Dear Reviewers, I am…read morewriting to share my experience as a customer at 5701 Burke Centre Parkway, Burke, VA 22015. On Saturday, I visited their shop for service, and they told me they were installing a new battery. I was charged $310. However, when I reached home, the battery stopped working immediately. I called the shop several times, but no one answered. On Sunday, I attempted to go in person, but again I could not reach anyone. On Monday at around 11:00 a.m., I went back to the shop to request a replacement or a refund. The person who introduced himself as the manager spoke to me very rudely. He told me they would not refund the $310 and would only charge me $70, without explaining why. I told him that their service was not honest, as the battery they installed did not work at all, and this situation caused me to miss my classes and work. Instead of helping, he shouted at me and made discriminatory comments, telling me that "you are a girl" and "you are from another country" and that I "cannot do anything" and should "go to court if you have money." His words and behavior made me feel extremely uncomfortable, disrespected, and discriminated against. I am sharing this because no customer--especially women or people from other countries--should be treated this way. I hope this review helps protect other customers from experiencing discrimination or dishonest service. Sincerely,

Not recommended, not honest, ask for estimated in writing before any service. Don't waste your time…read morelook for some place else.

"Accidentally" fueled my pump with an extra $10 dollars $30 bucks instead of $20 dollars.read more

Gas here is good value. Significantly cheaper than any nearby gas station. I have been going here…read morefor inexpensive gas for a while, and while the lines are long, someone who makes not much money like myself really appreciates the extra dollar or two you save every time you fill up here. However, over the past week I have had a series of issues, alongside extremely poor customer service. I purchased a car wash alongside my gas a few days ago. It was late at night (~10:30pm). It was $8.50. The receipt in the machine did not print, so I could not get my code to use the wash. So, I parked my car, went up to the kiosk, and there was no one there. Waited, I kid you not, like 3 minutes for the guy to come to the front (there was a buzzer, I made sure to hit it when I needed service.). Finally, he printed the receipt for me. With the code on it! But my troubles were in fact far from over. I pulled up to the wash, started entering my code, and the machine said "OUT OF SERVICE, CONTACT MANAGER" on display. Darn. You'd think the guy printing my receipt would tell me that, but things slip peoples minds constantly, so whatever. So I go back to the kiosk. This time I don't have to wait for the guy. He is actually walking out the back. I stop him, tell him that the wash didn't work, and he said something about it missing a part. Okay. I asked for a refund. He said no. What? It's late. I don't have time for this. He told me the code was good for 2 weeks, and I could come back at any point. Okay. Fine. This place isn't far. I'll live. Fast forward a few days and I stop to get my long awaited car wash. Lo and behold, The wash is cheap and bad. It did not use any soap. There are still water marks and pollen stains all over my vehicle! It was no better than just letting my car sit in the rain. Well, crap. So I assume that there's an issue with their car wash, and that I didn't get duped because I like to give people the benefit of the doubt. So, on my way home, I gave them a call. The guy on the other end says there's nothing he can do. No refund, no credit toward another wash, doesn't even want to look at the car and see if something genuinely went wrong. Hangs up on me. How foolish of me! I expected soap, in my car wash. I might still buy gas here. But if I find a place that offers similar prices and has even mediocre customer service, I will start going there in a heartbeat.

Whenever my cars are acting up, or I need simple maintenance performed, I go to these guys. The…read moreproximity to my home is a big reason, but also because they do good work. Earl, the attendant, is also very friendly. Danny always works on my cars, and he usually gets them done very quickly. On more than one occasion, I needed major repairs done. I've also recommended Danny to a few people in the area whose car needed to be looked at. At the times I needed an oil change or inspection, I would drop off and just walk around the shopping center and window shop. They usually call within 30 minutes. Once I lost my state inspection paperwork, so Danny printed a new one out for me. Another time I had a slow leak in the tire on my Chevy, so they helped me quickly inflate it with their compressor when I had no quarters. I then took it to Costco for new tires infused with nitrogen. Only a few downsides, none of which are major, or even their fault. The inspection and repair lines can often be long, and I have been told to come back another day on a few occasions. The prices of gas are sometimes slightly higher than in other areas, but I like to fill up here because it's right next to my house. I'm also aware that prices fluctuate based on locality. And on a few occasions I've had to call them for updates on my car when I didn't get a call.

I was already never coming back here, but a family member encountered a staff member there this…read moreweek who went on a racist rant about folks from the Middle East because he assumed incorrectly that said family member shared his horrible beliefs. Don't spend your money here!

Best place to get repairs in Burke. They are honest here. That alone is refreshing. Bad mechanics…read morehave really hurt the industry. Here it is the opposite. They will prove it to you, and to their credit are responsible. Their mechanics are great folks, who can translate, if that makes sense. All of the staff here are friendly. They take the extra time, and all have been polite. Professionalism is here. That alone is a major factor, when you compare where do you want your car repaired. I find their pricing reasonable. That also is a bonus, and if you're in the area, this will work out for you.

KC and his great mechanics have been exceedingly helpful to the Car Ministry in repairing vehicles…read moreprior to presentation to deserving low income families.

I've been going to Ox Road Exxon for decades. I mostly use them for minor repairs and gas and…read moreinspections. They've always been great to deal with and they're always reliable and friendly. Highly recommend.

I was driving on Ox Road when another motorist motioned for me to roll down my window. He shouted…read morethat I had a flat tire and yes, I could feel it. I saw a gas station coming up and immediately got into the left lane to turn in. When I did, I couldn't believe my luck that the station included a full service shop on site. I drove around and when the mechanic saw me, my kids, and elderly MIL, he dropped everything he was doing and changed the tire for me. I am still so incredibly grateful for his kind and speedy service. Wow, you don't encounter that level of customer service very often. We were charged a small and reasonable price for this service. Peggy was friendly and helpful. I can't say enough good things about my experience here. Thank you!

This place is horrible! I've been doing my inspection and emission checks here for years, but today…read morewas my last day. I'm completely disappointed. Yesterday, I went to get the inspection and emission for my new car. Last night, I looked at the paperwork and noticed that they had put the wrong miles on it. Today, I went back to the location and spoke to the inspector, 16680 Syed, Zahid. He checked the car, but then he started acting like it was my fault. He started yelling at me for no reason. I was just there to fix the problem, not to be yelled at for someone else's mistake,

Absolute SCAM! Just…read morepurchased $70 of $5 scratch off lottery tickets from this gas station. Of which 3 tickets of $30 winners. Then went back to claim winnings. The same clerk I just a couple days earlier, tells me these tickets are Invalid. Continues to tell me it's not his fault, of the computer doesn't approve, the tickets are invalid. Total Scam, do not support this place. Will be sure to tell everyone I know, never to come to this gas station!

Pretty basic gas station. They have gas. They have sweet and salty snacks. They have bathrooms. And…read moreTVs. On the pumps. With lots of ads and a little bitta news and weather. Also an air hose and vacuum for a buck. Save your buck - KC has free air across the street.

It's nothing extraordinary. The store inside is awful. You might find some peanuts or twinkies from…read morethe 80's. Their prices are too expensive. I will preface this that all stations except Express Stop in Burke are. On a plus note this one is close to a lot. Also you won't be in long lines here to fuel up. The canopy provides relief during rain or other weather. It is fairly new and clean. The employees here are polite. There's just not a lot going on here. Pump your gas and roll is what it has to offer. If I remember correctly it's open 24/7.

The Sunoco at Burke Road and Old Burke lake Road is a convenient gas station. It's convenient to…read morethe Post Office across the street, to Burke Lake Road, and to Burke Village Center. Gas prices are average and competitive compared to other area servcie stations. Not the cheapest, but not the most expensive either. What I like about it is you can always find a pump open and there is not the mad rush that ensues at a nearby discount gas station.I have not been in the convenience store.

Poor customer service. After I filled up gas, there is no receipt printed out from the pump. I need…read morea receipt for car wash code. So I went in gas station to get a receipt. Old gentleman was totally ignoring me like I was not there. He was restocking cigarettes in front of me and ignored me about 5 minutes. To get his attention, I said excuse me sir and explained why I was there. Without saying anything, he printed out a receipt and handed it to me . Even though I thanked to him, at same time he yelled at me " now what" ? I cannot believe his hostile behavior towards customer.

RUDE RUDE RUDE!! Never in my life how the employee is getting frustrated with a customer. Trying to…read moreexplain what I need and they yell at me?!! Disgusting behavior.