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Exxon

3.0 (1 review)
Open • 5:00 am - 11:00 pm

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2 years ago

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Auto Century - Store

Auto Century

(21 reviews)

My daughter had a horrible experience just trying to get a refund on a faulty overpriced usb cable…read more The employee didn't believe the cable didn't work, tried to get her to exchange it for another cable, then when she said she just wanted to get a refund, he laughed at her and called other customers up. Made her wait, while he assisted other customers, instead of just doing the refund. Wasting 20 minutes of her time just to get the refund finally taken care of. No respect, just because she is a young woman, like her time is not just as valuable as every other customer.

Came by today to get an emissions test (twice actually if you count my morning trip)…read more Was super excited to see they opened at 7; so I swung by at 745; but their sign said they didn't do state/emissions inspections until 9; so I went to work. On the way home stopped by and was helped by two gentlemen who were super polite/friendly and easily helped me with my emissions test. I was expecting quite a wait; but they said about 15 mins and I was probably already back in the car in that amount of time. Next time I have a car issue I'll be back to get mechanically work done if I needed. January 2023 update: called to see when their emissions bay closed and was told if I made it in the next ten mins he'd help me. I rushed here as fast as I could and they were happy to help. Turning customers away right after I pulled up. Super excited to see this place is still having excellent customer service!

Exxon

Exxon

(28 reviews)

Dear Reviewers, I am…read morewriting to share my experience as a customer at 5701 Burke Centre Parkway, Burke, VA 22015. On Saturday, I visited their shop for service, and they told me they were installing a new battery. I was charged $310. However, when I reached home, the battery stopped working immediately. I called the shop several times, but no one answered. On Sunday, I attempted to go in person, but again I could not reach anyone. On Monday at around 11:00 a.m., I went back to the shop to request a replacement or a refund. The person who introduced himself as the manager spoke to me very rudely. He told me they would not refund the $310 and would only charge me $70, without explaining why. I told him that their service was not honest, as the battery they installed did not work at all, and this situation caused me to miss my classes and work. Instead of helping, he shouted at me and made discriminatory comments, telling me that "you are a girl" and "you are from another country" and that I "cannot do anything" and should "go to court if you have money." His words and behavior made me feel extremely uncomfortable, disrespected, and discriminated against. I am sharing this because no customer--especially women or people from other countries--should be treated this way. I hope this review helps protect other customers from experiencing discrimination or dishonest service. Sincerely,

Not recommended, not honest, ask for estimated in writing before any service. Don't waste your time…read morelook for some place else.

Express Stop

Express Stop

(98 reviews)

"Accidentally" fueled my pump with an extra $10 dollars $30 bucks instead of $20 dollars.read more

Gas here is good value. Significantly cheaper than any nearby gas station. I have been going here…read morefor inexpensive gas for a while, and while the lines are long, someone who makes not much money like myself really appreciates the extra dollar or two you save every time you fill up here. However, over the past week I have had a series of issues, alongside extremely poor customer service. I purchased a car wash alongside my gas a few days ago. It was late at night (~10:30pm). It was $8.50. The receipt in the machine did not print, so I could not get my code to use the wash. So, I parked my car, went up to the kiosk, and there was no one there. Waited, I kid you not, like 3 minutes for the guy to come to the front (there was a buzzer, I made sure to hit it when I needed service.). Finally, he printed the receipt for me. With the code on it! But my troubles were in fact far from over. I pulled up to the wash, started entering my code, and the machine said "OUT OF SERVICE, CONTACT MANAGER" on display. Darn. You'd think the guy printing my receipt would tell me that, but things slip peoples minds constantly, so whatever. So I go back to the kiosk. This time I don't have to wait for the guy. He is actually walking out the back. I stop him, tell him that the wash didn't work, and he said something about it missing a part. Okay. I asked for a refund. He said no. What? It's late. I don't have time for this. He told me the code was good for 2 weeks, and I could come back at any point. Okay. Fine. This place isn't far. I'll live. Fast forward a few days and I stop to get my long awaited car wash. Lo and behold, The wash is cheap and bad. It did not use any soap. There are still water marks and pollen stains all over my vehicle! It was no better than just letting my car sit in the rain. Well, crap. So I assume that there's an issue with their car wash, and that I didn't get duped because I like to give people the benefit of the doubt. So, on my way home, I gave them a call. The guy on the other end says there's nothing he can do. No refund, no credit toward another wash, doesn't even want to look at the car and see if something genuinely went wrong. Hangs up on me. How foolish of me! I expected soap, in my car wash. I might still buy gas here. But if I find a place that offers similar prices and has even mediocre customer service, I will start going there in a heartbeat.

Exxon - servicestations - Updated May 2026

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