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Falcon Collision Repair

4.5 (60 reviews)
Closed 8:00 am - 12:30 pm, 1:30 PM - 5:00 PM

Services - Falcon Collision Repair

Bumper repair

Collision repair

Auto customization

14 More Services

Dent removal

Auto exterior customization

Auto frame straightening

Auto frame testing

Paint and scratches

Vehicle painting

Auto repairs

Auto HVAC repair

Auto windows and mirrors repair

Rust damage repair

Rear-end damage

Auto window repair

Auto window replacement

Auto windshield replacement

Falcon Collision Repair Photos

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Recommended Reviews - Falcon Collision Repair

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The rear end collision repair does not match even close
Gloria R.

I normally do not leave negative reviews, but after trying to handle this professionally, I feel it is important to share my experience with Falcon Collision Repair. After receiving my vehicle back, I was unhappy with the paint finish, color match, and overall quality of the repair work. To make sure I was being fair and reasonable, I had the vehicle inspected by two separate independent body shops for a second and third opinion regarding the paint quality and whether the finish was close to OEM standards. Unfortunately, both shops advised me that the color match was noticeably off and that the paint materials used appeared to be lower quality than expected for a professional collision repair. That confirmation raised even more concern for me regarding the overall workmanship and repair standards. Looking back, I also realized the facility appeared to focus heavily on larger commercial and fleet vehicles rather than higher quality private vehicle refinishing. The condition and organization of the yard personally gave me concerns about the level of detail and care being applied to customer vehicles. I understand every repair situation can have challenges, and I tried to remain patient and respectful throughout the process. However, based on the final result and the independent opinions I received afterward, I cannot honestly say I was satisfied with the quality of work performed on my vehicle. I hope this review encourages improvements in quality control, communication, and overall customer satisfaction moving forward.

This was used item they replaced instead of OEM brand new
Sam A.

Only If I wasn't deployed at the time when my wife utilized this repair shop. They completely scammed her by not replacing everything with OEM parts. They took advantage of a lady, knowing that she doesn't know any difference. I tried requesting them To fix this . But in their release this claimer, it makes you agree that you're completely satisfied and that you won't go back for anything else.. Please be careful and read the fine print as these people are kind of scamming people on the ability to make things right. Even court wouldn't be able to assist you with their signed document. Me and my wife are now stuck with a vehicle with aftermarket parts that don't fit Properly. This is other than the fact that she had to come out of pocket for rental vehicle vehicles since they never completed the car on time. My wife, even mentioned to me that she tried to reach out by stopping by the facility to point out the defects in their job in person. Herson decided To offer to make it up to her by taking her out on a date. When my wife stated that she was offended. He stated that it would be a friendly lunch to discuss the matter about there policy disclaimer. This is very unprofessional. We will never be going back to this family business again..

Paint bubble

DO NOT take your vehicles here. Only go if you want your PAINT to look like a BAD WRAP. They even will give you a "warranty" for either 3 or 5 years, but yet won't cover anything. Far beyond disappointed with this paint job that is peeling, cracking and falling off less then 1 year after being painted at Falcon collision. This place is a joke.

FRONT BUMPER

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2 months ago

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Emerson D.

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Emerson D.

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8 months ago

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7 months ago

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Emerson D.

Thank you, Rich, for your kind words!

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4 years ago

Super helpful and transparent with the entire process. Very friendly and kind team, would definitely recommend if you need any car repairs!

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8 years ago

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16 years ago

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13 years ago

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13 years ago

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Ask the Community - Falcon Collision Repair

Review Highlights - Falcon Collision Repair

Herson, the owner, was not only VERY reasonable with his price but also really customer-service oriented.

Mentioned in 35 reviews

Read more highlights

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G&C Auto Body

G&C Auto Body

(41 reviews)

I got rear ended two times in 6 months and we took both vehicles to this shop for estimates on…read morerepairs and both times they were ultimately deemed losses. The first time I understood, the car was old. I had no problems with the service and returned to them again for my next car. I had issues with the service from the very beginning, some of which were also due to lack of coordination with insurance companies, but overall I did not like the shop's handling of it. Insurance sent over a request for a work order, but then erroneously cancelled it. I called to set up an appointment to bring in my car and G&C told me they could see the work order but it was cancelled. I set the appointment date and contacted the insurance to say the autobody shop thought this work order was cancelled. Insurance guy texts me back that it is uncancelled and then set me up with a rental car to start the same day as the appointment. Well, I went to the appointment a week later and g&c said the order had never been uncancelled. This ultimately is the insurance's fault I guess, but some sort of failure of communication between all parties took place, and I wasted my time bringing in a car to an appointment where they didn't have permission to evaluate it it. I left and got things straightened out-- brought my car back 2 days later, not a big deal, and the insurance approved the repair estimates. Then g&c increased their repair estimates, but it was still covered. Next g&c had to get a part for my car which took time. Then that part came damaged/not up to par. Great, thanks for looking out for me. They had to order another new part, which took like ten days to arrive, while my car is just sitting there and I'm still in a rental. Finally it came in and then they started to actually work on my car and suddenly they told the insurance my car was a total loss. This turned into a big ordeal where that insurance company had to tap out and we had to change to our insurance policy covering the claim, but during that whole process NO ONE from the autobody shop bothered to call me or reply to my texts for nearly two weeks. I specifically texted them for updates/explanations and was not responded to for days and days and then I had to call THEM for them to explain to me it wasn't just the cost of repairs that increased, my car was irreparable. This car was only a few years old and had 12k miles on it. I don't know what happened to it after, but I imagine it still had life to it, since it was still perfectly drivable. I don't know cars, but it probably sold well as a salvage car. Sus. Anyway, this shop kept my car for a MONTH AND A HALF, didn't communicate with me for the last two weeks, got paid to store the car while doing nothing most of that time, and wasted my time by not accurately accessing the damage. I am not someone who normally would write a negative review, but looking back I really am dissatisfied with my experience with this business and God forbid anything happens to my new car, I will not be returning here again.

Unacceptable service. Fixed the dent, but chipped paint to metal and gouged trim…read more The Good: ​Service was cordial initially. ​Timeline was met for the original dent repair. ​The Bad: ​New Damage: My Model 3 came back with new damage to the paint and window liner that was not there before. ​Suspicious Behavior: At pickup, the car was parked so close to a chain-link fence I couldn't check the driver's side. ​Zero Accountability: I have photos from drop-off proving the damage wasn't there. I showed them this proof. They ignored my calls for a week, and eventually said they would not help other than applying touch-up paint. ​I cannot recommend a shop that damages a customer's vehicle and then refuses to make it right despite photographic evidence. Avoid.

AW Collision of Concord - Back on the road

AW Collision of Concord

(216 reviews)

Was referred by Concord Honda for a minor dent/scratch on 2025 Honda CRV AWD Hybrid with Urban Grey…read morePearl paint. Made an appointment for an estimate same day. When I arrived was expecting a $500 cost, but estimator Joel fixed it for FREE/NO CHARGE. I went to two (2) other Auto body shops and tried to get Yelp estimates. Everyone quoted me $400 and $500 to fix the dent/scratch AW Collision is hands down BEST automotive shop I ever visited and had car worked on.

After getting into an accident, I was very frustrated and unsure of how the repair process would…read morepan out. I contacted Aw Collision and was helped by Joel. When I arrived for my drop off inspection Joel was very reassuring and went over the process of repair and exactly what had to be done. Joel took the time to address my concerns and questions and didn't hesitate to further break things down. I was given a ride to the car rental store from AW. Throughout the repair process Joel was very responsive and kept me well informed and even included some photos of the process. There were a few supplemental additions to the claim and Joel kept me in the loop the entire time. Joel called me once the repairs were complete and let me know that everything looks fantastic. Upon arrival Joel took the time to walk around the car with me and highlight the areas of repair and wanted to make sure everything was satisfactory. The quality of the repairs was impressive to say the least, incredible attention to detail all the way from color matching and blending down to reapplying decals and emblems. I can be very specific with my truck and not once did I feel like I was an inconvenience to Joel or anyone at AW collision. Thank you guys for all of your help and exceptional repairs. I hope I don't have to see them again for an accident but I know I'm in great hands if I do.

Falcon Collision Repair - bodyshops - Updated May 2026

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