My unit was burglarized after a month of paying for it. They told me they would file a police report for me and they never did. They said they knew the man who did it and never reported him or had him evicted from his unit. DO NOT EVER trust this place with your items. I lost priceless pictures and jewelry from my dead mother. read more

I have used many storage locations throughout the years. Usually the staff is young and inexperienced but not at this location. Here you'll find a friendly smiling face offering you many options for your storage and moving needs. Freda, Store Manager made my day by offering me the best option for my needs. Thank you!!! read more

Bait and switch on the price. After 3 mos large increase. Also will sell your belongings at auction without calling texting or emailing you that this is in process. You are suppose to be notified. Store price 10x15 $300.00 plus per month. Price gouging. read more

10/10 customer service. Always so friendly and helpful. Don't recommend the insurance they use. Definitely get your own, but she was so helpful with the whole process. Even attempted to let the insurance company know they were wrong for not covering the damage we had from another Tennant. This is the second time I've used this place. Will always come back if I need to get a unit again. read more

I had a wonderful experience in Extra Space Storage thanks to Freda. She was very helpful and supportive of my time and needs. Her accommodations were excellent. She is also able to help with my making sure I was appeased and approved my unit by giving me a walk through. Very kind woman! Thank you! read more

Very clean, very secure, cameras. Bryan was so nice and helpful and showed us around. Definitely recommend!

Easy checkin. Friendly staff. Bryan was awesome!! Thank you for your help. I would definitely recommend the location. Nice and clean facilities. read more

The manager Freida was absolutely wonderful to work with great customer service .Thank you for an amazing experience

I had a fantastic experience here with Freda! She was absolutely amazing and super sweet! I love how clean everything is and the service is so amazing! Made a new friend with Freda today ! Love her! read more

Ms. Freda was very helpful. I would recommend this place to friends and family. Very good rates

We had a great experience at Extra Space Storage. We're renting a covered space parking for our travel trailer. The storage facility and grounds are very clean, The rental fee is very reasonable compared to other storage businesses. Manager Ms Freda Kindred was super friendly, kind, professional and very helpful. She has a great personality. Thank you Ms. Freda. We highly recommend this facility in Lake Elsinore. Pat A read more

Freda Kindred was awesome!!! She explained everything so well as far as getting the right space for my needs. The process was very smooth. The facility was nice and clean. Great place with awesome people!!!! read more

Freda , I just wanted to write a great review for Freda she is always so helpful and is always smiling and has such great energy. If I owned a business she would be the employee I would want. read more

I have used Extra Space quite a long time now, this being my second unit with them. Love the staff, and the facility is fine. I'm planning on just getting rid of my things as soon as possible at this point due to their constantly rising rates. When I first rented, my monthly charge was a fairly reasonable amount (I think it was $158/mo.). Unfortunately, that doesn't last for long here. They raise the rent about every six months. I'm now paying nearly $300 a month, which is about double the amount I signed up at. I won't be using them again. I honestly just can't afford it. I would recommend the facility for short-term needs, but that's about it. read more

Freda was great, her property is so clean, will definitely recommend to family and friends. Thank you Freda!

Put a lock on my unit because their systems failed to charge my account properly.. Was notified ONLY cash would be accepted for past dues, no if and's or buts.. Escalated to upper and corporate management who stated they same, cash only, EVEN after verifying it was nowhere in the contract cash only for back payments; it actually states there is a $25 feeder returned checks, and that cash, debit/credit or check can be made to make up for payments.. Freda is the gangsta in the front office that acts as the front of their Mob, trying to strong arm you.. Her favorite part of the contract to keep reading to me was the fact that if i did not pay up, they would seize my items.. MOB MENTALITY.. Take your business Elsewhere. SHADY SHADY SHADY read more

Great survive today getting a unit ..this is my second time storing with extra space ... good service

I moved out of a 5x5 storage unit that held all of my new items including a queen size bed mattress, couch, island table, one box and a few other furniture pieces. Upon moving out all of my belongings I realize they are all wet and damaged from the rain. I also notice there's bugs inside the unit and inside the plastic protectors wrapping all of my items. My new mattress destroyed with mold. Not only that but the floor of the unit and the ceiling of the hallway was all wet and the ceiling clearly had water damaged too and you can see the ceiling caving in too! I paid for supposedly their best unit that included protection from all of those things.... I had hoped to sell some of those items but now I can't because they're all damaged. Each one. I brought this to the attention of the site manager Frida who wasn't any help or considerate when I brought this to her attention. read more

After shopping around a bit this was def the best priced online! Freda is awesome and super informative. Be prepared you can't organize your space after the first day you move in but I appreciate that means they're on top of people not just hanging out there. Again Freda was super informative and helpful and tells you all the rules up front. The space is awesome and was super clean. read more

Highly recommend this facility. Clean and bright, easy to access from the freeway. Freda, the manager was not only friendly, but also went above and beyond to help me get into an accommodating space. Excellent customer service! read more

Stay away!!! This place is a scam!!! Frida the property manager is super rude and unprofessional.

The entire experience with Extra Space storage was great. The local agent Freda was fantasitc. Professional, great persoanlity, very helpful and thorough in her assistance and information. This is the second time I have used Extra Space Storage in very different places and they were super each time. Great to have a competient provider! read more

Freda Is Amazing! Any time I've had an issue with Payment she's ALWAYS there to work with me! Times are tough but she cares and is a great Manager! The absolute Best! VERY VERY VERY CLEAN Storage! Would recommend! Thank you Freda! read more

I recommend freda she is the best she help me with everything. She is super nice and sweet if you live in lake Elsinore I recommend going there read more

This is an absolutely terrible company that will walk all over you. Initially they lied about pricing, the unit cost nearly doubled in 2 years with poor communication. Customer service was terrible. Beware. read more

I'm very happy costumer service at extra space storage was excellent! Very friendly, especially Susan, she answered all of my questions, very informative and friendly, thankyou so much.. I will definitely recommend extra space storage. read more

Freda is Great!! Very friendly, Awesome customer service & very helpful. I was over charged on my bill. She was able to fix the error and meet my expectations. Very trusting. The lock to my key had broken and she replaced the entire lock with key for Free! Every time, I'm on the premises I always get a warm happy welcoming. Thanks Freda!! read more

Like any last minute situation, I had to rent out a storage unit with very little preparation. I had gone to several local locations only to be greeted with terrible customer service and dirty storage units. When I arrived at extra space storage I was greeted by Freda I immediately felt better. I had so many uncertainties about what I needed. Freda made sure I got a large enough unit. Being a self proclaimed clean freak I was so happy to see that my unit was clean and ready to be moved into. I'm so grateful and feel at ease having my items at this business. I will surely recommend this location to all of my family and friends read more

10 plus for Fredda she was wonderful in getting me a storage & she's always nice & pleasant with a smile....

Frieda was very helpful and friendly. The whole process was very easy and the site is very clean and nice.

Nice facilities but that's the only nice thing to say. Gas was stolen from my boat's tank. Prices go up continually with no notice. $85 to $120/month in about 3 years with no prior notice. Wanted a quote to plan for an RV purchase but Chris would NOT give any price as no spaces available, wouldn't even give a ballpark price for planning purpose. Why, because everyone pays a different price for the same spot I assume, based upon how long they've been raising their rates on the renter. Chris said they change their pricing every day! Chris was not helpful. I think their business model is get you in then continue to raise rates until you can't stand it anymore. I'm moving the boat as soon as I can! read more

They had great customer service. I was in and out in less than 15 minutes and they explained everything to me.

I booked online for the best deal in town after getting 3 other quotes from local competitors. I called and confirmed the office hours with Freda (store manager). Once I arrived, Freda and one of her associates in the office greeted me and my fiancé with a warm smile. She showed us our reserved unit, explained the basic policies of use, and got us signed up in no time. She was great. The facility is very clean and appears to be very secure. Given the location, rate, and professionalism displayed by the staff, this seems to be the best place to store your personal belongings. They even have RV storage! read more

this company totally charged my account 2x after my initial payment and due to my critical health issues, being in and out of the hospital, i called them to cancel my storage unit sense i never used the space! they now have charged me 3 times with nothing in the unit and after talking to several people about cancellation over a month ago! today, i woke up only 3 days after a difficult back surgery, they charged me again $132.00 and caused my account to go into overdraft status and additional $35 fee! don't use this location! i need my refund as i'm disabled and not working! i need all of my money refunded now!!! read more

I rented a 5X10 unit for $79 a month, within 1 year they had raised the rent 2 times. It was at $93 a month when I called and spoke with the district manager. He claimed that this was normal and that the unit rate should be around $130 a month. He claimed it was normal for them to get customers in at a lower rate and then increase the rent until it reflects the market value. He could have cared less. I went down the street and found the same unit 5X10 for $69 a month and they said that it was not normal to have multiple increases a year and that the last increase was this year on the unit and it was $10. Obviously Extra Space is over charging for its units, only a matter of time before they will have to make some changes in management. read more

Freda was a big help today 9/1/20 with getting a great space to store my stuff since escrow didn't close on the date they told me. She went above and beyond with great customer service I had chose a small unit but she didn't hesitate to just show me a bigger space for a great price. Thank you for your dedication to what customer service is. read more

The staff was extremely friendly! This place looks secure and well taken care of. Even the office smells nice!

Freda the store manager has been so helpful & found me a unit I was looking for. She has great customer service & I would highly recommend Extra Space Storage. It is super clean area :) read more

We would like to thank Steve Babcock For his personal one on one care on making sure we get the unit we want and that it's clean you can't find customer service like this anymore. Thank you Steve for helping me find the right size unit and keeping it so clean . This is 2nd time with use this facility And we highly recommend it read more

The customer service has really improved at this location. Frieda, the new manager, has been helpful to get us in the perfect unit for our needs. She has great customer service and treats her customers like family. She has really taken pride in this facility and does her best to make sure all of your property is safe. I'm ecstatic that she is her and I'm sure many of the other customers are as well!! read more