First, I would like to state that enterprise has created an environment that is congenial and…read morefacilitates a pleasant car buying experience. Obviously the sales staff are paid by commission, which can create a rather cutthroat environment. However, at enterprise the staff work as a team. So the team that does the work for you split the commission. And it shows in the way the staff members supported each other. I also found out that Enterprise cares about its staff and has internal procedures to promote their careers Enterprise also has a no haggle policy, the price is the price and that's it. This made the car buying process so much simpler. It's one less factor to juggle around. All of the prices are below the bluebook value. Furthermore, enterprise does not sell cars that are more than four years old. Obviously the used cars that are available are from their rental fleet. I doubt they keep cars that are more than five years old. You can sift through the cars by here by make, model, year, and mileage. They automatically give you the Carfax report. They have enough in inventory that you have some choice. Both Pat and Kate help me decide which make, model and helped me narrow down my choices. I told them my first priority was reliability. Pat proceeded to show me a Toyota, a Nissan and oddly a Mitsubishi. I was not aware that Mitsubishi was in the most reliable car category. I was very interested in the Nissan Altima. It had a lot of bells and whistles, some neat safety features and was priced about $5000 less than the Toyota. After further research, it turns out Nissan has had a troubled history in the last decade and a half. Certainly cars from that era were less than reliable. However, seems like the company has turned itself around, and the cars are greatly improved. However, the turnaround has been recent enough that it's unclear if the new cars are reliable. they simply don't have the history to prove it. As for Mitsubishi... Before enterprise allows a car into the used car pool, it must pass inspection by their mechanics. You must obviously bring the car for an independent assessment from your trusted mechanics. My mechanics told me two of the tires needed to be replaced. I was rather angry because I had already paid for the car. Now the manager ( whose name has escaped me) send me to Pep Boys and promised enterprise would pay for the replacement tires. It was at Pep Boys that we discovered the tires were perfectly fine. I was totally confused. So I decided to buy a tire tread gauge. I measured the tire treads myself and the numbers agreed with the numbers from Pep Boys. I reread the report from the inspection by my mechanics. There was no indication that the tire treads were worn. This reinforced my belief that it was just a verbal mistake. There is nothing like having two silver Toyota Corolla's in the garage at the same time. Well, those enterprise mechanics won this round. Overall, enterprise runs a clean ship. The used cars all have a complete and documented history of maintenance. They don't sell used cars that have been in accidents. Overall, the experience at Enterprise was superb. Both Pat and Kate understood that I was still in the middle of trying to figure out the make the model and the age of the car which fit my budget. They carefully selected judicious choices for me to test drive. All in all I think I spent about 6 to 7 hours total reviewing their inventory and making my pick. Although I spent much longer than that doing extracurricular research. Compared to other used car dealers, the Enterprise buying experience blew them away. Pat and Kate listened carefully to what I wanted and brought forth the best fit . Another dealer were excellent, but they had small inventories. One dealership just seemed phenomenally rude. A third dealership seemed hell bent on selling me an SUV which was way more car than I needed. When I asked to see a four door sedan, they turned away and started to show me a Subaru Forrester. Finally, Enterprise completes all the paperwork for the DMV. The title, new plates, car registration will arrive in the mail. It can take 2 months or thereabouts but your temporaries are good for 3 months. Since I donated my car only thing I had to do was transfer the title for my old car. After all this, the tire pressure warning went off after driving 100 miles. all four tires were about 13 pounds below the recommended pressure. Now, if you under inflate a tire it gives a smoother ride. And if you choose to over inflate your tire the ride will be much rougher. So this is a dirty trick, played by the Enterprise mechanics to smooth out the ride . Enterprise mechanics, you have been caught red-handed. You lose this round.

Update! If my past experience with this place wasn't bad enough zoom ahead to right now, I'm…read morestranded at work at 9:15 pm waiting three hours for AAA because my key fob is DEAD & still don't work with a new battery!!!! This is a 2024 car which now has only 25,000 miles on it & already I've been through complete HELL & stranded at least twice & now I don't have a car to drive to work in the morning! THANKS for this, Enterprise car sales! YOU SUCK!!!!!!!!!! Only ONE key given when car purchased !!! (AAA guy couldn't believe it, we weren't provided a second key!!!) I told him how much Enterprise car sales SUCKS!!!!

Allen was knowledgeable, patient, professional a little bit of pressure came at the end of the deal…read morewhere it had to be done today or who knows what happens tomorrow

Terrible service experience Awful management…read more No post sales support Go elsewhere to purchase a new used car

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

I'm a huge fan of Mazda cars, but the service department at Stevens Creek Mazda is a joke. I…read morebrought my 2015 Mazda3 in for the Mazda Connect Class Action Settlement because my display keeps freezing and the touchscreen is totally unresponsive. They confirmed the screen is dead, but then played word games to avoid fixing it. They claimed it's a "lens cover" issue--not a "display" issue--whatever that means. Just so they wouldn't have to honor the settlement. To make it even more ridiculous, they tried to sell me a CarPlay upgrade while standing right in front of a screen they knew didn't work. I texted the Service Manager, Neff Castro, to ask for my diagnostic notes and a real explanation. He's been completely unresponsive. But the part that really pisses me off? I'm still getting automated "special offer" spam from that same phone number. They can't be bothered to reply to my complaint, but they'll keep blowing up my phone for more money. Honestly, just save yourself the headache and go to Oak Tree Mazda instead. I'd rather drive further and not deal with crooks.

Great customer service. Straight to the point. If you're looking to get a car look for Alex Agudelo!read more

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

This is my first Yelp review, so i'll keep it brief. Do not expect Sales people in three piece…read moresuits or Tom Fords. Otherwise, you can head over to the stealerships. Now, I'll provide my experience with the following where you can understand it objectively, rather than subjectively that can always be an outlier. Financial Transaction: Extremely Smooth (5/5) Mech./Elect. issues observed after post purchase: Alignment issue, left mirror adjustment inoperable (3.5/5) Sales Pressure: Even keel (5/5) Product Delivery: Tank was at 5/8, Interior Detailed, Carwash offered (3.5/5) Communication: Emails, texts, phone calls, and thorough explanation of contract T&Cs w/ Nuvia (8/5) Overall Satisfaction: (25/25) If ever, whenever, will keep this place in mind as I enjoyed the buyer/seller experience without the sugarcoating and BS.

We want to be comfortable in our cars, new or used. We want to know that we will feel safe, and in…read morecontrol of the driving experience before we buy. Never, not once in all my 70 years, until Euro Auto Sales, was I told 'we don't allow you to test drive until we agree upon a price'. WHAT?! Horrible lot, horribly cared for used cars, hostile, overpriced - and you better not think you're gonna drive a car to see if you feel like it's a good fit. You must seal the deal but you must not drive. Found a beautiful used car lot, same car, more perks, less money - elsewhere. DO NOT waste your time going to this dump.

This is for VW SERVICE DEPARTMENT ONLY. I wish there were a separate page for service department…read more This is the second time my ID. Buzz has needed service in less than a year. The first visit came just one month after purchase, when the car simply refused to start and had to be towed to the Redwood City location. I was mortified by the entire worn down setup and employees to match unfortunately. It was after that experience I promised myself I would happily drive an hour in any direction so as not to set foot in that depressing, time-capsule of a service department again. Enter, Sunnyvale service department. From drop off, communication (there was an issue with software), offering me a rental, to pick up, the juxtoposition of both locations could not be more of a 180. I walked in to pick up my car (after calling them to send me a Lyft, which they promptly did), and went to the wrong desk. The lady there then walked me maybe 10 feet to the receptionist, when she could have easily just pointed to her because she wasn't that far away from me. The receptionist was lovely, warm, apologetic, and welcoming all at once. I had some questions and was referred to Doug who took care of my vehicle. He was to the point, friendly and helpful. The physical location seemed new, extremely clean and inviting. I sincerely don't understand how this location and RWC could be the same companies.

I had a wonderful experience working with David at Sunnyvale Volkswagen. He has been incredibly…read morekind, welcoming, and helpful throughout the entire buying process. David is very knowledgeable about the cars and always takes the time to answer every question thoroughly. Every time I come in, he greets me warmly and makes me feel genuinely taken care of. It honestly feels like having a personal guide for everything related to Volkswagen. Even when I come in for service visits, he is always willing to help point me in the right direction and help identify problems or concerns with the car. Nowadays, so much of life and business happens behind a computer screen with less real human interaction, so having someone like David who brings such a personal touch really stands out. Not to mention, kids absolutely love our Volkswagen ID. Buzz! Thanks to David for making this such a great experience!

These guys are great at what they do and very accommodating. I've taken several cars over the years…read moreto them and always great result!

Awesome job! They upgraded my 2010 BMW by integrating Apple CarPlay using the original navigation…read moresystem. They also installed a dashcam with all the cables neatly hidden, and even added a trunk lid-integrated parking camera. Super professional and clean work--highly recommend!

I was concerned and cautious going into a discussion about selling my vehicle, based in good part…read moreon some of the reviews here. My expeience was excellent. I exchanged a few emails with Omar, who was prompt and responsive. He ensured my experience was expedient and collaborative. I received a very reasonable price, and we had things wrapped up within an hours time. 5 very warranted stars.

This place won a bid for my bf's car. They claimed there were 3 pages of toll violations. This was…read morea shock as my bf is up to date on his payments andhas fast track. Amir called his friend at dmv saying that everything is good thats why Nissan took the keys and signed papers and left. 2 weeks later, there were still violations claiming they still need to be paid. My bf called fasttrack and they told him the balance is clear, no further violations. Nissan attempting now to make us take back a car they inspected themselves already and signed to take on. Not sure if this is a scam but the customer service is appalling as no greetings were made nor smiles and now we are getting harrassed daily on "violations need to be paid." They refuse to call fasttrack and we cannot get them on a 3 way as its against policy. Do NOT recommend

Working with Brian at Detail Plus was a wonderful experience from requesting a quote to making an…read moreappointment to the actual cleaning service itself! I spilled coffee on the (fabric) passenger seat of my new Corolla and just couldn't get the stain and smell of it out at home. I asked Yelp for a quote for seat shampooing/ detailing services and Brian was among the first to respond with a very reasonable quote. So even if it was a bit out of the way, I decided to give them a try. The appointment was easy to make (they fit me in right away), and the service itself was fast - there's a Starbucks down the road to wait at. Brian and the team was able to get almost all of the stain out (see pics). And the people there were really nice! Overall, great value and experience - highly recommend!

used them twice! excellent results. cars looked new!…read more I plan to come back at least once a year ti get cars detailed.

Sales agent Lorenzo Betancourt was very patient and helpful. He explained every question I had…read morewhich made me very comfortable with my experience. I would definitely recommend to check them out because they are client centered as they ensure to provide an excellent service. Sunnyvale Toyota is where it's at!

John, the service advisor, is great! He took excellent care of my car during servicing. I highly…read morerecommend Toyota Sunnyvale for servicing and for buying your car. -Madhuri Bhalerao