I was very happy with my move-in into public storage. Everything was very seamless as I received a…read moretext with my code and instructions. I was pleasantly surprised that Kelly was on site and greeted me and showed me where my storage unit was. She also followed up by phone to see if I was happy and if there's anything else that she could do for me. She reminded me that she is on site and they see everything that goes on so I feel very safe and secure that my stuff is there. The place was very clean and the storage unit was big and perfect for what I needed.

Price gouger! They lure you in with a low rate, and then raise your rental rates significantly…read moreevery few months. They should offer a long-term lease with a fixed monthly rate, instead of jacking up the price unexpectedly. The facility itself is OK, but the doors on my units won't stay open. They don't even have a manager on-site anymore. The previous facility manager (Kelly?) was great - polite, helpful, and nice!

Beware of the Bait and Switch. The manager told me they raise the rent after a few months, but to…read morecall her and she would help me take care of it. She could help me, but the main office would not...so call her directly. After 2 months, they increased my rent by 25%. I called and she said she couldn't help...and that her hands were tied and that I am still paying well below market value. This is not true...absolutely not. Once they get you in, they know they have you stuck. Cost me $2K for movers to get my stuff in there, and they know I cannot just pick up and leave just yet. I will soon enough, but want others to be aware before they trust this place.

Great staff. Clean! Been there for years and highly recommend this location. Lake County often has…read morelower prices than Chicago.

We rented a unit for over a year. Wendy is the manager at the facility. She deserves 5 stars plus…read morefor her customer service. The facility was very good. My only negative is the rental rate kept increasing and finally made it impossible for us to continue to rent there. For renters it would be best if they had a fixed rate for certain periods of time, so you know what to expect.

Very helpful and friendly. We walked in this facility in Deer Field, IL and staffs are very…read moresupportive and accommodate our needs.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Kimberly was very helpful and provided great information. The facility is very clean. The dock is…read morevery clean too.

5 stars for Kimberly at Storage MART in Buffalo Grove. The facility is pristine. Kimberly went…read moreabove and beyond to be sure we had what we needed. Had no idea what size we needed but she was spot on in her estimate. And even explained about downsizing as we were able to move our things out. We wanted controlled temperature storage and could not have made a better choice. We got personal service at its very best. We have never used storage before. We picked this particular facility mainly for location, but we were lucky to have found Kimberly and a top of the line facility. If you need a storage facility, give her a call. You will not be disappointed.

Rick and his staff are professional, courteous people. I am back for the summer and glad to know…read moreRick is still the manager. Great place to store anyth!

Rick was wonderful to work with, very accommodating and helpful! I highly recommended using this…read morelocation for secure storage.

Gentle man was helping a customer for over 10 minutes. Waited my turn regardless needed 4-18x18x24…read moreboxes. Proceeded to ring me then says he doesn't have a cash drawer in? They've been open for more than several hours & hasn't decided to get a CASH drawer? Dude clearly doesn't like counting money or no one in the company is aware.

I'm happy to have a U-haul nearby to get packing items that i need, but the employees the have…read moreworking here are beyond sub-par. There is one big guy who's just clearly in disdain to have to actually help anyone. Just seems annoyed at life in general which includes customers. And heaven forbid he have to stand up to help with anything. and then another day i went in to grab something and there's some jumpy early to mid 20's guy bragging to me about not having slept yet and that he was up all night on his motorcyle. And mind you, he's telling me this through a cloud of disgusting cigarette smoke. I dont know if he was smoking in a break room or something, but he had clearly just smoked and NOT outside. YUCK. I mean, just do your job and have respect for others. It's really not that hard. I come here because their stuff is quick and easy and decent quality. They also rent trucks and storage rooms as well. It's not in a real obvious spot or anything. It's kind of off by itself, but once you know it's there you're golden. Recommended for supplies.