Elevator down again this is the 3rd time and last time was down for weekssss!!!!…read more Snow removal and clean up is terrible it was better when was !!Boston st storage!! Price was cheaper too

Went in today for a storage unit and Mike was very helpful with my needs and questions about the…read moresizes and showing me the 2 storage units I was looking into online overall Mike was very helpful and super nice...

Beware of the new ownership of this Public Storage facility. If you rent a storage unit, you are…read morenot allowed to use their onsite dumpsters. If you do and you get caught, they will charge you $250. WTF? Also, if you rent from these people, pay the little extra for insurance. I recently helped my friend move out of her unit and alot of her things were soaked and damaged by a water problem in the facility. See the photos. Also, at any time mice can be seen scurrying between storage units. Again, see the photos. Lots of mouse feces in her unit. Vile and unsanitary, to say the least. Personally, I would avoid this particular storage facility at all costs. Oh, and at 5pm, the elevators lock and you cannot get up to your unit. Your things will be left out, unattended, with no recourse. Just.....no.

I was cleaning out my storage this week. I was very upset thinking I wanted to cancel this month…read more They are doing work there. I thought I would have no access after tomorrow. So I cleaned it out each day by myself. I left a couple of messages admittedly were not nice. Kelly returned my call promptly. When I went to today to get the last of the stuff out. Was so upset crying. Didn't know if I could get it done. Kelly talked me off the ledge!! She was so kind and helpful. Not many people out there that compassionate and caring. Mike was also there again so kind. If you do rent there and have a problem. Kelly will be so helpful and work with. Thanks again guys. No words could be enough. Cheryl

I sat and waited for 20 minutes for a propane refill, not to rent anything and I understand it can…read moretake awhile so no big deal . But when I was next in line I was told to wait out by the propane tank and someone would be there shortly . After being there for another 10 minutes I saw the girl that told me to wait that the other girl would be coming soon and she was very busy . Finally I went back to the office and come to find out . The girl that was su to be helping me had instead taken the two customers that were behind me . WORST CUSTOMER SERVICE I'VE EVER SEEN .

BUYER BEWARE!! OVERCHARGING!! STEALING MONEY AND RUDE SERVICE!!!! *****AVOID THIS…read moreUNPROFESSIONAL BUSINESS!!!!****** The staff was extremely rude. The employee that helped me, ALEXANDER BARTOLO, told me the complete wrong information and I was overcharged a couple hundred dollars because there are "hidden fees". He told me basically what I wanted to hear and then after I made my payment and left the store, I got a second charge on my card for $405.00 There was no reason and no way I should of been charged THAT MUCH! I tried calling the store to fix the problem and I got nothing but extremely rude staff. Now I'm overcharged of $400 and they refuse to refund my money. DON'T GIVE THEM ANY OF YOUR CARD INFO. THEY WILL SCAM YOU OUT OF YOUR MONEY AND REFUSE TO REFUND IT!! This place is a complete joke and I am never giving them my business again. BEWARE OF WHAT THEY ARE REALLY ABOUT!!!! Moving is not cheap and they run your card for just about every penny you have on your card. They will also keep your card actively on file LONG AFTER YOU RETURN THE TRUCK!!! I was charged a THIRD charge after the vehicle and key was returned. BUYER BEWARE!!!!!!! IF I COULD I WOULD CHOSE 0 STARS!!!!!

The women in the office are really nice people to work with. They are very friendly and efficient…read more I never had any negative experiences while renting there. The prices were much lower than that of the storage units across the street with the national name. I prefer local businesses, anyway.

I used EASI storage for ten years, and I have been quite happy with the services provided. Very…read moreclean, safe, and they really keep an eye on things. Donna and her staff have always been helpful and accommodating with requests. I would highly recommend.

Since becoming a customer, I've received repeated rate hike notices, including increases of over…read more100%, roughly every six months. The company claims these increases are due to "market conditions," but from my experience, it feels like a bait-and-switch: get customers in at one rate, then raise prices aggressively once their belongings are already stored there. This also appears consistent with the large number of customer complaints filed with the BBB about Extra Space Storage and its pricing practices. Storage pricing should be transparent and predictable. Based on my experience, I would strongly recommend looking elsewhere.

don't rent from them. the prices are extremely high. they do nothing. they don't lift a finger…read moreunless your the food delivery. the entire staff should be fired retrained and separated to actually learn their jobs from others who know how to do them. or if they hate their jobs that much find another. contracts are bullshit they don't follow them. and to top it all off the higher ups can't be bothered i am hiring an attorney never in my life have i seen a business run this way and survive and if i have anything to say about it the doors will close

Let me start by say my negative review in this situation is currently being blocked on google…read moresomehow. Initially I liked this place. However after a year of being there I'm done. It's an epic dumpster fire that treats their lower level employees like trash ( no I'm not a disgruntled employee ). The facility has had multiple flooding issues because they have refused to address the sprinkler system and electrical issues involving the sprinkler system. I'm currently moving out of Salem and today my wife and I were doing on last clean out to finish our move. To our surprise we found an epic flood. The sprinkler system had clearly burst and had been doing so for hours. I had to call the fire department to come down to shut the water off to the sprinkler system. I spoke openly with the Salem fire department and they informed me that they have had multiple issues with this and tried to address the situation with the district manager and at the corporate level to no avail. Their concerns fell on deaf ears. The poor assistant manager had to show up in her pajamas to try and address the problem. Meanwhile the useless district manager and the useless general manager sat at home on the phone. This facility has become an epic dumpster fire. They had great management for a while until some genius decided to make unnecessary changes. They over charge for a facility with a rat problem, a clear structural and electrical facility issue. I'm not sure who actually has the ability to make a decision with this location but who ever it is should be fired because they are absolutely incompetent and uncaring of customer support and care. I'm attaching actual photos and hopefully the videos of the issue. Again because they haven't addressed the problem I HAD TO CALL THE FIRE DEPARTMENT AND IF I HADN'T BEEN THERE THE LEAK WOULD STILL BE GOING!!! Also see the oil slick in the water... because someone was allowed to store large quantities of oil in their unit, which is against their so called lease agreement. BRING BACK TYLER!!! I'm not the only one fighting this. There are at the very least 10 - 20 other tenants ( one who has lost over $100,000 in damages) fighting this company. The manager is unprofessional and seriously needs to rethink how he speaks to customers and deals with women specifically. COMPLETELY UNPROFESSIONAL AND SUBSTANDARD.

Horrible service not well maintained would not recommend this storage unit to anyone. Mice…read moreinfestation that ruined all my belongings I had to put a star to post this but they deserve none.

This place is great! Clean and fresh facilities, spacious well priced units and very convenient…read moreaccess. Fantastic customer service from Nadia who helped me with every step from setting up my unit, questions along the way and cancelling my unit after I had stored my stuff in there for over a year. Cannot recommend enough! Thank you!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 154 Pleasant St is no exception. Our Lynn storage facility offers a large selection of unit sizes with convenient options like climate control. Located near Pleasant St and Broad St, we're trusted by neighbors in Nahant, Wakefield, Lynnfield, Stoneham, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.