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    Extra Space Storage

    1.0 (1 review)

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    1 year ago

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    Public Storage

    Public Storage

    (25 reviews)

    I received top notch customer service from Dorothy, the manager on site during my reservation and…read moresubsequent move-in. She was patient and thorough in answering all of my questions. The facility just opened in Feb. 2015 so it's brand new and spotless. There are cameras everywhere, and each leasee has their own personal access code, so folks can't go running around all willy nilly. Now on the Public Storage system website: I had previously reserved a space at another facility, only to get there and find out that they in fact did NOT have the space I needed. The manager was apologetic and offered to check other nearby locations for availability. On the website there were four facilities near the one I had originally reserved, and all showed availability. Thank goodness the manager had the gumption to call and check because lo and behold they, too, did NOT have the space I needed. I would have been driving around like a crazy person. The website also does not advise that there is a $19 fee for the lock that comes with your unit, and that insurance is mandatory and not optional. Basically, they're not holding themselves liable for your stuff even though you're PAYING them a monthly fee to keep it secure. Okay, sheesh. An extra $11/mo to insure items that aren't even worth half the maximum liability. Ultimately not a big deal to me but may be to someone else. The $1 promotional move-in rate is a selling point and is advertised just about everywhere. It was on the website and is posted on a banner outside of the building; it's even posted here on Yelp! So imagine my surprise when I arrive to move in and my reservation can no longer be found, despite me having a confirmation email and receiving a prompt call from Dorothy to confirm. It just disappeared out of the system! I re-do the reservation on site from my phone, and you guessed it, no more promo rate listed for my space! I now have to pay the $53 full month rate plus the $22 admin fee (whatever that is) plus the $19 lock fee, plus the $11/mo insurance, and now I'm over 100 bucks for move in. So much for $1 being a selling point. I would have made a fuss but quite frankly it wasn't Dorothy's fault and I needed to move ASAP. I suppose this is how these people make their money. Nevertheless, I'm semi content knowing that my stuff will be secure while I'm abroad, but it would certainly behoove Public Storage Systems to provide thorough, up-to-date and accurate information on their website!

    Staff is NEVER there! They don't answer the phone, the elevators are ALWAYS broken (at least one)…read moreand the rent is tooooo high! I just paid my storage for October and for November my price will change from 118.00 to 155.00 for the same exact amount of space.

    Extra Space Storage - selfstorage - Updated May 2026

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