1 Star -- An Extremely Disappointing and Traumatic Moving Experience…read more
It has taken me a couple of months to process this experience and honestly get past how traumatic it was, which is why I am only now writing this review.
This was my second time using Evolution Movers, and I deeply regret trusting them with my belongings a second time. Based on this experience, I cannot recommend this company to anyone.
From the beginning, the movers made me feel uneasy and uncomfortable. There were rude, condescending comments made about my belongings, and my wishes regarding how my home and property were handled were repeatedly disregarded. They insisted on going through areas of my home despite my objections and showed a complete lack of care when it came to doorways, floors, and my personal property.
I even purchased drinks for the crew, only to have one of the movers tell me, with an attitude, that he didn't like grape Powerade. My belongings were made fun of, and I could hear complaints about having to move certain items, including my plants. As a customer who had hired and paid for a professional moving service, I found this behavior incredibly disrespectful.
Unfortunately, the problems weren't limited to their attitude. Multiple items were damaged or broken during transit. Their truck also tore up my driveway while backing in, once again demonstrating what felt like a complete disregard for my property.
Perhaps one of the most unprofessional things I witnessed was the movers working out on our gym equipment while they were on the clock.
I did purchase insurance through the company to protect against damage. However, getting the damage addressed was not a simple process. It ultimately required me to have a contractor come out, assess the damage, and provide a written estimate before the company would cover the full amount of the insurance I had purchased.
I did make management aware of what happened. The explanation I received was that they were understaffed and hot, as though those circumstances explained or excused the way I and my belongings were treated. Being understaffed or working in the heat does not justify disrespecting a customer's home, belongings, property, or boundaries.
As a veteran and healthcare professional, I have always believed in treating people and their property with respect, professionalism, and dignity. I expect the same when I hire a company to come into my home and handle everything I have worked hard for.
This experience was far beyond simply having a few things damaged during a move. It was the overall lack of professionalism, respect, care, and consideration that made this experience so upsetting.
I gave Evolution Movers a second opportunity based on my previous experience with the company. I sincerely regret that decision.
I cannot recommend Evolution Movers based on my experience. If you are considering hiring them, I strongly encourage you to ask very specific questions about how they handle property, damage, employee conduct, and customer complaints before trusting them with your home and belongings.
