As a professional event planner, I have worked for many different clients all over the Bay Area and have used numerous different delivery services. Hands down, Angel Dittmer and her Modern Express team are THE BEST OF THE BAY AREA!!!!! Modern Express offers exceptional customer service, is efficient, timely and goes beyond the call of duty to ensure that the needs of our organization and our clients are met. Thank you, Angel and Modern Express. Keep up the excellent work!!!! Lucy Kim Event Coordinator Asian Health Services Oakland, CA read more

I rarely need to use a courier but when I do I always go with Modern Express. The staff are fantastic. Great at communication and flexible with my timing needs and special handling situations. read more

Good job done collecting a shipment from LA to SF. Not that we needed anything special but they delivered what we asked them to do and that's what you expect from an express service. Next time we will definitely use them again. read more

Our company started using courier service for certified mail starting in October 2021. Modern Express has been better than other courier services we've used in the past. Our regular driver, Joseph, has been a pleasure to work with. He's always on time and sometimes even too early, but always returns with the certified receipts with the quickness. Service has always been very reliable from dispatch to the drivers. We'll continue using them for our courier needs!! Thanks! read more

Arranged for a pick up of custom furniture in chico at 0800 to SF by 3pm. Was told that was when the crew would arrive by Modern Express scheduler. ,I told the custom builder to expect them around 0800. Provided delivery drivers phone number. Received this message from "10:35, no pickup yet, supposed to be somewhere at 11. Called them, only getting head scratching, not very happy" Called company to hear "oh yea sorry we are running late". The cost of this was to be over 1000.00. This company is unorganized and makes false promises. read more

I'm an importer of specialty dry groceries based in SoCal. I sell to mostly independent grocery stores. We used to have a beat up van and an unreliable driver in NorCal for our local deliveries. In March of last year we switched to Modern Express. The service has been impeccable! We hear good feedback from our customers. I no longer have to deal with our former driver and to create a routing for him. They are always quick, reasonable and professional in their responses. read more

I just used Modern Express for the first time today. It was an urgent need and they not only got the job done with very little advanced notice, but they were a delight to deal with. They were very responsive and kept me posted throughout the process. Much appreciated! read more

The company I work for has been using Modern Express for years even before the pandemic, and I can't say enough good things about them when it comes to their customer service. Since the pandemic, our company mail is being delivered to my house twice a week by James J. He delivers about the same time each day which is perfect, so I know when to expect the mail. If I make it to the door before he leaves he gives a friendly wave before driving off. Thank you Modern Express and James J. (our Oakland/Alameda deliveries) for your hard work! read more

I just want to add to my Previous review that Curran is awesome! Always comes bringing great energy and he is quick and effective.

They delivery to my work and bring the bag back and forth to branches. Lakeisha is ALWAYS a sweetheart. She's so sweet, always with a smile on her face. I'm happy I get to see her everyday!! Thank you for being a sweetheart!! read more

Modern Mail has been an everyday service that my company uses and they are fabulous. Every interaction, whether it be in person, by email, or by phone, has been super friendly and very pleasant. They even do the special request, no matter how complicated, with ease! I would like to personally thank and give a shout-out to the staff that truly deserve the recognition. Andrea Jeremy Lucino Brian Rui (not sure how to spell it, apologies) Thank you, guys! read more

I'm telling you, folks... even in the middle of a pandemic when so many small business processes have been exhausted and/or have had to cut corners since they're running leaner than pre-COVID, MEC customer service does NOT let up. Locking down the Same Day Van service option was perfect for my family's needs. MEC staff were so efficient and courteous -- and my dog fell head over heels in love with them both, too. This afternoon's delivery was the treat I didn't even know I needed. Modern Express will always deliver!! read more

I've used Modern Express several times, and each time was a challenging request because I was in a difficult spot and needed something at short notice or a little outside the norm. Not only did they provide the assistance I needed, but they did it in a polite and friendly way, with the appropriate follow-up, and at a reasonable price considering the request. These guys are rock stars! Highly recommended! read more

I found out I needed to schedule an urgent messenger in Palo Alto the next morning at around 8 PM the night before in Los Angeles. After looking through Yelp, I noticed most of the companies that had great reviews were not open during the weekends. I called Modern Express and they were professional, quick to put through my order, and as it came to turn out, extremely reliable. The driver was at my pick up address right on time and delivery happened promptly thereafter. The text and email updates provided by the company were great and I could rest easy knowing the drop off was being done. I'll definitely use Modern Express again. read more

Recently left a very important article in a hotel room and had no time to return and pick it up myself ON A SUNDAY. Had never used Modern Express, but they responded right away. Despite some trickiness at the hotel in terms of the address, where to park and how to get to the front desk, the driver picked it up without a hitch and delivered it to me ahead of schedule for a very reasonable price. Highly recommend! read more

We use Modern Express to transport goods between our Santa Clara and San Jose locations. Most of the time our favorite driver Porter shows up with a big smile. He is extremely friendly and helpful when he arrives. He makes sure that our products arrive as instructed. We appreciate his exceptional customer service experience. read more

I live in Los Angeles and needed to find a company who could pick up some Matzah Ball soup and take it to my friend who lives in Millbrae. I tried Door Dash but they wouldn't take food from San Francisco to Millbrae. Luckily i could Modern Express who took on the task and handled it expertly. I highly recommend them for your schlepping needs read more

I recently had a delivery from Modern Express! And let me tell you, Andrea B!! She is so sweet and nice. Quick services! I will def be using this company again! read more

The service is the best. Our guys is wonderful and friendly. Always on time and never complains when we have a much larger pick up than normal. read more

I had an unusual pickup / delivery situation, and Modern Express handled it for me without any trouble at all. Thank you Angel and crew for saving me from hours of driving when I'm supposed to be working towards a deadline! read more

Excellent fast and efficient for the delivery of one of my customers in the south bay. Porter was courteous and provided excellent customer service read more

Thank you for having such friendly and helpful staff! Mr.Porter has been delivering our products for some time now and he is the best part of the delivery! Always safe in these times, helpful, polite, and an all around amazing person. We appreciate all the hard work especially in these crazy times read more

We love our Modern Express driver; Porter is the best! Always so sweet, warm, thoughtful, and not to mention reliable. So happy to have him in our cafe weekly. read more

Great service. Brian, our driver, is always friendly and punctual. Makes it easy for us to keep on schedule for our time sensitive correspondence. read more

Very happy! A1 in problem solving. From beginning to end a measurable, pleasurable experience. Angel (that's what she is) heeded my S.O.S and got me out of a serious mess. No one should hesitate in using the services of Modern Express. read more

Before using Modern Express, I was using this other place where they sent a sedan to pick up office chairs that didn't even fit his car(you could imagine if this was urgent, how frustrating that could be). My colleague recommended Modern Express and was quick to set up a pick up/delivery over the phone or website. Have used it a total of 3 times and so far they have been reliable and efficient. Porter was here to assist with the pick up. Super helpful. Will be using it in the future if we need other items shipped down. read more

Twice a week Mr.G. Wallace comes to pick up anesthesia paperwork and he's always filled with so much joy and happiness. He always respects our guidelines for COVID prior to entering the building. It's a pleasure to have his company twice a week at our facility!! read more

We spent the whole night trying to print a document that we needed urgently the next day at 6:30am on a Saturday. The wonderful man who answered the phone helped us when we really needed it. He didn't make us feel dumb because of the situation we were in. He was incredibly kind, efficient, and profession. I am a physician and clinical director who works in high stress and life and death situations. I would definitely take these guys on my team any day. read more

Everything from initial communication to execution was flawless. Awesome experience -- absolutely recommend!

Modern Express saved my bacon! I had sent an important package via UPS for Saturday delivery and they failed. It wasn't going to be delivered until Monday--which was too late! I called Modern Express on a Saturday night (10pm) and they set up a pick up for Sunday morning and delivered the package to my client before 10:30am. The courier was very personable- even texted me when it was delivered and the name of the person it was left with. Mo called me with updates and was so nice and easy to work with. Great customer service! They will always be my first call when I need a courier service. read more

This service is great, they are life savers! I work in a corporate setting and this service is what we have always needed. The perosn who aswers the phone (dont know your name, male OR female, I spoken with both) is friendly and after a while they even know me by name. Drivers are quiet and cool, they NEVER NEED MY HELP. I love this service! read more

I'm not sure if delivering Container Store shipments is new for them, but when I'm given a 4-hour delivery window from 12pm-4pm, I expect delivery within that window. They called at around 3:50pm to say that they are delivering my order but will be late -- possibly 4:15pm, if not then by 4:30pm. At 4:45pm, I called for an update was told it would be another 30 minutes. They finally showed up around 5:20pm - almost an hour and half after the delivery window time. The reason for two stars instead of one is because the woman on the phone was friendly and kept following up to see where the driver was to make sure that the delivery would be done. read more

Great and efficient courier service when I was in a pinch to get some legal documents delivered while I was working. Only problem I had was the misspelling and details of names for delivery service. read more

Wonderful service!! I called after-hours for an early next day delivery need. They had an after hours call service. The person took all of the info about the delivery and said someone would call as soon as they got to the office. Sure enough I got a call at 5:30am and they were there for pick up by 6am. Package was delivered on time. Very smooth transaction, I would definitely hire again! read more

MEC is very fast reliable with super friendly customer service.. Our company has been using Modern express for years now. Mo has always been great and Angel is the Boss! read more

I have used Modern Express for several deliveries for my business and they always come through perfectly. They go out of their way to accommodate my last-minute requests and have very friendly efficient drivers. I will continue to use them and highly recommend them! read more

We have used them 3-4 times a month over the past 10 years. They have great rates and excellent customer service. I guess that's why they have been around so long... read more

These guys are amazing. We had an urgent package that needed to be picked up from DHL in Oakland last weekend and delivered to us in Lafayette. Modern Couriers, did everything they could to make this happen, they kept in touch, returned calls just as they said they would. I would recommend their service to anyone! read more

I've never used same day package delivery services before because I've never had a need for it. However, I am unable to drive this week due to medical reasons, I contacted Modern Express and asked for their same day delivery services to deliver sensitive equipment to my client. I'm so glad that I chose to use them. The email notices are excellent and they delivered well before time. I will definitely use them again. read more

Always on time! Friendly and professional staff when they answer the phone and place my order. Great follow up with status by email. read more