I was very happy with my move-in into public storage. Everything was very seamless as I received a text with my code and instructions. I was pleasantly surprised that Kelly was on site and greeted me and showed me where my storage unit was. She also followed up by phone to see if I was happy and if there's anything else that she could do for me. She reminded me that she is on site and they see everything that goes on so I feel very safe and secure that my stuff is there. The place was very clean and the storage unit was big and perfect for what I needed. read more

Price gouger! They lure you in with a low rate, and then raise your rental rates significantly every few months. They should offer a long-term lease with a fixed monthly rate, instead of jacking up the price unexpectedly. The facility itself is OK, but the doors on my units won't stay open. They don't even have a manager on-site anymore. The previous facility manager (Kelly?) was great - polite, helpful, and nice! read more

This storage facility is the best. Kelly is so helpful and always a pleasure to deal with. Concerns and questions are always addressed and answered immediately. She also keeps it very clean. I highly recommend this storage facility! read more

Kelly is fantastic. She's very helpful and responsive. Made the move-in process very easy, and Public Storage offers the best rates for your money compared to all of the other public storage options in the area. Highly recommend. read more

I used 20' X 10' rental unit here from Jan. 2019 -to- January 2020, 13 months. I paid for the unit and optional Contents Insurance by each month either electronically at their website, by BillPay, and occasionally at the site. I only have 5 days(not 6) to pay on the due date or paid a $35 late fee(only did that once.) Excellent indoor facility, I was on the 2nd floor so I used their Freight-style Elevator to move my furniture & boxes. They have several, I saw 4, 4-wheel carriers to move my items that are free to use, if available. Manager - Charity, was very helpful throughout my rental. She always gave accurate & correct information. Only slight negative for Public Storage was that their unit prices went up after 6 months, I was not aware of this. ( But I did not fully read my bill from the month before the prce went up) Excellent storage place. Extra praise to Charity(manager) too. read more

I would not recommend this place. They continue to increase the prices significantly within the matter of months each time as well as stop autopay on you. They say they "tried notifying" you via phone or call and add on a late fee of $22.40. Yes, they do. Pricey you on THAT day you are charge of the late fee since you did not know they shit off autopay on their own without your permission! read more

Do not leave your stuff here!!! My car got damaged severely after renting a parking spot for 57 a month. Before I rented it I was told that they had 24/7 surveillance and don't worry! When I found the damage on my car I was told that that big trailer was blocking the camera view and they can't see. The manager admitted that the trailer had a big thing that did damage to my car. She was not allowed to give me information from that owner of this trailer since it is all private. At least she admitted that is how the whole side of my car got scratched up. A big deep gouge on my passenger side going all the way down my side of car. If you going to damage a car at least go report it. Never again I moved my car to a better storage place. read more

Initially had issues with gaining access to deceased family member's unit, but they have since been resolved.

Charity, the manager, was AWESOME!!! She was welcoming, friendly, and patient in answering our many questions. Charity was attentive and shared many helpful suggestions as we moved into the storage space. I highly recommend this location and appreciate Charity's assistance, hard work, and dedication to ensuring we were satisfied. read more

We were blindsided last night with a "District Change" implemented 3/6 at 5pm without any notice. We showed up at 8pm to learn the hard way that they decided (that day) to lock up all the carts in the office without access after office hours. The property managers there are super easy to work with and nice but this is a change outside of their control and in my opinion complete BS. "Open until 9" means nothing to load or unload with and you are cartless after office hours. read more

Had a great experience here last week - last minute changes needed for a larger space, and Charity went above an beyond for me. Thanks for your hardwork and your dedication to service on behalf of Public Storage... really appreciate it! read more

Friendly staff, nice facility with easy access. Showed up late for my move in and they were still accommodating. Very appreciated.

The girl at the front desk was extremely pleasant and helpful. I didn't know about storage, so she took me and showed me around and patiently answered all my questions without trying to sell me anything. During the process she explained everything clearly and didn't try to sell me anything I didn't need. She made it a good experience for a first time storage renter like me.I was completely satisfied by her way of handling things.Got what I needed! read more

Had a 1st floor 10x10 unit from November 2015 to June 2016. Prices seemed a little high at $154 a month (including mandatory insurance). You must purchase this insurance, no exceptions. This location is climate controlled and kept clean which is nice. Decided to move my items from this location in June when I received a notification in the mail that prices were increased and I would now be paying $170/month. Employees were friendly. As far as getting assigned a unit and moving out; the process was simple. If I had the need for storage in the future, (for a short amount of time) I would use their services again. In my opinion, more on the expensive side... a premium you have to pay for climate controlled facilities. I did drive to several Public Storage locations before choosing this one. It was the only one who offered climate control at the time. read more

Charity is terrific. Great customer service and truly works hard at what she does.

Dear management of Public Storage Buffalo Grove. Thank you for being extremely incompetent in running this facility. I've been a loyal customer for over 14 years and recently the CC I had on file expired. You claim you left VM on my house phone but non were to be found. In addition, Jerri, the property manager confirmed that the facility was having and still has phone issues. I left numerous VM without a call back. I was assessed over $110.00 late fee's. As soon as I was aware of the situation, I came into the location and updated my CC on file. I asked for a waiver for the fee's but was denied, without even notifying me. The facility is dirty, dark and the back gate is broken for almost six months. Anyone can come into the facility because the locks on the back door is broken. Because of your ineptness, I priced out the same size storage space (5' X 10') at Metro Storage on Deerfield Parkway. Guess what? It was $114 per month less than what I was paying at your location ($183 to $69), that's a savings of $1,368 per year. Marty the property manager at Metro was very nice and accommodating. read more

Clean facility and well maintained. I worked with Charity at the front desk and she helped me find just the right storage needs. Always friendly and very professional. read more

The manager charity was very nice & helpful when I moved to the are & found that my new wife and I had way too much stuff for our new home. She made the move in to our storage locker easy, the facility is very clean & we know have the time to settle in without have a over full home!!! read more

Charity, who works on the desk, is extremely helpful! Women's restroom is actually clean, which is awesome and unexpected. :-)

I would definitely recommend using this facility for your storage needs. The employee behind the desk, Esther, was extremely helpful and went out of her way to help us. It makes a huge difference and changes ones overall experience when the employees are helpful and courteous. Thanks again Esther!!! read more

Hattie checked me in and was a pleasure to work with. Although she usually works at a different facility, she knew exactly what she was doing. Lots of paperwork which she explained in a very understandable way. Gave me different unit options. Most of all she was friendly courteous and very professional. read more

I LOVE this facility!! Charity is the onsite manager. We found Charity to to friendly, helpful, always friendly and willing to go above and beyond for her customers! All of the units here are climate controlled and very well maintained. A pleasure to store your belongings here with Charity!! read more

Charity keeps the property in tip top shape, is friendly to her customers and has excellent customer service skills. She is available to answer any questions. This is the cleanest storage facility in the area. read more