This review is long overdue as I was trying to forget about the terrible and stressful experience with California Comfort Control. I am not one to post negative reviews on Yelp but I want to warn others. We were referred to this company through our relator for HVAC inspection during our home buying process. The first hiccup was that the day of the inspection the technician that was sent out told us he was not qualified to do the inspection and that we needed to reschedule. Our relator immediately contacted the manager of CCC and he was apologetic but could not get a qualified technician out that day so we had to coordinate another time which was inconvenient for us, our realtor, and the sellers. We did reschedule and that technician was informative and did the inspection and gave us some recommendations for repairs to ensure longevity of the HVAC system (change air filters, install zone controller, and unclog the primary drain line that was currently causing a bit of leaking outside the home) We agreed on the work and had them come out for repairs in the next week which cost over $1,000. Within 10 days after their repair work, the leaking was occurring outside the home again and in a greater amount than before meaning the primary drain line was clogged again. We asked them to come out and evaluate because it was under "warranty". They came out and unclogged the drain again but could not tell us a reason why this would be occurring so soon after their last visit except for that "the technician might have forgotten to fully empty the drain pan and/or flush enough water through the drain to ensure it was cleared AND that they could not visualize that entire primary drain so they are not sure if it was cleared." This was slightly concerning but this was our first time dealing with this issue so we assumed this was normal. Less that a week later, the leaking is occurring again outside the home in huge amounts and now the AC unit itself and not blowing any cool air. We asked CCC to come out again to inspect the unit because its under the "warranty" which I confirmed with Josh and Randall before having the technician come out as I was wary of trusting CCC at this point. The technician arrives and tells us that the primary drain is clogged again (and again with no reason/fix) and tells us that there is now a high pressure leak and the cost will be close to $1,000. They also want to charge us a separate fee of $800 for running the test for the leak which they never indicated was going to be a cost to us. I contacted Josh and Randall back and they ensured I would not be charged for the $800 but they continued to send me invoices for the amount. I had another company come out within the week to evaluate the unit and they found that the primary drain had never been fully cleared by CCC and the drain was incorrectly tilted and that was part of the reason the backup continued to happen. They also diagnosed the leak and were able to fix it plus the primary drain issue for less that $800 total!! And since then we have not had any issues. Overall the entire experience with CCC was terrible. In addition to everything above, they were not able to get the initial invoices we needed sent in a timely manner, I was sent someone else's invoices on two occasions, and we were sent spam emails on a few occasions from their email address. The worst was what I stated above when they continued to send me the $800 invoice despite numerous phone calls from me and my relator with Josh and Randall ensuring it wasn't owed. My poor relator ended up paying it because she felt bad that it was stressing us and she felt bad for referring us to this company!! Also after the new HVAC company did our repairs, Josh stated that he may be able to give us "credit" back since the work was not done fully by CCC because the drain was never fully cleared. He asked for the invoice from the other company which I sent to him on 12/7/20 and still have never gotten a response. At this point, I am just glad to just be done with CCC but its another example of them not following through. Josh and Randall were nice enough when you spoke to them on the phone but they were overall unprofessional and dishonest about promises they would make. We dealt with so many companies throughout our home buying/selling process and this was our only negative experience. Just beware!! read more

They were referred to me by my realtor. They were able to quickly diagnose the problem and advised that my part was under warranty since the furnace wasn't that old. They fixed my heater, for much less than what another company estimated (other company said it was a different problem). Backstory: I had another company come out to see why my heater was not working on my 3 Year old furnace prior to reaching out to California Comfort. The other company suspected it was my inducer motor. But I was not entirely convinced since I've used the heater a total of 3 times over 3 years. They also said that Rheem wouldn't honor my warranty, so I was a little sketched out. I am glad I called for a second opinion. Cameron @california comfort was able to determine it was a circuit board issue. They replaced the part under warranty and I paid for diagnosis and labor. read more

I'm a retired Drywall contractor, Was in the business for over 30 years. So I have a lot of contacts in the Construction industry. When it came to HVAC though, the guy I know only did big commercial projects. So I had to look elsewhere. So I made a few calls and a one time property manager co-ordinator I knew said Richard M. Of California Comfort Control was the one to use. They do it all and on top of that he was a Great Guy! My problem was the exhaust fan on my AC Condenser Unit died just before the 4th of July weekend. The wife was not happy. I called Richard around 1pm on Friday. He said he'd see what he could do (I was pessimistic, I knew that everyone wants to leave early on a holiday weekend). His Forman, Josh, called around 2 and said he was trying to find someone to come out on Saturday. An hour later he called and said a Tech would be at my place at 4:30, he was there at 4:14! Replaced the fan and gone in a hour. Awesome! Happy Wife, Happy Life! read more

California Comfort Control - Old fan motor. - Heating & Air Conditioning/HVAC Near Me

Great company to work with. Fair quotes and very professional. They gave a quote of not to exceed certain amount and they stuck to that. Even did extra work that was needed to be done because they wanted it to be done right. Showed up on time and got the unit running. Work completed: Gas vent through the roof and sealed roof, connected gas line, electrical to unit, ran thermostat from unit to new spot in wall... no extra holes in wall. Would def use them again and recommend to friends/family. Thanks! read more

12/17/19 8:20 pm Had a fault in with my heater, and Josh was on it. Helped me figure it out over the phone. Took me a bit, but we got going, now the house is warm again. Josh was excellent!! I have an Appliance Repair business and I help people over the phone all of the time. I'm glad to and thankful to know there are other companies out there that do too. 5 stars!!!!! read more

So your driver in the van with the last three 1H1 on the license plate stopped at a light that just turned yellow so I had to slammed my brakes to stop. Then reverses and almost backs into me. Another of the vans in front of it darted out and cut off another guy in the turn lane. If your service is anything like the way your drivers drive I wouldn't want you working on my heating or air. read more

We noticed our A/C wasn't cooling our house like it had in the past. We called and spoke with Josh, on a Sunday morning. He picked up! On a Sunday morning. Not only was he friendly, but he was able to get us an appointment for later that day. With the heatwave, we didn't want to have to wait. Vincent was our tech, and he was very polite and knowledgeable. He wore gloves and his mask and took great care in our home. He explained that because we had too high of a filter, it was causing the unit to work extra hard and therefore ice was building up around the coils. He also warned us that, because the unit had to work so hard to bring in air, we were making the motors work extra hard. Well no wonder our SDG&E bill has been higher than normal, the A/C unit was working double time. I would highly recommend California Comfort Control. They were quick, reliable and efficient. read more

The WORST experience ever! Three visits to repair my HVAC unit.The first they added freon stating it was low, it worked for about a week. Next visit, they said the freon leaked out and they would be back to fix the leak. The THIRD visit, when questioned about fixing the leak, they said-- "we already did that last time.." um- no you didn't! The third visit they changed a filter stating that was the problem, All fixed! Well, here I am a few weeks later and the heat doesn't work.I have asked for copies of the repair invoices and they give me the run around. Lousy customer service, dishonest company,I feel completely taken advantage of by them. read more

These people were professional, polite and extremely capable. And good pricing too! If you have the Fujitsu split model units, use them (hard to find people who know about them). read more

Great service. Answered the phone when I called, got a technician to me the same morning whereas others were telling me a week. The technician was awesome. Professional and respectful. Diagnosed the issues, got the parts, and repaired things successful. No drama, no mess, nothing but great service, at a fair price, and great people. I would highly recommend and they will definitely be who I turn to in the future. read more

I concur with all 5-star comments here - the team at California Comfort Control is responsive, reasonably priced, and effective. We've used them twice, and both times they came out that same day and then quickly diagnosed and fixed the issue (on one occasion our fan stopped working, and the other a piece of the A/C unit just needed replacing). We have a relatively older A/C system, and we appreciated that they didn't try to hard sell us on a new unit (unlike a larger local A/C company that tried really hard to convince us we needed a whole new system and also quoted us an unreasonable price to just fix the problem). Cal Comfort Control's technicians were honest about the expected life of our unit, and the cost to fix v. replace. We elected to fix, but if, and when, we need a new unit, we'll be sure to contact California Comfort Control first. Thank you! read more

1 star. Took almost a week to have someone come look at my AC system. They said they would be there at 8. No one was there by 8:30 so I called. They said they'd be there at 9. Didn't show up until 9:30. After that, I followed up a few days later, they said they sent the request to warranty; that was a lie. I called the warranty company, they had NOT sent anything to them. I called them back everyday in which the response was "we will call you by end of day" 2 weeks later AC not fixed, and haven't been contacted about when they will schedule me to fix it. Avoid this company at every cost unless you're bound by warranty to work with them. I would give 0 stars if I could. read more

Cameron and his guys installed two mini splits for us and we had a very positive experience. They're on time, honest, helpful and clean. Highly recommend! read more

They spent an hour at my place trying to fix the air conditioner which was beyond repair and I was still charged 230$ . The rates quoted for a new a/c were very reasonable and prices were fair considering time spent to attempt repairs . Neither of the workers wore masks which was upsetting to me since Im a senior citizen and have a pre existing condition and so try to take precautions against Covid . I wasn't thrilled with their lack of covid precautions so won't be using their services again. Just to update , after my review josh from comfort control called me to apologize for the workers not wearing masks . I give them extra stars for reaching out . I really appreciated that they took the extra step to make things right . I'm sure that seniors in the future can expect workers to be wearing masks on service calls from this business. Thanks read more

Chances are if you're using Yelp to find help with your AC then you've got a real problem, and probably an urgent one. During a recent heat wave, I discovered that the AC wasn't working at all, so I hit Yelp (much like you're doing) and started calling for help. What I hadn't considered is that since heat waves aren't super common near the beach (although they are increasingly so), everyone was busy and I couldn't even get someone on the phone to talk to. I was literally 0 for my first 20 attempts in calling for help. I started getting desperate, using any method I could to reach out, including the "Send Message" option in Yelp. I went from wanting to talk to someone right now, to just hoping anyone would acknowledge my need for help! Cameron responded almost right away, not only that but this was Saturday and he was able to get an appointment with me the next day (Sunday of Labor Day weekend, no less) - others that finally did get back to me, were telling me a week or more before they could come take a look. I ended up having to do a major repair, luckily I have a good friend in the business (although not local) who was happy to review quotes for me and he was surprised at how fair and accurate Cameron's quote was, including a few different options. These guys are a pleasure to work with, always on time and communicative, extremely fair and I've now got cold air blowing on a hot day, without any issues. I couldn't recommend them any higher - definitely give them a shot, I think you'll be as pleased as I am. read more

I got several bids to replace my 26 yrs old unit and duct work. Richard was very reasonable and answered many questions and helped us get more air to upstairs bedrooms by suggesting bigger vents ! No one else made any suggestions, just the standard run of the mill install. Richard was very quick to respond and was available !! He and his crew did a fantastic job removing all the old duct etc and replacing it all with new energy efficient system. We are very happy with our system and can't thank Richard and his guys enough. Several months later some tape came off on unit in garage and Richard was quick to respond and came out the next day to touch it up and make sure it was all taped and secured ! Fast prompt courteous service is what you get . read more

Super great people, awesome experience. Put in central air recently. We had a phone and on site consultation and installation done in less than 2 weeks. Rich (the owner) and his team were incredibly communicative and professional, and worked with us to pick the right unit for our budget. Highly recommend this team! read more

Had a fuse blow on a nest thermostat install and they came right away... on a Saturday night. Unbelievable service and greatly appreciated. Thanks! read more

This is my first yelp review. They did such a good job and I was so satisfied with their work that I decided to sign up for yelp just to share my experience. read more

Great experience with Caleb from California Comfort. Landlord called them in after a previous tech from another firm failed to diagnose an intermittent AC issue. Caleb was able to diagnose that a replacement coil unit had been wrongly installed. He rerouted and replumbed the condensation drain properly on the spot and now all is good. Great guy, diligent and systematic, clear explanations, open minded to the difficulty of debugging something that's not always failing. On the showing today i'd recommend him and California Comfort unreservedly. read more

They installed two new furnaces and A/C's for me. Cameron, and team, were very thorough and attentive. The crew was great and went the extra mile to ensure it all worked to my satisfaction. Highly recommend. read more

Richard, Cameron and Tim were totally awesome! From bid to installation, the process was painless and swift. I love my new tankless hot water! I've known Richard and his family for many years. They are GOOD people! I've had other installations from Richard as well and cannot say enough good things about his service. I totally recommend California Comfort and their staff of kind, polite and knowledgeable people! read more

5+ STARS!! Richard, Cameron and crew (Tim, Chase and Jay) of California Climate Control are true professionals. We got several quotes for new ac and ducting. (Some of the hvac companies we contacted were either total flakes or gave us the hard sell. I swear, a couple of times we felt like we were at a timeshare dinner.) We were feeling a little discouraged then a neighbor recommended California Climate Control. Thank you Delma H.! CCC's quote was very competitive. Richard even gave us choices to fit our budget. He was extremely knowledgeable and explained each of our options without being pushy. All calls and emails were returned. How nice!! It's such a pleasure doing business with a company who honors their word. They did the installation in one day and were curtious, respectful, and clean. We're super happy with our new ac! We would highly recommend California Comfort Control to family and friends!! read more

I'm SO HAPPY with their work, that I started to write them a thank you note, but decided they'd probably like this more! Richard came to house and was a wealth of knowledge! Not only did they outbid (without knowing they had) the other bids I'd gathered, but they offered more to boot! And when I had a slight hiccup later (my furnace blew a fuse), they came out immediately and fixed it an no charge. These guys are great! read more

These guys are great. First of all, their bid came in at almost half of what some of the competition did. That would typically leave me wondering whether their quality and service was at the same level... And they over delivered on both. Cameron works fast, and works hard. He's a pleasure to be around and makes you want to have him stay for a beer. Rick, the owner, is very responsive and service oriented. It is no surprise he has hired great people to his team. HVAC repairs are no fun, but this team made the sting a little better. read more

Excellent service. Amazingly efficient. Solved my heating issues and replaced filters that were probably doing more damage to our lungs than the freezing cold or heat could ever do to our bodies! Richard (tech) and Josh (office) rock! Thanks. read more

Excellent!! Prompt! I called at 8.00 in the night my call was promptly returned & they came out first thing in the morning! When it's blistering hot & your AC stops working thats what you need. Found then honest, efficient & curteous!!I took a chance & called them & am glad I did!! read more

Was in a panic with a sick elderly dog when the air conditioner decided to go on the fritz in 100+ temps in Escondido last year! So thankful and appreciative of California Comfort Control and Richard for coming to the rescue by fixing the air conditioner quickly and affordably. Thank you for helping keep my elderly dog comfortable during his last couple weeks with us! Have used them twice and each time they have gone out of their way to do the best job they can and with great advice. Definitely recommending them to family and friends! read more

Richard's customer service is outstanding. From quote to completion he's been a man of his word and has surprised me with his level of communication and eagerness to make sure we're 100% satisfied customers. Cameron has also been very helpful and we appreciate his attention to cleanliness and detail. We have white ceiling tiles that are a pain to remove/adjust without leaving dirt & scuff marks on. Cameron took painstaking measures & took his time to make sure not even one scuff mark was left. Sounds silly but that was a huge deal for us PLUS our AC finally works properly. Thank you California Comfort Control for restoring my faith in HVAC repair companies. read more

Richard was so helpful in helping me set up my system. He went above and beyond despite the fact that he knew I may use another company. I really appreciate all of his expertise and follow up. Highly recommended. read more

I received an AC bid from a large, well known, HVAC company (who shall remain nameless) but was suspicious of their recommendation to replace a 16 year old furnace, stating the heat exchanger was short-lived. We were interested in adding an AC unit to the furnace, as well. I thought I would get a 2nd opinion and was referred to CCC by my boss, who had prior experience with CCC performing work on his house. We are both construction inspectors and know what good work looks like. I trusted the recommendation and called CCC. After a brief look inside the furnace, it was determined the furnace did not, in fact, need replacement...what honesty! We took the bid for just the AC add-on in the form of a coil and condenser. The price was right, the coordination and communication were spot on, and the quality excellent, resulting in a thorough, well thought-out installation. There was minor call back work faithfully and eagerly performed. Take it from an inspector, you will be well-served. read more

California Comfort Control - North side of house showing condenser on pre-fab plastic pad, line set, power, and condensate dry well. All openings sealed and area clean. - Heating & Air Conditioning/HVAC Near Me

I wish there were more stars as these guys deserve 10!!! My A/C broke on a Saturday afternoon at 5pm. My house was on the market and I had a showing on Sunday morning. I called Richard and he was there at 8am and fixed it. Only charged me for the parts I needed and didn't try to sell me something I didn't. If you need your HVAC repaired and want great service call these guys!!! read more

Great team - polite and competent crew. Richard and Josh are easy to talk to and run a tightly coordinated professional organization. Richard and crew arrived on time, protected the carpeting, and cleaned up perfectly inside and out. Pricing was also fair - like they're more interested in Yelp ratings than gouging residents during heat waves! Would definitely use again and recommend to others. read more

I was referred to this business by my handyman. Cameron came out within a half hour of my initial phone call. He was professional and completed the job to my satisfaction. read more

We had our AC unit go out last weekend. Called around a couple places and soonest we could get an appointment was Friday. A friend told me to try Richard Mason at California Comfort Control, that he'd been in the industry for 20+ years and had recently started his own business. I called him Sunday afternoon and he came over Sunday evening. No 5 hour window like the other guys; he texted me when he'd be there and he was prompt and courteous. We thought for sure we were going to need a new AC unit, but he diagnosed the problem and got our dinosaur of a unit fixed and working within an hour. Very reasonable, fair, quite knowledgable, and a really nice guy. I'd highly recommend him. read more

Excellent company with great customer service. Richard came out on the next business day after I called and fixed my A/C issues. He walked me through everything to make sure I understood how it worked and what was happening. He was prompt, informative and very knowledgeable. I wish every company worked like this! read more

Cameron was awesome! He confirmed through text the appointment, arrived on time and fixed the drainage on our AC unit. He made sure it was working properly and even came back to double check that everything was okay. I would recommend them for sure! read more

My A/C system presented a difficult challenge for two previous AC companies that never really solved my issues. Rich and crew came to my home and in short order diagnosed that my original duct work was undersized for my compressor and square footage hence a very inefficient and expensive system to run. Rich and crew ordered al the equipment they needed and installed Ecobee thermostats and the system has been running efficiently ever since. My electric bill this past month since the work was done dropped by 25% during the hottest portion of the season. I really appreciated their able knowledge and experience in pin pointing the issues and bringing them finally to a successful conclusion. Rich and crew where excellent communicators, always on time...always did what they said they would do. In addition since this required work inside the house as well, they were neat and tidy as they progressed. Although I hope I do not need their services any time soon again, I will not hesitate to contact them again if I do!! Thanks Guys..Very nice experience working with you all. :-) Peter read more

We wanted to install A/C and replace the original furnace and install new ducting in our 40 year old house. I got 3 quotes - Richard's was the best. He returned my phone calls very quickly and he and his crew showed up when they said they would! He and his crew were professional and excellent communicators. Outstanding customer service! Prompt, responsive, friendly efficient. Did the job on time, clean, excellent price. All around a pleasure to do business with and delighted with our new A/C, furnace and ducting. Highly recommended! read more

I want to highly recommend the services of Richard Mason at California Comfort Control HVAC service. On the evening before we were to leave on a three week camping trip, the tenant in a condo we own called to say the A/C was not working. Frantically trying to help her out before we left, I called a number of companies. Richard was the only one who answered my call and I am so glad he did. He arranged to meet our tenant after hours to assess the problem and within 24 hours had obtained the necessary part and repaired the unit. He kept me in the loop while on the road and offered repair options for us. His pricing was reasonable and his understanding of the workings of this ancient HVAC system were impressive and he actually found out another technician had installed a fan unit backwards. When it comes time to replace this old system I will definitely call Richard to do the work. His work ethic is beyond belief and on top of that, he is a very nice and honest individual. Give him a call!! read more