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    ExtraMile

    5.0 (1 review)
    Open Open 24 hours

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    4 months ago

    Amy was very kind and friendly. Excellent customer service. Thank you for making me feel welcomed Amy!

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    CVS Pharmacy

    CVS Pharmacy

    2.2
    (76 reviews)
    2.5 mi
    $$

    It's outrageous in store prices are often higher than online. I have to schedule a order pickup and…read morewait? Or deal with a 5 minute checkout price match? You're taking advantage of the elderly.

    I've had my prescriptions filled here for years but yesterday (and today) was the worst experience…read moreI've had. I needed a refill on a prescription and called the number on the medication bottle. This time on the call I got welcomed by a pleasant AI woman's voice. It asked for my details, said I had no prescriptions there and then hung up on me. Literally, just hung up. So I called back (second attempt) and this time it allowed me to give the RX number of the medication to it. It then told me that I had no refills on this medication and to contact my doctor. And then it hung up on me. The only thing is: I do have a refill on the prescription. At no one point on either of the two calls would the AI allow me to speak to a human. Literally, the only way to speak to a human is for me to physically go to the CVS Pharmacy. I contacted my doctor who gave me a refill prescription which I got filled today. I spoke to the pharmacist who told me that yes, I did have a refill available on the medication and didn't need a new prescription from my doctor. He doesn't know why the AI said I didn't. He also said, yes, if you call the number on the medication bottle you can't reach a human at all. I also use Costco's pharmacy and I can always reach a human by phone there if need be. I'm beginning to think that moving my prescriptions to Costco (or anywhere where you can speak to a human by phone, if necessary) is the way to go. I hope though that CVS will change it's new system --- which is clearly not working for its customers.

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    ExtraMile - convenience - Updated August 2026

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