I went in for a service estimate on getting my smashed side view mirror fixed. Alex Anderson was…read morethe best; he was easy to talk to, explained everything clearly, had a positive vibe, and extremely helpful.

Rod Lejat is the man. Was very easy to work with and we left very happy with a great deal! Very…read morenice, friendly, and very helpful helping us find the exact car we want and explain the buying process. Rod is the guy you want to help you. We are very happy to have purchased this car here!

Excellent service! I came to Toyota Sunnyvale to buy a car…read morefor my son and found a great deal. They also gave me a fair trade-in value for my old car. This isn't my first time buying a car here, and I will continue coming back because they offer excellent prices without dealer markups. Highly recommended!

I bought two cars with Gabe and the process was smooth. He's very knowledgeable about what he does…read moreand I love the simple price simple process. Which means there's no back and forth and they're very transparent with their pricing.

Jeremy came highly recommended by family friends. He found the exact car that I wanted, and dealt…read morewith the dealerships on my behalf. He ended up getting me a far better deal than if I were to handle it myself. He was even kind enough to drive all the way to Antioch to make sure the transaction was hassle free for me. The transaction took at most two hours, thanks to Jeremy's legwork. Buying a car has never been so easy. I will definitely work with Jeremy again in the future!

Jeremy was recommended to me by a colleague and he was transparent, efficient and persistent in…read morenegotiating a good deal for my new car. The inventory was very limited and dealers in NorCal made the most of this by keeping the price steady. Jeremy was able to negotiate with a dealer in SoCal for a great deal and had it shipped for a lesser total price than buying it in NorCal! After I received the car, I noticed the floor mats were missing and he was able to talk to the dealer to ship those as well. The best part about working with him is the diligent follow ups and efficient responses, even after the car was delivered to me. I'd definitely recommend Jeremy as a go-to auto broker!

Car industry as a whole has a bad stigma. I'm sure in the past few years, it has much improved but…read morethe general consensus from the consumer's POV is that there is a hint of "shadiness" if I'm being honest. BUT, since I was in the market to buy a used Porsche, I found one that was prominently displayed on the corner of the lot so I decided to stop by to purchase and conduct a trade in for my 2021 mid engine Corvette albeit with serious reservations. On the day of, I was greeted by Kevin who embodied patience, transparency and the right amount of attentiveness without the pressures that comes with being a sales associate. As for my trade in / outright sale of the C8, Kevin introduced me to Jason who exhibited the same characteristics of integrity and fairness. Unfortunately, the purchase didn't work out. Despite it not working out both Kevin and Jason remained equally attentive and hadn't changed "colors" because the sale didn't occur. Because of their graciousness, I sold my C8 to the dealership without looking elsewhere to determine whether I could have gotten more money because at the end of the day, I chose to believe in their honesty and fairness that precluded me from shopping it around for a few more dollars. Business is business and somethings in life is worth more than just a dollar or two. It is the confidence and peace one has about the dealings with another human being that is considered priceless and worth every penny. I don't recommend lightly but in this case, it warrants the highest accolades I can give. Alfa Romeo is fortunate to have team members like Kevin and Jason that represents them well in an industry that can be murky for your average consumer. If you are looking to purchase a used car or sell your car, I would not hesitate to place Alfa Romeo of San Jose at the top of your list.

We came by recently to test drive some used cars. Michael helped us very promptly and accompanied…read moreus on our test drives around the block. He was really easy going and helpful, while explaining how the Genesis, Ioniq, and Tesla features worked. There was also no pressure to buy either so it was overall just a nice experience. I don't have a lot of experience with car salespeople so it was nice that the interaction was so pleasant. They have a lot of used cars in the lot (that span far beyond Alfa Romeo) so take a look!

I saw a Tiguan online and placed an inquiry with VW Sunnyvale. I'm so glad David was the one to…read morerespond and call me back. I highly recommend working with him! The test drive route was very well planned, and he was very nice to work with. He ensured that I was getting the best deal and that my family members who accompanied me were taken care of as well. The finance department was also very nice and explained the coverage on the vehicle. This is a smaller dealership, so everyone felt like family. I can go to any VW for service, but I don't mind driving all the way here because the waiting area is also very nice. Thank you David and team! I'm very happy with my car!

Stole my engine cover and performed sub-optimal service for routine maintenance. Shoddy re-assembly…read morework after parts breakdown to perform services. Avoid. Especially if you are mechanically inclined.

Arkady was highly recommended, even so our experience exceeded all expectations. We got a full…read moreservice and assistance with securing our first lease within 2-3 weeks of arriving to the US. We got the car make and model we wanted, a competitive lease price and help negotiating with the insurance companies since we only had international licenses to start with. Highly recommended! and we will definitely come back for our future cars.

I've written about Arkady before. He is worth every penny spent. We've been going through him for…read moreyears and will continue to do so. He's responsive and knows the car business very well. Lani

I had an amazing experience with this dealership, and I think it has a lot to do with the…read moreprofessionalism of Saul Pimentel-Hernandez. He went in for a test-drive with me, was very honest about the possible issues with the car that I test-drove (BMW 320i) and immediately identified my needs -- in fact, he offered me to look at another car that I ended up buying (2016' Diesel BMW X3). It's such a game changer when the salesperson is also a great human. Highly recommend. And the car's great!

Would avoid at all cost. It was a horrible experience. I have been dealing with them for 3 years. I…read morewent to purchase my car before the lease expired and I had an appointment, but nothing was organized. No one seemed to know what was going on, and I was asked to buy a car 5 times in 20 minutes. Worse, a $1,000 "service fee" was embedded into my payoff amount without ever being disclosed. When I caught it and they alluded to "m "my numbers were wrong" and this was the correct payoff. Only problem, is that I had the correct payoff from my BMW app. I then politely asked to have it removed, I was refused. That's a devious, disgraceful way to do business. On top of that, this payoff had been discussed for weeks, and no one told me to bring a cashier's check, so I couldn't even complete it. I ended up buying the car on my own in order to not waste anymore of my time and not give them any business.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

I went in with 2 vehicles in mind to look at, either a RAV4 or Camry. The RAV4 I seen online was…read moresold, however they had another one there. The young lady that helped me asked what vehicles I had in mind to look at and I told her those both. She brought out the RAV4 and I test drove it and then she brought out the Camry. I went with the Camry. The young lady was very nice and easy to talk to. The young man that helped with the financing portion was very nice as well. They made everything really easy. I noticed the front windshield was cracked and they set up a time to get it fixed. Everything about the transaction and sale was quick and easy. I would recommend anyone who is looking for a vehicle to keep enterprise car sales in mind. Also loved the cute ribbon detail when I went to pick up my car as well.

First, I would like to state that enterprise has created an environment that is congenial and…read morefacilitates a pleasant car buying experience. Obviously the sales staff are paid by commission, which can create a rather cutthroat environment. However, at enterprise the staff work as a team. So the team that does the work for you split the commission. And it shows in the way the staff members supported each other. I also found out that Enterprise cares about its staff and has internal procedures to promote their careers Enterprise also has a no haggle policy, the price is the price and that's it. This made the car buying process so much simpler. It's one less factor to juggle around. All of the prices are below the bluebook value. Furthermore, enterprise does not sell cars that are more than four years old. Obviously the used cars that are available are from their rental fleet. I doubt they keep cars that are more than five years old. You can sift through the cars by here by make, model, year, and mileage. They automatically give you the Carfax report. They have enough in inventory that you have some choice. Both Pat and Kate help me decide which make, model and helped me narrow down my choices. I told them my first priority was reliability. Pat proceeded to show me a Toyota, a Nissan and oddly a Mitsubishi. I was not aware that Mitsubishi was in the most reliable car category. I was very interested in the Nissan Altima. It had a lot of bells and whistles, some neat safety features and was priced about $5000 less than the Toyota. After further research, it turns out Nissan has had a troubled history in the last decade and a half. Certainly cars from that era were less than reliable. However, seems like the company has turned itself around, and the cars are greatly improved. However, the turnaround has been recent enough that it's unclear if the new cars are reliable. they simply don't have the history to prove it. As for Mitsubishi... Before enterprise allows a car into the used car pool, it must pass inspection by their mechanics. You must obviously bring the car for an independent assessment from your trusted mechanics. My mechanics told me two of the tires needed to be replaced. I was rather angry because I had already paid for the car. Now the manager ( whose name has escaped me) send me to Pep Boys and promised enterprise would pay for the replacement tires. It was at Pep Boys that we discovered the tires were perfectly fine. I was totally confused. So I decided to buy a tire tread gauge. I measured the tire treads myself and the numbers agreed with the numbers from Pep Boys. I reread the report from the inspection by my mechanics. There was no indication that the tire treads were worn. This reinforced my belief that it was just a verbal mistake. There is nothing like having two silver Toyota Corolla's in the garage at the same time. Well, those enterprise mechanics won this round. Overall, enterprise runs a clean ship. The used cars all have a complete and documented history of maintenance. They don't sell used cars that have been in accidents. Overall, the experience at Enterprise was superb. Both Pat and Kate understood that I was still in the middle of trying to figure out the make the model and the age of the car which fit my budget. They carefully selected judicious choices for me to test drive. All in all I think I spent about 6 to 7 hours total reviewing their inventory and making my pick. Although I spent much longer than that doing extracurricular research. Compared to other used car dealers, the Enterprise buying experience blew them away. Pat and Kate listened carefully to what I wanted and brought forth the best fit . Another dealer were excellent, but they had small inventories. One dealership just seemed phenomenally rude. A third dealership seemed hell bent on selling me an SUV which was way more car than I needed. When I asked to see a four door sedan, they turned away and started to show me a Subaru Forrester. Finally, Enterprise completes all the paperwork for the DMV. The title, new plates, car registration will arrive in the mail. It can take 2 months or thereabouts but your temporaries are good for 3 months. Since I donated my car only thing I had to do was transfer the title for my old car. After all this, the tire pressure warning went off after driving 100 miles. all four tires were about 13 pounds below the recommended pressure. Now, if you under inflate a tire it gives a smoother ride. And if you choose to over inflate your tire the ride will be much rougher. So this is a dirty trick, played by the Enterprise mechanics to smooth out the ride . Enterprise mechanics, you have been caught red-handed. You lose this round.

I was pleasantly surprised by the professionalism, kindness, and warmth shown by Katherine at the…read moreservice department. Thank you very much for the excellent service. It was truly appreciated.

My partner and I came in on August 18, 2026, to look at a red Mercedes-Benz I had seen online…read more Before coming in, I spoke with Mike and he showed us the car when we arrived. I told him that I liked the vehicle and was prepared to purchase it, but I had one condition: the chip in the clear coat on the hood needed to be repaired. I specifically pointed it out to Mike, and he looked at it, touched it, and assured me, "We can fix that." I asked him multiple times whether he was certain it could be repaired and whether it could be included in the contract. He repeatedly confirmed that it would be fixed. I overlooked several other issues with the vehicle, including additional paint chips, torn leather, peeling areas on the steering wheel and buttons, and the fact that the car was extremely dirty. I was also told that the vehicle would be detailed. Despite these other issues, my only real ask was the specific chip on the hood, and I made that clear. I confirmed with both Mike and the sales manager Ellen that this particular chip would be repaired. Because we live approximately two hours away, we took a day off work and were instructed to bring the vehicle back on August 24, when the person who repairs paint chips would supposedly be there. However, that appointment was never actually scheduled. We therefore had to take another day off work and return on August 25. After waiting approximately 4.5 hours for the cleaning to be completed (yet the car was not entirely clean it was still dirty after) We were then told that the person responsible for repairing the chip had already left and that we would need to return yet again. I returned alone after another two-hour drive and confirmed the appointment for 12pm the day before. Then, at 11:48 a.m.--less than 15 minutes before I arrived--Mike texted me informing me that the person who repairs the chips was not there. I waited until I was told the repair had supposedly been completed, only to discover that the chip I had specifically pointed out from the beginning was still there. Mike then told me that they had repaired a different, much smaller chip nearby instead. After all the time, travel, missed work, and repeated assurances that the specific chip would be repaired, I am extremely frustrated and disappointed. I was very clear from the beginning that repairing that particular chip on the hood was my only condition for purchasing the vehicle. I relied on Mike's repeated assurances that it would be taken care of, and I made multiple trips based on that promise. Instead, the issue I specifically identified before purchasing the vehicle remains unresolved.