WARNING - READ CONTRACT TERMS CAREFULLY BEFORE RENTING
SmartStop Self Storage - 1716 E Cary St, Richmond, VA
Warning to consumers regarding billing and notice practices at this facility.
Observed issues:
* Rent was increased from the advertised promotional rate (~$145/month) to $185/month (approximately $197 with fees).
* Written notice of the rent increase was not provided in advance by mail as part of the initial notification process; notice was delivered by email.
* The rental agreement allows notice by email when an email address is provided by the tenant.
* Auto-pay continued to process the updated monthly charges after the increase.
Applicable contract and legal framework referenced in the agreement:
* Virginia Self-Service Storage Act (Va. Code § 55.1-2900 et seq.) governs notice requirements and storage facility procedures.
* Electronic Funds Transfer Act (15 U.S.C. § 1693 et seq.) governs authorization and changes to recurring electronic payments.
For consumers:
* Review how rent increases are communicated in the contract.
* Confirm notice method (mail vs. email) before signing.
* Review auto-pay authorization terms carefully, including whether rate changes are covered under the original agreement.
* Keep copies of all rental terms and notices.
This is posted for informational purposes so others can evaluate contract terms before renting. read more