This white male in unit 106 started harassing my family and I while we organize our own unit…read more He was very disrespectful & obnoxious for no reason. I'm emotionally traumatized by him, he had no business raising his voice to me when I was trying to de-escalate the situation. That was very unprofessional of him and he does not need to be at this facility with that type of demeanor. Him doing that makes this place look bad.

1st of the customer service at this location was extremely rude, I was left outside in the cold…read morewaiting for the the "manager" to open the door for 15 min while coming back from her lunch break. After finally being let in I was told my unit was locked by the manger because they failed to take a copy of my ID during the check in process. This was after she sarcastically tell me I could've gotten 1/2 off for only renting with them for 18 days. She then to proceed to tell me I have to walk through the entire building to get toward my unit because I can't walk through the inside door with her because of "security purposes" Anyways. After finally getting into my unit to my surprised everything had a layer of rat poop on it. After opening up my boxes I ended up replacing $400 worth of house hold items and rewashing and disinfecting everything I can .

After shopping around from the west coast, we chose Morningstar for storage of our items while we…read moreresettled in VA. Their prices compared well to other sites, and the service is great! Our space is on the 4th floor, which, despite the building being AC'd, was still pretty warm in the middle of summer, but not enough to damage anything, just enough to make rearranging things pretty sweaty. Use of the moving truck, 24 hour access, conveniently located right downtown, online monthly payments, very flexible staff...you won't be disappointed!

MorningStar provides an elevator and plenty of carts with wheels to move your stuff out of their…read morefacility. Melinda was very pleasant to work with.

The service is amazing! They will work with you! Michelle was so kind and accommodating/…read moreunderstanding of me! It is very affordable, and service was prompt. Highly recommended!

I was a customer of another Storage facility, & I wanted to upgrade to a bigger unit. I was a…read moreloyal customer for many years, but told I would not get my monthly military discount, but a one time military discount! I was upset, so I decided to check out Stay Over Storage. Boy am I happy I did! Not only do I get my monthly military discount, I received a bigger unit (at a cheaper rate), in a clean, new facility, with GREAT customer service! I dealt with a young lady named Leah, & she was fantastic! I would recommend this storage facility! Thank you Stay Over Storage!

They asked for additional $900 when they arrived to pick up items. When they arrived for delivery,…read morea plastic tote was missing. It's been an ordeal still in process. Gloria

Wow! From my first phone call until the process was over, this company was amazing!! The owner came…read moreout to meet me, take pictures and look at the space. He was so friendly and professional!! He made sure I knew what the process was and made things so clear. He was open to me asking any questions, and he did it all with a smile. Even though it was a mask on, lol, I could tell it was a smile behind that mask!! When his team came out to move us, and it was no little job, they were so nice, understanding of what our needs were, and they were very careful with all of our belongings. You can tell that they all have been given exceptional training. If I ever had to move anything again, I would call them in a heartbeat!! Thank you so much Quality Moving!!

I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!

Helped my best friend move in Virginia and it was without doubt the worst loving experience I've…read moreever had. This company was a complete failure on every level. I was only moving 2.3 miles away, and they still managed to turn it into a week-long nightmare. What should have been a straightforward 2 day pack, 1 day load, 1 day move turned into a chaotic mess. A different crew showed up each day with no clue what the others had done, and communication was nonexistent. One day was canceled entirely because their truck broke down. They "lost" $1200 in gaming equipment from my son's room, a full size headboard, and a bed rail--then assembled the bed anyway without saying a word. My iMac was completely smashed. Despite clearly labeled items, they still mixed up what was going to my new home and what belonged in storage. Total damages exceeded $3700. I emailed them repeatedly to file a claim--no response. When I finally texted, I was told, "Sorry, I've been out moving." That's the level of professionalism. I've moved cross-country and overseas. This 2.3-mile move was somehow the most disorganized, careless, and unprofessional experience I've ever had. Do not hire them. You will regret it.

Moving Made Easy...is a wonderful company to work with. We move in June from Richmond to Arlington,…read moreVA. This was so far the best move we have ever had. Moving Made Easy will defiantly be our 1st call. The office personal was pleasant and helpful. Packers great job no damages. The loading and unloading crew were out of this world. Nice helpful, careful and most of all respected our family with great manners. I recommend Moving Made Easy to everyone.

Absolutely fabulous unit!! The lady at the front desk, Antoinette, is the absolute sweetest person…read moreI've ever met! They've been so helpful and kind, I was able to get a trolley to move my things to my unit, amazing price and it feels safe!!

They were very polite, professional, and pleasant to work with. Highly recommend this storage…read morecompany.

They did a move out/back-in after water damage. Not only did I have huge amounts of damaged items…read morewhen it came back I also had 7 missing boxes. A friend of mine told me a neat trick because she lost so much in a move. As your boxes are packed number them yourself with what room they go in. Use a big black marker(yes, they all have their own systems for it but make your own). Hence I know 7 boxes were missing. My mother - a doll collector had 98% of her dolls damaged due to careless packing. They lost the foot off my grandfather clock and came and got another to try to "match it up". Now my clock only has two feet. I had receipts for the replacement of the things they had broken. After the floors were done so we could move back in they bought our stuff back and scratched the newly done floor from the front door almost to where the refrigerator sits dragging it across the floor. So back to the hotel and they had to move it all right back out. Still no reimbursement for that. The leak was in May of 2023. I don't recommend this company to move ANYTHING ANYWHERE. They were hired by ServPro. Don't use them either look for that review as well!

Hands down the best moving company I have ever used!!! We had Mike, Rob, Germiah, Lamar and…read moreSpeedy. They showed up on time and ready to work from start to finish. Very professional, didn't break or damage anything, not even a wall scuff. Handled an extremely heavy safe going into a difficult location with ease. I have moved a lot and have to say without a doubt they have been the best company I have ever used and would gladly use them again!!!!!