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    Austins' Collision & Custom Body Works

    4.6 (62 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 week ago

    Services - Austins' Collision & Custom Body Works

    Bumper repair

    Dent removal

    Auto frame testing

    2 More Services

    Auto steering and suspension repair

    Rear-end damage

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    Recommended Reviews - Austins' Collision & Custom Body Works

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    Pricing for my repairs
    Samantha M.

    Stop what you're doing and go here! Saw another review mentioning exorbitant paint prices, but here is my receipt from paint work on two areas of my Stop what you're doing and go here! Saw another review mentioning exorbitant paint prices, but here is my receipt from paint work on two areas of my car. Not $8000 for sure! They also charge less in labor than other shops. Was so so happy with their work, flexibility, and speed with finishing jobs.

    Had a great experience here! My girlfriend and I went to a few places in town for a quote on fixing the front bumper after someone backed into us. From the start we had a very thorough inspection and quote with the best price in town. Dropped our car off and got it back in 4 days completely fixed, washed, and detailed! Wayne went above and beyond. Would definitely recommend!

    Dent and scratches

    Excellent job! My service was handled by Patrick and he did a fantastic job you can't tell there was even a dent in the first place. They worked right off my insurance estimate, and even fixed a loose bumper on the other side of my car for free! Highly recommend this shop.

    BEFORE - my poor truck!
    Lindsay D.

    I cannot sing enough praises for Austins Collision & Custom Body Works. My experience was absolutely phenomenal. Excellent customer service and quality work are at the heart of this establishment. For starters, my husband hit a rat with hooves in my Tacoma and after searching Yelp I had 3 body shops picked out and planned on getting quotes from all 3, like a prudent consumer should. Austins was my second shop and after a thorough assessment from Wayne I knew that there was no need to look any further. Wayne (shop foreman) spent about 10-15 minutes scoping out the damage and actually found additional damage that the 1st shop missed (FYI - if you're interested, my negative review of that shop is listed in my reviews). In addition, Wayne physically touched my truck and was able to assess that a little plastic piece under my head light was still useable and not in need of repair (also missed by first shop), which helped to save money. Austins coordinated with my insurance company and kept me updated along the way. Suprisingly, it was an extensive amount of damage, but was completed rather quickly. After a week I had my truck back, looking like she just rolled off the showroom floor. The paint was pristine and the damage unrecognizable. Not to mention, they washed my truck and the interior of the cab was kept super clean! (Don't you hate it when you have work done and you find grease and dirt on the steering wheel or on the door handle?!) Lastly, one of the clips for a small piece that was repaired broke a couple of weeks later and since their work has a lifetime warranty, Austins replaced the piece for me in a timely fashion. These guys stand by their work! The customer service I experienced at Austins Collision was amazing. I can't say enough good things about Rodney and Wayne. They are two of the nicest, genuine guys and very knowledgeable about body work. If I ever need any work in the future, I feel confident knowing that they'll get the job done right! Thanks, Rodney & Wayne!!! You guys are THE best!!! :)

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    Page 1 of 2

    Ask the Community - Austins' Collision & Custom Body Works

    Review Highlights - Austins' Collision & Custom Body Works

    In less than 10 min, Wayne had the info in their system and found the right replacement part to order.

    Mentioned in 30 reviews

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    Alfredo Collision Repair - Collision Repair Shop.

    Alfredo Collision Repair

    (134 reviews)

    Southeast Austin

    I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.

    Got back to me quickly with pricing. Great customer service. Responsive. Although I did not use…read morethis company they had a fair quote and good response time.

    Capital City Collision - Before  Severe rear quarter damage.
After  Factory-fresh shine and flawless lines.

Call us today for your free estimate!

    Capital City Collision

    (265 reviews)

    78704 (South Austin)

    Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

    Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

    Austins' Collision & Custom Body Works - bodyshops - Updated May 2026

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