We purchased a vehicle from here. After we paid CASH for it, Mark, waived a "month to month" warranty in front of us, with our crying baby in our arms, late in the evening... and assured us that the warranty was basically "if you pay it this month, you have a warranty, if you decide not to pay it, you no longer have warranty, that simple..." I have always been slightly leary of these guys, but he seemed so very honest. Sadly, not the case.
Shortly afterward, we determined that there wasn't a need for this extended warranty and called to speak to a woman named HILDA. I believe her to be the "bookkeeper" or something. I told her then that the warranty was not something we were interested in any longer and asked if we needed to do anything... nope, she was going to make a note on our file and all was good. About a month later, I get a phone call from Ms. Hilda and guess what, she's curious about where the money for the warranty is this month. So I, ever so politely, reminded her that we'd spoken only the month before about this. She claimed to not remember the conversation, but said again she would make this note and even apologized. I thought we were good. Then again, about a month later, a man, not sure of his name, called and was EXTREMELY rude, at least, until I explained, FOR A THIRD TIME, what had occurred previously. He assured me HE would take care of the situation right there and then, and I never heard from them again. My phone numbers had not changed - my address had not changed. Not a single call or mailing was received. That was 2 years ago now.
Last month, we decided that it was time to see if we could sell the car and get something else. At that point and time, sad as it is, we were actually considering getting another one from these people. But, upon reviewing our title, we noticed FALCON MOTORS was listed as a lein holder on a vehicle we PAID CASH FOR! This part was, of course, our error, as we'd never thought we needed to review a title when we'd purchsed it OUTRIGHT. So, figuring this to be a simple mistake, I call them. This woman, apparently the wife of the owner, Mark, she says her name is Janie, answers and tells me all she'd need to do is sign the back of the title and we'd be good to go...
We come into the dealership office, title in hand and SURPRISE. She pulls out this file and claims we owe her $1200!! AMAZING, right? We are completely taken aback at this point, call Mark, the owner, over and remind him of our conversation to which he says, "Yep, that's what I said, but she's the one you need to talk to!" She then proceeds to tell us that because SHE paid our MONTH TO MONTH warranty IN FULL when we purchased our car - we OWED HER THAT MONEY! Are you kidding? When her husband looks at her like she's lost her mind, she then says she'll contact the warranty company for a refund and upon getting her refund, she'll sign our title and our names are cleared in their accounts. She even calls me 10-15 minutes after we leave to tell me how she's taking care of it and has just faxed the written request for a refund to them, etc. and as soon as she heard back from them, she'd let me know.
2 weeks have gone by and today I get a phone call from Ms. Janie. She says the warranty company has refunded SOME of the money, but not all, so I need to go ahead and come in to clear up the remaining $700 we owe! I tell her that's not how this is going to work, that we didn't sign any paperwork to this matter and so, she HANGS UP ON ME! I call back and, attempting to be as calm as one can be, considering, and again try to explain that 1, we didn't sign anything stating that we were bound to a contract with the warranty, 2, that her communication skills with me were not acceptable - and so, she HANGS UP AGAIN!
I call back and she tells me that I am a child and need to understand that when I have bills they need to be paid and that I needed to have my lawyer contact her or not call her back - this from someone who wants money from me? Really? Seriously? And who is the child here? Okay, so I ignore that and asked her to provide me with a fax copy of the documents she claims I signed, as well as the Dealer License Number and name of the person on the license. She tells me she's not telling me or providing me with anything and THEN tells me if I call again she will call the cops on me. Now, let me be clear - we all have EVERY RIGHT to request this information - in fact, we SHOULD, what is her reasoning for threatening me with the cops?
I informed this crude woman that I was going to post on Yelp and Google, file a complaint with the BBB and would be in contact with the Motor Vehicles Enforcement Branch in regards to their business practices and her only response is, "I'm sure you are that KIND OF person!" Nice, huh? Warning, warning, warning! DO NOT BUY FROM FALCON MOTORS! HORRIBLE HORRIBLE PEOPLE! read more