I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

The fellas at U First Auto Body on Highway 290 West on the way to Dripping Springs are absolutely…read morefantastic! Tremendous customer service, stellar body work on my 2021 VW Atlas Cross Sports and friendly interaction. Jesse and Carlos are the best! Highly recommend!

These guys were very good. They were able to do a search on all of the salvage parts in town. They…read morewere not able to find me a door locally , but they then searched the nationwide database and were able to obtain me a perfect door and had it delivered at a very fair price within 3 days.

I had a great experience with Joe and the team at Quality Auto Body. I went in for a quote to…read morereplace my door handle, and they ordered the parts the same afternoon. By the next morning, they called me to let me know the parts were in and had my car fixed in under 2 hours after I dropped it off. As an added bonus, they washed and vacuumed my car as a courtesy, which I really appreciated. From start to finish, the customer service was outstanding. The shop itself was also very clean and comfortable, with drinks and snacks available if you needed to wait. I truly could not recommend Quality Auto Body enough. Fast, professional, friendly service, and excellent attention to detail. I'll definitely be returning for any future auto body needs!

Great guys that run a solid operation. Had some rear end damage and it came out great. Buster…read morepointed out a small dent on the inside of the trunk lid. We could have replaced it for more, but we agreed it was more cosmetic and didn't. I liked the fact he was practical but gave me the option of a perfect fix if I preferred. The price was more than fair. This is my new goto body shop.

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Someone hit my parked car and I went to Autocraft to get a quote. The manager was super helpful and…read moreprovided cost effective options since I was paying out of pocket. The staff was super helpful and the technicians did a stellar job. I would recommend this shop!!! Thank you

This is a lengthy review, so buckle up (ha...ha)…read more I initially sought out Autocraft because I needed to get some rear-end damage repaired on my Tesla (i.e. trunk replacement). They were booked out pretty far, but long story short, they ended up being able to move up my appointment (drop off) date a bit earlier than initially anticipated, which was great. The downside of this was that I was spending some time in San Angelo, TX (which was a couple hours' drive from this location, so that was kind of a pain. However, I got scheduled, and dropped the car off with Autocraft, and they hooked me up with a shuttle over to the Enterprise to pick up my rental. Cool. Everything is going smoothly so far. A note about the drop-off: Christian was the one doing the intake for the car, and he marked all the areas that they intended to remove/replace with a black grease pencil (which I have photos of, and will be attached to this review). Moving on... Over the next few weeks, there were some dealings back and forth between myself, Autocraft, and my insurance company, which was mostly just trying to get everything settled between the estimate, accepting the estimate, and getting the monies where it needed to be. BREAK--- Goodness, it's been 3 years and I completely forgot that I never finished this review... Hopefully I can pick up where I left off, if not, I'll sum it up. The general overview is: Autocraft overcharged my insurance (not my business, I guess), then did generally kind of sloppy work (which took forever), then tried to trick me with incorrect tint (first of all, they actually didn't even re-tint my small back windows after replacing them, and didn't tell me even though they knew I would have to make a two hour drive down there - trying to pull a fast one, so I had to fuss about that and make them get those windows re-tinted, which resulted in further delays and a total waste of time by me even having to make the drive there and back for nothing. Then, then ended up charging my insurance the $1k deductible AND ALSO taking payment from me, so in essence, collecting an EXTRA $1k, until I happened to catch on and had to fuss about that issue to be corrected as well. Then they played around and acted like they didn't have a way to return the funds (after taking their time trying to "figure out" what the discrepancy was), to finally cut me a check. On top of all of this, when I FINALLY went to pick up the car when it was allegedly ACTUALLY ready this time, the tint was still not correct (I had ceramic UV tint, they just got the same tint rating, but the cheap regular tint), there were some chips on my back glass (they acted like they had no idea what this was from - of course blaming it on the fact that they were already there before they started the work), the truck had a bit of misalignment - although it worked fine, it was a little off (and still is to this day). THEN, the finale, to add insult on top of all of the rest of the ~4-6 weeks that this took, when I picked the car up, by the time I got there (remember, two hour drive), it was late in the evening, and they were closing... They managed to poke a hole in my driver's side seat (I know EXACTLY what this was from - Christian specifically, but probably more of their staff, walk around with grease pencils in their back pockets, tip UP), and when I pointed this out, Christian blamed it on my husband (who got in the car for 30 seconds to move it and was wearing SOFT sweatpants with NO pockets on the back or any type of grommet or anything else. So that turned into another argument, and they finally agreed to replace the seat (still issues with this to this day as well), which resulted in... you guessed it... ANOTHER WASTED TRIP. I finally got my car back and just took it and left it alone because I was SO TIRED of dealing with these people and their shenanigans, it was RIDICULOUS! DO. NOT. RECOMMEND!!!!! I cannot express this enough!!!!! DO NOT TAKE YOUR CAR HERE FOR REPAIRS! If I could give ZERO stars, I WOULD!

After being involved in an unfortunate incident, of someone else's making, I found myself in need…read moreof a quality auto body repair facility. After reviewing Yelp, I decided on Pacific Custom, to assist me with my vehicle, as I felt the repairs would be done correctly. Gerry and the entire team here, kept me informed during the process and assisted me, above & beyond, with my Insurance Co., who ended up Totaling my vehicle based on the age and extent of the damage. So, even though I did not get to experience their expertise to the conclusion of repair, I felt very well taken care of, and wouldn't hesitate to use or recommend them!!

I'd highly recommend pacific custom paint & body. They offer extremely fair prices, outstanding…read morecustomer service and go above and beyond. I had an extra scratch that I didn't even point out to them, they buffed it out completely. Don't look anywhere else for your body work and paint needs

I had the not so pleasure of having to use this place. Now before you say what? didn't you give…read morethis place five stars?! What i mean is, the only reason I came about this place was because of a MVA accident which of course nobody wants. But I will have to say if you're going to have to go somewhere, this is the place you want to be. From the first call when you schedule your unfortunate appointment - to the moment they hand you back your keys to drive away - the comforting jester of the employees make you feel like you chose the right place.

Run, do not walk, to this shop. My less than a year old vehicle got hit and needed repair. After…read morereceiving an initial appraisal from the guy who hit me's sketchy insurance company, I could not get them to further communicate with me to save my life. Their first and second offers were far lower than ABW's estimate, and I was a wreck about proceeding with a repair without them agreeing to the correct figure in advance. I felt very hopeless and was sure I was going to get screwed over somehow. Not only did ABW flawlessly fix my car, they handled everything with the other insurance company behind the scenes and I walked out the door without lifting a finger. I was shocked and deeply grateful. They made what I was turning into a very stressful situation easy. As I was leaving I told them I hope I never see them again, but truly I am so grateful I know what to do now if I ever have a problem in the future. Go see these guys, they are the best of the best and you will not regret it.

This is the best bodyshop I have ever found, SERIOUSLY best service ever. They are the most…read morefriendly, hardworking group. I told my mom to bring her car here in the future (from Dallas). They fixed everything on my car for the BEST price and returned a NEW car to me! I've never had a better experience. I will post after pics

I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.