Customer Service was excellent! Eric was great! Extremely professional, well informed and made me feel very welcome!!

Save yourself the headache and stay away its SOOO hard to get in touch with someone that works there they NEVER answer the phone NEVER call back every time I stop by the office NOONE IS THERE during business hours this place is an absolute shit show! read more

Zero stars. I went to this location to find out about available storage units. There was some work going on in the office, but no closed sign. Outside a very RUDE woman stated, " The office isn't open." so sarcastically. I replied,"how was I supposed to know that?" She replied, " can't you see this work going on in there?" To which I responded." doesn't mean it's not open." I wouldn't put my things there if they gave the storage units away free! Stay away, give your money to another business. very very, very rude. Customer service is a zero. read more

The unit in Malden, MA at 650 Eastern Av in particular is always dirty, seems like an abandoned place, elevators are overdue for maintenance, no staff on site daily, and the bathroom is always locked. read more

I really appreciate the service. Stephanie is the person that I usually meet there, she's very nice and on top of everything... Five stars customer service She goes above and beyond to satisfy yours needs. Thank you Stephanie read more

This is the first time I have ever used a storage unit. Public storage was very clean and accessible . Their hours of operation were adequate and entrance into and out of the facility was smooth. Never waited for a parking space or 4 wheeler. Staff were helpful during check in. Barbara Maffeo read more

They should keep clean and leave access to the restroom, they keep the restroom CLOSE ALL the time, if you have to go when you need , forget it , sometimes the main gate is looked even if you put your password.... It's a nice place, but should be clean and for the price that we pay should be better. read more

This location is clean and well maintained. We have used their services previously, and it was such a great experience that we chose to come back here when we needed to store again. read more

This is my second time using Public Storage - I closed my account when I was laid off last year, but when I got a new job, I got a new space with them. The storage spaces are clean and easy to access, and the contactless sign up process worked very well. There are about 4 handcarts available, and that has been fine during the pandemic. Once people are out and about more, it might not be enough. I've used several storage spaces over the years, so I expect that the cost will be a bit higher than the rates in advertisements or online. As other people have mentioned, the rates do go up every year. I'm moving soon, so I'll be closing my account, but overall, I had a good experience with Public Storage. read more

Don't bother. Rate increases every year. Accused of dumping my belongings in one of the hallways, when a quick check of security cameras would reveal I did no such thing. Will be cancelling as soon as I line up a new solution. read more

***UPDATE*** Fixed. All is well with Public Storage. They put in a request with the District Manager and approved my move to another unit without a price hike. They were very courteous and professional. Good customer service Public Storage. read more

Sandy was wonderful in helping us secure a storage unit for our son who has recently moved to Boston. She made the process seamless and within a few minutes we had a unit. Sandy was outstanding with her customer service and helpful in meeting our needs. We highly recommend this Public Storage location and give Sandy 5 Stars!! read more

Sandra is the epitome of outstanding customer service! A very pleasant experience overall! read more

If I knew then what I know now I would've never picked this facility. I put my belongings into storage before moving abroad and it's been a disaster since. Nobody returns your call. I've reached out through Google review, emails, and phone calls and received nothing in return. I received someone on the line ONCE in 16 months and was met with rudeness. My rate went from $89 to $139 in 16 months and there's not a thing I can do about it. If you don't value customer service, your money, responsive management, or your time - this is absolutely the place for you. read more

I first rented this unit in March 2014. I paid $53.11. The rental increases are ridiculous.I just received a notice that there is an increase as of October 1 to $107.00. That is an increase of over 100% in just 2 years. The only plus side of this is it will motivate me to downsize and get rid of the unit. read more

Helped my friend move his stuff into this place. The entire storage facility only has exactly one dolly cart. When I asked the guy that works there why they only have one dolly cart, he answered in a douchey tone "it is not a requirement" as he loaded his fat mouth with Ben & Jerry's ice cream. read more

I guess this place does not want business. The store opened at 9:30am and now at 10 am, the manager is on a break and closed the store. Several cars turned around and left. Unbelievable. read more

I've been renting a unit at this location for the past 4 years and have been very disapointed with the way my account was handled Due to the high turn over in that place. Today i went very frustrated about billing issues: late fees and rent increase that i wasn't notified. I met with two nice ladies Sandy and Angela L. They both helped me to figure out what was the issue and what went wrong. They immediately fixed it. This issue was supposed to be fixed two years ago!! I cannot commend these two ladies enough. They are very professional and they show their compassion to customers that they really care! Thank you Sandy and Angela L Hadjer T. read more

We rented 5x5 storage. I thought it's gonna be too small but no. Queen size mattress fits there. I paid 60. Clean and ppl who work there are nice. read more

There are so many unexpected fees you are met with when you go to open your storage unit. I figured the price online would be the monthly price but they will not let you open the unit unless you buy the extra $10 insurance EVERY month. After the first month they increased the unit price by another $10. Paying $99 a month soon went up to $134 a month for a 5X10 storage unit. Then I set up auto pay. After going to the counter and closing the account, I still got charged $134 for the month after I closed the account. The customer support told me it is something separate that I needed to shut off. At first the representative was nice and told me in 4-6 weeks I would get a prorated check, but then when I asked for some sort of confirmation or reference code of our conversation and she became very hostile and rude. I also asked if I should expect any other payments to come up (because I was unaware I would need to take any further steps to close all associated payments with Public Storage after the front desk told me I was all set) and the representative was even more rude to me. They need to understand that this is the first experience I (and probably most people) have closing a storage unit account with their company and that after hearing the front desk at an actual location tell me I am "all set, no more charges" I would be surprised to find a new bill. At the actual storage unit, the prices for plastic bed covers, boxes and packing materials is very expensive. The front desk will try and sell you locks and plastic covers - buy them ahead of time and somewhere else because the store overcharges. The Uhaul place down the street has better prices, and Lowes or Home Depot is even better. Also, they warn you that anything uncovered like a bed or couch will get really dusty and probably ruined if you opt not to get the plastic coverings - they are correct. Everything was so dirty after a month of having my belongings there. The top of the units are open (because they don't want to pay for extra electricity) so a lot of dust settles on your stuff. The weekends are always a more busy time to move stuff in, especially the end and start of the month. I was lucky with the dollys, there are three at least, but someone could take one for hours and not return it. Its first come, first serve. read more

I got the biggest unit they have Sept 2017. The light outside by unit was out and I was guaranteed it would be fixed soon. It's now August of 2018 and it's still not fixed. The clerks at the front counter are great and it's not their fault. I blame the managers and District Manager. I have called, emailed and have been ignored. When they did contact me they would pass the buck and blame an old manager for dropping the ball or tell me that it would get fixed. The last conversation I had with the new manager over a month ago told me it would be fixed it's still not. In the mean time they have increased my rent to a unit I cannot see into because it's so dark. It's a hassle trying to take or move things in and out of your unit with a flashlight in your hand. It's just not safe. Do not rent from here management does not care and it's all about the money. Not one person in management apologized or offered me any compensation. Such bad business practices. Can't wait to be able to move my stuff out of here!!! read more

Slime ball operation. Raised my rent on 10 x 10 unit by 50% over 2 years. New renters get better price than loyal long-term tenants. Used to love them, now I hate them. read more

We had a great experiences with Chris Adam and Public Storage. Chris was great to work with help get us the correct size explained the pricing and payment due dates. the facility is clean and easy to access. My only complaint is with the amount of paperwork i signed fewer times for my house mortgage. Chris did a great job explaining the documents but it was ridiculous how many forms corporate requires. read more

I was in the area looking for boxes and Jonathan really helped me find what I was looking for. I would say that it was somewhat pricey but I suppose its the nature of the business its not everyday people are buying boxes. read more

Had a great experience there getting some moving supplies. The people there were really helpful and nice and i would definitely go there again. read more

Nice people here! Great Hours! Price is reasonable I love that it is month to month and I don't have to commit in case prices get too high I can leave.I would recommend but beware you will have rent raised. Happy Customer no real complaints read more

I rented a 5x7 space and managed to fit everything in it. The manager was helpful and very courteous. The unit is clean. I'm glad I chose to store my things here read more

I rented from this storage in April 2014. I have a tv, chairs, couch, dining room set, and various important boxes. A few months ago I came to my storage facility and found mouse droppings all over. This week I came in and actually found a cockroach stuck in the tape of one of my boxes. I am completely disgusted. I just bought a brand new home and now I have to throw out 99% of all the stuff in my unit. If I was going to have to buy all new stuff I would have never rented from here. When I complained I was told that they are not responsible for what people bring in. They had an exterminator come in May and found nothing. I find that hard to believe. I bought insurance on the unit and put a claim in. I was told that the most I could get is $250!!!! I had to take all my clothes to get professionally cleaned and now I am throwing out all my furniture. DO NOT TAKE YOUR STUFF HERE. Go somewhere else its not worth it. read more

Chris and Tanner are great. Couldn't have asked for a more seamless process. Booked a 5 x 15 space online and when I met with Chris to sign the lease, etc. the first step was to show me my space to I could be sure it would accommodate my needs. He then asked a few questions about my storage needs to ensure that the space I reserved would in fact fit my needs. Having never rented storage before, I did rely on a lot of the online reviews I read about this location and specifically Chris. I'm glad I did. After confirming that my space was a good size we went to the office to go through all the paperwork (which is quite a bit) and Chris explained everything so well that even questions I had prepared were answered before I could ask. I'll be storing things a bit at a time over the next few months and were pleased with their access hours and security (unique access codes that have to be entered entering and exiting). read more

friendly staff,jonathan and chris were great they really helped me with all my questions .i have used other storage locations before but this is one of the better establishments. read more