Cancel

    Open app

    Search

    Express Photos

    You might also consider

    Recommended Reviews - Express

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Hannah H.

    Rude manager and employee refused to accept a return for an online order that was within 30 days for the ship date. They stated that the return window was 30 days from the order date (I would have been one day past), even though the website clearly states the return window is 30 days from the ship date. I even showed them the policy on the website and they told me the "website was wrong and needs to be changed." There was nothing wrong with the items. Horrible customer service and return policy since it took me 2 weeks from the order date to receive my items, only giving me 2 weeks to do a return according to them. I even confirmed with online customer support that my items were still eligible for returns; however, after the treatment I received when I went to the store the first time, I was not going to make a separate trip out there again to be treated the same way. Cross posting from Google maps since my review on 2/2/2025 was removed, not sure why.

    This is the top I want to return. I have two of the same cops. What am I gonna do with that?
    Dana B.

    My first experience was good, but as I go, the experience seem to decline. About a week and a half ago I went there wanted to purchase an item that was on sale, but I needed a bigger size and I asked the sales person to check online, before completing the purchase, he looked online. And said they was out of stock. They didn't have anymore ,when I looked on his phone. they did have them in stock. So I got home I checked and they did have them online in stock. I went yesterday to return a shirt that they only had an extra large in the store and I had ordered a large to see which one fit better ; I was told they didn't have no more as well. But they did I don't know if they trying to make a sale or employees. Some of them just liars... they gonna tell me it's outside the 30 day window to return the shirt that I ordered online because it's shipped out March 21 and when I called the line the store experience people , they trying to tell me about the 30 day policy. When you order online 30 days should start from when you get the item .. They are saying it start from when they ship the item .. that is not true They created the label on the 21st at 10 at night and it shows you on my tracking information. I looked at UPS tracking they created the label March 21 the shirt didn't ship until March 22 . I went to the Brea Mall Express and I was told my items were outside the 30 days by one day they couldn't return the item back. I think that is unfair and that policy need to change. Even the people with the store experience the number you call (they was no help. Neither a bunch of liars ,) I asked for supervisor, all of them is supposed to be supervisors. are they just doing say what they want just like some of the people in the store, not all. you do better shopping at TJ Maxx at least you have 60 days at least the employees. The managers will take stuff back after 60 days with the tags on it and have not been worn. The value is not what it used to be . So in the picture, you see the UPS tracking they said the label was created on March 21 and it also said UPS didn't have it yet. You see on March 22 when UPS had it but you can see it was other issues why it was in transitioning to get to me

    Jeff B.

    Even though I don't fit most of the clothes they sell, they get major points for customer service. With only what seemed like a couple employees there, they went far above and beyond when asked about looking up our Express Credit Card to see if it was still active. Not only did they let us know it was still active, but they called and ordered us a replacement card! Then proceeded to tell us we could still shop that day and charge to the card. May seem like a little thing, but most places would just say 'call the 800 number on the back of the card'. They didn't - so thank you.

    Register area
    Cynthia N.

    Came here for some pants, within the first 5 minutes of walking in, we were approached by at least 5 different employees who all asked us if we needed any help or assistance with...that's nice and all, but we just walked in and were simply browsing. Give us some space to look around first or at least make eye contact with you to indicate we need assistance. The employees continued to repeatedly check in with us as we were browsing for clothes for the remainder of our time there. It got really annoying. They need to be able to read people better. What's even more annoying, though, is that when we did ask for assistance, they weren't able to help us and needed to ask amongst one another to answer it...it wasn't even a hard question! It was simply, "What's the smallest size these pants run in?" Anyway, we ended up just figuring it out on our own. ...came back a few days later to do an exchange on one of the pairs the pants we bought. We bought two pairs the other day -- there was a mix and match buy one, get another pair 50% deal going on for the pants when we bought it. The sale was still going on when we came back to exchange the pants. When we picked new pants to change for the pair we purchased and got up to the register to do the exchange, the girl at the register said that we had a balance due for the exchange... we asked her why and she tried to explain to us that because we purchased the 2 pairs of pants under the buy one get one 50% off deal, in order to exchange the 1 pair of pants, we had to pay the remaining 50% off on it... That literally makes 0 sense. She actually said it'd be easier for us to have returned both pairs of pants and then repurchase the pair of pants...why is that easier than just making a 1 for 1 exchange?! Anyway, I probably won't be returning back to this Express anytime soon.

    The brown dress shirt

    See all

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bonnie S.
    17
    93
    96

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Express

    Review Highlights - Express

    After letting me into the changing room, Eric brought me clothing in various different sizes without me asking.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Women's Clothing 21,873 times last month within 15 miles of this business.

    Verify this business

    ALO

    ALO

    2.5(40 reviews)
    0.0 mi

    Clothes at Alo are on the pricier side, but it is high quality and will last a long time! The…read morecustomer service truly justifies and reflects the price! I'm very surprised with the negative reviews because I had an amazing experience at Alo Brea Mall. I came in on a weekday this week not expecting to purchase anything. I was a bit intimidated, and wasn't sure if my size would be available. I was greeted upon entry and started browsing. After a few minutes, Palmi came up to me and asked me if I needed any help. I was expecting standard customer service but to my surprise, Palmi went above and beyond with helping me find the right pieces and recommended items that were her personal favorites and as well as items that would work best with my fitness goals. She had a few girls help me as well with grabbing items. They arranged the fitting room for me and it honestly felt like a personalized styling appointment! She even grabbed me a pair of shoes and socks to try on to complete the look and get a feel for the clothes when I'd wear it. While I was in the fitting room, different sales associates came in to hand me new items to try on. Although there were a lot of different things pulled for me, I felt comfortable the entire time and didn't feel like I was being pushed to buy. Since gaining a lot of weight, I've been intimidated to go into clothing stores (especially ones fitness focused). However, Palmi and her team made me feel welcomed, and honestly was a great interaction in starting my fitness journey again. She made a great impact to my day and I truly had a wonderful experience. Her customer service is AMAZING and deserves a raise or promotion! I left with a few items and as well as a couple pairs of the cutest pink/white crew socks. Hopefully I will get the same great customer service next time!

    Second time around coming into the shop at this location. Upon coming in they had a warm welcome in…read moreand provided suggestions and tips for styling with what I had in mind to shop for. I had no difficulty returning my online purchase for a better fit and left wanting to shop more with the helpful services they gave throughout the dressing room and check out process. Only problem I had was not being able to get my size due to sell out of items in store and online. But besides that, this shopping experience was great!

    Photos
    ALO
    ALO
    ALO

    See all

    Nordstrom Rack

    Nordstrom Rack

    3.2(236 reviews)
    0.8 mi
    $$

    For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

    Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.

    Photos
    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

    See all

    Express - womenscloth - Updated September 2026

    Loading...
    Loading...
    Loading...