This company is very untruthful, beware of their location in fox hills, they lied to me 3 times about a refund. Be careful and understand very clearly that if you become a member that it is very costly ,And it's poorly explained. Also very deceitful. I would not recommend this store to anyone. I have not been to the location in torrance.Ca but I don't plan to patronize this business at all. You're better off purchasing active wear With Amazon much cheaper & refunds are simple if you must return items. Poor business at fabletics:( don't waste your money. read more

Came to this location with a friend over the Christmas break. He was happy with what he checked off his shopping list. The service was really good, thanks Jenny. If you like high-end workout clothes, this is your spot. read more

Customer service was great! Prices were great! Sorry the company closed down in Del Amo.

website suck! trying to check out is a night mare. pages glitches constantly. items sell out before you have a chance to make a purchase because the website always down. clothes quality is great but website is horrible. I try for hours and hours. Wait until midnight and still it's an issue. i'm going to old navy i'm tired of their tech issues. read more

Fabletics as a company SUCKS!!! DO NOT SIGN UP FOR FABLETICS ONLINE SERVICES AS FABLETICS IS RIPPING CONSUMERS OFF!!! Fabletics is currently being sued as in a class action lawsuit for their crooked business practices as in Fabletics RIPPING CONSUMERS OFF!!! Fabletics is facing a class action lawsuit alleging Fabletics deceptive practices related to Fabletics VIP membership program. The lawsuit claims Fabletics overstates the value of the Fabletics membership, Fabletics violates California law by allowing Fabletics credits to expire after a year, and Fabletics renews memberships without express consent. Specifically, the plaintiffs argue that the Fabletics promotional credits offered with the Fabletics membership are deceptive because most items Fabletics offered for purchase do not exceed the cost of the Fabletics membership fee itself. read more

This review is for an online pickup. One guy was helping a customer checkout, and another worker came up to me asking if I had a question. I told her I was there for an order pickup. She just checked my ID and printed the receipt, and I was on my way. It took less than 2 minutes total. Very efficient and worth it since my therma leggings were only $5 (after their birthday sale and a $25 credit for a late delivery). Would recommend for pickup. I didn't try anything on or look around, but it looked clean and organized from where I was standing. read more

Fabletics - Sports Wear Near Me - Torrance, California

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Tino is the man! My online order never shipped, so I contacted online customer support. Weirdly enough, Rose, the online customer support, told me they cannot do anything about it and to contact the brick and mortar store to solve the issue... Tino quickly resolved my problem within minutes. On another note, the quality of their joggers are great. highly recommend read more

This Yelp review is addressed to Fabletics.in general. I am a very active 70 year old and can afford your products. There don't seen to be any tops that go to the waist and no one wants to see a 50 year old and up female in a shortie top. We women are older but we still matter. Does this brand just cater to younger women. Frustrating since i can buy leggings but no matching tops! read more

I came in to this store to try on certain clothes, since I've never bought anything from Fabletics before. The staff were very nice and helpful. I liked the large and nice changing rooms. read more

Fabletics - Sports Wear Near Me - Torrance, California

Outstanding Customer Service never fails. I always enjoy coming here. From the time I enter to my purchase everyone is always so nice & helpful. Good Job Ladies! read more

Fabletics - Sports Wear Near Me - Torrance, California

Really the most terrible customer service of any business I've bought anything from ever. The stores are constantly out of the most popular sizes, and the shipping is a total joke. I could have had my order delivered from Mars via any other retail / online store and the product would have arrived sooner. Calling to complain is all smiles and sweetness but utterly useless placebo. Honestly I just can't express how worthless the whole experience with Fableta has been for me. Do yourself a favor and go to Athleta or Lulu Lemon and forever ignore this store. read more

I absolutely love going into the store. Every time I go in I find a several items I love. Make sure if it's your first time and you sign up get as much as you can it's the best saving offer and you get a whole new wardrobe. I will say I prefer going in rather than the website sometimes. They also offer sometimes while outfits for your monthly price. But I've only gotten them while shopping in person, got to see if I can do it online also. Quality of clothing is excellent. And to skip a month or two is pretty easy too. Been a member for about 5 months and have been extremely happy. I always get compliments on the various outfits. read more

Love the fabric and the style. The customer service is awesome. The store is a superb, clean, and professional setting.

Kailey Conlon!!! I've gone into the Torrance location many times but never could find the help I needed . I've been on the fence about joining and Purchasing for almost a year. Last week I went in and Kailey rocked it!!! She was knowledgeable understanding outgoing and I had such a fun time with her! She is professional and she was dressed super cute!!! She inspired me to shake my wardrobe up! I'm the same leggings now that she was wearing!!!! I became a member and bought everything from her suggestions. She's a huge assist to this company!!! I can't wait to go in again next month and have her help me with my purchases. Thank you! read more

This rating is for the store, specifically. I will discuss online though at the conclusion. I walked in the store and there were masks and hand sanitizer upon entry. I was greeted by three of the ladies there, friendly and positive vibe. The store was clean and they practiced social distancing throughout my shopping experience. Natalie assisted me greatly with my exchange and the manager was helpful with my orders as they didn't have anything I ordered in stock. I was able to find a few things with the help of Jessica and Natalie. Now regarding the website ... that is a whole different story. Nothing is ever in stock even mins after it drops. They don't make enough sizes in general but I noticed this more when I tried to exchange my sizes. They really need a reserve on sizes for exchanges bc this is getting ridiculous. I ordered sets and now bc the bras didn't fit (all fit differently) I don't have anything that matches. Also like everyone said customer service is a JOKE. It is usually a man that doesn't answer your questions and or is not listening. The wait time on the phone was 2 hours (only reason I waited is bc I fell asleep lol). I loved the store but if they don't start making more sizes I will be canceling my membership. It doesn't make sense that everything is always sold out and never restocks (chances are SLIM). If I reviewed the overall company they are working on two stars. Which is unfortunate bc I love the leggings. read more

The product itself isn't fantastic and the quality you get for the price you pay is subpar. Whenever I do find something I like, I find out it comes with another item I don't like (or I pay individually and it's like $70 for a sweater). It's not functional activewear, and their sizing is is terrible if you're short. The waistbands don't come with drawstrings so either my waist is too loose or my thighs are too tight, or the pant is too long because I'm 5'2. Short inseams are rare to find in-store. Sadly, I'm stuck with a bunch of credits so I went into this location to see if I could find a few salvageable items so I can finally quit this terrible subscription. I didn't find anything but this store's saving grace is one of its employees, Jessica. Great customer service, very friendly, sweet, and helpful. I would have had a miserable experience if she didn't walk me through it. read more

I work out pretty much daily or at least find myself in workout clothes on a regular basis because they are cute and comfy. I have been to Fabletics website and have been impressed, but never purchased there because in order to get any kind of deal other than a sale item, you must be a VIP. I love clothes, but a monthly subscription just isn't my thing. However, I have been to this location a few times and the clothes are always so cute. I really like how the store is laid out, the variety of styles they care, and the sales associates that have always been helpful. I own about a dozen items from here. Some were purchased during a weekend in-store sale and others I paid full price for. My favorite items are the short black capri's that fall just below the knee and the sports bras with the cute criss-cross back that come in a variety of colors. Of all the items I purchased, I had 1 issue with a strap that was broken on an item I just bought and didn't try on. When I went to exchange it (tags still on), it was quick and easy. The reason I can't quite give this place 5 stars is because several of the pants I tried in various colors other than black were to see through when I bent over. Also, some of the cuts with the cutest patterns or colors just have the most awkward cut (usually very high waited) for someone on the shorter side at 5'3". All in all, I enjoy shopping here and will continue even if I can't always get the things that catch my eye most. read more

If I could rate lower than 1 star I would. The employees here have such a bad attitude when being asked a simple question. I approached one about an outfit and had her roll her eyes at me as she said no. The other one at the register talked up an entire family when she proceeded to go radio silent with my purchase. When she proceeded with the member credit she seemed bothered as if she was the one paying. These girls need a serious reality check and need to be trained on customer service at their age! read more

I ordered 2 pair of leggings on the promo. The size was inaccurate and I had to ship them back after waiting several weeks just to get them! Then I ordered the next size up to get what I needed. Somebody at Fabletics internally cancelled my re order!! I STILL DONT HAVE THE LEGGINS I PAID FOR AND ITS OVER 6 WEEKS LATER!!! NEVER ORDERING FROM FABLETICS AGAIN ONCE I STEAIGHTEN THIS OUT!!! read more

I've experienced the worst customer service and delivery service with this company! They are terrible! I placed an order over 14 days ago with a promise that I'd have it before Christmas. First the tracking info said I'd receive it on the 16th than the 19th and finally, the delivery date disappeared. Good luck getting help from their customer service team, I'm so sure they're located in the states! They give you the same BS answer! Simply the worst! read more

Poor service. Purchased shorts online and received incorrect item. The hassle of speaking to overseas customer support and waiting for return label + shipping time is one big headache. Avoid Online purchase unless you enjoy spending your free time returning items. read more

I am a super satisfied VIP member of Fabletics.com. The workout clothes are incredible. Comfortable, cute and reasonable. Not sure why I would need to pay 4times as much at the other stores when fabletics quality, comfort and style is spot on. Occasionally I come to the store to manage my returns or exchanges. The employees are so Incredibly patient with me. They use their tiny little Computers to determine the mess I've made of my return and then explain it to me. read more

DENISE is AMAZING. She helped me resolve an issue in a timely and professional manner when I was unable to get what I needed from online support. A++++++ customer service. I will be shopping here again, thanks to Denise!! read more

This company has horrible customer service. I ordered a gift certificate for my sister, to be received on her birthday. She never received it. The next day, I called customer support. Call was disconnected. 2nd attempt: Your call could not be completed 3rd attempt: I got shuffled to gift card department Gift Card Department: We don't handle gift cards. You need to call the main company. 4th attempt: They finally agreed to re-send the email to my sister and a confirmation email to me. INSTEAD, they sent a very unceremonial email to me with the gift code number, with my sister copied on it. The gift card message I had written was no longer there. 5th attempt to call customer service: They cannot understand what my issue is and just keep saying, "yes, maam we will help your sister get an account set up." or "Yes, we will help you cancel your membership." read more

A SCAM. If you like wasting your time and being disappointed, then this is the company for you! After falling for their 2 for $24 promotion on T.V., I ended up with two, extremely small and scratchy leggings in lack luster packing. After forcing myself into them I quickly realized that this brand was NOT IT. So, I returned both of them. I got my refund and it was done... SO I THOUGHT... Fast-forward to today at 2am, my google mail notification went off & woke me mid-sleep just to find a charge of $49.95! For absolutely NOTHING!!! PLEASE BEWARE!! I contacted their "LIVE AGENT" & they had the nerve to END the conversation instead of being of any help, which meant that I had to spend MY SUNDAY morning on the phone in order to get MY OWN MONEY back into MY account!! OFFENDED THAT THEY WOULD TAKE MONEY AWAY FROM CITIZENS (without their knowledge!) DURING A GLOBAL PANDEMIC WHEN UNEMPLOYMENT IS AT ITS HIGHEST! Disgusting and unacceptable. Also, HOW does their twitter have 30k followers and ONLY 30 likes on their post!!! LMAOOOOO SO FAKEEEEE. PLEASE GO OUT OF BUSINESS SOON!! read more

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EVERY time I try to use my credits (that I paid for), the order goes through but then I get an email that Fabletics has cancelled the order, and they claim that my 'bank declined the transaction'. I've called my bank every time this has happened (because there's no way it should ever happen), and they said every time that it was false and canceled by the merchant. So basically Fabletics doesn't want you to get what you paid for. They're perfectly fine taking your money consistently every month (and they just announced they are raising their prices) but then when you want to use your credits, it's a no go. Also they charge an import tax, which is laughable. In addition, they constantly advertise things that they don't carry, or promotions that are no longer available just to get you to their website. I can't believe any celebrity would associate their name or brand with this company, or that they haven't been shut down. They won't just give you your money back. If you cancel your subscription, you lose all your money. They encourage people to contact them via email or social media but then never respond. I was also told by one of their associates that they don't monitor their email or social media accounts. read more

I'm a VIP member with Fabletics & have highly enjoyed their products. I won't knock that this store has variety compared to the SoHo location in NYC. But as soon as I walked into this Torrance location I had the worst customer experience. I was not assisted on the floor or the fitting room. I was with a friend who thankfully was helped. Definitely a disappointing shopping experience and have zero plans of going back. read more

NEVER subscriber their membership. The policy is very tricky and it charge you $54/month if you forgot to cancel. This brand is trying to copy Lulu without good quality. You can find better sports cloth from other stores. read more

They are completely unhelpful, you literally have to almost provide a blood sample for simple transactions, the employees act like they are better than the shoppers refusing to help on something that is really as simple as an even exchange. These clothes are expensive enough to have to jump through hoops for them to accommodate a simple request. read more

So they said they will charge you if you don't take action and log on to skip the month or pick something. HOWEVER I could not log on to my acct to even check the progress of my order. Calendar wise I ordered on March 27th and I hadn't received my shipment when suddenly on April 12th I was charged again the $49.99 so quick to charge me but I didn't even get the clothes till after the fact. Very shady not good business practice and you can keep my money I'm sure this business won't survive. Bye!!! read more

FIVE STARS!!!! Great set of workout clothes. I love the selection. I prefer going to this store rather than ordering online. The Del Amo store is very clean and organized. They have specials that are also exclusive in-store so that's a plus!! If they don't have what you want in stock, they'll order it for you online. I highly recommend to check this store out!! Keep up the awesome customer service!!! read more

beware of their $49.95 charge! i went on the live chat to cancel a vip membership in june. i purchased some items in august thinking i was signed in as a "guest" not a "vip member" and the next month i got charged $49.95 for the vip membership fee. spoke to a representative and got hung up on. called back and matt was very helpful in cancelling my membership & refunding my money. this is one of those companies that will get you with the "terms & conditions" so if you plan to be with this company prepare yourself to read thoroughly to avoid any confusion! i wll no longer be purchasing from fabletics due to horrible costumer service! rather put my money elsewhere in a company that handles situations better! read more

I was told I have to wait 4 to 6 weeks for a refund. Kailey C was the only good thing about my experience but I can't wait to cancel my membership. Florentino L. really needs some more training and to be taught communication. After Kailey helped me I came back and tried to return some leggings that did not fit correctly. Florentino helped me and said he would return them as store credit and use that credit for the exchange. When I came back and returned the new leggings again because they did not fit the way I was expecting, I was helped by Florentino again and was told I would not be able to get a refund because they were bought with store credit. How was I supposed to know this if nobody told me this would happen? In attempt to use the store credit my boyfriend tried to purchase two items for their 2 for $24 deal and after he set up an account with them, then Florentino decides to let us know we can't use my store credit... though I made it clear from the beginning that we intended to use the store credit to purchase them. So I decided to call customer service, they did not want to refund the money to my card but apparently the best they could do is send me a check within 4 to 6 business weeks. Insane. read more

The store itself was nice. The people there were very helpful. My review is more for Fabletics in general, but I put it under this store because this is where I signed up for the VIP membership. The quality of their pants are not up to par. They are cheaply made. The tag from their pants actually made a hole in the crotch area and caused the pants that I purchased to have a tear even before wearing them. They gladly exchanged them for me, since I thought to give it another go, but I was not happy with the pants. They were loose on the bottom instead of being a more fitted legging. And I was not happy with the quality. Their sports bras, however have been holding up and have really cute designs. This is where the downfall of my Fabletics experience began. I missed one "skip" during the previous month and knew that I would potentially forget to use the credits/money the following month. So there was a sale going on at the time, and I found some cute tops and sports bras that I was excited to add to my cart. I was trying to use the credit I accrued from forgetting to skip earlier that month. Come to find out at checkout, the $49.95 credit that was on my account could not be applied to sale items! I was not very pleased with that. If I have $49.95 charged on my card that I paid for, shouldn't I be able to buy whatever I want? So this is what led me to cancel my membership. Another reason for my below average rating is because of the service I received upon calling their Customer Service department. The person that I spoke to on June 29 @ 1:05pm informed me that she would help me cancel my VIP membership. I was worried because it was the 29th and July was approaching around the corner. I made sure to ask her if my membership is definitely cancelled because the first week of the month was near and I didn't want to be charged for forgetting to "skip" (even though my membership at that point should've been cancelled.) She assured me that it was cancelled. Come to find out today, July 10th as I reviewed my checking account, that $49.95 was charged on my account. I am not happy. So, I just spoke with Ann today, who is assuring me that my membership is cancelled. So hopefully, I'm not in the same situation again, next month, trying to dispute a charge that should not even be there. I know you can do it Fabletics! read more

I ordered an outfit from here, top and workout leggings. I did NOT sign up for VIP, which is 49.95 monthly just FYI. My bank had notified me that "fabletics" had been charging me 49.95 every month for the past few months. I had talked to a customer service person and they said their system AUTOMATICALLY TAGGED ME TO SIGN UP FOR VIP MONTHLY SUBSCRIPTIONS. How is that legal or fair???? Canceled my membership, they refused to give me my refund. Be carefully when buying from them. read more

I came into this store for the first time after hearing good things about the quality of fabric. I walked out a member and purchased several different outfits! The customer service we received from Shira was superb!! She was so helpful & patient! She never once made me feel as if I was a bother or annoying. She answered all my questions & treated me and my daughter with utmost respect!! We also saved tons of money!!!!!! Yay!!! Thank you Shira!! You are the best & I definitely will be seeing you again!!!! read more

The customer service I received was beyond anything I have ever encountered in retail. Everyone was extremely friendly and personable. I immediately felt like family. I did sign up for a membership to take advantage of the discounts, which I HIGHLY recommend. All you have to do is remember to go online, log in and skip the month to avoid being charged the monthly fee, which was explained to me when I signed up. Don't really see how people get that confused as it's really not complicated at all. Skip the month and you're still a VIP member! Half of my wardrobe is now from Fabletics. Consider me a lifelong customer. read more

Fabletics - Sports Wear Near Me - Torrance, California

OMG, this is a scam website! Don't ever buy anything from this website! This is totally crab, I ordered some stuff on Jan 2018, and it takes over 3weeks, I didn't receive anything, and I called ask for return my money back, they said they gonna send me a check and it takes 8-12weeks, after 8 weeks, there's coming coming in, I called again, they told me it will be here before April 13th, and now is April 27th I still got nothing, I called again, they told me oh, it might takes 8-12 weeks again, so I waited over 4month there's nothing coming in, and they told me I have to wait for another 4 month, I ask for return to my original purchased card they said no can do! Wow, so I purchased something wanna return I need to wait for a year? Perfect! read more

The worst customer service ever...I walk in the store because I was interested in this product..and no one acknowledges you...you have a couple of snobby white brods doing nothing...but they sure can't ask if you need help..there in the wrong job..so for that reason I will look elsewhere.. just a piece of advice go get trained in customer service read more

Love my outfit, ThankYou. For the lovely lady for my special day. Grab two pair outfit, for me and my sister in law. The service was fantastic, I was help. Love their iPad, they ask your name and membership, while you changing you will see your outfit design display. FittingRoom, fashionable. It's an hour far from me. read more