package no longer existed if it hasn't moved in 11 days, what trailer it never got on a trailer it sat at your facility and never moved since I dropped it off." The response I got was "sir that doesn't matter all that matters is your package no longer exists and you can file a claim" *hangs up*. I try and file a complain and cannot since I was not the one who paid for the shipping and instead SidelineSwap paid for the shipment. So yet another way I am screwed over by this FedEx location and workers. It is very apparent from everyone else's experience and comments on yelp and Google that the workers at this location are extremely sketchy and easily stealing packages then telling people they're damaged or still pending. I took someone's advice on her and filed a complaint with the better business bureau in hopes that FedEx will investigate this location and fire everyone involved in this fraudulent location. read more

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Guaranteed didn't even make an attempt to deliver my package. Got shipped back to Newark to be held there and they decided to waste my entire time waiting around all evening for them to tell me they could not release this package to me. This is unbelievable service, unbelievably horrible. I do not understand how such a simple job can be made so difficult. UPDATE: I was told that my package would be delivered (scheduled) on the following day by 12pm. I called asking why I still hadn't gotten it, and they said there was no scheduled delivery. So once again, wasting my day sitting around for this damn package all for it to not show up. Not only am I going to have to wait for it to come tomorrow, since I told them I will not be home later today, but I will also no be home tomorrow. Therefore, on Monday it will ship back to the sender. This has to be the worst experience I've had with FedEx, although that isn't saying much since I've never had a good experience with them. Take this as a lesson; do your damn job right the first time and quit wasting people's time. read more

I have never encountered such a lazy driver. He called me late night to confirm my unit # and when I called the next day he said he'd drop it off the day after because I called too late (9:30am). I waited patiently and no word or package in sight for the next 2 days until I called FedEx and they told me I had to pick it up from them. Why do these people get paid if I have to go pick up my package which I now have to toss out bc it was MEDS that needed to be refrigerated. My medication has been held in the office for 7 days. I'm changing my delivery to UPS. Worst experience ever. read more

Do yourself a HUGE favor, and never ship with FedEx. Always late on deliveries even if you pay extra for faster shipment. Workers give you the run around and customer service will give you several different stories. There's absolutely no guarantee of service or timely arrangements. The fact I even have to drive to the physical location - after they didn't deliver on time. - where my package is and they still can't "locate" it after telling me it's at the facility... read more

If you have FedEx delivering your package good luck Stayed in all day waiting for our package to be delivered just for it to say " attempted " These drivers are LAZY !!! read more

Our package supposed to arrive on Friday, and therefore both my husband and I were working from home just to not miss the signature. However, after hours of waiting, the status on the website changed to "attempted delivery, no one home"!!!! Are you F**king kidding?! No one ever came! We called FedEx, they kept telling us it's not possible to deliver today, driver will come tomorrow!! WTF! I wanted to speak to the manager, they just hang up on me. *****Latest update: they changed the status on the website, asking us to pickup instead of delivery!!! WTF!!! AVOID FedEx if you want your packaged to be delivered!!!!!!! read more

I ordered 2 separate packages from fedex. Both were graphics cards that costed $1000 a piece. They never knocked on the door, so I had to go all the way to the ship center in a taxi to go pick up the first package. I paid the taxi $100 for the round trip. $100 for a package that supposedly was paid for, the shipping costs. It was this or the package would be "sent back to the sender", which is in China. The 2nd package I waited all day for with my window open and the music playing, the blinds open, and I was present all day by the window. I checked the time and the dude never appeared or knocked on my door. If he or she appeared, they didn't even bother to look at my apartment. They say that it will go back to the sender, the graphics card, and I am a gamer, if I'm not home, which I was. What is the problem with a no show of a fedex driver and "claiming" package was attempted "to deliver" but was in fact a no show? I looked out the window for someone and no one was there. Who do they hire for an employee who is too lazy to knock on the door or even look at the apartment, and not even in a uniform? I think I want to emigrate out of this country. Service is like nil, like zero, for something paid for and waiting. I spend so much money, time, and effort, to get my package. Why call this company FedEx? More like no show. I'm sorry, but that is not professional to say that you "attempted delivery" but never bothered to look at the apartment that someone was in there present all along 100%. This country sucks because they say they offer services when you more than paid for the service. This country is hypocritical. The business in this world is a real joke. Punish people and then offer no services is like very hypocritical. People always trying to interrupt you when , nevermind. Leave me alone world. read more

My package has been stuck at this location for several days and now is pending??? I called and they said my package was lost and I will receive a call back, they never called me back. This place stole packages!!! Stay away from FedEx read more

FedEx - Shipping Centers Near Me - Newark, California

Going to Tahoe for a ski trip so I ordered snow chains and snowsocks for safety reasons. I live in an apartment complex where the protocol is for packages to be delivered to the front door, not in front of the leasing office. My packages were marked as delivered yesterday (287906607983, 287904013475) and they were marked as delivered to the leasing office, not the front door. I go check and there are no packages at the leasing office. I had simply assumed the packages were stolen because of the surge in package theft during the holidays. This morning I get the following email from management on what ACTUALLY happened. "Yesterday, as /apartment staff A/ was closing the office she noticed the FedEx driver was attempting to leave packages outside our office, /apartment staff A/ reminded the driver that she was responsible for delivering packages directly to the front door and that she couldn't simply leave them unattended anywhere, /apartment staff A/ also offered to guide her to the apartment locations or provide her with a site map. The delivery driver took the packages back with her and that was that. This morning, sadly, our porter /apartment staff B/ found 5-6 packages at the bottom of the mailboxes near the local dog park. These packages were left unattended and exposed to the elements overnight. We can't be sure these are the same packages the FedEx driver was trying to leave outside the Leasing Office yesterday but based on the delivery label, they are all from FedEx. One of these packages is addressed to your apartment home. We have them now in the Leasing Office and will be notifying each resident individually. We'll be here until 5:00 pm if you want to stop by (we are just closed for lunch from 1-2 pm)" Wow FedEx. That's seriously a new level. Dumping packages by the side of the road? So creative. This is far from an isolated incident from FedEx during my last 6 months living in the area. It is also really sad in that I used to think FedEx was the most reliable shipping company by far, but FedEx GROUND has truly shattered the brand FedEx has worked so hard to build. Just went to the leasing office and only one of the packages was recovered. The other, more expensive package, with $600 snowchain from Tesla is lost. I'm not sure what repercussions, if any the delivery person for my packages (287906607983, 287904013475) would face. At this point I wouldn't even be surprised if the driver stole my package from Tesla, because who is really holding her accountable?? The systematic nature of this suggest this is a management issue vs an individual driver anomaly. FedEx - wake up and fix it before this becomes a class action lawsuit. read more

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Lazy drivers. I was there waiting for the package by the door all day. They just said there was nobody was home! ARE YOU FKN kidding me?!? read more

Completely lazy and incompetent. 2-3 guaranteed delivery has turned into 7+ days. Including 3 days where it just sat in the where house and another 2+ days of it going for a ride in the truck. Completely lazy and useless read more

Unbelievable. How did people get trained and managed at this place? I waited my package since 3 days ago when it said it would be delivered that day. Then, I got "no customer present" notification as an excuse to delay the delivery further and we were home entire day that day. It kept delaying to next day until today. Guess what? I saw the truck and it was dropped off to my neighbor's house instead of my house. Have I not been checking outside, it would have been lost or stolen. Very incompetent staff. If your package gets to this center, I wish you all the best. read more

FedEx - Shipping Centers Near Me - Newark, California

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Honestly, this location needs to be investigated and reported to the BBB. Was told by an employee of a different branch that this location scans their items before loading them into the truck just to keep their stats/numbers up but if your package doesn't fit their truck they will leave it on the loading dock which results in the damage that a lot of users have mentioned. Per this employee, this location just does not have it together which is unfortunate as this is one of the main/biggest fulfillment centers in the Bay Area. I am currently awaiting on two packages that are stuck here and couldn't fathom the idea of them being medical devices or prescriptions. And I feel so bad for those who are awaiting those things because of this location. Zero stars it I could. read more

First of all, I am not a big fan of FedEx. Out of all the delivery services, I think that they are the worst. Most of my delivery experiences with them have been negative. I was expecting an E-bike delivery today at my house. I was waiting all morning for the FedEx delivery truck to swing by the house because the tracking information that I received said that my bike was going to be delivered today. The FedEx driver did eventually stop in front of my house around noon. To my disappointment, the delivery driver said that he did not have my bike on his truck. The delivery driver told me that he could not fit the bike in his truck with all his other packages to deliver. The FedEx delivery driver didn't hesitate to tell me that I could drop by the FedEx warehouse off of Central Ave to pick up my bike though. To me, that was another crappy experience with FedEx. Here I paid to have the bike delivered to my front door. Then the delivery driver doesn't apologize and encourages me to pick my bike up at their warehouse. Even though I was not happy with another bad experience with FedEx, I still wanted my new bike right away. In order to get the bike immediately, I suckered up and drove my truck to the FedEx warehouse in Newark. Fortunately, I had an idea of where the FedEx warehouse is located off of Central Ave because the FedEx driver could not provide an address for me. If you need to pick a package from this location, there is not a lobby/ store front that you can go into. You will need to buzz in and speak to a person through an intercom. From there you will need to provide your name and tracking number. I provided my telephone number too. Shortly thereafter, the person who I spoke to on the intercom called me back to update me on the status of my package that I was there to pick up. When the person comes out with your package, you'll need to provide your ID. Being that my E-bike was a higher priced item, I also had to sign that the bike had been picked up too. To sum things up, I was not completely happy with having to go to the FedEx warehouse to pick up my heavy E-bike when I paid to have it delivered to my house. Luckily I own a truck, for the box was big. The package was 80+ pounds. My experience picking up the package went smoothly. From the time I spoke to the person on the intercom to the time my bike was brought out, it could not have been more than 15 minutes. The parking was also good, so it wasn't like a bunch of cars crammed into tight spaces. Even though this FedEx experience started out bad, it all went great at the warehouse. That is why I am giving the warehouse four stars. read more

I had ordered something on the tracking website it said it was out for delivery on a van, two days passed still no delivery. No updated information AT ALL. I call them telling them the problem asking if my package is there she said yes and the lady offers that I can pick it up and at first I said no I picked a delivery service for a reason. After I thought about it I called back and said I'll come pick it up now she says they can't located my package they'll send a email out and look for it. 5 hours passed called again and still can't locate it!!!! The customer service here is outrageous! I asked her my concerns and she kept saying "I don't know" repeatedly. Claims she some representatives and she very knowledgeable but yet couldn't answer my question. I believe they're so used to getting calls cause she didn't care and she was annoyed. She seemed like she didn't want to help. Hire people who want to help and get the job done. If I can choose NO STARS I WOULD. This is ridiculous. read more

Like other reviews, this location lacks support and has very bad customer service. They had held my items at Newark location for more than 3 days with tracking just shows "Potentially delayed; Update delivery: pending". I went to the yard, talked to a person there and all I got was a reply "we're too busy". I had to escalate to Fedex through the provided number 1-800-463-3339 and got a case number from them. Then I went to Newark yard again and the lady there said she wouldn't even take my case number. She was unhappy since I called Fedex number instead of talking to them directly. I believe this location needs a change in management. There was at least 10 people inline complaining about their items being late. Look at all the reviews here and you can tell. Advise: Don't even bother talking to them at Newark Center Hub, call Fedex directly and get a case number from them. You might have a chance to get your item quicker. Also, you should escalate to your shipper (vendor) and ask them to put in a complaint about the services. Since the vendor has a business account with them, they will pay more attention to them than just words from individual like us. If there're enough complaints from their business partners , they might make a change to the management here. read more

I would have chosen negative rating if that is an option, such a bad delivery service and this isn't first time. read more

FedEx - It's been here for more than 3 days but no delivery attempt made, I have live plants in them. - Shipping Centers Near Me - Newark, California

If I could give this review no stars I would and this isn't based off 1 delivery but 5 botched deliveries in the span of 3 weeks. But I'll just write about the worst of them all. First off let me just say my package was coming from Milpitas to Fremont, I'm not sure what backend operations FedEx has but shipping my package from Milpitas to Tracy to Newark to Fremont seems inefficient and a huge waste of time. Anyways, my time sensitive package has been delayed for over 2 days now just sitting at Tracy and then now Newark. I know 2 days delay isn't even that bad for FedEx, I've had packages stuck for over 2 weeks but this time I really needed the package ASAP. Since the general tracking page gave me nothing more than just "Pending", I decide to call the customer support number. I ended up calling 4 times to get updates and no one could provide an update except for that there's a case open and someone will call me back. However the last person on customer support told us that there was NO case open and no one would call us back. Then the guy hung up on me after letting me know that no one was calling me back since there was no case. So naturally I try to call back and to my horror FedEx BLOCKED me from reaching customer support and the robot wouldn't let me speak to a customer representative. So here I am with no package, no status updates and no way to speak to anybody. I literally cannot comprehend how FedEx is open with such POOR operations. Honestly I'll be avoiding places that ship with FedEx if I can just to avoid future shipping catastrophes. read more

Every package I get that passes through the Newark Federal Express facility never ever makes it on the delivery date! They are only a 30 minute drive from my location and yet they can't get their act together to make it on time. I never use federal express for my out going parcels because they suck so badly. I prefer UPS! I'm not in favor of unions, but in this case I must give kudos to UPS for their timeliness!! They never miss their target delivery date!!! read more

I had been expecting a dinette set shipped in 3 packages since 10/9/21 and all 3 are delayed and disappeared at this location. As of 10/12/21, still showing the dreaded words "No scheduled delivery date available at this time." Agreed with others that this place stole packages!!! Use any other carrier and Stay away from FedEx. Fed Up!! read more

FedEx - Shipping Centers Near Me - Newark, California

A few weeks ago, my packages started getting delayed at the Newark location, with perpetual daily eta push outs. I spoke to FedEx customer support countless time and I feel like I would have had more success talking to a brick. Eventually I was able to get in touch with a couple of people that actually work at the warehouse. They were able to explain the situation and and give me some guidance on how to expedite my pickups. They got a sea of backed up deliveries there, so I can sympathize with what's going on. Shout-out to Carrie and Selenya. They've been a great help. It's super refreshing to speak to someone at FedEx that will actually treat you like a person. read more

My package ended up in Newark, CA hub. Like the many others, It's pending. It arrived in Newark, CA on 3/7/2022. Never left the hub after that. I even called FedEx customer support. They stated it will arrive the next day. That didn't happen. It really sucks that people spend their money to have their package "pending". read more

Ordered from Home Depot and expected delivery last Monday. Kept delaying to Tuesday Wednesday Thursday and now in delivery truck on Friday and take till Monday to delivery from Newark CA to Fremont CA. Really? read more

FedEx - Tracker - Shipping Centers Near Me - Newark, California

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I ordered a mattress in October from a manufacturer who is located 6 hours from my home. The mattress ended up at the Newark Facility where it sat for 5 weeks. That's right, 5 weeks. I live one hour from the Newark facility and offered to drive over to pick it up. But they refused to release it to me. When I finally received the package the box was left at the bottom of the stairwell (I live on the second floor) and was so damaged that the mattress literally fell out of the box when I was carrying it up the stairs. Did I get a refund for the shipping fee? No. I currently am awaiting another item which I ordered and neglected to request a different shipper. It is sitting in the Newark facility again. And again no representative can give me any information on it. I can't blame the reps because they are probably just being yelled at nonstop. However this is absolutely an issue of absolute incompetence at the corporate level. F%^K you fedex. F%^K you read more

FedEx - Shipping Centers Near Me - Newark, California

Worst experience ever, my two packages arrived here, and after a month, still here On website, it has status updated, its just the status is no delivery, so I cannot do a lost item claim, also I have provided the information, no signature/person required for the delivery. I also asked if I can drive there to pick it up, the answer is no. I have made phone calls numerous time, and the tracing team later called back, said the team here has not been able to process, and they have been delayed for schedule a week Nothing happens later on, I understand things can be tough during this time, but its no excuse that a package takes over a months, without any attempts of delivering, or notification online or through phone. read more

FedEx - Shipping Centers Near Me - Newark, California

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Update: received one with one week delay, and the other one today with 3 weeks delay. Appreciate the couriers on the frontline, but this location needs better organization. read more

FedEx - Shipping Centers Near Me - Newark, California

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I ordered a present for my wife on eBay that required my signature for final delivery. I left for a vacation on the morning of December 15th. I asked fedex to update me with delivery status messages, which I never received. On the morning of the 16th, I went to check to see the status of my package, and come to find that it had been delivered despite the fact that no one was at my home to sign for it. I called fedex to have them open an investigation and provide proof of signature, and explained that no one was at my home and could prove it. I asked to speak to a supervisor and was told that no supervisors were giving people calls back since November 1st. They supposedly opened an investigation, but when I called back the next day, they told me that the investigation had been closed. I never spoke with an investigating officer and no proof of signature had been provided. I told them that they needed to re-open and provide proof of signature. I would also be able to show proof of my location at the time of the supposed delivery. This was a $2,000 package that the delivery driver obviously forged the signature. This has also been the worst customer service I've ever experienced. There is no recourse against them and I can't get them to admit that they've lied and stolen from me. read more

Something is seriously wrong with this facility. Even FedEx's centralized customer service doesn't know what's going on with them. I'm waiting for a package that has been shipped from the San Bernardino (L.A.) area to Milpitas -- it's not like it's coming from another state. Like others that have posted photos of their package's status, my package has been sitting in the Newark facility for the past couple of days, showing "On Vehicle for Delivery" and then "Delivery Not Attempted". RIDICULOUS! This facility needs a crisis management team, pronto. Perhaps there is a work stoppage or strike going on? read more

FedEx - "On Fedex Vehicle for Delivery", then 12 hours later, "No delivery attempt made"...Two days in a row!!! - Shipping Centers Near Me - Newark, California

This is a shout out to Carrie Amado of the Newark FedEx Station. During this pandemic, there's been a lot of delays and snafus with a lot of things. Often, some people have used this as an excuse for mistakes. FedEx is a huge company and when calling their customer service to track a lost package, I was given multiple information by different people - I didn't know which to trust. And they would not give out local phone numbers so I can try and track it down myself. My sink travelled for 2 weeks and was in "limbo" for a week, delaying the completion of my kitchen. The info I was given by different people were: it's sitting in a trailer in Fresno and no one had unloaded it and track the package - to when I called Fresno, I was told oh no! It's not coming to Fresno, it's on it's way from New Jersey to Newark. I called Newark simultaneously and had the luck to have spoken to Carrie who took the time to research it. She called me to give status update and finally found it in Roseville. She gave me a realistic expectation and asked me to check back after the 4th of July holiday. While it took 2 more days to get to Newark, Carrie called even after it has been delivered. I hope her manager or someone in leadership at FedEx reads this review. There are glimpses of excellence with people like Carrie. Thanks for all your help Carrie! It's not gone unnoticed.. from when I first spoke with you. aka Francessca read more

The online tracking told me the package was suppose to arrive today before 4:30pm. I spent the entire day at home waiting for the package (as it required signature) and when I call FedEx at 6pm they told me the package is still on the truck and it suppose to be delivered today. An hour later the online status was updated that the new estimated delivery day is 3 days from today. This is ridiculous, considering the package is the warehouse 12 miles from my house for 2 days already. If you have an option -- never use FedEx - they don't have the tools and system to provide adequate delivery and the integrity to be honest to their customers. Let's hope Amazon will open their delivery business as service and put FedEx out of their misery. read more

THE WORST!! More than 50% of packages that ship are lost. Waste of time trying to contact them. The read more

Holiday season is crazy times especially in this pandemic - personnel shortage, etc. But this team pulled it through! Carrie was so helpful, I called in numerous times to follow up on my package - and I mean numerous times! I admire her patience. She dealt with my situation with urgency and professionalism. My package was late for my wife's birthday but still early for Christmas so it kind of worked out well! Kudos to you and your team! Keep it up! 5 stars, go Carrie!!! :-) read more

Don't believe the delivery estimates from this warehouse or FedEx. I paid for expedited shipping so my order would arrive before an international trip. I checked daily on my order status to make sure it's on time. FedEx tracking shows that the item will arrive a day before I need it - great! Come day of delivery, it doesn't go out for delivery and just sits in their warehouse all day. On the actual day I need it, I watch the tracking site all day. At around 5PM I call to confirm the driver is still out for delivery and will get to me. The warehouse says yes. I press for a pick up from their warehouse if the driver doesn't complete his route. The person on the phone ensures they'll complete their route and get it to me by 8PM. At 7PM, I call them again to confirm the driver is still out delivering. This time another guy helps me and says no, the driver is already on overtime is won't finish read more

Extremely poor service. I had a package that the driver refused to deliver based on his apparent inability to read directions on using the callbox to gain access to the lobby of my apartment building. It is printed clearly on the callbox and not difficult. They keep using the excuse that "the business is closed", or they cannot access the building. Calling customer service is useless. They obviously don't care. They actually told me to leave a note to tell the driver it was ok to leave the package outside. First of all if they won't read the directions on how to use the callbox, why should they read anything else? And why would I give them permission to leave it outside in the parking lot? It was an Amazon package and ended up being sent back to the seller. Going forward, I will not order packages from vendors slated to be delivered by FedEx since it's obvious they won't get delivered unless I camp out in the parking lot so and can hand hold the driver into the building to take it to my apartment door. FedEx, consider hiring drivers who will actually attempt to deliver the packages they are given, even if they have to get out of their truck and read directions on how to access an apartment building. Incredible! read more

This place should be shut down. 3 packages in a row got stuck at this location for weeks and weeks. No response no update whatsoever. This place is a black hole. read more

Where is my package? It was initially expected to be delivered Oct 7. It is already the 12th. No updates on the delivery until now, it continues to say pending. This FedEx outlet seems to be the worst one. FedEx should start investigating this location. read more

FedEx - Shipping Centers Near Me - Newark, California

Whenever a package passes through this location it is always late. I don't remember the last package that came through this location that's on time. I currently have a package that's already 1 week late and has been stuck here for 4 days and counting. read more