5 times the elevator gets stuck and doesn't respond…read more Uber slow The staff, location, and prices are great, but if I gotta wrestle the elvator. It gets frustrating After maintenance, the elevator is even more unresponsive

Reliable, friendly, had units ready and available. No hassles moving in and when we moved out…read more Provided carts and dollies for use on-premises. Clean and I'd use them again if my offsite storage needs required it.

I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

Absolute garbage facility. Rent was raised twice in a few short months for no reason…read more Moved out and forgot to leave keys since i hired a mover. Scheduled the move out 2 weeks in advance. Immediately called to let the property manager know i forgot the keys. i was told by their property manager (whose name i will leave private) that as long as they see my unique code used on the call box and that my unit is empty, they'll move me out and not to worry about returning the keys. I even offered to bring back the keys and was told it's not necessary. I am now being hounded by public storage to pay not only a month of rent AFTER i moved out, they're stacking monthly late fees on top of it since i didn't return the keys. They clearly didn't do a check out inspection when i left, or they would have called me and told me i needed to return the keys. Their new office "manager" is extremely rude and kept telling me she's new and she's just the messenger. Instead of helping me resolve my issue she sent my bill to collections. . She kept telling me the worker gave me the wrong information and i do indeed owe them this money. This is outrageous because they're letting me know almost 2 months later that i do owe them, even though THEIR employee misinformed me. Yes i understand this is on my contract, but that's why i CALLED TO SPEAK TO A MANAGER who assured me it was not an issue. It is not my fault in any way that your manager misinformed me, i would have brought the keys back that day. I spoke to the collections office and told her what happened, she said she does not feel that this is fair and she will take notes. Since then, i am not getting CONSTANT texts from public storage asking me to pay my balance. If they already sent me to collections, there's no reason that they continue to harass me instead of having the collections agency take care of it. Why would i ask a manager something, be told to disregard it, and then be charged and sent to collections? Absolutely disgraceful experience and I will never use public storage again. They are dishonest thieves.

So confused on why someone would call me to confirm my appointment left a voicemail and everything…read moreI call her back and we speak and I confirm my appointment at 4pm . 4pm comes around and there is not even 1 person at the office it's locked as if their closed . Very unprofessional and weird , if you didn't want the business you shouldn't have reached out in the first place.

Nicole was absolutely amazing! She was super nice, attentive, and very detailed throughout the…read moreentire process. She showed me the unit beforehand and gave me a couple of different options to make sure she could meet my needs and requests. She was extremely helpful and made the whole experience so easy and pleasant! I definitely recommend renting a storage unit here, and if you do, ask for Nicole! She'll take great care of you!

Very attentive! They answer the phone and are completely on…read moretop of everything. Nicole who runs the place and also lives there, is super sweet and extremely professional

I'm so very Impressed with the professionalism and the caring friendly touch that Consuella handles…read morefor Me concerning My storage needs. And the location is always so clean, and I'm sure it's because she takes so Much pride in her care for her job and the property. Maurice McCoy~

Friendly and great customer service, and they are all very kind. They check all the keys to make…read moresure all are locked correctly. If not, they will give you a call! I needed to change the size of storage I have been renting, all the staff helped me through all the process very patiently. They showed me some different size options of storages and walked around with me. So thank you.

When in Vegas this is my go to for all my storage needs. We have been utilizing green valley…read morestorage for many years! Sabrina is a godsend with amazing deals and customer service. She truly makes the effort on making you feel like family. Their facility is clean and well secure. They have a variety of sizes. I would recommend 100%.

The staff here is wonderful. They are very nice and helpful. Glad we found this storage…read morefacility....Thank you

Best self storage ever!! The staff is friendly and helpful! Easy access to storage units!read more

Security is tight and units are clean. My last storage place had breakins disputed the alarm…read moresystem. My unit got hit. Neighbors on both sides got hit. No video could be given to the police. No alarms, nothing. This place seems to be on lock down. If an alarm rings, someone comes out and checks.

HORRIBLE EXPERIENCE! The lady on the phone was SO RUDE! Nobody seems to know what's going on, got…read moredifferent instructions from many people which all seemed to be wrong. They wouldn't even let me check in within an hour of them closing just to make sure they didn't have to stay one minute past close (which wouldn't have even happened). Does it really take an hour to check someone in? How come I was told by multiple people weeks ago that I couldn't make a reservation but it would fine if I came within these hours? It wouldn't have even been as big of a deal if there was any level of customer service to soften the blow (like literally any at all). 10000/10 don't recommend.

dont rent there they are verry unprofesional and they restrict you when you have done nothing and…read morethen ten day you kick u out and if you dont they keep your stuff so they dont prorate nothing so they in other words robb you!! thats how they make there money robbing the little man the office help act like they own the place id love to talk to the owner...