I was at public storage for a little over a year, and I am completely DISSATISFIED. My rent…read moreincreased significantly several times to the point that I couldn't afford to stay there. Additionally I was forced to apply for automatic payments, when I clearly said I did not want it. I was never late, and always paid on time. The associate, named Ashley, was extremely rude, and not helpful at all. In my opinion, I think she should be investigated for improper and or illegal activities on her job. But that's just my opinion. I, in good conscience, cannot recommend this place to anyone with service like what I received. Especially when other companies are more open and honest with their customers.

Prices great at start.. then increases to ridiculous amounts... Seems as they go thru units.read more

I came to inquire about get a storage unit for my son( college student) while assisting me, The…read moremanager Michelle provided excellence customer service to everyone that walked through the door with a smile on her face. even to the people that were inpatient. I wish I could give 1000 stars, instead of five. people like Michell needs to be acknowledged for their dedication of going above and beyon.

The manager Lichelle was nice and pleasant .. she made the moving in process very easy.read more

Great staff at this location both ladies were very helpful and I asked for an LED light to be…read moreinstalled in the unit that ( i provided the bulb) it was done quickly and without hesitation. The only complaint that I have is that I wish the units were cooler and the cost was less if you pay with automatic draft Or 2-3 months in advance Other than that it's clean and again the staff is very friendly, professional, and accommodating

Ample storage this is one of the finer storage facilities I have found in the area. Jess the owner…read morekeeps the place clean and secure. They have veriest sized units, humidity controled units also in different sizes, and their rates are reasonable. So if you need to store some stuff check them out you won't be sorry.

I don't normally leave reviews but Luke was so AMAZING that I just had too! He was very patient and…read morekind the entire time with my aunt and I and he even took extra time out of his day after we had some difficulties moving our things into the first truck we acquired. 10/10 will recommend this Uhaul and representative to everyone we know in the area! Your services are greatly appreciated, & thank you again Luke!

One of the best U-Haul places I've ever been. The manager was super nice and helpful.read more

This is my first Yelp review but I was moved to write this to hopefully warn others of the terrible…read moreservice and lack of knowledge. My mother and I went to this location to have a hitch and wire harness installed on her vehicle. They installed the hitch but could not figure out the wiring. While trying to do the wiring they BROKE the interior molded plastic of her SUV and didn't tell us about it, they just said they couldn't do it. We found the damage and are now getting the run around by the company and are having to jump through hoops to try to get them to make this right.

Tl;dr: crappy, rude customer service/management, not enough employees, lack of…read morepreparation/organization, ridiculous amount of time wasted. Only reason they get a star was because the mechanic is a nice guy Probably one of the worst ways to start a weekend. I set an appointment for 6 pm on Friday. 15 min after setting the appointment, I called and rescheduled for Saturday morning. First appointment offered was 7 am. So I showed up at 7am. Place is still closed. 7:15, a worker finally drives up and opens up shop. I tell her I'm there for a 7 am Hitch install appointment. She tells me the guy won't be there to install it til 10 am. She tries to text (not call) the mechanic to see if he can come in. While I'm waiting, she's being rude to other customers, causing a backup of people. Mechanic waltzes in an hour and a half later. Work doesn't begin on my car until another hour later. 2 hrs later the kit isn't even on the car still. Edit: it is now 1:15 pm. Tow kit is on. Wiring is unclear on how to affix it to the kit. So the install has taken more than 6 hrs. Store is severely understaffed causing a truck driver to miss a load. They've managed to piss off every other customer.

The service is amazing! They will work with you! Michelle was so kind and accommodating/…read moreunderstanding of me! It is very affordable, and service was prompt. Highly recommended!

I was a customer of another Storage facility, & I wanted to upgrade to a bigger unit. I was a…read moreloyal customer for many years, but told I would not get my monthly military discount, but a one time military discount! I was upset, so I decided to check out Stay Over Storage. Boy am I happy I did! Not only do I get my monthly military discount, I received a bigger unit (at a cheaper rate), in a clean, new facility, with GREAT customer service! I dealt with a young lady named Leah, & she was fantastic! I would recommend this storage facility! Thank you Stay Over Storage!

The website easy to navigate to book the storage and to set up automatic payments…read more The instructions they sent to my email were easy to follow. Customer Service was always available to answers questions. Canceling was a very easy process as well. No stress was gained from renting the storage, having it, and trying to cancel. That's 5 star service!

I was really unhappy with the size when I told the lady what I needed to put in there she said a…read more10×10 would be fine....but it was small my moving truck was bigger than the storage and I still have more stuff to put on in there....It is clean inside and in a good location but the size was not big enough!!!!

I needed a specific last minute storage Unit and Cindy made the entire process quick and easy. I…read morestarted the process online and was shortly after contacted by the Manager Cindy who provided me with additional services information that I needed but had missed. Quick and easy. Cindy was an absolute pleasure. If you want to interact with a pulse and not a programer, want your info and service friendly, detailed and to the point ask for Cindy.

Save yourself massive amounts of anger and grief. Shop elsewhere for a storage unit. The sheer…read moremagnitude of bullsh*t I had to endure to rent an empty storage space was absolutely unreal. First off, the owner needed more info from me than a bank would require to give me a loan! The storage unit is empty! Ain't no damn money in there! These people wanted insurance policy number, social security number, lien holder address and phone number, etc. Damn near everything but my shoe size. Why?! Why the hell would they need all this info to rent an empty unit? I asked. I was told it was because of the Patriot Act! The PATRIOT ACT! WTF? The USA Patriot Act expired YEARS ago under Obama! What the hell are these people smoking? I rented a unit on the 19th. TWO WEEKS LATER my access code is suspended for non payment! When I opened the unit, it was implied that I was paying for the first month. Apparently, I only paid for the period of the 19th to the first of the following month? Way waaayy too much drama. Renting a storage space really shouldn't be such a pain in the ass. This was an absolutely MISERABLE experience from start to finish. Gonna start looking for a different facility ASAP.

I've been here since 2018 and we've had nothing but fantastic service guess what the have even…read moreupgraded the roofing and the gutters to insure that your goods will not be damaged

My brother used the AAAA Self Storage at 2000 W Hundred Rd in Chester, Va. He got sick in October &…read morepassed away in November & his Storage was due for November & was caught up to date by me.. They charged me an extra month & said they couldn't reimburseme for the month I was over charged... They are rip off arts... I should have let them try to collect from a deceased man... Just trying to be in good faith. I would never recommend them to anyone.