I am very disappointed with my experience with Roto-Rooter. We had a sewage backup in our basement,…read moreand when the technician arrived, we were not given a clear written estimate. Instead, our insurance information was reviewed and we were told we would be covered and not to worry about costs. After the work was completed, we received a bill for approximately $5,400 that included charges that were not clearly explained at the time of service. Because we had concerns about the quality of the cleanup, we hired Complete Cleaning and Restoration for a second opinion. They found that sewage contamination was still present and classified it as Category 3 black water, meaning the area had not been properly remediated. We then had to pay an additional $2,400 for proper cleanup and restoration. Complete Cleaning and Restoration was transparent, professional, and charged exactly as quoted. Based on our experience, I would not recommend Roto-Rooter.

I want to preface by saying the technician was wonderful. Very nice and professional…read more I had two leaking sinks. Luckily, nothing major, just needed some tightening. Unluckily, it was a $500 charge to tighten two sinks. I called to ask for an itemized receipt to see how such a simple fix could cost $500. The only replacement part provided was a single nut. I was informed they're flat rate. I received a quote for some larger repairs, but I'm extremely hesitant to use them again after such an outrageous charge for a small fix.

10/10 service! I had complications with my home warranty and they were very patient while resolving…read morethe matter! left my sink clean and good as new

My kitchen sink was clogged, again. It does this every 1-2 years and the plumber puts a snake down…read moreto about the 20 foot mark and clears it. I called one plumber who couldn't come out that day. Mr. Rooter could send someone out the same day. I asked pricing on the phone and explained the situation in detail. They would not give me pricing until the tech assessed the problem. Two techs came and looked briefly, then estimated $395 for the simple repair. They kept promoting the 90 day warranty, which I did not care about. Apparently, there was a coupon, so they gave me $30 off. Later, I found a $75 dollar off coupon online. All in all, I should have rented a motorized snake for $30 from Home Depot and did the job myself. The service was prompt, adequate quality but way too expensive.

Replaced water heater. Very fair and honest price. Completed the job thoroughly and in a timely…read moremanner. Will definitely recommend for future jobs.

Our recent Ferrer experience was absolutely 5 Star and A+. There are not enough adjectives to heap…read moreupon Anthony and Elijah for their work. Everything that you want we found in Ferrer. Anthony and his co- workers were: personable, communicative, kind, relational, professional, and they worked with you... instead of dumbing you down with condescending "tech talk". Godwin came in for a quote and totally blew it. In our opinion if there was a time when "Godwin's Got it!" that time is long - long gone. We have had several bad experiences with them. The Godwin crew on our jobs were not professional, personable, reliable... the list goes on. In fact we STILL have NOT received a quote for our water heater as they promised, now 2 weeks out...? But Ferrer Plumbing did a fantastic job. Anthony in one quick call, made an appointment to see our situation, he was great. He knew what he was doing, and explained everything in a way that average people can understand. The solution was perfect. Great water heater, at a price that was honest, fair and worth every penny, Anthony and Elijah, treated our home and situation like it was their home, and we will definitely use Ferrer in the future, and we unreservedly recommend them to everyone, especially our friends and family. If you still believe that LOCAL business can deliver the BEST in product, service, installation and follow up... then call Anthony at Ferrer. They represent what is best in business: excellent work ethic, and amazing customer care.

I hired Grapids to do a home repair service job. What they did was very good work but they had no…read moreconsideration how they left my home. Plastic was to be layed in the basement where they were working and ended up tracking oil all over the floor. Some kind of grease or oil was spilled in the driveway. I contacted them two days after the work. It took a while for them to get back with me. The dispatch team was too busy or they would set up an appt, not show, and sometimes reschedule. I had to keep calling and making a longer story short they finally came out two months later. They cleaned the spots with cleaner that didn't work so I bought something to try myself. I worked at it and got about half the stain off but still bad. The stain was baked in by the sun by this time. It was on them to clean. I'm 73 female and this is ridiculous. Their customer service has a lot of room for improvement!

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

Cannot get the owner to respond to my concerns. The work they did on my water softener has caused a…read moremajor pressure drop in my house water system. My investigation would indicate they did not size the in pipe hookup correctly. I have sent them a detailed emailed containing all my concerns, issue and pictures. After a month I have heard nothing. I need to hire another plumber to fix this mess.

We have worked with Nate from NSP Plumbing on a few projects and one emergency. Nate and his team…read moreare very friendly, professional, and knowledgeable. It's wonderful to have a trusted plumber I can call anytime and will get the job done correctly. Highly recommend!

First, the woman who set up my appointment was amazing. She listened to me, set my appt. And waived…read morethe fee. (Because I was broke ) Terrific experience. Next, Landyn showed up the next morning with bells on ready to go. He tried opening my drain with no luck. Told me I'd need a major repair. $10,600 for a new liner . That hit hard. BUT, Landyn was able to get me financed for $9055! The boss decided that was good enough; waived the rest and scheduled my appt. for the very next day! 9:00am the whole crew showed up! 5 of the most professional, well mannered, hardest working men I've seen in a long time! These guys were The Best!!! The boys went to work. About 30 minutes in they discovered that because my house was over 100 years old it had what is known as a "house trap". They could not run the new liner through a house trap. The house trap would need to be dug up and replaced. (Mind you this was not part of my $9000 repair. This wall all extra.) I waited a bit as they told me the boss was on his way. In my experience this meant one thing: he was coming to explain to me this was going to cost more money! WRONG!! Boss shows up (Nice guy as well!) and tells me; we will be having words with Landyn but if we gotta dig it up, we'll get the boys to digging. The phrase I kept hearing from these guys was "The price is the price". Integrity is the word that comes to mind. So, the boys started digging. These guys dug a hole 9 feet deep that was not part of the deal; took them the better part of a day! My bill never changed; there was no discussion of it changing. Blew my mind. Long story short: House trap removed. New pipe and liner installed. Everything was cleaned up and after it rained you can't tell they were ever here. I cannot speak highly enough for this place. Service Professor has my business. Thanks Darryl

Giving this place a one star review seems too generous. We called to have someone come and do a…read moresimple unclogging for our sink. After he left, a leak sprung in our basement, which we figured out only happens when that same sink is used. We had to shop vac and clean the basement and I called the next morning. They said they would send someone out. I was super calm about it, totally trusting they would make it right. They sent the SAME tech out. So of course he starts saying its not his fault and there is nothing he can do. I call the business and they say they can have their manager call me in ONE TO TWO BUSINESS DAYS. I tell them that is unacceptable, I need a supervisor out here tomorrow. They say they can send someone out but it'll be an entirely new charge. Stay away from the business. They are cheats and only want to create new problems so they can upcharge you.

They took care of several plumbing issues and upgrades. All work was done to our satisfaction in a…read moretimely manner. We will use them again!

Had a leak in the food disposal in the kitchen sink and left a message with called Cascade…read morePlumbing. They returned my call the next day and sent a plumber the same afternoon. Jon came and fixed the issue professionally. The only peeve was that though he completed the work within 30 minutes, i still got charged for an additional 15 minutes since he was in his vehicle writing up the invoice so had to pay additional $23 for the 15 minutes. The billing rate can add up quickly and expensively but the job got done properly.

We got stuck in the middle of a DIY. Pat swooped in and saved our sink. He was super polite, neat,…read moreand efficient. 10/10 would call again

From the owner: Provider of plumbing services. Service both residential,…read morecommercial customers.

Cassidy did a fantastic job getting the plumbing setup and installing our master bathroom double…read morevanity. I couldn't be happier with the quality of her work and would definitely recommend for any work outside the scope of your average homeowner.

Cassidy is a gem. She is prompt and a true professional. We had a leak in 1 of our pipes . She…read morewas able to remove the bad pipe, went a purchased the correct parts, and installed it promptly. She extended the outside faucet for us so when we attach the hose, we no longer have to remove a piece of the siding to use the faucet. We are extremely happy and excited that we now have someone we can call for future repairs/improvements that will do a great job and we can trust. It's so hard to find good help these days... today we received a huge blessing! She cleaned up everything and made the piping more easily accessible for us. Definitely a win win situation for us...she rocks!!! We highly recommend her!!!