I was very upset about a huge rent increase at this facility but after I complained, the manager Tiana reached out to me and offered a much more reasonable rent increase. A big thank you to Tiana for her attentiveness. read more

I have used this storage for many years and was pleased with their services and prices. However, they appear to have come under néw management. Within the last year, they have raised my monthly rate 2 times - once last October 20% and last month (July) 80%! In one year I went from paying $80 to $180! I have talked with management and their suggestions were to move my very full space into a smaller one or to a cheaper facility. They refused to bring down the rate. I looked for their online prices and they are advertising a size for $114. i have cancer and cannot move my storage items in the summer heat. This storage site is not to be trusted. It feels like my personal itrms are being held hostage and I have no choice but to pay rent there went from $100 to $180 in one month. read more

I have used Extra Space Storage in 3 different States in the last 2.5 years, so I am very familiar with their company and business practices. As far a storage facilities go, they are fair with reasonable rates, and the facilities are ALWAYS very clean! But it's the customer service that I have received while renting from this location, which has prompted me to write this VERY positive review. Jessica and her staff are friendly, customer service driven, basically phenomenal; especially in dealing with individuals who have newly or planning to relocate to RVA! I've called to inquire about my items, but ended up asking for help in navigating neighborhoods in Richmond (from the best mall, or where to find the best pizza)! Jessica has been the best NON-Bias resource, and has made my transition to Richmond a smoother process... I am truly appreciative of her assistance!!! read more

Everything about my experience here has been positive from the beginning! Signing up online was very simple. Jessica was there to answer all of my questions in my online chat. They were flexible with the hours that I needed to arrive. Once I arrived to get my storage space, the process was quick and I was able to move in within 15 minutes of arriving. As for the quality of the spaces, I am very satisfied with my climate controlled unit. I was in there for most of the day, and it stays around 68-72 degrees (F). My space was also clean upon arrival. They also care a great deal about security there. There are cameras everywhere. They are also transparent about what they do with your information. I would highly recommend this place! read more

I didn't rent from ES but it was a finalist when I was looking. The manager Josh was great and the price of a climate controlled unit was the same as other competitors outside units. I needed a easier accessible unit to load and unload and ES didn't have one at the time. I recommend ES. read more

Great facility, manager is very knowledgeable and really knows what she is talking about when it comes to storage. I had no idea what size I needed but she helped me figure it out with a few simple questions read more

This is my second update, due to my rate being jacked up for the second time in a year. It truly is unethical for the company to do this -- raise rent at any time after luring customers in with a low or discounted rate. Usually original rental contracts are good for at least a year. My original rate has now been raised twice, and by 33% over original bait-rate, within a year. (this was my original review, after I had been "baited", the price changed quickly afte this review)This is a nice facilty in a great location, and the price is pretty good too. Jessica is the best at customer service, so make sure she's there if you're going there, by calling ahead. Don't even bother with the other employees. When you call, ask for her, and if she's not there call back later. She is very knowledgeable, helpful, and professional. I updated my review to include the bad experience of having my rate jacked up after only a few months. So much for all the research and shopping I did beforehand, to find a good location for the right price. Unfortunately I didn't notice the part of the contract where it says they can change the rate with 30 days notice. That's called bait-and-switch, is not like most rental contracts which stick with the rate for at least a year, and is unethical. Of course it's a hassle to move my stuff, but I will eventually shop around and find someone that can stick with the rate I start with. Or maybe I'll just avoid rental spaces altogether. read more

Well we had a box to throw away. They have a locked dumpster with a sign asking to call to use the dumpster. So we called and asked to use the dumpster. First the guy said to just break down the box and slide it through a one inch tall slot while prying the door open as far as it would go. Then, the manager James " Jamie" proceeded to drive his golf cart by and my wife asked if he could just open the door so we could easily put the broken down box into the dumpster. As soon as he walks over he begins giving us a very rude hard time about how the dumpster is not for us to throw things away in. So rude that my wife got into an argument with the guy about it. Being as the sign says that renters can use the dumpster as long as we ask, which we did, we could use it. We didnt throw a couch in there, or a fridge, or a school bus. But a box. And he gave us incredibly rude attitude just for doing what we thought we were asked to do. Ive been a paying customer and perfect trouble free renter here for quite a while. I will be leaving asap. Oh and just a little icing on the cake. The day we went to rent from them, we hopped on his golf cart to go check out the unit. During this time he proceeded to pop wheelies on his golf cart with my 8 year old son hanging on the back seat. Quite dangerous and quite the liability if my son would have been hurt, wouldn't you say? read more