I brought my car to this shop because it was convenient to my home and because I'd rather deal with a small business owner than a corporation.
I had a wheel bearing go out on my car. Average cost to fix that (parts and labor) is $550. After having my car towed to the shop, It took over a week to be fixed.
It is a 3.5 hour job and I had been told that they would be able to get to it the day after drop off. After 3 days, I started calling. I'm SOL without a car because I live two miles from the nearest buss station, it was summer, and I had classes to get to as well as work (3 hour bus ride to school, no public transportation to work), and child care to juggle so timeliness was critical. Each time I called they gave me some BS about how they were working on it now, or just about to finish, etc... Finally, I suggested that I might have to have it towed somewhere else and received a call shortly thereafter with a quote 450 bucks for front brakes and a wheel bearing. It seemed like a great deal.
Then, about a year and a half later, the wheel bearing they installed had to be replaced which means that I actually paid twice for the same repair. There is no way it should have gone bad that quickly, for reference, all 3 other bearings have never had to be replaced (over 300K miles).
Aside from the fact that parts used were either substandard and new or scavenged from a junkyard and used for repairs without my knowledge, they also didn't bother getting the bearing with the ABS sensor and their solution was to cut the wire to the sensor and have me drive without anti lock brakes. They didn't ask if this was something I was okay with, they just did it. In order to fix it, I would have had to pay someone close to a thousand dollars(+) for a new bearing, new sensor (which they cut off and tossed just because they wanted to use the cheaper bearing without the ABS sensor spot) and labor.
I wanted to like this place but they used shoddy parts which wore out very quickly and cut corners which created treacherous situations for myself and others. As the nail in the coffin (for me), it took a week more than the quoted time frame to have the repairs done. I wouldn't take anyone's car there out of concern for their well-being. read more