So far everything has been great. Ron was helpful in getting everything going. He explained everything and answered all of my questions regarding the facilities and what to expect w/r/t billing and paperwork. He was a genuinely helpful guy. The process was quick and painless. Overall, a pleasant experience. I look forward to storing my things here for quite a while. read more

After having a unit here for about four years, I can't say enough good things about this facility and it's staff. It's clean and secure with full time on site management, and Ron and the rest of the staff treated me like gold every time I saw them. If you're looking for a safe storage unit that values you as more than just another customer then I highly recommend this business. read more

The storage was supposed to be air conditioned, it isn't. The elevator broke, I got stuck in it for 30 minutes, the buttons were broken. I had to use the stairs after I got out. It seems they don't maintain their facilities. Customer service and employees were friendly but seems like they have limited resources to work with. The rates went up twice in under a year almost doubling the original cost. Unacceptable. I did call the main line for the company to tell them about what happened and that they need to get the facility serviced (elevators). They referred me to a regional director that didn't answer the phone or return the call after leaving a message. read more

I spoke with Mr. Ross. He was an unbelievable gentleman. I was rerouted to him by CubeSmart as well as Storage One. They would not provide the same storage that Mr.Ross @ Fort Apache Desert Inn Self Storage provided. The service was unparalleled to any other company I spoke with. He was kind efficient and very understanding of what I was looking for. He made sure I was taken care of which is something that the other companies couldn't do. I highly recommend if you ever need storage assistance this is the place you go. I cannot say enough good things to express my gratitude towards this company. Thank you Desert Inn Self Storage for having people with a heart that understand when someone needs a unit in a bit of a rush that's what they need! Thank you again Mr. Ross for your wonderful assistance. God Bless you and your company! read more

Give Ft.Apache D.I. Self Storage 10 stars thanks to Lisa the best manager for the job. When acquiring 2 units she explained every detail of each our responsibilities, rather than point me in the right direction she escorted me to the units and I was amazed at the cleanliness of the entire complex. The rental prices are extremely reasonable. The overall security is on point. I fully recommend Ft. Apache & D. I. Self Storage. Herbie read more

Great company to business with! Ron is very friendly and very helpful. The access hours are very reasonable and they have carts available to help you get your stuff loaded and stored. I highly recommend these guys! read more

I had to find a storage unit today, and totally forgot about Fort Apache Desert Inn Storage! They are conveniently located near my house! Super easy to find, and super friendly. Ron, the facility manager was super kind, and patient. The enrollment was super fast and easy. The facility was clean, and spacious. I like how convenient the dollys were on each floor. I highly recommend this place for your storage needs. I'm glad I chose this place. read more

Would recommend this location for both its convenience and staff. Talk to Ron...he was extremely helpful and upfront with all of my questions. 5 stars! read more

This place is awesome! See Ron the manager, he will take care of you / totally accommodating and he will go the extra mile!

I just want to thank Ron for staying a little late and letting my boyfriend come in to sign the final paperwork so we wouldn't be charged an extra month for nothing! We have been so busy with our crazy 7 day a week work schedules and not being off on time to make it in and this was really very much appreciated. Overall this whole experience was great. It was an easy process to rent the unit and everything in the contract was clear. We were able to access our things when we wanted and the facilities were very clean. The grounds were also clean and the location is great! This is definitely the place we will use and recommend for any future storage needs. Thank you guys again!! And thank you Ron! You're the best! read more

I have nothing but INCREDIBLE things to say about Fort Apache Desert Inn Self Storage!! I've been a customer for over 4 years now and couldn't be happy with my unit. The staff is friendly and communicative. They helped me when I lost my keys. Great customer service, great prices, and a great location. Ron is extremely helpful and thorough throughout the process. I highly recommend using their storage services! read more

Ron and the other staff at this place have very patient with me trying to get a storage unit to fit my needs. Lol they have taken every call and answered all my questions before and after I went with them. They really went above and beyond! read more

Highly recommend if you're looking for a storage unit. Clean and excellent customer service.

The staff here is helpful and friendly, my experience with renting a storage was as smooth as butter. Prices were great (check online for online deals) and they sell all the things you need inside. Locks, boxes, etc and yes they also help with renters insurance. The place is really clean, you can tell they take good care of the units. read more

Had an awesome experience with property manager Ron Ross. He helped my husband and I with our self storage needs. HIGHLY recommend this place. Awesome staff (James) and very friendly environment. Thank you Fort Apache Desert Inn self Storage !! read more

Ron, the manager, went way above and beyond for me this morning. I had arranged to have a POD delivered to my unit and had told multiple people there that the office didnt open until 9. When they called me at 7:55 to let me know they needed to drop it off, I told them no one would be there until 9!!! Ron was inside on his own time getting ready for his day and saw them , went out and opened the gate for them and showed them where to drop it. I can't tell you how much I appreciated that act of kindness.. I have used their storage for 2 years and have had nothing but top rate service. This is one more time that they shined. I highly recommend them. If I could give more than 5 stars, I would! Thank you RON!!! read more

Ron provided great customer service! He made my first experience with renting a storage unit smooth and fast! He explained the camera system and made me feel safe with storing my items here. I highly recommend this storage center! read more

This storage facility is clean, secure and well situated. The staff is super friendly and helpful I highly recommend!!!

Very efficient service, found what we needed!!!!!! We got a pretty good price. Nice and great customer service. Thank u:)) read more

Came into the storage office and I have to say I was treated with respect and given 100% customer service. The only thing I would suggest is a cordless phone, because I noticed the sign said open, but back shortly. No biggie, but before this I saw closed until 1:00 p.m, but to reach someone faster would be better with a cordless that way you always have someone available. I read some negative reviews and I have to say my experience here wasn't bad at all. Very straight forward and easy to understand! read more

Ron made the renting process so smooth and painless. I needed a last minute self storage and he was able to assist me right away with my needs. Very patient and super friendly. Would recommend this location for your storage needs! read more

I love this place always available, easy access And very professional. You only get important e mails not continues offers and adds . Highly recommended. read more

James and Ron at this property have A+ customer service. They are very friendly and professional. They will work with you to help figure out exactly the proper storage space you need. read more

James and Ron were such a pleasure to work with. We needed a 5 x 10 unit, one close to the elevator and we were lucky that is all worked out for us. James was so professional in giving us all the details of renting the unit. In fact I even told him how professional he was. You just don't get that kind of help anymore. I think that was why we went with Fort Apache Storage. read more

5 Star Storage should be the name of this place!! Since we are a military family, we have used numerous storage facilities around the US. We have never met such a welcoming staff, nor had such a great first impression of a Manager as we did with Ron! We had a great tour of the units and facility with zero pressure! Good move in special and military discount after the move in special ends! The units are well lit, easy access, and extremely clean! We would recommend this place to all military and civilians who want to feel good about their belongings being safe and secure! read more

Very Disappointed in this place. I would advise you not to rent a space from them. The light near our indoor unit has been out for months. The first guy I asked to fix it said they add no lights and if it the baluster they could not fix it. I went to the manager who is a nice guy. He tried to replace the lights but it is the baluster. He now tell he can't fix it this month. My storage unit is so dark. They charge full rent but will not keep the maintenance up on the buildings. Also very few carts. I assume the owner will not spend any money on their business. I am going to look for another place to rent from. Sad. read more

Ron and James, thank you. Excellent customer service, and the cost here is better than other self storage locations. Accessibility is great close to where I live. Just moved from California to Summerlin. Glad I came here, I world highly recommend utilizing their services, cost is very reasonable and the selection is great read more

This is the most professional and secure storage in this side of town. The staff is courteous and helpful and always on site. No problems here at all. Ron the office manager is second to none and assists with any need that may come up. I've lost my keys several times and he helps out every time with no hassle. read more

Staff and owner was so rude! Bad attitude from the moment we walked in. Asked for insurance and said she had to call them to verify that it covered commercial truck driving?!?! Rented moving trucks numerous times and never had that happen. It was a Sunday and insurance offices aren't open. She tried to insist we take the budget insurance but I declined. Then after that insurance hassle they made me move my car from the front parking space because that's for "quick customers" although there was no sign stating that. So I moved my car to the other parking spot. Don't use them unless you want to be treated badly and pay for it! AFTERNOTE: After posting the review I received a call from the office manager who I dealt with and someone from corporate both apologizing for the unsatisfactory service I received. They explained that they should have expressed some of the issues I had were corporate Budget truck regulations and they should have explained that better. They also acknowledged that the parking spot I used should have been designated as short-term parking. Their response to the critical yelp review was immediate and helpful. I have adjusted the review to a 3-star to reflect the problematic response. read more

Scale of 1-10 Storage facility cleanliness: 9 Security: 8 Accessibility: 6 (no access at night) Customer service/treatment: 1 Ron the store manager and Mike Sinclair (Ron's Manager) both have poor customer service and treat their customers with little regard. Regardless of the status of the customer's acct, you still have to conduct yourself as a professional when dealing with the customer and treat them with respect. Ron and Mike both take an incorrect demeanor and give attitude to the customer. I do not recommend using this facility based off the poor treatment. read more

Best storage facility in town! Clean, organized and friendly staff. Ron was helpful and fast. Thanks for the pleasant experience!

Good, clean storage units. Great prices. James is helpful and gladly showed me around the warehouse and available units. Great service.

Wonderful place of business, Ron gave great customer service and made me feel like it was a safe place to store my belongings.

This is the third time we've use this storage facility over the years. It's always so clean, the customer service is excellent and they have the best manager! Highly recommend!!! :) read more

Walked in and was immediately greeted by Ron and James. The office was very clean and they were both wearing masks and upholding to COVID protocols which was important as I had my son with me. They gave us multiple options and then Ron took us by golf cart (which my son loved) to check out the different units. He spoke to us about our insurance options and was very helpful in navigating what unit and ins plan would be the best fit or our family and storage needs. We also got an awesome deal being first time storage unit renters. We had looked at two other storage unit facilities in the area and they weren't as friendly/helpful and or were overpriced and not as clean. These guys were amazing to not just to me but very impressed with how kind they were to my son, making something that should have been a chore a really fun experience. Really happy we went with this place!!! read more

Amazing customer service. Ron was super helpful and kind. The premises are very clean. Very happy with them.

Facilities are easy to access. Great location. Courtney is awesome. Clean facilities. Thank you.

I've been renting from here for several years and just added another unit as I have too much stuff! James helped me this time and he is easy to work with, made everything clear and worked to find the best fit for my needs. Above all, the place is immaculately kept! read more

the experience I had renting from this place is four stars Ron was very helpful and informative about my decision to use Fort Apache storage a clean and secure facilities, it is a place you might consider putting your belongings. Frederick read more

I've used this facility before in the past, went today to re-rent from them and had the worst experience . As I walked in the door I was greeted by a woman with blonde hair (no name tag) who asked how she can help me. I need to rent a storage unit, just curious as to your current specials as the sign out side reads 50% off 1st & 2nd month 5x5 & the 5x10 units. I was then asked to fill out a a paper including my first, last, address,phone,email,zip, reason for this, marketing and prices I was told. No thank you I don't wish to give you my information unless I rent from you, she then refused to give me any prices or information ...because I didn't give you my address. There are plenty of other storage facilities within 2 miles I will take my business elsewhere. read more