I highly recommend Salam's Auto Service, the car repair shop at this gas station in the heart of…read moreFairfax City. Salam is professional and friendly, fair in his pricing, and he does excellent work. My spouse and I have taken our cars to him for oil changes, tire repairs and replacements, brake service, and more, for several years. We've been 100% satisfied every time. He's also a man of good character who's devoted to his kids and the community. A good mechanic may be hard to find, but Fairfax is lucky to have Salaam's auto service!

This review is for Salam, the mechanic. I went to another shop to get my safety inspection updated,…read moreand they wanted to charge me over 4 grand to get it serviced. Brought it here and Salam did great quality work for less than half the price. Will definitely be coming back for all my car services from now on. Would highly recommend!

Came by today to get an emissions test (twice actually if you count my morning trip)…read more Was super excited to see they opened at 7; so I swung by at 745; but their sign said they didn't do state/emissions inspections until 9; so I went to work. On the way home stopped by and was helped by two gentlemen who were super polite/friendly and easily helped me with my emissions test. I was expecting quite a wait; but they said about 15 mins and I was probably already back in the car in that amount of time. Next time I have a car issue I'll be back to get mechanically work done if I needed. January 2023 update: called to see when their emissions bay closed and was told if I made it in the next ten mins he'd help me. I rushed here as fast as I could and they were happy to help. Turning customers away right after I pulled up. Super excited to see this place is still having excellent customer service!

My daughter had a horrible experience just trying to get a refund on a faulty overpriced usb cable…read more The employee didn't believe the cable didn't work, tried to get her to exchange it for another cable, then when she said she just wanted to get a refund, he laughed at her and called other customers up. Made her wait, while he assisted other customers, instead of just doing the refund. Wasting 20 minutes of her time just to get the refund finally taken care of. No respect, just because she is a young woman, like her time is not just as valuable as every other customer.

I love these guys. They are honest, they're good people, and when we've had hiccups with repairs…read more--which happen, no matter how good the provider -- they have been honest, fixed it at no costs, and been very professional. And Chase, the co-owner, is very patient with me, as I don't really have a voice number--pretty much just FaceTime and iMessage, so I generally need a text message when they need to get in touch. Highly recommend these guys as fair and decent.

Counter woman isn't very nice, but the guys that run the shop seem very honest, quick, and…read morestraightforward.

Dear Reviewers, I am…read morewriting to share my experience as a customer at 5701 Burke Centre Parkway, Burke, VA 22015. On Saturday, I visited their shop for service, and they told me they were installing a new battery. I was charged $310. However, when I reached home, the battery stopped working immediately. I called the shop several times, but no one answered. On Sunday, I attempted to go in person, but again I could not reach anyone. On Monday at around 11:00 a.m., I went back to the shop to request a replacement or a refund. The person who introduced himself as the manager spoke to me very rudely. He told me they would not refund the $310 and would only charge me $70, without explaining why. I told him that their service was not honest, as the battery they installed did not work at all, and this situation caused me to miss my classes and work. Instead of helping, he shouted at me and made discriminatory comments, telling me that "you are a girl" and "you are from another country" and that I "cannot do anything" and should "go to court if you have money." His words and behavior made me feel extremely uncomfortable, disrespected, and discriminated against. I am sharing this because no customer--especially women or people from other countries--should be treated this way. I hope this review helps protect other customers from experiencing discrimination or dishonest service. Sincerely,

Not recommended, not honest, ask for estimated in writing before any service. Don't waste your time…read morelook for some place else.

Visit 1: pumps not in service. Visit 2, 1 month later: have…read moreto prepay even with a credit card. Ridiculous and inconvenient.

Gas here is good value. Significantly cheaper than any nearby gas station. I have been going here…read morefor inexpensive gas for a while, and while the lines are long, someone who makes not much money like myself really appreciates the extra dollar or two you save every time you fill up here. However, over the past week I have had a series of issues, alongside extremely poor customer service. I purchased a car wash alongside my gas a few days ago. It was late at night (~10:30pm). It was $8.50. The receipt in the machine did not print, so I could not get my code to use the wash. So, I parked my car, went up to the kiosk, and there was no one there. Waited, I kid you not, like 3 minutes for the guy to come to the front (there was a buzzer, I made sure to hit it when I needed service.). Finally, he printed the receipt for me. With the code on it! But my troubles were in fact far from over. I pulled up to the wash, started entering my code, and the machine said "OUT OF SERVICE, CONTACT MANAGER" on display. Darn. You'd think the guy printing my receipt would tell me that, but things slip peoples minds constantly, so whatever. So I go back to the kiosk. This time I don't have to wait for the guy. He is actually walking out the back. I stop him, tell him that the wash didn't work, and he said something about it missing a part. Okay. I asked for a refund. He said no. What? It's late. I don't have time for this. He told me the code was good for 2 weeks, and I could come back at any point. Okay. Fine. This place isn't far. I'll live. Fast forward a few days and I stop to get my long awaited car wash. Lo and behold, The wash is cheap and bad. It did not use any soap. There are still water marks and pollen stains all over my vehicle! It was no better than just letting my car sit in the rain. Well, crap. So I assume that there's an issue with their car wash, and that I didn't get duped because I like to give people the benefit of the doubt. So, on my way home, I gave them a call. The guy on the other end says there's nothing he can do. No refund, no credit toward another wash, doesn't even want to look at the car and see if something genuinely went wrong. Hangs up on me. How foolish of me! I expected soap, in my car wash. I might still buy gas here. But if I find a place that offers similar prices and has even mediocre customer service, I will start going there in a heartbeat.

Sharing this for awareness. Very poor customer service from Express Stop Gas Station in Burke:…read morelocated at 9550 Old Keene Mill Rd I messaged them the below, after a very poor experience with the attendant, and after having messaged them for 3 consecutive days, no one has bothered to respond to my emails. "I was at your station today and purchased a car wash after pumping gas. When I entered the carwash, the system started working, and in a few seconds it stopped. I spoke with the attendant and he told me it was because the car had a bicycle rack in the back. I was very surprised as the rack was collapsed, and I have done it before, get a carwash done with the rack in the back, while collapsed. I asked the attendant if he could reset the car wash so I can use the code later, or allow me to remove the rack, which only takes a few seconds and restart the wash. He told me there is nothing he could do about it and I had lost my carwash. I have been a customer of your station for over 15 years and feel very frustrated that I would not be able to get my code reset, or get a new code so I am able to get the carwash done later." https://www.facebook.com/share/189CJY7mV3/?mibextid=wwXIfr

I took my car to Shell for a state inspection, where it failed due to needing headlight restoration…read moreand two light bulbs that supposedly needed replacement. I then took the vehicle to another mechanic, had the headlight restoration completed, and asked them to inspect the entire car. They confirmed that all of the lights were working properly and that the vehicle was in good condition. On the same day, immediately after leaving the second mechanic, I returned to Shell for the reinspection. Despite no significant time passing and no changes being made to the vehicle other than the requested repairs, I was then told that three light bulbs needed to be replaced instead of the original two. This inconsistency has raised concerns about the accuracy of the inspection results. Additionally, I requested an itemized receipt but was only provided with a standard receipt that did not include a detailed breakdown of the findings or charges.

I usually go to this gas station because it's closest to my house. I believe they price gouge. The…read moreother day I was down a quarter tank of gas and was charged $40+, a couple days later, I was down half a tank and charged $24, the price of gas was exactly the same at $4.29. This is just the most recent incident. There are so many big and little issues, overcharging is the worst one.

State emission inspection completed on a Sunday. Friendly, quick, convenient service.read more

I came here for a car safety inspection. There was no one waiting. The inspector Eun was very…read moreefficient and able to inspect my car in ten minutes. To make matters even better, they gave me a $2 discount without me requesting it! Come here if you want a honest, efficient and friendly experience.