Extra Storage Space, etc. has no rent control and they will go up as often as they choose. The manager refuses to allow you to go over her head and speak to District or Regional manager. She was cocky-arrogant and seemed to give off the air that she has headquarter's blessings to abuse customers as needed as they will have no recourse to anyone to complain to. The gate-door for the units was left open to the public and when I inquired about it, I was told "oh the painters are here [all nonchalantly]..." Demonstating their lack of concern for theft oportunities or protecting their customers units. They tried to trick/force me into buying their locks even though I told them 5 times I already owned 6 of them. Even worse, was their refusal to allow me to read a copy of the contract lease ahead of me signing it! ...And they were going to charge my Debit card the intro fee while refusing to print out the contract so I can read and refuse if I wanted to. (they didn't even tell me what was in it! -- Until I demanded my debit card back, they started spilling the dirt! Saying I was required to allow them to roll over funds from my bank on a particular day every month! I was hell no!!! I've seen Storage company charge banks twice and admit weeks later than it was technical error. And the company didn't even tell the customer they accidentally charged them twice weeks later! Shaddy as hell! This company - is out of Utah - they have a history of ripping off as they know the hardships of paying for movers, trucks etc. so people lose their life-long belongings as Americans are dealing with financial losses, or the lose of their jobs and homes, down-size, or are females fleeing homes from domesticated violence. Extra Space Storage have horrendous business practices and use the "Bate and Switch" methods to entice victims and then raise rates beyond what they can afford during these challenging economic times. Extra Storage Space Customers service over phone will tell you one thing and then when you visit the facility the manager will contradict it by telling you something completely different. I was told over the phone I could sign a waiver if they didn't want to buy their insurance, however when you come in the manager told me that it wasn't true, customers are required to buy their insurance. When in itself feels like she's call the customer [me] a liar. When according to customer service over the phone, she demonstrating she's the one who's lying. Tacky customer service on both ends! The manager said, she couldn't print a copy of the lease until I was ready to sign it! I told her I needed more time to read it before signing it since they wanted to charge my account before I signed on the line. Beware they want you to blindly sign their contract lease WITHOUT YOU READING IT! DO NOT LET THEM take your money and commit you to agree to the contract within seconds after charging your Debit Card. They hire personal who have shaddy sociopathic personalities, thieves, pathological liars, con artist, heartless, cold blooded, and selfish employees. They forced customers to pay for insurance and then the insurance companies consistantly renig on paying out for damages. I find it hard to respect these real estate monopolizers! There is just no excuse for their business practices. Victims have lost their entire lives of belongings, professional tools, family personal heirlooms. There is a desparate need for CHANGE! RUN LIKE HELL! Bottom line -- Don't do business with them!!! AND WE SHOULD ALL PRAY FOR CLASS ACTION LAWSUITS AGAINST THE GREEDY REAL ESTATE MONOPOLIZERS AND PREDATOR BUSINESS PRACTICES!! This has got to stop! read more