I use Charlestown Self Storage for personal storage, I know they have corporate clients as well…read more They offer the ability to reserve a unit on-line which is super convenient but I went to the facility personally because I wanted to see the space before I signed up. I give them 5 stars for their customer service, convenience, ample parking, reasonable rates and state of the art security (They not only have key card security and cameras they also have on site security overnight)

gave them 4 stars for a move at the end of last month. Clean…read moreDry Good customer service reasonable rates on site security overnight everything you would want in a move.

Finding a unit at Value Store It has been one of the most pleasant storage experiences I've ever…read morehad. Kenny, the manager, is one of the kindest and most patient customer service representatives I have ever encountered. Kenny showed me several units, answered all my questions, and even helped me think about which unit is best suited for me instead of just going with the higher priced unit. You can tell that he really cares about his customers rather than other storage companies who just want to make a buck. He even stayed an hour after closing time to show me more storage units because I couldn't make up my mind. I didn't even get this type of service at Chanel! The storage units are well kept, clean, and well ventilated. The prices are just as great as their customer service. If you're thinking of renting anywhere else - don't. I couldn't stop raving about this place to all my friends. Corporate, if you're reading this, you seriously need to give Kenny a raise. I've never met anyone more dedicated to his job. Get off yelp and call them already!

This storage facility has been absolutely fine to have as a back up for holding large items. Not…read moresure why they decided to hire a rude and condescending person by the name of Richard. If you are late with your payment, prepare for the judgment and doggery as he is so much better than you, the actual customer that pays for him to eat. Wouldn't recommend to anyone. Two days after making full payment and still no access to my unit. Couldn't be paid to deal with Richard again. Today, he took screenshots of my personal information from the company terminal. Referred to DHS.

Recommended by my mover. Clean facility and units, good access for loading/unloading. While this…read morelocation's office is closed on Saturdays, the manager very kindly met me so that I could open an account without having to take time off of work. Pricing was just as good as other storage facilities, without all of the fake extras. (i.e., you don't have to buy their lock or their insurance)

- Exceptional, friendly customer service - Always clean &…read morewell-secured - Very reasonable prices - 5am-11pm access You couldn't ask for a better place to store your stuff whether it's for personal or business use! For Bostonians, I even think it's worth the drive to either Medford or Charlestown. I have a unit in Medford, but I actually toured the Charlestown location first when I was searching for a storage place about a year ago.

Moved a 1,400 sqft third floor apartment full of way too much crap to another 3rd floor condo…read more These guys are absolutely phenomenal. They are super nice, EXTREMELY helpful and methodical. They really care about your stuff, and make sure that they don't break or bang your stuff. I would recommend these guys to anyone who wants to not have to worry about a stressful move, worth every penny.

We used Otto's to move the contents of our storage unit which were mostly bins and boxes, as well…read moreas a few pieces of furniture. We asked the majority of the items go in our large (fully empty) basement. We should have inspected the work before paying but with the exhaustion of the move we did not think to. We were so upset to see how our belongings were just tossed about, heavy bins put on boxes that were starting to buckle under the weight, fragile items throw on top of piles of boxes, everything was clustered to one area so it's challenging to access while the rest of the basement as well as several shelving units remained empty. They also quoted one price and ended up charging more than the estimate as they begin billing their day from when they leave their house, not when they arrive to your location for the move. I reached out in writing to express my concerns and have yet to hear back. DO NOT USE THEM. Im certain some of our items are now damaged, in addition to how much more work we now face going through the absolute mess they made.

I am finishing up a year of renting at the Everett Extra Space Storage location. ​Justin and the…read moreteam were always helpful and professional. The unit was clean, well-lit, and accessible. The prices were very competitive compared to other companies I explored. Pay at least a month ahead of time to avoid losing the promotional leasing rate.

Super convenient, quick and easy. App works fine. Staff is friendly and definitely proactive. My…read moreunit was clean and ready on short notice. Facility was never crowded and there was always carts to use.

Very highly recommend East Coast! Moving is stressful, but they made it so much less. We hired them…read moreto move our business. There were 3 very bulky and heavy (and expensive) machines that we were concerned about, but Miguel & his crew wrapped them up securely and got them there safely. The team was very efficient and professional from start to finish. And the planning and communication beforehand was seamless. There were a few other movers we considered, but East Coast was the only one who responded quickly and were friendly, transparent, and fair. Luis and made us feel like we're in good hands, and they earned our business and trust as a result. We couldn't be more pleased with how our move went and will definitely use them again.

Service was impeccable. The person (Cecilia) who took my appointment was great. She was thorough…read moreand answered all my questions and concerns. She was also very responsive via email. The movers also just as great. They were on time, friendly, polite, quick and efficient. I could not ask for better service and would definitely use them again for any future moves.

I thought I remembered hiring Michael's for our last move 16 years ago, and for a workplace move…read moretoo. So I called again! As expected, they were easy to work with, pleasant all around from the texts to the phone to the muscle! Three nice guys showed up. We weren't even done packing yet, which they took in stride, and helped us wrap, box and tape like champs. They even had to take some big items out the back way and hoist them over the 2nd floor railing! In the new place, they positioned our rugs, and our sofa and desks, even assembled our Sleep Number bed and adjusted the setting. They are VERY experienced in all things! And only one item broke, and it was too easy to break, and will be good as new with some Crazy Glue. I hope we don't have to move again anytime soon (knock wood!) but if we do, I know who to call!

We used Michael's Movers for a cross country move from MA to California after we were recommended…read moreby several friends, one of which has used the company 3 separate times to move. We had high hopes, but unfortunately, were blatantly lied to and this is honestly the worst professional experience I've ever had in my 30 years. The sales person that we spoke to named Cliff told us that the move would take up to 14 business days (which is 3 weeks), which was unfortunately too long for us as my husband works from home and we needed to be out of our place by the 30th which would potentially put us sleeping on the floor for 2+ weeks. So we told him that we weren't able to do it and instead we rented a U-Haul and planned to do the move ourselves. He then called us a couple days later saying that he talked with Michael and said he "worked something out" and that we SO LUCKY because their 2 18 wheeler trucks needed to be back by the 14th for a big move, so our things would HAVE to be delivered by October 5th. I have this in writing as well that our things would arrive by October 5. The day of the move comes around and they make a sign of contract that says our things could be delivered in up to 21 business days, which is a whole month. This was never an agreed upon or discussed and made us very nervous. And as it turns out Cliff LIED, and made up the entire elaborate story that he told us that the trucks had to be back by a certain date in order to get our sale. I guess the jokes on us, because we put our faith in Cliff when we shouldn't have. Our things didn't even get loaded on the truck until October 5, and we waited an extra 1.5 weeks for our things. It's not about how long the movers took if 14 business days was what was agreed upon, it's the fact that we were lied to about how quickly they could get it to us in order to get our money and that we would have never have gone through with this if he hadn't lied; we were fully prepared to move ourselves and had a uhaul already rented. The amount of stress that this company caused us is not worth it, I would not recommend them to anyone, and they also mislabeled our boxes and didn't label several boxes. Even the movers that came to unload the truck when it finally arrived in California told us that we should file a complaint about the mistakes that were made in Boston. Shame on this company for feeding lies to get people's money, they truly don't care about people. When I tried to discuss it with Cliff to ask what happened to the plan, he immediately shut me down and ended the conversation. I reached out to info@michelsmovers.com for support and more information about where our stuff was, and I sent along screenshots of the dates that were discussed, and we NEVER EVEN HEARD BACK. They truly don't care about their customers who pay them $7000. I have posted my story to all my social medias and told the people that recommended us who will never use Michels movers again and will stop recommending them. Super unfortunate

Other than perhaps my family, my relationship of 25 years of recommending clients to Titan is my…read morelongest. These guys are just plain good at craning appliances to dangerous places. They are also organized, professional and customer friendly, which is just as important I highly recommend this company

Outstanding crane service. Moved my mother from a 6th floor condo in the Boston waterfront, and…read morethere was no impact on the surrounding area. The team easily craned out large items like it was a Nintendo game. Well worth the brief time and money spent to work with them.