The Lock Up Self Storage in Northfield is great. The staff is friendly, and accommodating.read more

I needed a storage unit and when I called in Carlos Dominguez helped me out he was a big help he…read moreset me up at a location near my house a clean and organized facility. Thank you Carlos

I have been using Extra Space Storage in Lincolnshire for over a year now. The last two winters…read morehave had some particularly cold days and I think the staff goes around and oils all the locks to keep them working in the cold weather. I used my unit the other day and oil spilled out the little hole in the back. I would have never thought to put oil in there and it was a lifesaver! The staff is always so friendly when they drive by and often stop and chat a bit. I ship materials for trade shows and they have even offered to have return shipments sent to the office instead of my home and will put in my unit for me. Their service goes above and beyond any other storage facility I've used and it's why I stay with them.

Being a little older, it so nice to see our facility manager, jump in and help me out without me…read moreasking. She oiled the door, grabbed a broom and swept out the edge of our unit. Plus she swept out all of the cobwebs that she saw. What a wonderful person and a great goodwill step!

I would give a 0 if I could. Been attempting to reach someone for over 2 weeks. They don't answer…read morethe phone, they don't return voicemails, the option to "Select 4 to speak with your property manager" on the call tree doesn't work, it just takes you through the options/menu over again. No one is ever at the facility. I live right down the street and drive by it multiple times a day. But when I finally get a call back, this was the first voicemail they received and was told someone they were there 4 days a week. Just blatantly lied to.

Amazing customer service Hattie & Crespo are great and very…read morefriendly. She explained everything is fine detail When the payment was due and how to go about it Showed us the storage facility and the loading dock with easy access. Very valuable employee. Keep up the great work.

Beware of the Bait and Switch. The manager told me they raise the rent after a few months, but to…read morecall her and she would help me take care of it. She could help me, but the main office would not...so call her directly. After 2 months, they increased my rent by 25%. I called and she said she couldn't help...and that her hands were tied and that I am still paying well below market value. This is not true...absolutely not. Once they get you in, they know they have you stuck. Cost me $2K for movers to get my stuff in there, and they know I cannot just pick up and leave just yet. I will soon enough, but want others to be aware before they trust this place.

Great staff. Clean! Been there for years and highly recommend this location. Lake County often has…read morelower prices than Chicago.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.

Just wrapped up our 2 weeks with this company and service. Jay and team were fantastic. We didn't…read moreneed a full month of storage; instead, we needed 1-2 weeks so that we can empty our garage while we recoated our garage floor. The unit was perfect in that it gave us a few days to clear and store the garage "stuff", plus storage time for the week or so after the garage floor project (during which we were supposed to keep the garage floor clean/empty). Less reviews than PODS but better price and exceptional unit quality. Customer service and communication was likewise flawless. Glad I went with UNITS. Highly recommend - and will use again 11 times out of 10 when the opportunity arises. Thank you.

Units has been a great company and very helpful in this hectic moving process. I can not thank…read moreenough Tom at the Buffalo Grove location. He was great. Very easy to work with, quick on the replies or any questions. And super efficient when it came to drop off or pick up of our container. Prompt, and know how to handle these types of storage. Great guys, great price, great service. Its a definite i am using Units Moving n Storage in my future moves. Thank you very much to Tom and his team.

I need a space to quickly store furniture due to the recent death of a family member. From the…read morefirst day we came in to ask questions to the last day when we no longer needed the space - Michaylla was just awesome. An extra bonus was the free usage of a moving truck! The place and unit were clean. I felt that my stuff was safe and secure. And the price was right! I would use this place again! Check them out and tell them that I sent you! Or message me if you have questions!

The people dont follow through. I had asked about storing our car for the winter months. I was…read moretold they didnt have availability, but they would ask their current tenants about renewing their space. Weeks, Weeks later. I called back inquiring about the space. They forgot...... and that was a done deal for me.