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    Austin Body Works Kyle

    5.0 (16 reviews)
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    Services - Austin Body Works Kyle

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

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    Recommended Reviews - Austin Body Works Kyle

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    Damaged driver side lights and bumper
    Brenda K.

    I unfortunately got hit and had damage on my fender and front lights on my Soul Red CX-5. I first went to Austin Body Works in Austin but it is so popular that the earliest date they could get me in was 3 months out. They suggested I go to their Kyle location which had an earlier appointment date. From the beginning, Carey and Chris were so welcoming and Chris gave me so much guidance about the whole insurance and repair process because I had never done this before. Carey is soo sweet. She made me feel like a relative was taking care of me. They had my car out in less than 3 weeks which was great because I had heard about the supply chain issues and expected it to be in there for months. They also used OEM parts and you can't even tell anything happened to my car. Thanks Carey and Chris!

    Dent

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    4 months ago

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    Ask the Community - Austin Body Works Kyle

    Review Highlights - Austin Body Works Kyle

    Carey and Ryan truly set the bar high, and it was honestly refreshing to experience such great service from start to finish.

    Mentioned in 8 reviews

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    Caliber Collision - Things from Trunk and Front Thrown all over car

    Caliber Collision

    (26 reviews)

    I was rear ended on a Sunday, took car in on Tuesday morning to Caliber Collision, called…read moreEnterprise to come pick me up. Sent me text messages with updates with estimated completion date, and notified me my vehicle will be ready the next day. And estimated time for pick up. They did and awesome job making my vehicle look like new. Under 4 days from start to finish. Thank you and great job to Fernando and your team! Quick and professional job.

    Totally disappointed with the lack of service! This place has bo integrity. They all smile and reel…read moreyou in to make you feel special. We were told, " If you have Geico( advised by Melanie and another worker) that it's priority, because GEICO pays in full and in a timely manner versus other insurances that pay as you go pay for a couple of things and then they have to wait for a check to continue repair services on the vehicle which could prolong the time that your vehicle is in the shop". Tentatively we were told the vehicle would be ready around April 3 then after a week or so we were advised that they were trying to get the vehicle out by March 30. We got a call on the 30th indicating the vehicle was ready. Melanie advised that it was in the month and vehicles needed to go home and that the rental car needed to be back by 4/1 therefore, I went there and picked up the vehicle, unable to look at the vehicle due to me just having a procedure the day before drove the vehicle 4.6 miles home parked in the garage until my husband came home . My husband then looked at the vehicle immediately and advised that the bumper was falling apart. There was still some scratches and some rubber pieces in the trunk that were coming apart and not fixed. We then immediately called the caliber collision place and they were closed. I contacted their customer service opened up a ticket number and was advised that I will be called the next morning by 7:30 AM however, wake up next day don't receive a call. I contacted caliber collision and spoke to Mariah who advised that the manager was out of office as well as Melanie. Long story should we take the vehicle today Friday and met manager Jason Klein. He walks out to the vehicle and his first statement was "wow" and that it was a used aftermarket bumper. He indicated he would call insurance on Monday and order parts and get us back in on Monday! However , that was not acceptable as we were told Thursday by our insurance that they would have a rental ready for us today and take the car back in. The manager then told us " We had been driving the vehicle like that for two days , so a couple more days of driving it should not be of any harm to the vehicle" !!! What??? Excuse me that is totally inappropriate and unacceptable as the car has been in the garage since I had driven it home! I advised him to check the mileage on the vehicle when you checked it out versus when I brought it back today!! I advise ANY and everyone to go elsewhere!! This place is full of it and lacks integrity and will NOT REPAIR YOUR VEHICLE ! If they will treat us like this and do these type of repairs or lack there of, then what else is not visible that we cannot see and what else have they not fixed that's underneath that they received $8,000 for!! The quality of work was lackluster and a total miss!! We had to take our vehicle back, go through the rental process again and be without our vehicle!!! The communication with several of the employees there including the manager was also lackluster/lack there of and condescending!! Lastly they left the inside with hand prints all over it, all of the stuff from the trunk all over the vehicle and white stuff all over the seats! We don't keep our vehicle like that!! It's disgusting and disappointing! I don't trust this place to put air in a bicycle tire let alone fix a vehicle! Please take your VEHICLE ELSEWHERE!! I Do NOT recommend this place! Avoid it at all cost or even if it's free! KEEP SCROLLING FOR A SHOP WITH Etiquette , integrity, quality and customer service!!! No, Manager should also tell you that you can wait across the street on a bench while you're waiting for your rental car to come pick you up!!! Don't walk, but RUN AWAY FROM THIS place!! Do NOT bring your vehicle, motorcycle, nor bicycle to this place!!!!

    Austin Body Works Kyle - bodyshops - Updated May 2026

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