I rented a 10x20 unit (climate controlled) in September 2023 with Life Storage in Richmond, VA for…read more$230/month. Life Storage was acquired by Extra Space Storage shortly thereafter and they immediately tried to raise the monthly rental rate over $30/month. I complained and the rate was increased by $8.68/month through 2023. In January 2024 the rate was increased an additional $10/month to $248.68/month. No advance notification or information was provided regarding this increase. In July 2024 Extra Space Storage increased the monthly rate $40 to a new monthly rate of $285.35. Once again, no prior notification or information on the increase was provided. Why has the monthly rental increased over $50/month in less than one year. I will be relocating my belongings from Extra Space Storage ASAP. Do not use this company for your storage needs, either short or long term.

Customer service representative very helpful and informative. I would give 5 stars but there were a…read morefew things relating to the company itself I was questioning. Other than that the location is great and the service was awesome!

I would give them zero stars if I could. Good luck getting customer service on the phone if you…read morehave an issue. And Lord help you if you actually try to see the property manager in person... my specific location only has a kiosk. All customer service calls get routed to the property manager in a different location... and shockingly they never answer the phone (it's like they know they give crappy service and want to avoid any accountability)! Cooperate actually made me a face to face appointment with my property manager.... turns out they made the appt at 9:30am on a day when the office doesn't open until 1:30pm. Don't waste your time or sanity with this business... pay a little extra and go elsewhere where they actually VALUE their paying customers!

Every thing went well! Very communicative people ! East to set up online n my unit was ready with…read morethe new lock n keys waiting for me when I got there. Very good experience so far!

Since I can't give no stars....One star for poor business practices and taking my $14.47. Is small…read morebut it's wrong, not arguing with anyone just won't use their services again nor recommend anyone to them. Well this place is not climate control, but it will work. Do not store any boxes put everything in plastic bins. The unit will leak and your stuff will get wet. Seal everything tight avoid outdoor friends (bugs) making a home in your stuff. Now....If you close out write a letter and send it certified mail to ensure they get it. I called beginning of the month for Jan 2022 to inform them of my intentions to vacant the unit. The lady I spoke with advised that was fine and if I had a credit on my account (which I did for military) it will be refunded by check and mailed within 15 days. Jan 28th I called again to advise it will be all cleaned and swept out per policy at the end of the month. The lady I spoke with confirmed my address to mail the check to and stated ok. Jan 31st I called to confirm she has my unit closed out and done. Welp, Feb 1st I was charged for the unit. Feb 5th my account was closed. Feb 28th I got a refund check for $54.53 (well my credit was on the account for $25.00 already and the monthly fee was $88.00). This math isn't mathing right....... Here we are March 25, finally get a hold of someone and she asked who did you talk to....mmm I don't know person sound older though. And I really didn't think I need to check and balance with a storage facility, but Ok. So she explains my refund is minus the 15days of not given written notice. Unit is 88.00 per month (2.93 per day) 2.93 x 15 days= $44.00 88.00 - 44.00 = $44.00 refund I ALREADY HAD A $25.00 CREDIT ON MY ACCOUNT FOR WHEN I OPENED THE UNIT WITH THEM.. $54.53 - $44.00 = $10.53 $25.00 - $10.53= $14.47 REFUND MISSING!! Moral of the story they will take your money!

What is it with Americans? We apparently have WAY too much stuff! There are numerous storage…read moreplaces within just a few miles of this one, and at least 3 more under construction now. Anyway, I rented a unit here just over a year ago to facilitate a move. The facility was convenient for me and not over priced. Other positives: - Facility is clean and in decent shape. - Office hours 7 days a week. There are a few minor negatives, but nothing serious: - They do not send you a bill unless you miss a payment - and then they add a late fee. - As of November 2017, they are increasing rates by about 30%, but they were maybe a little low before. I plan to be out before the increase takes effect. The staff is reasonably friendly and helpful, but not overly personable. All in all, I've seen far worse storage places and much more expensive ones too. I'm happy with the deal I got.

David is great and very helpful! Helped with getting the right unit and listened to what I needed.read more

From the owner: Store your belongings at Extra Space Storage on 5300 Commonwealth Centre Pkwy in Midlothian, VA…read moretoday. Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, covered drive isles, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

I have used this location for storage a few different times. If you are in need of some temporary…read morestorage I would definitely recommend this location. The owners or managers are very nice. They are polite helpful and keep everything nice and clean. Don't wait for the last minute to get a unit. They tend to get booked up quick. I don't know when the best time to rent a unit is. But in the summer it seems that there were more available. In January there were not many.

I just opened a storage unit account yesterday here and the young man who did my paperwork was so…read morenice and provided great customer service.

We were customers there for several years, then we had to make a move within the compound to…read moreaccommodate a large item. They had plenty of room but would not allow us to have accessible space per our request and years of loyalty. In our opinion the management did not want to retain our $$$ rental fee so we were advised to leave if what they were offering wasn't what we wanted. And, we offered to pay more for the selected space we were asking for. Not good business sense if you ask me.

Look no further! This is by far the best Blue & Gray Storage in town! They are kind, compassionate,…read moreaffordable, clean, and accommodating! The owners, Pat and Greg, are wonderful!

I've had a great experience with Mini Price Storage at 1011 Koger Center Blvd. The facility is…read moreclean, well-maintained, secure, and very easy to access. The staff is friendly, professional, and always willing to help whenever needed. I really appreciate how convenient and organized everything is. It gives me peace of mind knowing my belongings are stored in a clean and secure facility. I would definitely recommend Mini Price Storage to anyone looking for a reliable, affordable, and professional storage facility. Great service all around!

Dylan was super helpful, informative, and personable as he helped me book a unit on short notice…read more Happy to learn we can use their truck free of charge to move in.