"Accidentally" fueled my pump with an extra $10 dollars $30 bucks instead of $20 dollars.

Gas here is good value. Significantly cheaper than any nearby gas station. I have been going here for inexpensive gas for a while, and while the lines are long, someone who makes not much money like myself really appreciates the extra dollar or two you save every time you fill up here. However, over the past week I have had a series of issues, alongside extremely poor customer service. I purchased a car wash alongside my gas a few days ago. It was late at night (~10:30pm). It was $8.50. The receipt in the machine did not print, so I could not get my code to use the wash. So, I parked my car, went up to the kiosk, and there was no one there. Waited, I kid you not, like 3 minutes for the guy to come to the front (there was a buzzer, I made sure to hit it when I needed service.). Finally, he printed the receipt for me. With the code on it! But my troubles were in fact far from over. I pulled up to the wash, started entering my code, and the machine said "OUT OF SERVICE, CONTACT MANAGER" on display. Darn. You'd think the guy printing my receipt would tell me that, but things slip peoples minds constantly, so whatever. So I go back to the kiosk. This time I don't have to wait for the guy. He is actually walking out the back. I stop him, tell him that the wash didn't work, and he said something about it missing a part. Okay. I asked for a refund. He said no. What? It's late. I don't have time for this. He told me the code was good for 2 weeks, and I could come back at any point. Okay. Fine. This place isn't far. I'll live. Fast forward a few days and I stop to get my long awaited car wash. Lo and behold, The wash is cheap and bad. It did not use any soap. There are still water marks and pollen stains all over my vehicle! It was no better than just letting my car sit in the rain. Well, crap. So I assume that there's an issue with their car wash, and that I didn't get duped because I like to give people the benefit of the doubt. So, on my way home, I gave them a call. The guy on the other end says there's nothing he can do. No refund, no credit toward another wash, doesn't even want to look at the car and see if something genuinely went wrong. Hangs up on me. How foolish of me! I expected soap, in my car wash. I might still buy gas here. But if I find a place that offers similar prices and has even mediocre customer service, I will start going there in a heartbeat. read more

Sharing this for awareness. Very poor customer service from Express Stop Gas Station in Burke: located at 9550 Old Keene Mill Rd I messaged them the below, after a very poor experience with the attendant, and after having messaged them for 3 consecutive days, no one has bothered to respond to my emails. "I was at your station today and purchased a car wash after pumping gas. When I entered the carwash, the system started working, and in a few seconds it stopped. I spoke with the attendant and he told me it was because the car had a bicycle rack in the back. I was very surprised as the rack was collapsed, and I have done it before, get a carwash done with the rack in the back, while collapsed. I asked the attendant if he could reset the car wash so I can use the code later, or allow me to remove the rack, which only takes a few seconds and restart the wash. He told me there is nothing he could do about it and I had lost my carwash. I have been a customer of your station for over 15 years and feel very frustrated that I would not be able to get my code reset, or get a new code so I am able to get the carwash done later." https://www.facebook.com/share/189CJY7mV3/?mibextid=wwXIfr read more

I've been buying gas at Express Stop for more than 20 years. And on occasion I've used their car wash. Tonight after filling up the tank of my Ford 150 pickup I decided to get a middle grade car wash. I lowered my tail gate so not to pool water in the back of my truck. I had pulled up as far as I could for the wash. The spray wand stopped at the back of my truck. I did not hear or feel the spray wand hit my pickup, but the car wash stopped. When I asked the attendant for a new code, and then a refund ($9.95), he called his management and they refused. It is hard to imagine that after being a loyal customer for more than 20 years that they wouldn't give me a refund or at least a new code. I strongly recommend not buying gas from Express Stop in Burke. read more

My daughter went there the morning of 17 Feb 26 to fill up. While getting gas she threw out a shopping bag of trash and the clerk reprimanded her and said he'd charge her $500 for dumping. I don't know if he targeted her because she's a woman, young, a different race, or he just sucks at his job. Whatever the reason he's a coward who wouldn't have said that to a grown man. I'm sure it's hard to staff a gas station but don't hire people that are going to be a liability for your company. Civil lawsuits are always a possibility read more

pros: generally speaking, low cost gas in the area cons: lines [traffic] at station, car wash was 'updated' by removing both exterior & interior entrance notification lighted signs. The entrance data keypad screen is hard to read in the morning sun. The service attendant repeated the Robin B. entry of "No Refunds, No exchanges". Elements of contributory negligence are present suggestion: use the car wash only in the afternoon & evening. Use only when necessary read more

I used the car wash and after all the soap was on my car, the machine hit my side view mirror even though I was within the lines and stopped. I pulled out and went to the attendant for help. He came and restarted the machine and I reentered my code, only to get a message that the code had already been used. The attendant had disappeared right away. I went back to the window and he didnt speak at all, he just pointed to a tiny slip of paper taped to the bottom of the window with a message that said "No Refunds, No exchanges" with a generic email address. That was it. He would not engage whatsoever and my car was covered with soap. The email address has not replied to two messages over the course of about 10 days. Total scam! read more

I recently stopped by Express Stop Gas Station to refuel my car, and unfortunately, my experience was less than satisfactory. I encountered a rude attendant whose demeanor was unwelcoming, and their customer service skills were severely lacking.. It's been a few years since I've pumped gas here because (1) I moved and have cheaper gas out where I am & (2) their gas is watered down/lower quality compared to your name brand gas stations around the area (shell, Sunoco, etc). Therefore, today I made a mistake of entering in the opposite direction of where you are supposed to enter. I realized after being told I could not pump gas coming in that direction that yes there were some changes to the gas station traffic flow. This is not the problem. My problem is my interaction w/ the gas station owner. As a woman, I felt degraded by the way the attendant spoke to me. He even threatened to call the cops on me when I know for a fact I did nothing wrong. I simply, (1) moved my car when asked & (2) asked for his name bc of how disrespectful/rude he was to me. He appeared annoyed when I stated I did not know the traffic flow had changed. His behavior made me uncomfortable and left me feeling disrespected as a customer. It's truly disappointing to encounter such poor customer service, and I hope the management of Express Gas Station addresses these issues promptly to improve the experience for all patrons. read more

Express Stop - Rude gas station attendant. He wears sunglasses and is very degrading towards customers. - Car Wash Near Me - Burke, Virginia

was refused service. the guy at the counter cut my pump off and refused to talk to me.

Their gas pump caused gasoline spillage onto my jacket. Attendant didn't offer any help and owner after nearly two months wrote back saying too bad for you, we don't take any responsibility. I had asked for a $10 credit toward gas for ruining my jacket! I do not recommend this service station because of both pump safety issues but also because of traffic pattern safety issues. read more

Cars can only fill up one direction. Save your money and go elsewhere. The lines are long and the attendant is ridiculous. Rude and ignorant seriously save yourself the trouble. The cheap gas isn't worth it. read more

It's better than it used to be. Thank you to the owners, who made this all one way in. Before I wouldn't dare to stop in here. This is a no frills gas station. They accept cash and most credit cards. You'll mostly save money here, at least compared with nearby stations that charge up to 50 cents more per gallon. That can add up. The employees seem decent enough. As for the pump area it's quite clean. You'll probably get in a line on the way out, as just two busy intersections meeting up here. Best time to go is weekday mornings after rush hour. The car was is alright, but nothing spectacular. It works to get rid of bird poop and pollen. read more

Express Stop - Car Wash Near Me - Burke, Virginia

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This was a waste of money. I drove into the wash and nothing happened. I stopped when instructed and then nothing. I called the attendant from my car and was told, I must have missed the spot to stop. I let him know I stopped on the spot I was told and nothing. He said that it might not be working. He also hung up on me. I called back and told him he was rude and should put an out of order sign on it. Never again will I waste my money here. No refunds and poor customer service, the owner must be proud of this place. ​ read more

All the negative reviews make a lot of sense. I had been going here for years whenever it was on my way because it's cheaper than other places. A retired mechanic told me to stop going here because the gas is mixed with water to the legal limit which is why it's cheaper and he said your tank uses it up faster and it's also bad for your car. I asked him if Costco is like that and he said no that's the good stuff. Now I do try to avoid it but sometimes it is the most convenient gas station when I'm heading towards the parkway. I stopped here the other day and pulled into a pump on my right side and my fuel door was on the left. I regularly do this and it's not a problem. On this day however the clip that holds the piece so the nozzle pumps automatically was loose and it wouldn't allow the pump to work automatically and I had to hold it. This made it difficult to see how much gas I was getting, plus I didn't know how much gas I needed to fill the tank. I put enough in and reached over half a tank and put the nozzle back and figured I'd fill the rest somewhere else. I did stop by the counter to let the attendant know the clip was loose. He came out to see what I meant. When he looked at it he said oh that's because many people set the pump and then sit in their cars or talk on the phone and leave the pump unattended. Mind you, I've been coming here for a long time and I haven't noticed this problem at any other pump. I explained to him that it didn't make sense because people don't always know how much gas they need and they need for the pump to turn off automatically. He sort of just dismissed what I said and repeated what he said before. I have to admit I got very annoyed by him at this point. I wasn't trying to start a debate and I didn't need any sort of explanation. The gas pump was broken and that was it and all that he needed to say was don't worry we'll get it fixed. It was not a moment for making excuses. So if I am to believe what he said, they broke all of the clips for all of the pumps so now you need to hold the pumps by hand and hopefully you came with a completely empty tank because if you're halfway, good luck guessing when you're full. I almost want to go back and try a different pump just to see if they're all like that but I think I'm just over this place. read more

I paid for a car wash and no soap was dispensed. When I told the attendant there was a problem, he refused to do anything about it. He said there was no problem and didn't care about the customer. read more

I mean gas is the cheapest here in the West Springfield area, there is a known line system that works well for them and every customer that comes, and I'm always in and out minus some wait if it's crowded. One thing to note some of the pumps have overfilled from what I heard so definitely keep an eye on the pump when you get gas read more

They have an automatic car wash where you pull in, park, the machine does it thing around your car, and then you pull out... Paid for the wash, pulled in, the machine did it's thing ONLY WITHOUT ANY SOAP. The machine finished, pulled out to let them know the machine doesn't have any soap, and their response was too bad, we can't add soap, no refunds, have a nice day read more

The one-way lines have significantly improved the flow and reduced the chaos. Best bet is to go to the pumps left of the booth, and don't worry which side you fill up from - the hose will reach across to the opposite side. Have the prices gotten even cheaper? I travel regularly to Richmond and NOBODY has prices this low anywhere between here and Richmond. Believe me, I've checked them all. Might be a money laundering operation but do you care? I don't care. read more

Stopped in here to refuel late on a Saturday afternoon. The line for each pump was 3-8 cars deep. If I was not so close to empty - I would have been tempted to try my luck elsewhere. Paid the pump with a cc. Trying to get out of the station after refueling was a royal pain in the ass! People blocking access to the exit. I started honking to get one person to pull up enough for me to pass - but it was more important to have his stereo blasting and stare at his phone - then it was to be aware of his surroundings. I'll never buy gas here again - given options! #ExpressStop read more

Express Stop - Car Wash Near Me - Burke, Virginia

Touch-free car wash is why people go here. However the wash is of poor quality and not worth the $10-11. You are much better off rinsing your car with a garden hose. I would avoid it because management has a strict no-refund policy to the point when the machine is broken, and it often goes out of service, you're basically robbed. Gas attendant was yelling at me and another customer because we tried to use the car wash and paid, but its sensors were malfunctioning. So much disrespect and waste, just stick to the cheap gas. read more

Not sure what is your system on this gas station, I'm understand you are trying to direct traffic however is not on the safest way. As right now you are directing traffic one way from a busy intersection Old Keene Mill where cars are blocking traffic. A lots of cars are not following the one way traffic lanes. On top of that, in an emergency is no way to get out of this gas station. How Fairfax County is allowing this? They even have a permit to built a fence? We tried to get the employee on duty's attention and he did not came out of his paying both to address this issue. read more

Express Stop - Car Wash Near Me - Burke, Virginia

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The only thing I can say about them is the AMAZING GAS PRICES with no need to a membership!! They really made the others look greedy!! They need to organize it better but it doesn't get busy all the time! If you live in the area or pass by I highly encourage you to save your money and start using them! read more

The gas is the cheapest around. If you want cheap gas, this is the place. If you decide to visit here, be prepared to have an anxiety ridden outing. These guys can never seem to get their act together: for years it has been a game of chicken with other drivers trying to get gas. I can't tell you how many times someone blocked me in because they wanted be first in line in the other direction. I have had people flip me off, yell at other people all around me. It was always chaos. I guess they had enough complaints that they changed it. Well, I don't think they really thought it through. All cars move in one direction. Now the lines extend into a major road artery, blocking traffic. It is just as cutthroat, but now it is more "organized chaos". I think I'll pay a few extra cents for a less crazy environment. read more

The staff here are crooks. One of the pumps wasn't working so I went to the cashier who looked lhalf asleep. He took my card and tried to charge it (most likely he didn't even try) and said debit card doesn't work (even though I used debit here before). I left for 30 seconds and came back because he didn't give my card back. He said he did even though I know I didn't receive it back but he promptly just put his head down and didn't answer me. Lo and behold, 2 days later I get 2 $100 charges on my card at the same place. Put 2 and 2 together and these guys are slimy crooks. read more

I paid at the gas pump to get my car washed. And when I went to get it washed for some reason, it did not wash my car and I stayed inside the wash for few minutes then I had to go to the cashier and told him what happened. He asked me to call back when the owner comes in. I called a couple of times and nobody responded so I had to go there in the afternoon to speak to the owner. When I spoke to the owner and explained everything he looked at me and said, we cannot do anything about it. It is what it is. I know it's a small amount $10 but I couldn't believe as an owner he would treat customer that way stealing their money. Not to mention how rude he was. Never use their car wash again. read more

This is the cheapest gas in the area, and I have no issues with the gas. But the lines just out into a busy highway always, making it a stressful and dangerous experience. Probably not worth a few pennies. read more

I selected regular, saw the green lights flashing below Regular, but got billed for premium. I was told that the rear bumper of the car was not ahead of the pump. I never heard of such a thing before. Complaining did no good. The attendant said it happens with "many customers." read more

The one and only good thing about this gas station are the very low prices. Everything else about this place sucks completely. 9 times out if 20 when I come here for gas, it is complete chaos. They have these hand-written signs to indicate to drivers that the gas lanes are one way only. But nobody plays attention. Then just to operate the gas pumps is always a hassle. The pumps force Customers to go through a maze of options, and half if the time the buttons don't work. The first option "would you like a car wash?" You have to press a key that doesn't work easily "no" in order to start pumping gas. Even in the middle of winter, people are forced to press "no" for the car wash before they can proceed to pump the gas. Honestly, how retarded is thst? Asking for help at the window is never a pleasant experience either, most of the time the Attendants simply ignore their customers. read more

Express Stop - Car Wash Near Me - Burke, Virginia

What is the point of upgrading all your gas pumps if you put Apple Pay as a feature and the damn thing doesn't even work. This is ridiculous. And then when I asked the guy in the booth does your Apple Pay work he's like no I don't think they work. Really? what the hell was the point of making your gas pumps Apple Pay pumps when they don't work!??? read more

Express Stop - Worn out pads - Car Wash Near Me - Burke, Virginia

The Express Stop back up with traffic is too much. Also, the Express Stop drama is A LOT. I never go there, but you can see and hear (horns) the frustrated patrons as you drive by. Recently, Express Stop has placed a wire fence as a barrier/wall it appear to attempt to get patrons to stay in their designed lane. I used to think it was the cheapest gas. It's not. At first glance, the gas is cents cheaper. However, if you use a fuel app, or grocery store rewards... It's the same price. Plus, it seems that patrons wait half an hour to get gas. I dislike the traffic that Express Stop creates. The gas station could do a better job with limiting the traffic back up on Old Keene Mill. read more

My favorite gas station in town. Is it a little wonky that they have the lanes sorted? Little bit. I can see that they're trying to keep for accidents and cars spilling out in to the road. Do they always have the cheapest gas? Yes. Little inconvenience for 15+ cents per gallon? Any day of the week! read more

I have been to this gas station many times. I always come from the side road Torrence road. I didn't notice there was a new pattern one way until I was at the pump. At that point the gas station service person shut off the pump. Even though the person in front of me got gas facing the same direction as I was and they didn't shut off his pump. Maybe because I am aThere are tiny little chicken scratch notes on the pump that no one could have seen from the road. I live in MD and travel out here for work and various other places. I don't need to stop here and won't ever again. The directional pattern needs to be more clear. Turning off pumps on customers it's not how you do Business. read more

Express Stop - Car Wash Near Me - Burke, Virginia

!!!**** BE CAREFUL THEY STEAL YOUR CREDIT CARD INFORMATION!! I used my credit card here and no where else. I put in my card in the pump and it asked for my pin 2-3 times. It would not let me pump gas I thought it was a malfunction in the pump so I moved my car to the other pump and filled up. The next day multiple charges on my card totaling $1,000+. I got a fraud alert on my card. I will be filing a police report because we have proof they are crooks!! read more

Cheapest gas price in the area! Of course, the catch is that there are super long lines and the facility itself is pretty run down. For me, I don't mind it because I'm getting super cheap gas! I'm not looking for a 5-Star service at a gas station anyways UPDATE: Still my go-to gas station as it's the cheapest in the are. They fixed the giant potholes near the entrance and have made the station use one-way traffic which significantly reduced wait times. No more chaos when using this gas station and it looks a lot better than before! Changed from four stars to five stars. read more

What can I say that doesn't already speak for itself! This place is a madhouse unless you go really late at night. The upside to the madness is they average 40 cents a gallon less than all other stations anywhere close. For my 30 gallon tank, the savings add up. Don't waste money on the car wash because it does a really bad. A good rain acultually does a better job! Be aware that the peace can change at a moments notice when someone tries to dash in front of someone else. I have seen fists thrown! I just mind my business and listen to the radio until it's my turn. Nobody tries to cut off my gigantic tank - like car! read more

This is my gas station of choice because their gas prices are always a few cents less than other nearby gas stations. The drawback is that they are very busy and cars enter from all directions. There is often a wait to get to an open pump. I have been frustrated on several occasions because the window cleaning equipment is broken or worn out. With all the business they do, I would think they could replace the squeegees more often before they completely wear out. read more

cheap has cheap gas cheap.... did I say cheap gas?! Come here for the lowest priced gas and leave happy Don't come during peak hours or this place is a chasos of cars like a parking lot Price for gas is same for both credit and cash. And skip car wash even best wash stinks! read more

Express Stop - Car Wash Near Me - Burke, Virginia

One of the busiest gas stations only due to the cheap gas price! Pumps often don't register the credit card or the zip code to which the cashier rudely points at the small hand written note and asks us to keep trying our card there rather than finally trying to run it on his register. One time upon my card constantly not working, I went to the Cashier at the window and complained and he pointed at the note again and stated "your zip is wrong and its not my fault if you don't know your zip". After finally managing to come out to see what's going on, due to me going to him multiple times for the card not working then he states "Customers think they are always right but they are wrong and you don't have money on your card and that's why its not working". I told him that this is really bad customer service and had him try my same card on his window and it worked! Really Bad Customer Service!!! read more

The attendant at the window gives off the vibe that he hates his job and the people that come there. The gas is not worth being belittled

PUBLIC NUISANCE. I *could* let my blood boil over each time I drive home through the clusterf@¢k that has spilled out onto Old Keene Mill Rd, thanks to the management's lack of planning, logic, or consideration. I could blare my horn and let each and every car waiting in line that suddenly goes into REVERSE on OKM that they're "number one." Instead, I choose to be grateful that my life choices have led me to a place where I don't have to play the Hunger Games to get my gas, where I'm not causing backups on major roadways because I just have to get the cheapest gas, and where I can afford the extra few cents to fill up in a more civil environment. read more