Well, we were happy with our experience here until today. We showed up to our unit totally tossed,…read moreceiling wires cut, and a bunch of missing items. Funny enough, we had been nervously laughing on the way to our unit about how the front doors were opening without a code... I could not find any after hours number, so we called the police. An officer showed up and informed us that there was a break-in nearly three weeks ago. I recalled a voicemail from the company three days after the break-in date, which I assumed was about the end of our promotional price because it was so nonchalant and there was no follow up call or attempt to call my husband. It's amazing to me that they made one single attempt to contact me, giving no indication of a problem. I'm also shocked that they've just left my unit damaged and did not repair the roof where the burglars cut. And, to top it all off, the police officer told us that the company was not cooperative at all during the investigation...why you wouldn't cooperate with an entity attempting to keep your company secure is beyond me. Needless to say, we won't be staying a moment longer than we have to, and after this experience I wouldn't recommend anyone else use this facility either.

We reduced the size of our unit and moved our things a few months back. Got a letter in the mail…read moretoday that rates are basically doubling in price next month. Now we'll pay almost the same amount as the larger unit we just moved out of. Scummy business practices and to top it off, when you question the rate change they'll lie to customers saying "our system automatically updates rates to match other facilities" No it doesn't. You're increasing it on purpose and taking advantage of people who don't want to move their things out right after moving in. U-haul pulls the same shit but at least they give you a year of the same rates. Extra Space Storage couldn't even wait 3 months LOL. Oh and they just gave up on fixing the bathroom after 2 years. ... ... and the wifi still doesn't work.

This could be the worst run business I have ever seen. I had a storage unit here for about 9…read moremonths and I could not say one good thing about the place except for the fact that it was cheap. Trust me, I understand why it is cheap. Normally I would say that it is just a storage unit, so how could it vary much from others...but I was completely wrong. FIRST OFF, their hours are ridiculous. They are "convenient" for the people who work there and not the people who have units there. They close at "4:45pm" on weekdays. Like seriously, who closes at the that time? Not 6, not 5, but quarter to 5. Like a normal person, I mostly do not get out of work until 5. So them closing at 4:45 makes it convenient for NOBODY to grab stuff from their storage unit, but only makes it convenient for the people who work there to avoid rush hour traffic. SECOND, the people who work there are rude. Maria, I think is her name, acts as if you are doing her a favor by being a customer there. "I am sorry, am I not paying you for my storage unit?" One time I really had to grab something from my storage unit and they closed the gates at about 4:35. I had to drive around to the main office and when I walked in, she was standing there as if she was looking at the clock ready to lock the door and get out of there. I asked her to please open the gate so I could access my unit and she said something like "well you better hurry up." What ever happened to the days of accommodating the customer? THANKS FOR BEING SO ACCOMMODATING. I had to rush up to my unit and make sure I was out promptly before 4:45 so she could leave. What a joke. The opposite of customer service. I am in sales and I pride myself on customer service and there is nothing that aggravates me more than bad service. This was beyond bad service. THIRD, they are so cheap. One would ask "It is a storage unit... how could all of this be true for such a simple business?" Oh it is. They put no money back into their facilities, making it inconvenient for customers. The freight elevator is always broken and they never fix it. You can tell the locks on the elevators are all cheap "makeshift" locks that break, and makes it so the elevator won't work. When you enter the house that the second level units are in you have to open a garage door to get in. The thing is SO loud. Put some WD40 on it. THEN, the lights in the facility are on a timer. When I originally first got my unit, it was a 30 minute timer and almost every time I got left upstairs in my unit when the light went out. So frustrating. THEN, THEY HAD THE NERVE TO TAKE OUT THE 30 MINUTE TIMERS AND INSTALL 15 MINUTE ONES, JUST TO SAVE $$$$ ON ELECTRICITY. ARE YOU KIDDING ME!!! From there on out I should have turned the dial to the full 15 minutes before I left, just to run up their electric bill. So cheap. There is also no heat or AC in the building. I mean AC, I get it, but no heat in the winter gets brutal. Put some money into the place. There was one worker there, I forget his name, but he was a very nice man. I could tell they did not treat him right, but he was a hard worker. He opened the gates for people and fixed things when they were broken. He should be praised. He was always very accommodating to me and I thank him for that. A few more things - they are are open for 4 hours and 45 minutes on Sunday. What kind of business hours are those? I mean, really? At least give me 6 hours. Also, every time you open the door to your unit, you literally have to wear ear plugs because the sound the door makes when you open and close it is so loud, it literally frightens you. As for McCarthy self storage, get ready to be inconvenienced and appalled at the level of service every time you enter the premises... that is if you can make it there during their business hours. TERRIBLE. TAKE A CLASS ON SERVICE.

I was nearly scared off using this place because of the 1-star excoriation it received from the…read moreother Yelper who's reviewed this place. However, the price and location were right, so I decided to try it anyway. After all, I could always leave if I hated it. I'm glad I did. McCarthy Self Service Storage is a decent and competitively-priced storage facility. While it shows signs of use, I find it as clean as most storage facilities I've used. Maria was working when I visited, and while she is no shrinking violet, she was pleasant and helpful. The second floor units are accessed by a flight of stairs, but your cargo can ride in the freight elevator if it's too much to carry. This feature was nice when I was there: I could load a significant portion of my truck into the freight elevator, close it up, send it upstairs, and then unload it, rather than making many trips up and down. The entrance to the elevator is outside, so you can pull your car or truck right up to it. The only thing that would make it better is some flatbed dollies and handtrucks for rolling the stuff to and from the unit, but oh well. Of course, the Achilles' Heel of this design is that only 1 person can use the fright elevator at any time, so if there had been another customer using it ahead of me, I would have had to wait, or carried my stuff up the stairs. The freight elevator has some peculiarities that Maria showed me; after following her instructions, it worked fine for me. Chris A. is correct when he states that the hours at McCarthy's are much more limited than at most storage facilities; I guess this is something you just accept or don't; there are plenty of other places that have automated code-activated gates, etc. so that you can access them on a more liberal schedule; they also cost more. He is also correct that the non-climate controlled interior reflects the comfort of the ambient temperature; again this is a take-it-or-leave-it proposition based on your needs and wants vs. willingness to pay. I had to reset the timer on the lights once during my visit; unless you are spending an oddly large amount of time in your unit, this should not be a major issue. Conclusion: McCarthy is a decent storage option for a person whose needs are compatible with what they offer.

Great temporary storage for living room furniture. Inexpensive, clean unit with no leaks, and easy…read moreaccess outside their business hours. More convenient location and cheaper than Waltham storage that got bought out by corporation and prices were hiked. The staff are EXTREMELY helpful, courteous and professional.

I have had some pretty poor interactions with uhaul throughout the years... I have never had a bad…read moreexperience at this location. Great manager and the people at the counter seem to interact with customers as they are treated. If you treat them with respect, they'll do the same. Even when I've seen some pretty obnoxious people , they keep it professional, but a little kindness and respect go a long way with them. Recently my so forgot her code to self storage right as they were closing up so I ran over and they were happy to help. Honestly can't say enough great things about this place.

Have been storing stuff at Chelmsford Storage Solutions for nearly 10 years now, and required a…read morerotating series of spaces of different sizes as things came and went. Staff has been extremely helpful with all the changes. I've worked with Karen most often. She is patient and caring -- willing to go the extra mile to be sure everything works perfectly. Can't praise enough. Oh, and the spaces are immaculate.

I went into Chelmsford Storage Solutions after a bad experience with a corporate storage place…read more Hands down 1000% better. Karen was awesome, they have great rates, the place is clean and well kept, and the customer service is top notch. Also, it well secured which is great peace of mind.

I have a large "kit" of rolling racks, hangers, tables, chairs, machines, and other things…read morenecessary to set up a costume shop at a moments notice. I have rented storage units in the "city" and pulling a 10-ton truck in to load in and load out is a nightmare. While filming in a warehouse in Wilmington I noticed this facility being built. At the end of the year I decided to go check it out since it was time to put the kit to bed until February. It was awesome. Easy to get into. And the manager is so amicable and accommodating. She understood that having multiple units near one another was ideal for our load in and explained the facility rules of operation/billing/access clearly. The little supply shop was great, too, when we discovered our padlocks were too big. And that we'd run out of shrink wrap. I've suggested this facility to two other stylists and everyone has been thrilled with their experience. Glad to find someplace easy to access and with a small business approach to customer service.

Place has really gone down hill is and is no longer cleaned. Bathroom is always disgusting and…read morethere is never any toilet paper or paper towels. There is constantly an accumulation of dead flies near the window in the hallways which seem to never get swept up. Perhaps the place needs a new manager who actually cares what the facility looks like and cares that its clean.

Aweful price increase from 22$ to $141.00 a month for your electric bill is outrageous and sad that…read moreyou tried to lie so badly and say you promised no price gouge but you did it anyway. Awful

I received a commentfrom a Jenna G. which said "Business Owner" regarding my review of USStorage in…read moreMiddleton, MA. I was surprised when Jenna G told me to use an email and then I would be in touch with a manager......This was odd because USStorage has all my information. It would appear that this is just a "legalize" way of doing nothing. I was very clear about my situation. USStorage would have tapes of all calls to the service center. The Middleton Building is completely NEW and that there was problems with mice, just tells me that the building is not well kept. You have my information and you can contact me and send me a check for my losses. I will attach photos within the next 24 hours.

Recommended by my mover. Clean facility and units, good access for loading/unloading. While this…read morelocation's office is closed on Saturdays, the manager very kindly met me so that I could open an account without having to take time off of work. Pricing was just as good as other storage facilities, without all of the fake extras. (i.e., you don't have to buy their lock or their insurance)

- Exceptional, friendly customer service - Always clean &…read morewell-secured - Very reasonable prices - 5am-11pm access You couldn't ask for a better place to store your stuff whether it's for personal or business use! For Bostonians, I even think it's worth the drive to either Medford or Charlestown. I have a unit in Medford, but I actually toured the Charlestown location first when I was searching for a storage place about a year ago.

The service was great. The quality and cleanliness of the space was as described and the access to…read morethe storage area was easier than expected for a city storage space.

I was dealing with a very complex wine storage and cellar management issue from California…read moreinvolving a collection being moved from New York and Jahn and his team went above and beyond to help me with this very complicated situation. I could not have asked for a more accommodating, friendly, and professional group of people. The wine storage area is incredibly secure and at the right temperature and humidity levels. The lockers do not have shelves, so I would recommend bringing your own very sturdy ones to maximize the safety and efficiency of your storage needs.