I hired Expressions General Remodel 10/17 for my master bath remodel. This was to be a fairly extensive remodel, including enlarging the shower, moving plumbing, electrical work and moving walls. Estimated to be over $26,000. Miles Sanders represented this "family run business" and assured me that they would do a beautiful and professional job. It quickly became evident that not only this business poorly run, but the work they do is of substandard and of inferior quality. There was a complete lack of communication between team members, Miles Sanders, Janeth Aguilar and Arnold Magos. This created constant chaos, confusion, frustration and mistakes. Janeth (partner) who is responsible for ordering, shopping and invoicing, and Arnold (contractor, license #950409) failed to communicate plans, details, or materials needed. There was little regard for finishing touches or quality workmanship. Errors made were disregarded with no accountability. Arnold placed the wrong tile order to trim the shower and shelves within and then blamed me for his error, stating I told him the wrong tile to order and no such tile exists. Without so much as an apology, he demanded I order the tile. I then received a harassing email from Janeth stating I was the cause of the delays and I was costing them a lot of money. Promises to repair or replace poor workmanship were ignored. Beautiful wall paneling was laid improperly, with partial boards at eye level, while full boards were hidden by wide baseboard. While I was promised by Arnold verbally and by text they would fix the improperly laid paneling, nothing was done to correct it. Unprofessional conduct, threatening and intimidation tactics were repeatedly employed by Janeth to hurry the job along. Yet day after day workers wouldn't show up as promised or leave as soon as they arrived stating they didn't have the materials necessary to continue work. When I inquired how much extra it would be to replace the bath tub Janeth replied "it could be offensive for some people to talk about price for something they wish to have." After being advised by Janeth and Miles to order an under-mount tub, Arnold stated I should have got another type of tub. Janeth then denied having ever advised me to order such a tub. I was initially told by Miles it would be $500 to replace the old tub, but they then wanted $1600 additional to install the new. I then received another harassing email by Janeth threatening to cease work if I did not agree to the change order. I had paid all requests for payment promptly and was merely trying to ascertain why I was initially told $500 by Miles. I paid an additional $1729 for tile yet have enough remaining to re-tile the entire floor (91.2 sq feet). There exists absolutely no supervision of workers and repeated inability to reach Arnold by workers and myself. The project was estimated to take 3 weeks. I was assured by Janeth the work would be completed by the holidays. By week 4 we were at a standstill supposedly due to not having the materials necessary to continue. The shower and bath remain untiled. No fixtures, faucets or toilet have been installed. Walls remain unfinished. I could no longer tolerate the unprofessional conduct, harassment and intimidation ploys and let them go. I have done a number of home improvement projects and never have had such an unpleasant or unprofessional experience. I cannot recommend this company, in my experience they proved not to be reliable, reputable, competent or honorable. read more

WOW! So impressed with this Company, from start to finish ! I have lived in my house for over 40 years, and it was time to do some updated . Expressions remodeled my kitchen, removed a wall to open up the dining room, removed an old not functional fireplace, replaced flooring, added electrical and can lights - it turned out so amazing! The Team is top notch ! First I met Dean, the designer . He came over and within a few minutes i knew we were on the same page . He is so professional, so energetic and very accommodating . Dean wasn't pushy at all, which wasn't my experience with the two other Companies I got bids from. Dean listened to me, and designed my kitchen with my needs in mind. I have never been treated this well by a Company before, ever. Janeth and Arnold are so efficient and such hard workers. There is no quit in them ! They went above and beyond in explaining things I didn't quite understand- like the electrical box, Janeth and Dean both took time to go with me to pick out appliances! And I have to mention Cesar - Crew Leader. He is the nicest, most skilled person I've ever met ! He simply is very talented and so humble ! He was just so wonderful - the whole crew was. Having one Contractor only , that is responsible for the entire project is the way to go! Their business model works so well . I knew every single crew member they came into my home . My kitchen is so beautiful, I couldn't be happier with Expressions! Thank you ! Cheryl F read more

after 27 years we finally decided to remodel our kitchen in our older home which was built in the 1920s. in addition to replacing all cabinets, countertops and most appliances, we replaced an outdated and leaky metal garden window with a smaller casement window with a crank. we also removed a wall separating the kitchen from the dining room to create a more modern open concept. we selected expressions general remodeling from 4 contractors we interviewed for our kitchen remodel and couldn't be happier. we felt expressions was the best fit for us. we did our own shopping & research for appliances, but needed assistance with countertops and backsplash selection. expressions provided the cabinets that we selected from j&k cabinets and we have been very happy with them. what was important to us: computer-generated drawings (renders) showed us what the new kitchen would look like, and blueprints showed location and size of cabs, appliances, windows, walls, etc. miles, arnold, and janeth were all great to work with. our crew consisted of luis and santiago. it ended up taking just under 8 weeks but that includes the thanksgiving, christmas, and new year's holidays. review all paperwork, drawings, renders, etc., and speak up immediately if something seems off. make them explain to your satisfaction. this is true of any contractor you choose. read more

Arnold and his work crews did an excellent job on all aspects of my home remodel - kitchen, both bathrooms, total refacing of fireplace wall,(formerly white brick from floor to ceiling - ugh- they changed it to a beautiful contemporary design with granite and mantel) - also, hardwood flooring throughout the downstairs, tile in the entry way, and carpeting in the bedrooms and loft. This was a big project, but the price was very reasonable and the workmanship was top quality. I also greatly appreciated the fact that the crews always cleaned up at the end of each day, and were unfailingly polite. Janeth was also a great help with design ideas and tile selections for both the entryway and the bathroom. They paid attention to detail and were quick to take care of the very few items that needed tweaking. Tthey were also very responsive when the granite for the kitchen countertops didn't match what I had expected based on the sample I had seen in their showroom. At my request, they ripped out the just-installed granite countertops, and replaced them with other granite I picked out without charging me for the additional labor. Finally - and this is very important - they finished a week ahead of schedule (working 6 days a week). I would recommend them without reservation. Carey C., attorney read more

Starting in Jan 22 I interviewed 5 contractors for a kitchen remodel. This team of three was fantastic. On the first visit we received a formal quote that only changed when I added additional work. Visiting the showroom we picked everyting except the appliances and confirmed the colors by bringing them home to see in the changing light. The next step was the statement of work. A complete 3D drawings set was created, pictures of all cabinet, knobs, sinks, ... were included as well as inserts of triple pull out trash, recycle, compost; spice rack, coffee nook, pantry.... The build began on time and was completed on time. The crew was fantastic. They followed the SOW so no surprises, made adjustments as needed, cleaned up everyday. Expressions uses only their employees. There is no waiting for subcontractors or surprise bills. Our kitchen is more than we could have ever imagined. The quartz is to the ceiling, wrapped around the sink, on the island and coffee nook. The cabinets are excellent framed and finished on the ends. The new floors are beautiful and all electrical was brought up to code. Thank You Expressions! read more

I received a coupon in the mail from Expressions and decided to see what they had to say. Chris came out to give me an estimate. I wanted to expand my kitchen a little and he told me that it would be possible without too much trouble. After getting the estimate I went to the showroom and spoke to Janeth. She gave me a beautiful design that I fell in love with. It included moving some appliances and opening a wall and the ceiling. I was very nervous but she convinced me that everything would be fine, which it was. My kitchen is complete and I couldn't be happier. It is BEAUTIFUL!!! I appreciated everyone involved. Janeth gave me a perfect design, Arnold was very helpful when I was picking out the granite and the backsplash. Abel and his crew were very professional and friendly and answered all my crazy questions. And I really appreciated how well they cleaned up after themselves each day. I would definitely recommend Expressions to anyone interested in a home remodel. I have actually already recommended them to a few friends. I will be calling them again when I am ready to update my bathrooms. read more

I called for an estimate and Kyle, one of the owners showed up and I was very hesitant with some of his ideas. He kept saying its hard to visualize this and wait till he has a chance to put his ideas into a drawing. The next time I saw him was at the showroom and I felt a little rushed because they had the day fully booked. When I saw the drawing I have to admit I was blown away. It was totally different from anything I imagined. Very creative on his part. I felt a little pressured to sign the contact but I'm glad I did. Expressions does AMAZING work. My kitchen looks like something on TV. The only reason I'm not giving a 5star is because Kyle kept saying "trust me" and I was VERY hesitant because of my past experience with contractors. When I got to know him I could tell he is really passionate about remodels but he still should be a little more understanding why some people are hesitant when first meeting a new contractor. read more

I am happy (and that is saying a lot as I am a very difficult to please person!). Thank you Luis, Caesar, the other Luis, Arnold, Dean and Janeth. You made a bid which was reasonable (within my budget), got me out of my house just ONCE (which I so appreciate), came in within time (6 weeks) despite a medical emergency that caused a 3 day delay (with the stone crew), were always professional and pleasant, and added some creative touches to the design, that I initially fought tooth and nail against (e.g., a spice rack!), but which I totally appreciate now that I have put the genie back in the box. You were responsive to my texts and emails, patient with my questions, and empathetic with my sense of being discombobulated! It is an added pleasure for me to support a woman owned, minority owned business. Go you! I will be in touch for my two bathroom remodels over the next few years. Right now, I am a bit "renovationed" out! read more

My wife and I are absolutely satisfied with Expressions General Remodel. I called them for a free consultation and what I loved most about the team is that I give them an idea of how I wanted my kitchen and they show me whats the best they can do, as they finished the the layout it was almost as if they read my mind!! They were always on time, they cleaned up at the end of the day so I wouldn't have to deal with the mess and they always accepted my request for any slight modification I needed. I would absolutely love to thank Janeth and Arnold for giving me a comfortable experience and for giving me the most beautiful kitchen I've ever had. I can say that they really are the best kitchen remodeling business compared to the others I've hired in the past and I recommend anyone who is looking for experts to remodel your kitchen and/or bathroom to choose Expressions General Remodel. read more

My kitchen renovation was completed on February and it looks amazing!! I was assisted by Janeth and Arnold who gave me a tour of their showroom by appointment only and I was able to see all the quality materials they had on display. Later I was given a quote and was offered a virtual layout of my kitchen so I can see how my kitchen was going to look like before we even got started. After we came to an agreement Miles came by my place to conduct all of the measurements and gave me an estimation, he was very professional and easy to work with. The crew was great, very nice people, always on time and cleaned up after themselves. They treat your kitchen like it is theirs which made it a very comfortable experience for me. read more

We used Expressions General Remodel to complete a master bath remodel. From the onset we found Janeth and Arnold focused on customer satisfaction. Their on-site team, particularly Luis and Triney (not sure about the spelling), were outstanding. They are real craftsmen, they listened, were timely in arrivals and cleaned up after each day. Everyone we dealt with we found to be talented and flexible. Janeth and Arnold have build an impressive company culture of making sure the customer is happy/satisfied. We were very pleased with the final outcome and equally pleased we selected Expressions for our project. If we ever have additional remolding needs, we would not hesitate to call Expressions General Remodel. read more

We can't give enough positive remarks about Expression General Remodel. Miles, Arnold, Janeth and Chewy are an amazing team. There were no surprises of extra expenses outside the estimate that was quoted. They stuck to the schedule they had outlined which would have been 4 weeks for the kitchen that was totally gutted. Due to the fact we added the familyroom to the plans including a new fireplace and layed new hardwood flooring in the entryway and down the hall, the job was completed in 5 weeks which we thought was outstanding due to all the work that was done. They bent over backwards to make us happy! We give them a big "thumbs up" and highly recommend them for any remodel you might be thinking of. read more

We recently had our kitchen remodeled and are very happy with the result! Expressions did a fabulous job, helping us with the design, how to get the most out of our space, as well as answering our questions along the way. Janeth and Miles were always quick to communicate with us and addressed any issues that came up. Hil and his team were very courteous and diligent, and their workmanship is truly amazing. Arnold checked in regularly on our progress, and we always had great confidence in the team. We would definitely recommend Expressions, and may even ask for their help in the future. read more

We had a major water leak situation that needed a full remodel of our kitchen and bathroom. We interviewed many contractors and decided to go with expressions. What we liked about the team was that they were thorough, knowledgeable and very well organized. They gave us great design ideas, completed the entire project on time and within the budget. From the go they accommodated our requests, were a pleasure to work with and made the remodel a smooth process. Janeth , Arnold , Dean and the crew are outstanding in what they do. Thank you Expressions For making our dream kitchen a reality. read more

We called Expressions General Remodel when we were ready to remodel our bathroom, and we were so glad we did! Janeth worked with us to design a completely beautiful, fully updated bathroom. She also promised to coordinate with us to meet any HOA requirements we encountered and responded right away whenever we needed additional information or had any questions. Our bathroom was finished on time and on budget. Expressions General Remodel, from their ownership to their craftsmanship, are responsive and conscientious. We would recommend them to anyone. read more

We just finished our entire downstair remodeling with Expressions, and we LOVE the outcome! It was a quite involved project, including kitchen, bathroom, and a complicated downstair floor. The project lasted a little over a month, and despite a few minor issues here and there, we still think they deserve a 5 star rating. They did an awesome job and we are recommending them to all our friends who have similar remodeling needs. It was great to work with Miles, Arnold, and Janeth, they were very professional. read more

Expressions did a great job on our kitchen remodel which included removing load bearing walls, practically half the the house. Miles and Janeth gave us some great ideas, the new, open kitchen is awesome. A huge upgrade from what we had before. Eilas and crew worked so hard on it, Arnold did a great job coordinating it all. Eilas is a superstar, it seems he's skilled at everything. Electrical, plumbing, installing the giant beam to replace the load bearing wall, you name it. read more

I would like to thank Expressions General Remodel for the excellent job your company did with our Kitchen & Bathroom remodel. The care and craftsmanship that you brought to our project have made this the best investment we have ever made. Our home is absolutely beautiful and we are so glad that we chose Expressions Janeth, Kyle & Arnold are very professional and take pride on what they do. Strongly recommend !! read more

Miles and the crew did an awesome job remodeling our kitchen and office. We started with a different contractor, which didn't work out, and Expressions completed the job in 2 weeks. The attention to detail was very good, the crew showed up on time and cleaned up daily. All the work was done to our specific details. We are extremely happy with the results. Thank You Expressions read more