Disrespectful Mess
This is sad to say, because we have worked with this company a number of times since 2018. We have previously had this company out to prune the many trees on the property. We asked them to come out to provide an estimate for the same pruning services previously provided. Gabe (the owner) came out to do the estimate, which we were told would be provided shortly.
Unfortunately, we spent two weeks calling to try to get an estimate for the work, with no returned calls or explanation as to why we were not being provided with the requested estimate. We should never have had to spend so much time asking, and should not have been told it would be provided "the next day" with repeated failures to honor that commitment.
They then sent five different emails and texts for a work date we had never requested with no estimate yet provided. We were told their "system" had a glitch, but this had nothing to do with their dragging their feet in providing an estimate.
We were then told that someone would have to come out to the property to survey the work requested in order to provide an estimate, but Gabe had already done that. No one in the office seemed to have any idea what was going on.
Gabe finally returned our call and promised to come out to do the work. No one ever showed up (what a surprise) and no one in the office had any idea where the employees were who were supposed to work. Based on the disrespectful and discourteous treatment we received, we will never work with this company again, nor will we recommend that others in the area request their services.
While reading online reviews to see if other customers were having the same experience, it seems that that is indeed the case - missed appointments with no notice, not returning calls from repeat customers, and some concerning safety issues were mentioned in others' experiences with the company. Had we read about some of their safety issues - for example, dropping a branch on a car driving by - we would have been concerned about working with them at all. In that particular review, what is most concerning is that the owner downplayed the seriousness of the damage to the car hit by the branch they dropped, instead of simply apologizing. The response to that review goes on to say that the company "learned from their mistake." If that were true, there would be no need to downplay the damage they caused.
You can judge most of a company's value by one thing - either they make excuses for mistakes, or they apologize for them. If they do respond to this review, you can evaluate for yourselves whether or not they have learned from their mistakes, or whether they consider disrespectful and unprofessional behavior acceptable. If they are willing to waste our time, they will be equally willing to waste yours, and most people do not have time to deal with discourteous and unreliable companies. There are no excuses in life that matter, so we encourage you not to accept theirs. read more