Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.

So far, we are very impressed with this new self storage facility. We have had a storage space for…read moremany years, mostly for seasonal items and keepsakes. We just never have enough space, and lord knows this old house was built during a time when closet space wasn't a priority. The perks of Mini Price...a professional team. More than just "climate control " which at our previous space, meant, your 4 walls and a roof overhead to keep out rain, sun, snow. Mini Price actually has Air Conditioning, which makes it much more comfortable when needing to run in for something or to store something away. It feels very secure. My only gripe, would be, they advertise a price on their website, but that price is the "this is where they get you" per our salesperson. You can expect a pretty low price for the first 2 months and then the price goes way up. Apparently this place caters to short term clients, and it is a bargain if you just need a month or two. That being said, the price still isn't bad once you factor in that it is new, clean, AC, secure, a team of professionals on site to assist if needed, and ease of use. Though we did not take advantage of it, they even have moving trucks for move-in use, only fee is mileage. When we went to check this place out, the units with the size space we were seeking were fully occupied, so we ended up with a larger space for not much more than we were paying at the previous place. For that, the value is pretty good. Overall, so far so good. I would definitely recommend Mini Price for your self storage needs.

Thank you guys! Communication was excellent, they worked fast, but also made sure my items were…read moreprotected and took care of everything. I picked a small truck unfortunately but they were still able to get everything to fit! Moved from Virginia to Arkansas. I highly recommend them, as their pricing is also great! Thank you!

Great communication - very competitive pricing. Showed up on time and communicated the day of the…read moremove to make sure everyone was on same page.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

Great Customer Service!!! Thanks for everything!!! #10 years of experience with them!!!!read more

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Great experience with the staff. Facility was clean, safe, and access was easy! I would…read moredefinitely recommend to others.

Always clean and my unit is easily accessed. Staff is friendly and helpful. I have stored with…read moreMiniPrice for years and have never had reason to complain.

Mini Price Storage was the easiest part of moving across the country…read more They have exceeded my expectations. Everything from moving in to answering questions while I'm away, it's been effortless.

Hello, I am writing…read moreto retract the positive review I submitted for Dylan Villegas. I called yesterday to request that my June payment be postponed until July because I experienced an unexpected financial hardship that was beyond my control. My dog recently passed away from kidney failure, and I incurred significant veterinary and end-of-life expenses. I explained that I would be able to pay both the June and July payments together next month. Dylan told me that this arrangement would be fine. I specifically asked whether the late fee could be waived, and he responded that it could. However, when I later asked him to confirm the total amount that would be due in July, the amount he provided included the late fee. When I reminded him that he had agreed to waive it, he then stated that he could not do so. Before we had even fully discussed my situation, Dylan was very persistent about asking me to go online and leave him a positive review on Yelp. Based on what he initially told me, I submitted the review. However, after he reversed the information he had given me and did not provide the assistance he promised, I no longer feel that my positive review accurately reflects my experience. My concern is that Dylan appeared more focused on receiving a favorable review than on providing clear and accurate information about my payment arrangement. Representatives should be well-informed about company policies and should not promise accommodations that they are not authorized to provide. Please consider this message my request to retract the positive feedback I previously submitted. I also wanted to bring this matter to management's attention so that another customer experiencing a hardship does not receive conflicting information or feel pressured to leave a review before their issue has actually been resolved. Thank you for taking the time to review my concern.

WARNING - READ CONTRACT TERMS CAREFULLY BEFORE RENTING…read more SmartStop Self Storage - 1716 E Cary St, Richmond, VA Warning to consumers regarding billing and notice practices at this facility. Observed issues: * Rent was increased from the advertised promotional rate (~$145/month) to $185/month (approximately $197 with fees). * Written notice of the rent increase was not provided in advance by mail as part of the initial notification process; notice was delivered by email. * The rental agreement allows notice by email when an email address is provided by the tenant. * Auto-pay continued to process the updated monthly charges after the increase. Applicable contract and legal framework referenced in the agreement: * Virginia Self-Service Storage Act (Va. Code § 55.1-2900 et seq.) governs notice requirements and storage facility procedures. * Electronic Funds Transfer Act (15 U.S.C. § 1693 et seq.) governs authorization and changes to recurring electronic payments. For consumers: * Review how rent increases are communicated in the contract. * Confirm notice method (mail vs. email) before signing. * Review auto-pay authorization terms carefully, including whether rate changes are covered under the original agreement. * Keep copies of all rental terms and notices. This is posted for informational purposes so others can evaluate contract terms before renting.

As another reviewer noted, there are too few carts available. But, besides that, its all good…read more Elevator is steady; It does not smell like 500+ people are stored there. 16 inch beams...good raw wood feel. I am quite happy here.