I've been using this company for years. Always honest, transparent pricing. Never sells me anything…read moreI don't need. I'm so glad I've found an honest business who is transparent and shows up when you need them. Highly recommend AJ and his team.

Love the professionalism,they were honest and the job is completed in a timely manner. Definitely…read morewould use them again and we highly recommend them.

I have seen more of them running around town. My experience is they do not care or comply with…read moreArizona Sate Law at all, they have been fined by the ROC but that does not stop them. In my case they refused to get a legal permit with Pima county they made m do it. Very unethical business and practices be very careful if you hire them they also love to get water redemption companies involved I think they get a cut. Be careful

The company scammed my wife and I. Guaranteed to repair a leaking pipe. Broke my wall, replaced…read morethree wrong water pipes, nothing to do with the necessary repairs. Used broken debris to fill the wall. House covered in concrete dust. Refused to properly repair broken pipe at cost originally quoted. Harassed us for two months. Put a lien on my home. Had three other plumbing company's and plumbing fabricators tell us they have had their licenses revoked multiple times. No idea how they are still in business. Will post pictures if interested.

SERVICE REQUESTED: Estimate to repair a leak under the foundation in kitchen. American Leak…read moreDetection identified the current area of concern. I needed options and estimate for services to repair leak. Mark came out to do estimate 2/3/26. PROS: He was very courteous and professional. I give him a 4-5/5 on his professionalism. His company offers financing His company offers a 3 yr warranty on their services, 25 yr manufacturers warranty on supplies. He was prompt and could get work done soon They provided the most detailed estimate of work to be done. Excellent online reviews 4.6/5 out of 354 reviews. I join in giving a good review. CONS: Unfortunately, Pioneer Plumbing could not promise that I could have repair done without breaking up the kitchen tiles. I have porcelain tiles throughout my house after the remodel done previously. Those tiles are no longer available for purchase. If he went through walls (not touching the tiles) , I would no longer have a functioning prep sink in my center island. Their fees were markedly higher than other companies. ]I opted for service from another company who spared my center island, did not break up my tiles, and provided the most non-invasive repair.

Great job done by Greg and Andrew. They were very professional with friendly attitudes and took the…read moretime to explain the issues clearly. They fixed my water issues perfectly and cleaned up after.

Best plumbers in Tucson - we highly recommend them Whenever…read morewe used them no matter the size of the job they were on time and the cost of the job has always been reasonable In the case of an emergency they have always managed to fit us in the same day

Insanely overpriced! I had to use this company with my previous employer. Quotes were outrageous…read moreand workmanship was average. It is obvious that the quotes were intentionally inflated because the company never tried to negotiate costs. Getting a quote was easy. Paying the 50% down was easy. Getting the work actually performed, was always a moving target.

Mo is AWESOME!!!! Very helpful and accommodating. She is…read moresuper friendly! She makes it easy to schedule septic cert.

I called Monday to have my septic pumped and raisers installed. I was given an estimate over the…read morephone and the appointment was scheduled quickly for Wednesday. The owner and his son showed up and they were outstanding. Very professional, answered all my questions, fixed a pipe issue that was incorrect from the original install. And all of that with the bill coming in $300 under the estimate! I will be using them for all my septic issues in the future!

Needed maintenance and emptying of my home septic system. Busy D was on time, friendly, and very…read morethorough ensuring my system was functioning properly. Will be using Busy D for future septic needs.

We bought our home 5 years ago I figured it was time for a clean out. Good thing, it was topped…read moreoff. Adrian was the driver and worker. Put in a great deal of effort and then make sure that the tank was completely cleaned out it was more of an effort because the last place that did it didn't clean it fully out .. it was evident even to me. Hard workers and good prices, good looking trucks. Follow through the next day was disappointing, leaving my tank unsealed but placing loose plastic covers over the holes in place of the concrete covers that were destroyed in removal ... I'll have to cast some myself

my septic was full so I called old Pueblo. they came out. I told them I was concerned with my leech…read morefield. He assured me everything was perfect and normal. A week later I had concerning moisture in the soil around the septic, a month later it was backed up into my home. My niece warned me of them but only after I had them out. she had the same exact encounter. they come out pump your tank for $650 then fail to mention the filter that as well needs servicing, that way you panic and call them back out to pump again and again pre maturely.

DO NOT USE THIS COMPANY! They charged me an additional $96…read morein labor over what was agreed upon after their technician who had a total of 5 months experience encountered difficulties in pumping my system. When I called the office to complain , the person I spike with was very hostile. I paid the extra to avoid any unpleasantness. To top things off when I mentioned to the technician how rude the person I spoke to was , he replied that the person I spoke to would kick my ass. Never in my 70 years have I encountered such a horrible company. When your system in backing up a person will pay just about anything to have the problem resolved...and they know it! DO NOT USE THESE CROOKS!!!!!​

I had a leaking water heater the first part of February. I got a quick response from Waterway…read morePlumbing. They send Daniel and his team to disconnect the leaking beast. Water was everywhere. I had to hire a water restoration company that was fabulous. The water restoration company came out yesterday, put in new dry wall and freshly painted baseboard. Excellent job. Today Waterway Plumbing sent out Edgar to reinstall my new water heater. He was very friendly and knowledgeable about his job. He explained things along the way. Did you know that natural gas needs a sediment trap before the gas goes into the water heater? Neither did I. He had the entire water heater back on it reconstructed pedestal, all lines hooked up in a just under two hours. Even made a recommendation about replacing the draining bib to a more reliable ball value. All the folks at Waterway Plumbing have been fantastic. Would I use them again, yes in a heartbeat. Thanks again Waterway Plumbing.

My experience with Waterway Plumbing was one of the worst service experiences I've ever had…read more The initial appointment was a disaster from the start. My service window was changed three times: first 9 AM - 1 PM, then 11 AM - 4 PM, and finally 4 PM - 7 PM. Despite all the changes, they still missed the final window. I wasn't notified that the technician was on his way until after 7 PM, and he didn't arrive until approximately 7:45 PM. The visit was supposed to address two hazard-tagged issues requiring repair. When the technician arrived, he said he didn't want to inspect the attic line because it would be "a lot of work" and instead asked for pictures the company already had. He spent less than seven minutes at my home before leaving. For issues serious enough to be hazard-tagged, the inspection felt rushed, incomplete, and unsettling. I left with little confidence the problems had been properly evaluated. Parts were ordered, and a follow-up appointment was scheduled for the following Wednesday with an 8 AM - 12 PM arrival window. I called at 8:30 AM that morning to confirm the appointment and requested notification when the technician was on the way. Despite that, the appointment was completely missed with no communication at all. I had to reschedule for the following morning. When the technician finally arrived, I was informed they were only approved to repair one of the two hazard-tagged issues. No one communicated this beforehand, resulting in even more wasted time and frustration. The biggest issue wasn't just the missed appointments. It was the complete lack of communication, accountability, and respect for my time. Multiple schedule changes, a rushed and inadequate inspection, a missed appointment with no notice, and discovering at the last minute that only half the work was approved is simply unacceptable. If you value reliability, professionalism, thorough inspections, and clear communication, I strongly recommend looking elsewhere. I cannot recommend Waterway Plumbing.