We've been coming here for about a decade, and once again Arizona Vision exceeded our expectations…read more Our son has severe autism, and during his appointment the entire team was incredibly patient, accommodating, and respectful. They gave him breaks, kept the environment calm and quiet, and showed absolutely no judgment when things were hard. We later followed up with a local specialist for dilation to confirm the results and Arizona Vision's findings were spot on. What stood out most, though, was the level of care. Finding everyday providers who are willing to truly go above and beyond for individuals with special needs isn't easy, and Arizona Vision consistently does just that. Our family has always been impressed with the cleanliness, advanced technology, and the knowledge and friendliness of the entire staff. We highly recommend Arizona Vision to any family, especially those looking for compassionate, inclusive care.

The service was wonderful and the technicians were very patient. This place is awesome! Very…read moreaccessible.

I saw the mixed reviews but I didn't see any by elite reviewers, so I gave Phoenix Eye Care Center…read moreof Ahwatukee a chance. Check in was easy, taking only 5-6 mins. The lobby was pleasant, if a bit small, with cold water bottles available. The pre-check (glaucoma, eye shape, etc.) was done efficiently and the tech was very friendly. I was taken back, right on time, for a quick vision exam, and then waited about 10 mins for Dr. Jenna Rubeis to drop in. She was very professional and she explained everything she was doing while checking my eyes thoroughly. I needed glasses, so a different tech walked me through various options of frames, features etc. I ended up paying $667 for the whole enchilada, which I thought was about right. I think you'd be smart to check them out. Most of the negative reviews were written in anger and frustration, probably due to those patients' negative outlook.

I had a very disappointing experience here and would strongly caution others…read more When I ordered my glasses, I was asked whether I wanted progressive lenses or standard lined bifocals. I clearly chose progressive lenses. I was also asked if I wanted transition lenses and was quoted pricing both with and without them. After insurance, I was told transitions would cost about $100 more, and I agreed. The associate then helped me choose frames and even marked the lenses where the progressive portion would begin -- which reinforced that I was ordering progressive lenses. However, when I received my glasses, they were neither progressive nor transition lenses. When I called to address the issue, I was told that I had ordered lined bifocals without transitions. That is absolutely not what I selected. Later, the explanation changed to "most insurance companies don't cover progressives," which does not change the fact that I was told I was purchasing progressive transition lenses. To make matters worse, their computer system was down the day I placed my order, and I was not given a receipt. When I asked why I paid for transitions but didn't receive them, I was told I could "add that for less money than progressives" -- even though I had already agreed to and believed I paid for transitions. The only solution offered was to replace the lenses with what I originally selected -- but only if I paid over $400 more. That is unacceptable. You cannot quote someone a price for specific lenses, deliver something different, and then demand hundreds more to fix it. They also refused to accept a return. I am now out $400 for glasses that are not what I ordered. Due to this experience, I have filed complaints with the Better Business Bureau, the Arizona Attorney General's Office, and the Federal Trade Commission. I would strongly recommend finding another eye care provider.

been going here for years love them always on time have helped me pick out glasses contacts and for…read moremy whole family

Everyone at this location is so friendly and informative! SAM though, she is the BEST!!!! She has…read morehelped me pick out glasses the last 2 times and has made the whole experience just AMAZING!!! Thank you Sam and everyone at Lifetime Eye Care!!!!

First time at this location. Every one was super nice. I have coverage so it wasn't bad at all…read more Only had my co-pays. I saw Dr. was dr. P. She was friendly. I had taken my glasses from last years prescription and they were able to test and compare with the new one. Which was really cool and helpful to know that I need a new pair. I spent a good 20 minutes trying to find the perfect pair that fits my face. I narrowed it down to these two. I will order one through insurance and buy the other. Great location !

My experience overall visiting this Visionworks was abysmal. The customer service was non-existent…read morefrom the start and we felt as if we were an inconvenience. I took my mom, who's English is not the best, and just wanted to make sure everything went smoothly. From the start, the receptionist spoke to my mother with such disdain when greeting her and when explaining why she needed to sign on the tablet. She went through everything so quickly and when my mom asked her to repeat or didn't understand, the receptionist looked annoyed. I almost lost it with that interaction. I had to stop and explain to my mom what she was signing for but if only the receptionist would have just tailored her language a little when it comes to documents and signing so the customer can fully understand that would've been helpful. Like, I understand that's it's 10 a.m. and they were working with a bare crew (from what I can see) but we did not deserve that kind of service. Then, when my mom finally saw the doctor, the appointment seemed rushed and he seemed to also be annoyed at having to ask my mom to choose between which lenses were better. I saw him frustratingly scratch his head a few times. Like, is this how we treat elderly people?! I did have to help her understand the flow but once she understood she was good. First of all, he didn't even explain to my mom like "hi, we are going to check your eyesight and I'm gonna have you tell me when one is clearer" --- none of that. He went right in and assumed that she would understand. Once we were done with the optometrist, we went back to the front to get our paperwork because at that point we only needed the prescription and we were not going to spend a dime on glasses with the experience we'd gotten so far. So as my mom is getting her paperwork the receptionist assumes my mom wants glasses and my mom politely explained she doesn't want to purchase at this time and that she needed the prescription requested by her employer but the receptionist is STILL being so curt and dismissive. Overall, I strongly DO NOT RECOMMEND this location. Customer service is horrendous and they all seemed like they don't want to be there. We only chose it because the night prior they had online scheduling which was very convenient for my mom's time sensitive work request.

So, this is my first non personal, no insurance visit to an eye place. A little nervous, but the…read moreprices are great! Contact/glasses exam for $89. RX good for a year. And I can get 2 pairs on glasses for $69. That's the lowest end frames... Which are VERY nice! The staff was friendly and Kim especially was great! Precise in her pre-exam and a little bit funny. Dr. Tuckman was kind, thorough and didn't rush and happily answered questions. Gave me a pair of contacts to try! Great place! Highly recommend!!

This whole place was trash! The experience was so distasteful it made me join yelp just so could…read morewarn others not to waste there time and money on this institution. My 11 year old daughter has better customer service and professionalism than the people who work here. Honestly what a joke.

We've been to many different Target Optical locations and I have to say, this one probably has been…read morethe BEST. We went there on a busy Saturday afternoon to exchange a pair of glasses. I was frustrated at first since my previous pair (completed at another Target Optical) did not feel right. Dylan, Kaylyn and Nikki provided excellent customer service and helped us with professional knowledge and great patience. They listened and understood our concerns and went over and beyond to achieve customer satisfaction. We appreciate their service a lot and this location definitely had a great team who truly cared for customers. I'll remember to take some photos when picking up my new pair of glasses.

This location now forces you to either dilate, your eyes or use a machine that can look in the back…read moreof your eyes. With a fee of course. With the extra cost, you're at $170 to $205 for an eye exam. Last year I wasn't told or asked. I feel bamboozled. I definitely won't be coming back to this location. You can get eye exam's anywhere and not be forced to pay for something you don't want.

The staff and the doctor were great. I cost compared their offering of glasses and decided to go…read moreelsewhere to save a lot of money, but the exam was great.

Neighborhood hidden gem that I wished we learned about years ago. The office staff is friendly. Dr…read more Blaine is great and provides answers that "make sense". They run pretty efficiently (from our family visits) and for my annual eye exam, I was done in about 30 mins. Dilation can still be done but with my busy schedule, I opt for the Optomap imaging and pay a bit more (~$25) as getting dilated & dealing with it all day is no longer doable. We needed to get some prescription sports sunglasses for the runner in the family. They carried a few of the Prescription Oakley of interest so it was good to go in and physically try them on (unlike online). To be clear, they were not cheap, but we reviewed all the options (tint color, reflection, etc...) and I have to admit, they look pretty sweet!!

I am extremely disappointed with my recent experience at Nationwide Vision. I went in expecting a…read moresimple eye exam using my Aetna vision plan, only to be told they "don't support it"--even though my plan is not out of network. The staff offered no real explanation, no effort to verify benefits properly, and no alternative solutions. It felt like they were either poorly trained or simply unwilling to help. The lack of transparency, professionalism, and customer care was unbelievable. I left without receiving service and with the impression that customer insurance concerns are dismissed as an inconvenience rather than handled with the attention they deserve. I will not be returning, and I recommend that anyone with Aetna or who expects basic competence with insurance look elsewhere. This experience was a complete waste of time.

We made sure to have an appointment set. We made sure to arrive to the office in a timely manner…read moreand unfortunately our time was wasted. the front girls desk were mostly gossiping and not attending the customers. They were not willing to provide a discount for wasting our time and referring us to another doctor as their doctor could not get the job done. All in all this was a terrible experience. I was thinking of coming back to buy my glasses at this location but not anymore and I would recommend for all others to stay away if you value your time.

So disappointed in Eyeglass World. After years of awesome service, I had trouble with my most…read morerecent glasses/prescription, making me nauseous. I was never called (SanTan Location) to let me know my glasses were in. 2 weeks later, when I called I was told "they're behind schedule" So, I decided to switch back to the Tempe (Priest/Elliott) store where we had gone in the past when I had trouble with the glasses. So, I went in last week to have them check my glasses -- they never took them from me and referred to my doctor. (Kyle) I went to MY Dr, who slightly altered the prescription and I went back to the Tempe store. (Both The Dr and another employee confirmed the prism was incorrect causing my problems) Kyle is who I saw again today. He blamed the doctor and me for the wrong prism and tried to intimidate me. Didn't work. I got a new pair of glasses replaced with new frames but I will no longer give Eyeglass Workd my business after this. Kyle had the gall to ask if I went to to a licensed optician and then told me all of his qualifications (why does this matter?).. He said if this doesnt work we are out of options and Eyeglass World would no longer be able to assist me, My Dr would need to change the rx (I trust what my Dr says more..) I told him he was at risk of losing my business next year but he was unapologetic so by the time we had walked out of the door, we both decided our eyeglasses wont come from here anymore. We will go elsewhere after how we were treated. Shame on you, Kyle and Eyeglass World.

The tech was sweet. The techs do t ask any kind of questions regarding your style or type of…read moreglasses (metal, plastic). They do not measure your face nor the glasses to see if they are the right fit. Was told ready in one week, then told 2 weeks. No call, no text. I called and they had been ready 72 hours after ordering them. Went Xmas Eve for pickup and they were closed. No phone message when I called, no notice on the door and nothing in the internet. An hour and a half drive for nothing. Now, another drive and wondering if they're open. We'll see how my frames are, tech talked me into something I never wanted. Let's see

Friendly front and back office staff . Great variety of glasses frames to choose fromread more

This place was a life saver! I was in town visiting for work and also decided to meet family to…read moretravel up to the grand canyon. The day we were leaving at 8:30am to travel for the grand canyon I had noticed one of my contacts was torn! I was so frantic and knowing most eye doctors do not open until 10am (they opened at 8am) but Casey answered the phone around 7am! He helped me out by contacting my doctor in houston for my prescription. I was in and odidny have to pay a thing! I am glad I stumbled upon this business during an emergency. I highly recommend them and I greatly appreciate them for helping me in time of need!