I was able to set a same day appointment and they were able to come early. Leo (tech) explained everything as he went. Quick, painless, and reasonably priced read more

Technician showed up on time to performed inspection & maintenance of furnace. Went very well. Very pleased with their service at reasonable cost. read more

One of the benefits of getting a quarterly PM agreement is that you get a regular inspection and that the vendor doing your PM communicates with you. This has not been the case with Excel. While we are getting loads of compliments on how nice the techs are; they tend to show up weeks and months late. This last job was two and a half months late and returning phone calls or emails are a too rare event. If they treat their corporate customers like this, I'm concerned about how they handle residents. read more

Very responsive. Diagnosed and completed repairs efficiently.,The tech wore a mask and booties while in our home. Very pleasant experience. Highly recommended. Thanks Excel Air! read more

We had to replace a downdraft vent in our kitchen. The old vent pipe was rectangular, and the vent pipe on the new unit is round. We needed an HVAC person to connect the round pipe to the rectangular hole in the floor. Several HVAC companies flat turned us down, but Excel Air came out and did the job. Thank you Excel Air! read more

I made an appointment with Excel Air through the Yelp messenger option. Kelli was very accommodating and helpful in determining if they could service our older model whole house fan. I was doubtful that it could be saved; however, Steven Medina came out and did a great job finding what was wrong and fixing it all in one trip. It needed a new part, and he happened to have that part in his truck. It is up and running like new, and the price was less than expected for the time it took to repair it, and having to crawl up in that attic space over and over. As other reviewers have said, Steven was knowledgeable, efficient, and so polite. He even took the time to investigate what looked like a possible roof leak while he was up there, and sent me pictures so I could see the problem. I highly recommend Steven Medina and Excel Air! read more

Great customer service and very professional. Leo did a great job diagnosing and explaining what needed to be done and did it all in a clean and timely manner. In addition to the problem we called about, Leo found some wires for the second stage of our heater that were not connected properly in the original install and hooked them up for us. This winter is going to be much warmer in our home! I couldn't have asked for more. Excellent job and this is how customer service should be. I will recommend Leo and Excel to all my friends. read more

We had Excel Air replace our heater and a/c unit 3 years ago. We were very impressed with the company from the initial phone call, the estimate appointment and all thorough the installation. Today we had a maintenance service done to be sure everything was in working order. Victor the technician who did this service was very professional, friendly, honest and knowledgeable. I'm very impressed with Excel Air and their employees. read more

I purchased a new heating and air conditioning system for my 40 year old mobile home in May 2016. Steve, Excelair salesman was very knowledgeable and the installation went smoothly. I didn't start using it until summer and noticed the thermostat was inaccurate by several degrees, so I placed my first service call. Roxanna sent someone out and it was calibrated. When cold weather set in I noticed a 'rumbling' noise each time the thermostat was adjusted up, to the point where the thin wall in my kitchen vibrated. I asked that someone come and check the unit which brought Leo who spent 2 hours investigating the cause. Unfortunately, the cause was not determined but I waited a month before making a call to salesman Steve for advice. That call resulted in the service manager calling me and promising to sent out the senior technician same day. Lucas discovered the cause of the rumbling and remedied the problem. He also said my thermostat was in a bad location which I had already decided to change. He suggested a remote unit that I could put in any room. Awesome idea, except it was 6 degrees out of calibration which I discovered when comparing the reading to my laminate floor thermostat. Another call to Roxanna sent Leo and Chris back out to recalibrate the unit. They suggested I have the warm weather maintenance done since they were there and confirmed that my first year's maintenance program was included in my purchase price and by agreeing to the maintenance plan, labor would always be at no charge. Although I wasn't expecting any issues with my new unit, I am very pleased with the responsiveness and diligence in taking care of my problems. For this reason, Excelair gets 5 stars. read more

My 85 year old dad just had a new air conditioning unit and new heater unit installed. Right from the start the representative Alex was professional and helpful. They quoted prices but dad ended up in the hospital. Then the virus started. After 3 months they honored the price. Awesome company! On the day of installation they arrived on time. Both service technicians were extremely polite, clean and professional. Both technicians practiced the guidelines from the CDC. They both wore their mask and shoe covers and layer a tarp down where they worked. Robby and Mason did a fantastic job!!! Robey talked to my dad and explained everything. Thanks for a great job!! I highly recommend this company. read more

Excellent local company. Very professional from start to finish. Our project was quoted to be completed in 1 day and it was. Alex kept us informed the entire time. Wyatt and Ricky worked all day until the job was finished. They not only replaced our AC unit but also moved it to a better location. read more

I have to rave about the service we received today. We had two different techs out to look at a unit. Originally our repair charge was going to be astronomical, through no fault of the original tech. It was just repair charges adding up. When I suggested a different route, they got me a new quote and said that another tech would be out after lunch. Lucas showed up ahead of schedule, reassessed the issue and was able to repair the HVAC unit as opposed to installing a new one. He was efficient and kind. The office staff and techs cared about the outcome of the situation and I appreciate that. Thank you! read more

We are very happy with our furnace upgrade and AC installation. Alex was very informative on the estimate and quote and followed up with any and all questions we had. After the installation, he was in the area and stopped by to make sure all was okay. Wyatt was our lead installer and also fantastic. He was trustworthy and friendly and happily answered all questions. They cleaned up very well after they were finished...even checking for any left over nails or pieces of rubbish in the driveway area. The front office ladies, Kelley and Kendra, were helpful and easy to get ahold of for scheduling and warranty informatOverall very happy with the experience and pricing and love our new AC unit for the summer! read more

On Easter morning our thermostat died. Excel Air was at our house Monday at 10AM and installed the thermostat I had purchased at Home Depot. The technician, Travis, was excellent- professional, skilled and personable. Highly recommend this company. Will use them when it's time to replace our furnace. read more

We recently got our air conditioning installed by your company and we love the professionalism your employees demonstrated throughout the whole process. I especially want to thank the technician that was assigned to our house Enrique Gonzalez. He made sure everything was friendly and trustworthy. I would not hesitate to recommend your services to any of my friends and family. Thank you for helping cool down my home for this summer heat! read more

It is rare when you find a company this consumer oriented. Everyone I spoke with or came in contact with was fantastic! The office staff was polite and prompt. Steve was great and provided me with excellent choices. Howard did a great job scheduling and keeping me informed of the progress. I believe my installer was Rick as I was out of town during the install. My wife said I would be pleased on my return and all I can say is what a great job they did in a very confined space. I was very impressed. The system works great! After install service and follow up was excellent as well. I can't emphasize enough what a pleasure it was to work with this company! read more

My home was built in the early 70's and over the last 3 years my wife and I have completely gutted and remodeled the entire house, from the ceiling down of course. We thought that everything above the ceiling was in good working order, but come to find out that the ventilation ducting was as old as the house and leaking air into the attic. After paying very high electric and gas bills over the past few years we decided to have Excel Air come out to quote us new ducting which would allow for better air flow into the home as we knew that a lot of the air was escaping into the attic due to holes and cracks in the current ducting. The Excel Air sales rep Mike had come out to our home and provided us a quote to replace the ducting with the latest and greatest R-6 insulated flex ductwork, but was concerned about our current AC/Furnace as they to were as old as the house. After 30 minutes of investigation Mike had determined that we should look at replacing the older units with a more efficient AC and Furnace, which would be more effective in hearting and cooling our home, plus would reduce our monthly electric and gas bill substantially. Mike then provided us a great price on the ductwork and AC/Furnace then explained how this would benefit us for years to come and how the entire installation process would work. With this information in hand we decided to move forward with the entire installation and was scheduled within 2 days of Mike coming out to our home. On Monday morning at 8:30am sharp both Wyatt and Robbie showed up ready to start their work. I can't say enough about the both of them as they were professional in every aspect, worked together as a team and were very knowledgeable in providing me information on what they were doing and how these new systems work. When the work was all done both Wyatt and Robbie had made sure that the entire house was free of any blown in insulation that had fallen out of the attic and through the vents and that the areas of work in the backyard and garage were spotless. I cannot say enough about the team from Excel Air and would recommend them to anyone looking for a professional air and heating company that will get the job done with very little work on your part. Oh BTW, when you purchase a new AC/Furnace from Excel Air they provide you with a complimentary 2 year maintenance to inspect and perform annual AC maintenance or furnace maintenance to ensure that there products are safe, and operate to its maximum capacity and efficiency. Way to go Excel Air, well done! read more

---SEARS WARNING--- Never use Sears for any home improvement work. I contracted sears to install a brand-new heating and AC unit with a brand-new electrical panel on my home. Sears subcontracted Excel Air to do the job. When the job ran into some problems Sears would never reply back on the issues .The job came to a stop . Sears had to approve any additional work that needed to be done for this job. The only way I could get this job completed right was to contact the Hero program who finance the job. They were able to get Sears to finally respond and take responsibility for their contracted job. Excel air also tried to contact Sears but in the end Excel air did what ever it took to get things done professionally. They stand behind there work . To this day Sears haven't attempted to contact me at all. I emailed Sears tried leaving messages because there never was anyone who could help me every time I call Sears. Sears sold me the unit in May 2016 and the unit did not get installed until September 21 of 2016 and was not complete it due to Sears delays until November 2016. I would recommend going directly through Excel air for your projects. read more

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My Reem central air conditioning of 18 years stopped blow cold on the Saturday, a week before labor day. I called a service vendor which I have used for many years on my rental properties. They sent a tech out the following Monday. The tech seemed to have problems using his equipment. He decided the system was low on Freon and added 2 1/2 pounds. The following Saturday, labor day weekend, It stopped working again. I called the owner who promised to send someone back. Nobody came on Saturday, nor Sunday. He promised me that he, the owner, would be at my house by 10 o'clock Monday morning. Nobody showed on Monday morning and by 10:30 I started leaving voice mail and text messages all day. He never responded to my messages. As a back backup I called Excel. They answered the phone on Monday and said they would try to get someone out the same day, but for sure could get someone to me on Tuesday. They called during the day and keep me up to date. Tuesday I was on schedule and Lucas arrived by 1:00. He found that the A Frame unit above the furnace was leaking and gave me options to repair the A frame, replace the A frame or replace the complete system. I elected to replace the A frame unit. They had the parts in stock and completed the repair the following day. In all, I was very pleased with the professionalism and quality of workmanship of Excel. They may not be the cheapest, but they are reliable which is very important to property managers.. read more

The property managers for my condo complex recommended ExcelAir. I just had the air conditioner/heat pump diagnosed by Nicholas. This was a second opinion as the first company I had look at it was going to charge around $2500 to fix this 40 year old unit. Nick found the problems, and the estimate for the work is about 30% of the first estimate. Nick is very familiar with these units and I'm confident now that it will be repaired property AND that he didn't try to up-sell me into any major upgrades. read more

Everyone I had to interact with was professional, kind, and good at their job. Price point was also excellent. Happy with the results.

Terrible never called back with my service request going on 2 weeks. Funny how they get a lot of 5 star reviews no company is that good purchase a/c from them 2 years ago read more

Saturday call Nicholas showed up early was very knowledgeable fixed the problem quick I would recommend him to anyone

Lucas Holleron and his team did a fabulous job installing our new air conditioner and heater. They were on time, and worked hard to get the job done. Very efficient crew. read more

Eric and Alex came out to give me a quote on a new furnace. They were prompt, very nice, very professional, and gave me a great quote. I will use them in the future! read more

I gave EAH&C a 5 because the service man was polite, knowledgeable, prompt, & fixed our problem without wasted time. Wish I could think of this man's name because he deserves a shout out. read more

I am so glad we decided to go with Excel Air. Alex spent time educating us on furnaces and heat while never making us feel pushed into a purchase. We appreciate his expertise and customer service. Wyatt did a great job installing the furnace. He has great customer service ethics and kept my house clean. He was kind to my dogs too. read more

Amazingly professional service from team Caleb and David! These guys did a great job on installing a new York heating and air system in my house recently. Everything seems to be working great, I'll definitely recommend this company to my friends and family, they will take care of you. read more

Leo is the gentleman that takes care of my furnace and my air conditioner. He's a wonderful young man and always very polite and explains things so I can understand them. Excel Air is the finest and I always tell people about them but sometimes people do not want to change. read more

I recently purchased an Air Conditioner and Heat Pump from Sears for my home in Valley Center. Sears selected EXCELAIR for the installation. I must say that the EXCELAIR crew were the best installers I have ever delta with. They arrived on time, were extremely professional answering all of my questions, and worked diligently to complete the job in one day! The whole installation crew were excellent and in particular Lucas and Caleb which were the lead installers. The following day Enrique from EXCELAIR returned to meet with third party representative to verify that the installation was complete and operating properly. Enrique was also very professional and like the others spent time to answer any additional questions I had. I highly recommend this company, as it was the best installation experience I have ever had....and, having a rental I have dealt with my share! read more

Well yesterday I had the technician named Lucas come a fix my unit. He was fast an knowledgeable. He didnt mind answering my questions about what he was doing. Thanks bro. I would recommend asking for him to do your service. read more

Excel Air was recommended to me by another industry professional (plumbing) when I asked for someone to trust. I am naturally suspicious that all contractors look for ways to extract money from me. Especially, when the contract will be for a 30 year product (like a furnace) My furnace had failed in the earlier part of the week, and after looking at it and trying the few tricks I knew, realized I needed some professional help. When Nick arrived, the instructions were clear, what was wrong, how much would it be to fix, what is the cost of a new Furnace and what are my options. Nick was VERY knowledgeable, gave me the information and options. My dad had just gotten a new furnace (close to what I needed) and so I had some pricing information from Costco in my head as Nick provided me his quote. I was pleasantly surprised. Without prompting his price beat Costco's. Further, when checking inventory, the furnace I had purchased was not in stock, so they upgraded me to a much more efficient one (that cost $300-$500 more wholesale). The installers came the next day and completed the replacement of my system without problems. I had a question on my unit and left a message for Nick, who called me back that very night with answers. A really wonderful experience. I would recommend Excel without hesitation. read more

Yesterday my fiance and I got our new heating and cooling system installed in our home we recently purchased. We chose Excel Air Corp. Alex the lead engineer came out last week and told us what we needed done and what our options where. Then just yesterday technicians Chad and Lucas came out to install our new equipment. They both were knowledgeable and professional. They kept us informed along the way. As they began testing the system, I was discovered that the compressor fan was an out of box failure. Chad came back the next morning and replaced the fan motor. Everything runs great and we are very happy with the service Excel gave us. I do have to say they are very expensive though. It was worth it to us to have top grade equipment installed by a reputable company. read more

I'm really surprised that Excel has so many positive reviews. I have service contracts for 2 properties that I have and I've had some unfortunate circumstances, lack of reliability, poor quality servicing, I could expand on my dissatisfaction, except that it is lengthier than I want to type. read more

I have a mobile home and had Excelair install a new furnance & A/C (Lennox) 2 years ago and they did an excellent job. They were very knowledgeble about a mobile home. They can be more challenging sometimes than a regular house. I have kept up with the semi-annual maintenance to cover the warranty. My recent technician was Steven Medina and he was amazing. He was very professional and informed me about what he did more so than any other technician I have had. Will definitely ask for him next time. read more

Briefly, this company is amazing and extremely professional! They are very much deserving of your patronage! I called them one hour before the end of their work day and a service technician was at my home within thirty minutes and completed an extensive repair for us at a very low price. Again an amazing company. read more

Great HVAC company. Came to my place the same day I called. Had the parts needed the next day. Robbie the tech was efficient and informative respect to the problem. The system was up and running the day after I called. I had a subsequent question a few weeks later. Again they were prompt and responded quickly. Again, Robbie was prompt found the issue and repaired the system at no charge as he felt he overlooked something. Again, Great Service. read more

Let me start out with Alex Kuhtarev who came out on short notice to give me a bid for a mini-split for my latest condo. He explained all the options so I clearly understood them. And he gave me such a great deal on this setup I had to ask myself if this was for real. Installation started yesterday - and was finished up mid-afternoon today. Yep - it was for real. My condo is already like a meat locker. The units are quieter than I expected - both inside and outside - so quiet I was wondering if they were working initially - until I started getting cold. Real cold. Really really cold. Had to be shown how to adjust the air to "comfortable". I have a dog. The dog sheds. I swear that the condo was cleaner AFTER the installation than it was before the crew got started (Wyatt, Frankie, and Jose --- I'd ask for them by name if you want the best possible crew available). Best crew. Best price. Best experience. Scheduling was done by Oscar. I was notified of every step along the way and reminded of when the crew would arrive, etc. Then repeatedly by msg text as each part of the job was completed. When my central air finally goes out in my other condo (built in 2006 - so that day is coming (sooner than I would like) I will be calling Alex to get it replaced with a "ducted" version of what I just purchased. I actually could not be happier with my decision to go with EXCELAIR. I normally read reviews to find excellent quality vendors - I rarely write any reviews But I simply couldn't resist in this case. The company is as good as it gets. Professional. Friendly. Competent. Clean. On time. And masks - all the time (which for someone my age is a good thing). Best experience I have ever had with any vendor that has ever worked on any of my homes or condos. read more

We can't thank Michael lam enough for working with us to get the very best deal on the new HVAC system. He was honest, reliable and didn't try to pressure us into getting something we didn't want/need. We received voice and text confirmations on our appointment(s) and when the technicians were en route and had arrived. Wyatt Glossinger and Alvin White were the installation experts. They were very professional, polite, and respectful of our house (inside and out). Highly recommend this company and especially this team. read more

We had been satisfied with Excel Air prior to the Lilac Fire. The ash & heat ruined our furnace. Insurance took care of the furnace, and we paid for a new air conditioner. They were both installed on the same day in February. Everything was paid in full, the final invoice reflected all my payments made on time, showing a zero balance. One week before Thanksgiving, Excel Air calls me and said we need to prove we paid for our air conditioner. One week later they send us 2 new invoices dated end of April totaling $4,700. and threatens us with a mechanics lien if we don't pay. We were able to prove we paid, however this is not how you treat an existing customer, fire victim or senior citizen. This amounts to abuse of what once was a satisfied customer. read more