I just left this facility, and I had possibility one of the worst customer service experiences of my life. I went in looking for a small space to store a few totes while my building is being renovated. I don't expect much, but the employee was so unfriendly and even rude, he made me uncomfortable. I literally had to ask the employee what his problem was. I would not recommend this place to anyone. read more

Extra Space storage is an affordable,easy way to store your merchandise or belongings. With flexible hours to get to and from your unit, it is safe and secure with state of the art camera systems to keep your stuff safe!! Keep it up extra space!! read more

My unit was broken into. Lost thousands of dollars worth of my belongings. Security cameras were no help. Security codes didn't detour these thiefs. How can this happen?! $3,000 is the max amount insurance you can buy I'm at a huge loss. I'm beyond sad. Do not trust this place with your belongings. read more

I couldn't be more satisfied with my experience! David, went above and beyond to ensure all my needs were met promptly and professionally. Storage units are clean & affordable. I would highly recommend this place to friends and family. read more

Amazing staff Great place will go back and store there next time Very clean Safe place and good staff read more

I am very happy with my decision to store my belongings with this facility. They are always helpful, and they are always great to talk to with any concerns. I booked a unit out of state, and I recommend calling them directly as the state I moved from had not inputted everything correctly, and I booked at a location. Wifi access is a game changer, and you won't regret paying for that kind of access! read more

I highly recommend this Extra Space Storage location. The store manager Stephanie Mendez has gone above and beyond for me and been super helpful ever since I first inquired about renting a unit. It's in a great location and it's always kept clean and there is plenty of parking. I can't recommend this location enough!!! read more

Signing up at the storage facility was very easy and straightforward. Josh, the person who assisted me, was patient and guided me step by step on how to access my storage unit. Thank you so much for your help, Josh! read more

Great experience at the Oxnard location. Very clean and well maintained and secure property. Excellent customer service. John is so kind and helpful. If I am ever in need for storage in the future, they will have my business. read more

I don't normally leave reviews but this was such a frustrating experience. We rented a storage unit for about 1.5 years and things were overall fine at first, other than the price increasing multiple times...  However at the end, we got a notice that there would be renovations done on our unit. They were going to cut the lock, do the renovations, and install a new lock. This was all fine, but when we came back when the renovations were complete, our TV was gone. We went to the front desk and there were insulations we took the TV ourselves and forgot or someone stole it. We explained it was there before, and gone right after this renovation and the work was done exactly where the TV has been located -- is it possible it was put on another unit by mistake? They said they looked at tapes and there was no way that could happen. So the TV was just gone, and they couldn't do anything about it because I didn't buy their insurance -- which normally I'd understand, I shouldn't need insurance to protect my stuff from the owners after they cut the lock and move my things.  I moved everything out that weekend. Fast forward a few months I get a call that someone came to the front desk to say they had a TV in their unit that didn't belong to them. Well, it was my TV. While I'm grateful I have the TV back once again, this was handled so poorly I could never recommend this location. I also didn't get acknowledgement of the mistake and time wasted or an apology. The customer service was so incredibly poor, take your business elsewhere. read more

Stephanie that works the front deserves a raise! To the owner this woman is so hard working, professional, kind and honest. The units are clean never have i seen a bug. Helps me every time i call always in a positive energy. Recommend!!! read more

Service,service I found the employee s very helpful and concerned with giving you meaningful help.In particular Stephanie demonstrated extreme patience and understanding of my particular concerns.In a word an excellent facility to do business. read more

The SHAMELESS price increases start a few months after you get all settled into your storage locker. The employee signing you up says NOTHING about this, how soon the price gouging is coming and how the increases will keep coming and coming and coming. You get the news every so often in the mail in an innocuous looking postcard thingie. The lockers are very expensive in the first place btw. We're getting ready to remove our stuff because we will not play this game with the owners any longer. If you have all the money in the world, don't mind having your good nature, common sense and basic decency taken advantage of, by all means go here. It's a pretty clean and physically nice facility. BUH BYE Extra-Fleece-Storage. read more

I've been using Extra Space for years now and they have always been amazing. Particularly this location and the staff-John!! John is amazing. He's been the face for extra space. If you have any questions or needs he's the man to ask and get it done! He's so helpful, professional, kind, and knowledgeable. Thank you, John for everything you do for us! read more

The storage facility is high tech. I went online and rented the storage facility. I got the Bluetooth enabled unit. It was so convenient. I did not have to bring my own lock and I was able to open the unit with my phone. The facility is very clean, and there is ample parking. The employees are also very friendly and helpful. I always felt safe when visiting my unit. 10/10 would recommend read more

I have tried other storage units and from my experience this has been the best so far. Thank you Gabriel for making the paperwork process quick and simple! read more

THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* their business model. read more

My mom loves this storage space and how convenient it is. She is always appreciative of Stephanie, the property manager. She is an amazing worker and is always ready to help out my mom under any circumstances. This storage space has helped us stay more organized. read more

Fantastic place, great price, facilities are clean and slick, easy to park and unload, staff is so nice and helpful at the drop of a hat.

I had a great first time experience! Fidel and Gab was absolutely amazing. Very informative, helpful and attentive. This place by far beat a lot of other competitors when it comes down to the best prices for storage/moving boxes. Not only was this place very clean, the energy in this space was also wonderful. read more

Great customer service. Facility is always clean. Rodrigo helped us, very friendly and helpful. Thanks!

ExtraSpace has helped me with my storage needs for years. Manager Stefanie was super helpful and able to obtain a solution for me quickly. It's this type of customer service that keeps me loyal to ExtraSpace! read more

Thank you Andrew, best service provided. Quick and easy, highly recommended if you need an extra space to store you goodies.

Super clean! Excellent customer service. Extra Space is my go to for storage and I would never rent anywhere else. They really out do themselves. The kindness and efficiency of every employee I encounter speaks volumes about what kind of company they are. read more

Let's face it ... Storage is a big fat waste of money. If you can find a way to game the system you are golden. Extra Space can be the star here with first month free deals for your shorter term needs. I got two spaces, used both for two months and booked online for deep discounts over walk in prices and got out on the last day of the second month with zero grump from the staff. My only compliant is that the spaces can be a haul from the loading dock and it can be difficult to grab one of the rolling dollies for your use. Also, this photo is the saddest thing I've seen. Please, folks, don't end up in everlasting storage. read more

Extra Space Storage - Self Storage Near Me - Glendale, California

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I've been a customer at this location for over four years now. I received a notice in the mail that my monthly rental was going to be raised, again. I went in to the location and met with the property manager, Stephanie. Between making a slight downsize in my storage, and dealing with Stephanie, she was able to help me save $100 a month on my new storage space. She was absolutely fantastic to deal with. Very kind, very helpful. I would highly recommend if you need storage in the area you go talk to Stephanie! read more

Staff is incredibly helpful and attends to all your needs and questions at any time with the upmost, courtesy, professionalism and presentation. Even the price point is important, but just as a cherry on top, their prices are also unbeatable. I would give 10 stars if I could. Go read more

recently got a storage here. very clean & smooth experience shoutout Gabriel for helping us, & making it extremely simple for us. would definitely recommend this storage, better hope that Gabriel's working that day! read more

Over the span of 9 months, this place brought two different breeds of cockroaches into my space and boxes which i then even brought in my car and new home. I had no food or anything in my unit at all. $655 a month for a cockroach infestation. The management just said "that happens". I had thousands of dollars worth of hand painted art, ruined with cockroaches we had to smash on the art to kill and so many sentimental items as well. DO NOT USE THIS PLACE unless it's to store and rid of trash. It's a dumpster. read more

I had my unit for a few months and everything was very easy and simple. The cost was affordable but overall I was more impressed with the customer service. Izzy and john made the move out process stress free until the very end. read more

Had this unit for less than 3 months. When I signed the unit, I went in with my business partner, asked specifically for any special promotion. Was told no. There is none at the moment. Fine, still signed the unit. Then less than 3 months into the unit, I found out they RAISED the unit price over 20% without notifying me. I logged onto my account to pay the bill and found out. When I called the corporate, was told someone will call me which no one did. I told them I didn't get any notification and I am less than 3 months into the unit for the price increase. Only thing I got from that call is the letter that they are raising the price a few days later, I guess make it legal since I alerted them. DO NOT get a unit here. They will raise the price, double digit, any time. Horrible. read more

As clean and easy it is to access this storage just be aware before you rent the place. If you're getting the storage for the long run (6 months and over) just be ready to get a price increase every 6 months. My last increase was $80!!! A 33% increase in 6 months. There are no caps in the contract, which means they can increase the rates as much as they desire. So think long and hard before dumping your stuff in this storage :) read more

Clean, neat, reliable and cool AC storage rooms. Automatic lighting is convenient. I was only there for a month but I really appreciate the awesome special at $25/month to try it out. I'd recommend it when a safe storage unit is necessary! read more

This is exactly what I was looking for. Clean, well lit, video monitoring, climate controlled, easy parking. John and Edward are both wonderful to work with. I stopped by a week before the move in date that I booked online, and John showed me around the facility, answered my questions, and even showed me the unit that I had reserved. A week later I signed my lease and Edward helped me with any final questions, and my passcode. The whole process was so straightforward, friendly, and easy! Couldn't be happier. Side note, as a makeup artist, I was thrilled to learn that this building was the former studio of (makeup artist) living legend Rick Baker! read more

To sum up my 2 reviews: this is business done right. Special thanks again to John and Cathy at this location! Update to my review, 7 months later: I'm still confident about my 5-star rating. I just moved out of my storage unit today (woohoo!) and checkout was easy and painless. I received excellent customer service from start to finish at this location, particularly by John -- he's a very nice and helpful man. I would be more than glad to rent with Extra Storage again if I required their services. A deeper reflection on my experience here: people rent storage spaces for various reasons. In my case, I was in a time of transition, moving from one state to another -- this can be a sensitive time for people, so to have a company that cares as much as Extra Space seems to, is really a great service to humanity. Their customer service (and even their emails) made my time of transition a little more easy to manage. I love these guys and can't recommend them enough. read more

Nice place, good location units are very well maintained and temperatures inside are ideal. Also, staff is super friendly and professional, always happy to help. read more

I have been meaning to post this for a while. Unfortunately, I have needed a storage for all the years living in Los Angeles. I travel etc.. and like to have a 'safe space' to keep things that I do not want at my home when not there. Well, you will not have that here. I assure you. I moved from a place a few miles away and got everything situated prior the holidays last year. The only reason I moved was because the other place went up every six months like clockwork. The price started out ok but was ridiculous after the last year I was there. I hate moving so, I kept putting it off. I put some of my work designs in the storage unit for safe keeping and got a call around a week and a half later: Did you forget to put the lock on your locker? What?!! He!! no! Who would do that? Anyway, the manager first said he was not sure but THE SURVEILLANCE FOOTAGE SHOWS THESE PEOPLE IN UNITS THAT WERE NOT THEIRS! I looked at the video and the people are on the video with some of my stuff in bags etc.. I saw when moving in (not all but a few). Yes, there were a group that apparently run around schools, this locker, virtually anywhere looking at all the crap I sifted through looking with the detectives for some of my items. One of the ho's by the name of Katherine Rostow (she has a record and is on camera with one of the stolen items that I had photos of and is a vintage stand so, I am calling her out) is actually carrying the bottom of a mannequin (not the bust part) because she was too stupid to know there was one. What she did with it is anyone's guess. So, I waste all this time in court to deal with these degenerate losers that literally were renting from the facility they were stealing from. I appreciated the one manager helping to get the info the police and to assist me but the other one was saying things like"I am more angry than you because this is our business." Sure, he is more upset than a victim...not! This place has cameras but not in a lot of the places it would have been helpful to show the actual breaking of locks etc.. Only points of entry and the ends of the hallway. You can see people going in and out of units and if they are not on the agreement and someone reports a robbery or a lock is cut, you have a crime but it is a lot of hassle for nothing. It is now a year later and the cops do not dust, etc.. so, these cases get thrown out and these losers with no ability to get a freakin' job (I must assume) continue on course after a few days in jail and a slap on the wrist. In other words, in order to be truly protected, you need the best footage, decent detectives (I was told mine wrote false information, and a DA that gives a rats -ss. Just a lame system and I do not entirely put blame on this facility (amazing they even knew the morons) but you need the entire system to work in order to see justice. My issue with the place is that the one manager told me he had a 'feeling' this group were up to something so, instead of working a few nights instead of basic hours to catch them, they just brushed it off. I even had a friends friend (a PI) case the place and they were still doing things even when this crime was committed. The case went through three DA's in various courts, various police, etc... BTW: These gross criminals (one was even a male model) hookers, armed robber, etc.. make careers of this. I had to sift through various storage units, trucks, etc... to see literally hundreds of stolen items that were going in and out (in the presence of the police). I never had this problem with a storage that was in Sun Valley, much worse area, much less security, and there for more than 10 years. The Glendale area is actually (if you look on blotters) much worse area for crime than Sun Valley (I know, it shocked me too). Actually, Studio City, Burbank, and even Van Nuys has less overall crime than Glendale. Beware! Side Note: All storage places are (rent at your own risk) also, I only had a large heavy industrial lock). Best get the locks that fit inside the door (learn from me). read more

I had a unit here for about 18 months. The facilities here are great, and you cannot beat the access hours. The staff, however, leave something to be desired. When I moved out of my unit, I sent in a notification on their online portal. I was then instructed to stop by or call the location and inform them of my move-out. I stopped by a few days later and spoke with John, he updated the move-out date and said I was all set, all I needed to do was lock up and turn in the keys when I moved out. Then I got a notification from them that my payment was due. I thought that was strange as I've been enrolled in automatic payments from the start. Turns out the payment was not run automatically because they turned it off when I went in, well I found this out when we tried to access the facilities on a Sunday and there was no staff there to help and no one available via phone. So I responded to the payment link on the notification I got and was prompted to pay in full. I did, so that we had access to our things. When I got a call back, I was informed that they wouldn't refund me for the prorated amount as the company does not process refunds. I explained the situation to the female manager, who told me I had to come in person and pay in advance to get the prorated amount. When I told her that I did come in and no one ever told me anything about paying the prorated amount and that I was told my account was taken care of, she said she would investigate and call me back. She did, and left no information in her message to me. I then returned her call and was told she was busy, never heard back from them again. When I moved out, I was told I could not use the garbage dumpsters. I didn't have any large items, a broken poster frame, some box-of-rags, stuff like that. She offered to take broken down cardboard boxes (which I didn't have), she also said we could always come back when the garbage was empty but then she didn't know when the next trash pickup would be. Then when I had everything moved out and ready to finish up, she said she was on her lunch break and wouldn't help me, but it was okay because I didn't need to be there in person. (She also told me to take the lock off, which was totally different than what John said. If I had followed his instructions I again would have been up a creek.). The employees here dropped the ball, and I had to pay for it. read more

This facility located at 6527 San Fernando Road, Glendale, is alway very clean and well maintained. I feel very safe and secure storing my personal items here. Rodrigo, manager, and John, assistant manager, are so professional and provide outstanding customer service. It is alway a great pleasure speaking with them when necessary in person or by phone. These guys rock!! It is so nice and refreshing to deal with someone who delivers good service with a smile. I highly recommend this Extra Space Storage location to anyone searching for a clean, reasonably priced, safe, and secure storage facility. read more

I'm very impressed with this storage facility. It's conveniently located, easy to use, organized, and very clean. The staff is very helpful, nice and caring. The store manager, Edward Rivas has been so wonderful to work with and has been very helpful and understanding. The assistant manager John Adams is also great. I've already recommended this place to so many people. If anyone needs storage space, I highly recommend this place! read more