Sucks to have to completely change my positive review, but after 3 terrible customer service fiascos, Express Laundromat no longer deserves the one star that Yelp is forcing me to give them.
1. Machines for self wash are small, often broken, and overpriced. Its 3.50 a load for a standard size washer.
2. Workers are great- until something goes wrong. If something untoward happens then they will deny it and walk away mid conversation.
**Example: I dropped a load off for fluff and fold.... As I was unpacking it later that night I was furious to find that they had ruined an ENTIRE load of colored items by bleaching them. How did I know, you may ask? Only that they had all faded to a pastel version of their former selves, and reeked of bleach. I went back immediately demanding, at the very least a refund. As astonishing as this may sound (honestly, who can ignore the smell of bleach??), they flat out denied that the clothes had been bleached. They denied that the colors were faded and actually denied that there was any scent of bleach. They took my phone number and told me the manager would call me.... he never did. I went back asking why he hadn't called me - apparently he had checked the "video," saw no bleach, then decided I had lied and that he wouldn't be calling me.
This was over a month ago... they still smell like bleach.
Even if you don't care about your clothes, I still recommend you stay away - simply for the principle of it. Their customer service is absolute bullshit. read more