The worst!!! Originally under advertisement for 19.95. Then after I put in my credit card info, it…read morewas 29.95+1.19 per mile, + fill the gas tank back to where it initially was. What's the 1.19 per mile for???? So somehow 19.95 turned into $115.12!!!!!!!! SCAM!!!!! I just had move a dresser to one place to another. Single mom on my own! Will NEVER use them again!

From the owner: Vigilant Self Storage offers climate-controlled units (5x5 to 10x30) in Chester, VA. Great for…read morehomes & businesses. Features secure access, 24/7 availability & online rentals. Close to John Tyler Community College. Rent online today!

HAPPY BOXES MY ASS.... ain't nothing HAPPY about his place except the voice of the woman who…read moreanswers the phone every day that can't or won't do any god damn thing to help you when you call other than tell you all of the things she can not do.

I don't even want to give it one star. It doesn't deserve one star. I am on a Saturday evening at…read more7:41 trying to get ahold of the property management because they promised me two units to move into tomorrow and I just saw the woman this afternoon and she never gave me a code and she doesn't even have my name on those two units so I have rented a truck I have filled that truck it is sitting out in front of this happy boxes which is a joke waiting to be unloaded into a facility that is closed tomorrow as far as a property manager. I have put money out that I don't have poor truck and for people to help me and took off work because I have to have my stuff out of this unit by the 14th and it is now the 11th and the plan was to move on the 12th into this facility. I have called several times to a phone number and had been promised three times already that they will contact the manager and have her call me they have contacted the manager through text I imagine that's what they told me and she has not returned or called me to straighten this matter out. I am going to wait 15 more minutes and I will be calling the number back there is no listing for a corporate number to call them. I will make plans to go to another facility. I will also make sure that the media know exactly how I've been treated by this company. Now because of this I will have to hire movers to get this done because the people I have ,have jobs to go to on Monday. Talk about a company that puts a person like me 62 years old in a bind like this and doesn't have the decency to call me back to make this right. I wouldn't give it one star but because they have no options for no stars I had to put one. I suggest that you not use this company unless you want to deal with this kind of in consideration.

Love this place, staff is friendly, you get a one time waiver every 12 months for a late fee…read more Storage is good. Always clean, and always feel like I can come here and not be judged for why I came in to pay with card instead of online.

I have been a loyal customer at Advantage Self Storage since 2012, with two large storage units. I…read morewent in today and inquired about a smaller storage unit and asked them if there was any loyalty discount. To which I was met with rudeness and obnoxious replies. So loyalty means nothing to Advantage Self storage, not even enough to be polite to a customer of 10 years. Would not recommend. I am truly disappointed and dissatisfied with their service.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.