Alren at All Storage is amazing at customer service!! He fixed all the mistakes made when I first…read morecalled and was somehow routed to their national number. Apparently, the national number gets kickbacks when they circumvent the phone calls to them, and they charge significantly more than Alren at the Plano office charges. Like a LOT more. So, if you call their local number, make sure to ask the full name of the representative and where he/she/they are at the moment. Or just ask for Alren. He will take good care of you. The place is SO clean and new and climate controlled. It's the nicest storage center I'd ever seen, and the local staff there is exceptionally nice and friendly.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

My experience at this storage facility has been TERRIBLE! Someone broke into my unit without even…read morebreaking the padlock, and the person in charge refuses to show me any video footage or file a police report. I DO NOT RECOMMEND this place, as it is extremely UNSAFE and unreliable!

terrible experience! got Brocken into 3 times and they never…read morecared about one single time. they made me pay for insurance that doesn't cover a single thing! STAY AWAY FROM THIS PLACE! it's full of HOMELESS PEOPLE THAT CHECK IN TO VACANT UNITS AT NIGHT AND CHECK OUT EARLY MORNIN! showed the manager video of thief and he did not care one bit! After 8 years of a great costumer my self have moved on to a different place way better than this crap!

it started off great but the longer I rent here the more problems occur. it is considered fraud to…read morecharge someone debit/bank without permission on a another person account. I have requested the corporate number twice and still haven't received it. Recently, someone tried to use my card to pay Netflix & I had to dispute charges. This has me thinking maybe this is how my card keeps getting hacked. I hope corporate or the owners read the review so I can get this resolved expediently. I'm contacting my bank to let them know this is FRAUDULENT . Today I logged and and Taylor has reversed the payment that was taken out of my account And added a late fee. Yesterday, my balance was 0 because the payment was taken out on the 4th. Today is the 6th. If YOU rent here ... u might want to Monitor your debit and credit cards.

Great customer service! I had submitted an online search and received a phone call from Virginia…read more She was very polite and helpful; I felt that she truly cared about my storage needs! I drove over during the weekend and met her & Chris. We visited, toured some units and I booked. Why here? I was treated as an equal and felt appreciated as a prospective customer, not as if it was almost closing time and ugh, here comes another shopper. Nope! If you need storage services, give Virginia and Chris Brown your business!!!

Stevie made the process smooth and easy. She even went above and beyond to find me an indoor unit…read moreverses the outdoor unit I had picked online. Each time I have interacted with Stevie she always has a smile on her face and a great positive attitude. She is truly an exceptional store manager who takes great pride in her job and makes sure that each customer is happy and satisfied. Look no further and just go see Stevie at, Extra Space Storage

Exceptional customer service! The unit was spotless, dry, and exactly as described. Everything was…read moreprepared in advance, and the team delivered beyond expectations. Truly an outstanding experience.

Great place for storage. All units are properly maintained and monitored 24/7. The owners are top…read morenotch and truly care about their customers. The padlocks are checked each day to make sure they are secure and present. Very simple leasing process and small deposit considering the security provided even though it is already in a nice area. Gates are well maintained and gate closes are self selected to easily remembered. I recommend all my friends to this location!

From the owner: We provide total self storage solutions for all of your household, commercial or business storage…read moreneeds. Whether you're moving and need a short term storage space for furniture, or you've outgrown your business storage requirements, The Attic Storage answers all of your problems with gated, reliable self storage facilities. Unit sizes and prices vary at each location.

Love this place! 24 hours, but so secure! Regulated temp in most units. And the staff is AMAZING!…read moreI can't say this isnt the cheapest, but I can tell you you get more than what you paid for in this storage community.

From the owner: At Preferred Self Storage, we offer a variety of unit sizes to satisfy all your self storage needs,…read moreas well as covered and uncovered parking. We stock a variety of moving and packing supplies. Additionally at our Double Oak location, we are a full service Contract Postal Unit. We can help you take care of the majority of your mailing needs to include domestic letters and packages, international letters and First Class stamp purchase.

Awesome service and very kind and professional staff work there in the Addison location. There…read moretook care of my every need and i will definitely go back there.

Very clean, location is great, customer service is great. They are very helpful with any questions.read more

Customer service is always on point. They always answer any questions and processes are quick and…read moreeasy every time! I have more than 1 unit with these guys for over 5 years now and the facilities are always accessible and clean. Prime location is a plus! You guys are awesome

I've had a unit at Extra Space Storage for years. There were some rough spots at times with…read moreservice. Tara Anderson was able to redeem the company with her caring personable service. She's the epitome of going the extra mile. I had a major injury last summer, spent 7 days in the hospital, and couldn't walk or work for six months. During that time, my rent was raised. When I called, the young man I spoke with was cold and abrupt. Now, less than a year later I'm still trying to get back on my feet financially. I'm a teacher and my summer pay is being impacted by my temporary leave without pay from the accident. I owe thousands of dollars in hospital bills and my storage unit rent has been raised yet again! It's gone from 70 something to $113 per month in a year! If I were able to clean it out and get out, I would. In fairness, the facility is nice and secure. The elevators are big and make it easy to move things up and down the levels.

Great prices. Great customer experience…read more I went in and told him i might need a storage. He couldve easily brushed me off and been rude when he heard the maybe as that has happened before. He was very informative and made a stressful situation a little easier to manage and put my mind at ease. He was friendly and quick with giving me the information I needed. They have specials and a truck you can rent which makes a stressful move much easier if you need a truck.

I had a great experience here. Jason was super helpful. I advise you to go here for your storage…read moreneeds!!

There's been no light on aisle b since I got my unit. I was late on my unit and not even 30 days…read morebut you all didn't just add a lock but cut mine off and removed mine And have your lock on saying if I don't get my own you're. Going to charge me for that lock now. This seems like you're doing whatever you want to just make more money. Feels like an act of cold hearted. I admit i was wrong but you all went across a line hard.

I'm disappointed to say that yet again when the new ownership of Public Storage bought out Simply…read moreStorage the poorly kept "climate controlled facility" seems to have fallen even further into disrepair and disgust. First -The elevators are absolutely DISGUSTING- when this place when being ran by Storage Choice the building was always kept clean and pristine, over the past two ownership changes the one thing that stayed consistent was the level of filthy and disgust. Define disgust? Roaches both dead and alive everywhere at the entrance one evening when I went to drop off holiday decor, I was so repulsed and upset that I immediately turned around and left with everything I was supposed to drop off because I had no desire to have my belongings infested with roaches! When this place was run by Storage Choice I never once in 6 years saw pests or roaches so I called the 800 number since no-one was ever in the office and left a requested call back from someone along with my concerns. Floors regularly look gross and full of micro debris from normal daily activities like moving things in and out of the facility, unfortunately when the floors are never swept, or cleaned to remove mud, gunk and spills all that stuff accumulates on floors and gathers in corners and along the edges of the walls. Back elevator is regularly disgusting for which I use alcohol pads to press the buttons until I can find another facility to move to. Keep reading. Then I started noticing little bugs in my unit dead on top of storage containers and throughout the floor, I pretty sure they aren't having proper pest control service inside or out because just a few days ago there was a literal army of insects lined along the front glass entrance doors. I made a call about this once before already because I constantly am getting bit by something every time I come to the storage facility lately. Yes I will be emailing corporate again about this but at the very least until these ignored issues get addressed I could warn anyone who might be considering this place for storage rental. It's disappointing that after a decade of renting at this location the decline over ownerships has left so much to be desired that a loyal customer and tenant will be taking my business elsewhere.