1. Trunk Space Storage

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Medford, MA

Trunk Space Storage

4.0 (3 reviews)
Open • 6:00 am - 10:00 pm
Updated 3 months ago

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2 days ago

Katie & Mike (I believe) were great at explaining everything to me and showing me the various option.

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3 days ago

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2 months ago

The person who set up my account on the phone was I think Mike. He was very enthusiastic and informative.

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Extra Space Storage

Extra Space Storage

(13 reviews)

Great deal! Such nice customer service from Debbie , she's amazing and funny. And Dylan, so helpful…read moreand nice. They are both happy to explain how things work. This place is super clean and modern looking. Easy to access, lots of parking and drive-up bays. My Favorite thing is probably late-night access(closes at 10pm) so I can come here after work. Great work. Keep it up and thanks for a great experience. Also, it's super close to Wegmans;)

12.13.25 Approx. 330pm…read more Where do I even begin??? This storage facility was awesome back when it was Medford storage. The workers then were amazing. And they actually cared! Now that it's EXTRA SPACE STORAGE, the workers are completely incompetent. First off, the whole place was cold. The heat wasn't on at all. And had a very strong smell of weed lingering around. Zero ventilation! Second off, we were offloading a very heavy tool box in a box truck. There are 3 regular bays for smaller loads for SUVs or cars. There are 2 additional bay doors for trucks as the loading dock is higher. When we arrived the loading dock we needed was being utilized by a SUV, NOT a truck. I went inside and asked the workers if it was one of their employees, they said no it wasn't. I said ok cool no problem, we will just patiently wait for it to free up. The people who owned this SUV weren't there actively unloading or loading their vehicle. They used it as a parking spot for the next 1.5 hours as we sat there and waited like idiots. The workers knew which section their unit was located in as they can see from the CCTV. Did the workers take a walk to find the owners of the said SUV to have them move their car? NOPE. They sat there and did absolutely nothing. They didn't help aid the situation of common storage etiquette. If you aren't actively using the bay doors, don't use it as a parking space. Kindly move your vehicle until you need it again. Especially if the bay door is meant for a TRUCK! It's just common courtesy. Third off, when this big heavy tool box came crashing down it made a loud boom, not one person came running over to check on us to see if we were ok or needed help. I get that it's a self storage facility but we could have gotten hurt not having the proper loading dock accessible. Fourth off, the new parking lot layout is just dumb. Random islands in the middle make it hard to get a truck in there. Like, why?! Fifth off, the far left dock where we were at, the door kept malfunctioning! We were actively offloading it kept shutting down on us about every 2-3 minutes!! Which is a huge safety issue!! Somebody should call OSHA as I'm sure that's a violation! When we first moved in we were given a set of rules and policies. Basic storage facility etiquette. Why can't people follow these same policies? Do people not have brains nowadays?!

Trunk Space Storage - selfstorage - Updated November 2026

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