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    Extra Space Storage

    3.1 (41 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

    Get pricing & availability

    Response time

    2 hours

    Response rate

    100%

    Services - Extra Space Storage

    Self storage

    Vehicle storage

    Extra Space Storage Photos

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    Recommended Reviews - Extra Space Storage

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    Reviews With Photos

    Natalia V.

    WARNING TO ANY INTERESTED CUSTOMERS: DO NOT RENT A STORAGE UNIT FROM THIS FACILITY. After my horrendous experience with ExtraSpace, I will make sure to never rent a storage unit from this company or this specific facility ever again. Security is pretty much nonexistent here except for a couple cameras at the front of the building. There is only one employee manning the front desk TOPS, and most of the time they're in the back room or they're not paying much attention to what's going on. It's way too easy to hop the gate and get into the facility via the side door that's always unlocked. There are also no cameras in any of the hallways of the building. Back in June there was a massive break-in and multiple units were hit, including mine and my boyfriend's. We had several sentimental valuables taken, despite our unit being double-locked. We'd carefully organized and packed the entire space, only to return and find it ransacked/left in horrible condition. The staff barely offered any help unless we pushed for it, and we received no discount for the emotional and financial damages the break-in caused us... the manager just gave us a generic "we're so sorry this happened" spiel and replaced the locks... after we asked for new locks. My boyfriend and I had to approach the staff first for any sort of communication or assistance post-robbery. Not the other way around. The only reason we even found out we were robbed is because the police happened to be called by someone in the neighborhood nearby. Had the police never been involved, we wouldn't have known the break-in took place until reopening our unit. I should also add this detail: The insurance that ExtraSpace MAKES all their customers use only covers up to $10,000, and does NOT cover stolen or damaged jewelry. STAY AWAY from this company and look elsewhere for storage! And shame on the entire staff for running an absolute scam disguised as a business.

    Douglas F.

    I've been renting here for the past year and a couple of months ago I went into my unit and when I opened the door, I noticed a majority of my work equipment was missing. In total, $45,000 worth of equipment that I use for my business. It has made a huge mess of my life, finances, and work. Upon my own investigation I realized that there is a gap above every storage unit and that a human being can climb into these units. The lock is attached to a latch, but from the inside, there are two small nuts that hold the latch into place. Someone must have climbed into the unit and undid the latch and opened the door. After they took what they wanted, they put the latch back and it looked like no one was there. I suspect it was personnel from the storage facility since every question I asked was responded to with false information. Unit management never responded to my emails and their claims department was unwilling to work with me to adjust the max claim amount on the insurance. If it was a normal robbery, I might be okay with the way things were handled, but there is no security at all. Actually, there is an open window above almost every interior unit that allows for anyone to access everyone else's units at any time they want. So after a devastating hit to my life and my business, the most I can do is warn others to not store valuables at this place. You will not be accommodated when they are stolen, even though they are giving free access for that to happen.

    Disappointed with Extra Space Storage. Especially during a time like this. Rate increase. Really?  Wow.
    Lina R.

    NOT THRILLED. I have two units here. The 1st unit i got in Mid March 2020. During Pandemic. The 2nd unit right around Mid May. We have not even been with them a year and they are increasing the prices. People are still having tough times. This is a sign that EXTRA STORAGE SPACE IS GREEDY. This is SUCH A DISAPPOINTMENT they are increasing their rates at a time like this Wow. SMH. I have a unit at Life Storage ( previously Summerlin Storage ). I have had that unit over there over a year & they have not increased the rate. I will be taking my stuff in this unit at Extra Space to Life Storage on Hualapai & Peace Way. The staff over there greets you all the time. Not a one time deal to get you in the door. Everyone over there is always nice. IHAVE MOVED OUT OF HERE!!

    Chris S.

    I pay for secure storage at this lot but the gate is perpetually broken and stays locked open for weeks at a time. When I call to ask them when it will be fixed and to express my displeasure, they invite me to take my business elsewhere. They blame the fact that the gate is broken on other customers but if I recall, they claimed that part of their security measures were cameras. So just to sum up the service I'm paying for, the lot is not secure because the gate is always broken and the gate is always broken because they can't identify the customers who keep breaking it with their security cameras that are supposed to be protecting their customer's stuff. This place is the worst. Response to business: I've already experienced your customer service response to my concerns so I'm not very confident that you will do anything other than tell me to leave if I'm not happy. All I did was ask you to fix the problem and give me a sense of when you would do that. You refused and told me to leave if I wasn't happy and then you raised my rates. You are the model for poor customer service and you do not stand behind the basic promises that you make for your service.

    No accountability of reservations.

    I've had to revise my review. I called today about my reservation that Debbie made me for June 17, 2023 and the employee who answered the phone told me that she doesn't see me reservation. I wanted to lock in the rate I saw but they gave away my reservation. This is COMPLETELY UNACCEPTABLE. I have no trust in the management and would like them to make this right, as promised, as soon as possible.

    They had time to break in!

    I give this place 0 stars. They raised my rate 2x in less than 2 years. Not to mention I was robbed. Someone stole my belongings and the management did nothing but slammed a 1800 number in my face and told me to shush, Every time I go into the place someone new is working there and they only have 1 gate working! The person that changed my lock and was supposed to send me a picture of my belongings mysteriously doesn't work there anymore. Hmm...

    Front of Storage Building

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    Photo of Tomomi Y.
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    9 months ago

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    2 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

    Eva is highly courteous and accommodating. The facility is spotless and well-maintained. The location is accessible without difficulty.

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

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    2 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    4 years ago

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    6 years ago

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    Emily S.

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    2 years ago

    Awesome service, I will continue to store here. Great customer service and helpful. Thanks

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    Emily S.

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    3 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    2 years ago

    Ok update..... trailer finally got broken into. I highly recommend NOT renting hear. Rate hikes and bad security. Good luck

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    Emily S.

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    2 years ago

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    Emily S.

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    Emily S.

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    6 years ago

    Jessica was very helpful in getting me set up with my new storage unit. She made it easy and everything was clean.

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    7 years ago

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    5 years ago

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    6 years ago

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    4 years ago

    I've had a unit here for several years, the staff was polite and helpful.. And the premises was always clean and upkeep on a regular basis.

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    4 years ago

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    Page 1 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    She had great customer service, she was very informative about the different size of units and which unit would be the best size for me.

    Mentioned in 2 reviews

    Read more highlights

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    CubeSmart Self Storage

    (8 reviews)

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    My storage unit was burglarized. Started our rental in November 2022 and downsized to a smaller…read moreunit September 2024. We returned to add more items to unit on 5/22/25. Our key would not open our cylinder lock. Had to have the onsite manager to drill the lock out. Onsite manager said there were burglaries in November and December 2024 and 1st quarter 2025. Burglaries included drilling out locks and replacing them with another lock. Burglaries through an adjacent vacant units to cut through the wall. We have over 10k of items stolen. Asked the manager why are there no cameras in the hallways and key pad accesss to the building. Corporate does not do it. Spoke with the district manager, he said it will be too expensive for the items and will keep you storage units rental lower (That's another conversation on rental price increases). I found another storage facility nearby that has cameras in the hallways and keypad access. The have twice a day lock checks. We decided to rent with them. Also, why is there no system in place to notify storage renters that there has been burglaries. Manager did say that there was a burglary close to our unit. Today, 5/31/25 - we went to our unit to move out. The key would not turn again. The lock cylinder was jammed. Our unit's roll up door was kicked in and was off the track. Fortunately, nothing was taken this time. With all the reported burglaries, Cubesmart should take action on minimizing the burglaries.

    There's a lesbian woman that works here that gave advances to me and it seemed as though once I did…read morenot respond to those advances, she used her power. I was going through a lot personally, and this was holding nightgown that my grandmother passed away in a Christmas ornament that she had made after my brother passed away on Christmas at four years old basically just mine and my daughter's whole life. I paid late sometimes cause I was dealing with a lot mentally. I was about two months behind. I tried to come in three times to pay. I came on off days eventually I connected with her. I paid the minimum payment and she convinced me to pay the rest before my auction date. She said I had time. My storage along with other got broken in to. Something didn't seem right. Nothing was missing. well I came way before that date and she told me my stuff had been auctioned off so I had the sense to Google what she was doing and basically the storage facilities will pretend that your storage got broken into so they have every right legally if it's overdue to auction it off even before the due date. Which is what she did because somehow the person that got my storage was able to bring back wet pictures and journals. A month later. See when I told her it was just old things from my grandmother. Her eyes got his biggest saucers only owed like 200 and something dollars and I lost things that were irreplaceable in haunt me every day of my life. You are a horrible person. You scammed the system knowing I was going to be removing my stuff soon. You used your knowledge to help someone get things that had no value. I'm sure benefiting you in some way. You're a criminal. You knew I'd pay and remove my stuff soon. So you lied straight to my face and used the system to your advantage.

    Storage Durango Blue Diamond

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    I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

    I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

    Extra Space Storage - selfstorage - Updated May 2026

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