Roto-Rooter provided great, friendly, and confidence-inspiring service…read more We came home to a messy sewer backup in the house we'd just bought here in Grand Rapids. It was a Friday night in the middle of a huge snowstorm and deep freeze, and yet Roto-Rooter was able to send their plumber Josh close to midnight--despite subzero temperatures and terrible road conditions. The cost for snaking and scoping our line after hours was $360--pretty reasonable, when other places had quoted $500 or more. (Credit cards are accepted.) Josh was a consummate professional, and very personable and friendly to boot. He snaked and scoped our line, cleared out the problem, and identified several plumbing problems to correct--including a small gas leak we hadn't noticed. When I call service professionals, I always worry they'll be working in a way I don't understand, not explaining what they're doing, or treating their work like a trade secret. In comparison, Josh was empathetic and explained and demonstrated what he was doing. This put our worried minds at ease. I admit I was a bit skeptical of calling a nationwide chain, but that fear proved unfounded. This particular Roto-Rooter location on Jonquil is a full-service plumbing business (d/b/a Buck Creek Plumbing) with Master Plumbers and can handle a full range of plumbing work, not just drain cleaning. In the end, Roto-Rooter treated us people to be helped, and not just a problem to be solved. We would definitely call Roto-Rooter for plumbing needs in the future.

I am very disappointed with my experience with Roto-Rooter. We had a sewage backup in our basement,…read moreand when the technician arrived, we were not given a clear written estimate. Instead, our insurance information was reviewed and we were told we would be covered and not to worry about costs. After the work was completed, we received a bill for approximately $5,400 that included charges that were not clearly explained at the time of service. Because we had concerns about the quality of the cleanup, we hired Complete Cleaning and Restoration for a second opinion. They found that sewage contamination was still present and classified it as Category 3 black water, meaning the area had not been properly remediated. We then had to pay an additional $2,400 for proper cleanup and restoration. Complete Cleaning and Restoration was transparent, professional, and charged exactly as quoted. Based on our experience, I would not recommend Roto-Rooter.

Called for an emergency service. The gal said someone would be calling me back. Never got a call…read moreback from the on call technician. Super disappointed

If I could give a negative review I would. Did not clear my drain. They didn't want to continue…read moreuntil it was clear giving me a bunch of garbage about it resisting. Not even 2 weeks and a small problem became a basement with inches of standing water. Called back and they told me old pipes don't get any kind of warranty and I would need to pay again. A company that doesn't stand behind their work is not worth giving your hard-earned money

Replaced water heater. Very fair and honest price. Completed the job thoroughly and in a timely…read moremanner. Will definitely recommend for future jobs.

Our recent Ferrer experience was absolutely 5 Star and A+. There are not enough adjectives to heap…read moreupon Anthony and Elijah for their work. Everything that you want we found in Ferrer. Anthony and his co- workers were: personable, communicative, kind, relational, professional, and they worked with you... instead of dumbing you down with condescending "tech talk". Godwin came in for a quote and totally blew it. In our opinion if there was a time when "Godwin's Got it!" that time is long - long gone. We have had several bad experiences with them. The Godwin crew on our jobs were not professional, personable, reliable... the list goes on. In fact we STILL have NOT received a quote for our water heater as they promised, now 2 weeks out...? But Ferrer Plumbing did a fantastic job. Anthony in one quick call, made an appointment to see our situation, he was great. He knew what he was doing, and explained everything in a way that average people can understand. The solution was perfect. Great water heater, at a price that was honest, fair and worth every penny, Anthony and Elijah, treated our home and situation like it was their home, and we will definitely use Ferrer in the future, and we unreservedly recommend them to everyone, especially our friends and family. If you still believe that LOCAL business can deliver the BEST in product, service, installation and follow up... then call Anthony at Ferrer. They represent what is best in business: excellent work ethic, and amazing customer care.

What an amazing experience we've had with Grapids! From start to finish the process was wonderful…read more Todd came out within hours of calling to get a quote to upgrade our furnace and add AC to our home. Our furnace was over 20 years old functioning but a bit of a head scratcher. Additionally we needed to upgrade our electrical panel. Grapids was able to subcontract that for us too. Tyler and Eric came out the very next day (bright and early) and spent the day reconstruction our HVAC system. Prior to their arrival we decided to add a humidifier to the unit. The office was seemlessly able to add that to our work order. Todd swang back out to check in on the progress and make sure we were happy. Throughout the day several members of Grapid came through to bring supplies and check in. The stars of the show were definitely Tyler and Eric who worked until after 7pm to complete the HVAC job. They worked well together and I could overhear them as I graded papers upstairs. They treated each other with respect and humor. It was so refreshing to have work done in our home by such wonderful people. They even took the time to FaceTime with my husband who was at work to show the final product and answer all of his questions. Without hesitation I will recommend Grapids (specifically Todd, Tyler and Eric) to anyone! I came back to add we had quotes from three different companies and Grapid was under the others AND included upgrading our electrical panel with one of their subcontractors.

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

Nate was really helpful. He gave me two options to do The job. I'm very satisfied. If I ever need…read moreanother plumber I know who to call!

Cannot get the owner to respond to my concerns. The work they did on my water softener has caused a…read moremajor pressure drop in my house water system. My investigation would indicate they did not size the in pipe hookup correctly. I have sent them a detailed emailed containing all my concerns, issue and pictures. After a month I have heard nothing. I need to hire another plumber to fix this mess.

Efficient. Explained things well. Jesse was respectful and unassuming. Asked me several times…read moreduring appointment if I had any questions.

Called Service Professor today so they can snake my sewer drain. What I really need done is a…read moredescaling of the sewer pipe. I have that service scheduled with a provider who I have researched to be the best in the area. I had Service Professor scheduled to come and look at this same issue too. Now with full certainty of what the problem is decided to use another provider. These guys quoted me $20 to come snake my drain. I'm like, wtf are you talking about this is so cheap. I politely asked them to cancel my appointment for tomorrow and scheduled an immediate sewer unplug for $20. Landyn shows up. Nice enough guy. I explain to him that I intend to use someone else to do the descaling of my sewer drain and that I would pay more for the service he is providing today. Went to his truck and called someone. Came back to my house and said that he decided to decline the service. Dawg. I would have paid you $300 to do it. LOL why are you out here charging dirt prices for something? I was completely up front with my intentions. Told you the whole time what I wanted. I have someone coming to do the job for $300. Which is CHEAP. Idk what kind of business model you all have. Something like the show "Tires" on Netflix. Where the oil change is $5 and the only way you make money is by upselling. Meant what I said, the Landyn dude was a nice enough guy. Could brush up on his sales skills. Peace!!

They took care of several plumbing issues and upgrades. All work was done to our satisfaction in a…read moretimely manner. We will use them again!

Had a leak in the food disposal in the kitchen sink and left a message with called Cascade…read morePlumbing. They returned my call the next day and sent a plumber the same afternoon. Jon came and fixed the issue professionally. The only peeve was that though he completed the work within 30 minutes, i still got charged for an additional 15 minutes since he was in his vehicle writing up the invoice so had to pay additional $23 for the 15 minutes. The billing rate can add up quickly and expensively but the job got done properly.

We got stuck in the middle of a DIY. Pat swooped in and saved our sink. He was super polite, neat,…read moreand efficient. 10/10 would call again

From the owner: Provider of plumbing services. Service both residential,…read morecommercial customers.

Cassidy did a fantastic job getting the plumbing setup and installing our master bathroom double…read morevanity. I couldn't be happier with the quality of her work and would definitely recommend for any work outside the scope of your average homeowner.

Cassidy is a gem. She is prompt and a true professional. We had a leak in 1 of our pipes . She…read morewas able to remove the bad pipe, went a purchased the correct parts, and installed it promptly. She extended the outside faucet for us so when we attach the hose, we no longer have to remove a piece of the siding to use the faucet. We are extremely happy and excited that we now have someone we can call for future repairs/improvements that will do a great job and we can trust. It's so hard to find good help these days... today we received a huge blessing! She cleaned up everything and made the piping more easily accessible for us. Definitely a win win situation for us...she rocks!!! We highly recommend her!!!